[platinum300]

So I bought a brand new HP laptop at the Bestbuy Metrotown a few days ago. It came with a promotion for a free Windows 10 upgrade and Geeksquad will do it for free. I decided to decline that offer because I wanted to take the laptop home and use it right away.

I took it home and did all the Windows 8.1 update. Then, I did the Windows 10 update. It failed. So I did it a second time and it failed again. I did it a third time and it failed again. What happens is after downloading the Windows 10 update, it installs the setup files in step one of the upgrade. It gets to about 20% and it restarts the computer. After it restarts, it says Windows 10 upgrade failed and it also displays some kind of error code. Then it reinstalls some files and the computer is back at Windows 8.1.

So I give up and bring the laptop to BB Metrotown the next day and have their Geeksquad to do the update. The Precinct Chief (Geeksquad Manager) tells me it will be ready the next day. Next day comes along and it is around dinner time and I get no call yet. So I wait another day and I finally get a call from the Precinct Chief and he tells me he is having the same problem I was having. He was going to give it one more try and I can pick up my laptop before they close for the night regardless if the upgrade succeeds or fails.

So I pick up my laptop and he wasn't able to do the upgrade for me. He told me to bring the laptop back in a month and they will try again. I asked him why the upgrade failed. His reply was this laptop is probably not ready for the upgrade yet. I asked him if it wasn't ready yet, then why is there a big blue sticker on the box that says upgrade to Windows 10 now for free. His reply was it is easy for HP to slap on the sticker.

So today I had some spare time and decided to do some research on the Internet. I went to HP's support site and they had a full page on what to do if you are having problems upgrading to Windows 10. I followed their steps and I was able to upgrade my laptop to Windows 10.

I then called the manager at BB Metrotown and explained my situation and that I should be compensated for my time. I was promised a service to be done on my laptop. Geeksquad failed and I was able to do it myself. I explained my story to the manager a few times because she didn't understand why I called in to complain.

Her reply to my complaint was this was a free promotion and I didn't pay for this service. Right now if I was to upgrade my laptop to Windows 10, I would have to reserve it online and wait maybe a week for the upgrade. I got frustrated and asked her if we were speaking the same language. I told her, I just did the upgrade myself. Finally she clued in and she is going to compensate me with a BB gift card.

I also went with a friend of mine to buy the exact same HP laptop at the BB Coquitlam yesterday. Their Geeksquad is doing his Windows 10 upgrade. I just called my buddy and asked if he got his laptop back. He did, but they couldn't do the upgrade. They told him to bring the laptop back in a month. The reason they couldn't upgrade his computer is because his laptop is not ready for the upgrade yet. :rukidding:

The funny part is when I picked up my laptop at BB Metrotown, the Precinct Chief told me they were not able to upgrade a lot of their customers laptops.

[multicartual]

Why don't you just be a good guy and tell them how you fixed it?

[JesseBlue]

you should just waste their time by returning the laptop for a refund and getting another one

[Mr.HappySilp]

That's geek squad for you.

This might sound harsh but I can't count how many times when a customer of ours had a geek squad guy out to setup routers for customers and have no clue what a bridge mode is on their routers. Then try to do a bunch of stupid shit during setup (MAC address cloning, setting up port forwarding when they don't need to etc etc) This would be all fine but then they screw up setup and call us for help lol. In fact sometimes they would call in and try to blame it on us(ISP providers) that we aren't allow their router to communicate. Now I a little asshole in these case and ask them to plug customer PC directly and it works and I would eat the geek squad guy there for breakfast. By the end of the call the geek squad would either be so ashamed or the customer they are helping would actually question if the geek squad knows anything at all.

One of the geek squad that phone in try to blame on our system for not allowing their router to get an IP because the routers is not ours and we can tell. I was like WTF! Had to explain to him how the DHCP works and that there are no way for the system to know what device/brand of device is connected online. All the system does is see their router requesting an IP and we would assign one to them. I even go as far as to give him an example that their router is like a mailman delivering packages but instead of knocking of the customer door and give them the package, the mailman just stands in front of the door doing nothing.

[platinum300]

Why don't you just be a good guy and tell them how you fixed it?

I actually did tell the Precinct Chief at BB Metrotown regarding the solution and he thanked me in a very snarky tone of voice.

[tool001]

When I use to work atShaw . Some guy called in. Wanting credit. Upon inquiring, he said the guide was wrong, it's showing Rogers cup on the guide but show is something else. He stayed up all night waiting for Rogers cup.

So I said ok..I'll give you credit.. U pay $60 for 50 channels.. And a month has 30 days. So I'll divided $60 with 50 and then 30. Needless to say he was pissed and hung up.

Ur story reminds me of that guy..

[Hondaracer]

tldr but..

buying anything HP was your first mistake

also yes, dont use them for any source of information.. when i purchased my TV i basically made a fool of the guy for 10 minutes until i eventually walked away and he begged me to come back if i bought the TV right there he'd give me a killer discount.

[platinum300]

you should just waste their time by returning the laptop for a refund and getting another one

That would be funny, but at the same time it is also wasting my time to upgrade the newer laptop.

[chouchou]

or just return it and buy something non HP LOL

[AzNightmare]

Use NCIX Forums when you want expert opinions/help on Computer related stuff.

Even our RS Tech thread has members more qualified than these GeekSquad staff.
Computer Tech, Gaming & Electronics - REVscene Automotive Forum (http://www.revscene.net/forums/computer-tech-gaming-electronics_32/)

[EmperorIS]

You're both idiots.

[XplicitLuder]

you probably could have fixed the issue yourself (which you did) without spending your time going back and forth if you googled properly for like half an hour lol

[Lord Xenu]

Mint mentos: 8/10

Fruity mentos: 8/10

Mint mentos with rice: 6/10

Fruity mentos with rice: 7/10

Thank you for your suggestion.

[E.D.C.5]

buying anything HP was your first mistake



truth.

[smoothie.]

good job op

solved it!

[donjalapeno]

You wouldn't have had that problem if you bought a Mac.

[ImportPsycho]

buying anything HP and buying it from BB was your first mistake


fixed


i dont know why didn't just exchange the laptop, keep exchanging it just for the heck of it lol
all the open box laptops BB will end up with lol

[jonwon]

You're a joke OP, fucking idiot lol. You already failed by purchasing an HP laptop. When you're laptop turns to shit in 2 years, are you planning to go back to Best Buy and demand a refund because you think they tricked you into buying it? FOH

[ae101]

seriously op couldnt u just google it before u bring it back to BB, cuz that could have saved u a loads of trouble u know

[Manic!]

You're a joke OP, fucking idiot lol. You already failed by purchasing an HP laptop. When you're laptop turns to shit in 2 years, are you planning to go back to Best Buy and demand a refund because you think they tricked you into buying it? FOH

What you keep a laptop for more than 2 years?

[urrh]

also yes, dont use them for any source of information.. when i purchased my TV i basically made a fool of the guy for 10 minutes until i eventually walked away and he begged me to come back if i bought the TV right there he'd give me a killer discount.
it's great that you did your homework but "making a fool" of a guy who's probably earning 1 step above min wage is unnecessary

[Reeyal]

Wait, hang on. You bought a new laptop and declined BB's free upgrade service. You took the laptop home and tried to do the upgrade yourself. The upgrade failed. You brought the laptop back to BB for the free upgrade service. You wasted your own time and their time for two days. For compensation, you received a BB gift card.

I have to say, you are a pro at receiving credit for a free service.
By the way, you do get what you pay for... :rukidding:

[Hondaracer]

it's great that you did your homework but "making a fool" of a guy who's probably earning 1 step above min wage is unnecessary

I prefaced everything I talked about before I opened him up. He doesn't get paid to literally lie to customers, regardless of his pay grade.

I was purchasing a Sony 55XBR850B, sony's 4k XBR line, and yes I did a tonne of research before going into the store. However, when I'm asking the guy what my options are for 4K content and he's telling me any viable source such as Apple TV, etc can stream 4k that is blatently wrong and a less savy consumer would have fallen for it.

As well once we went over some more technical details of the TV I got into some more basic questions like the lighting, local dimming, contrast enhancers, etc which are relatively common across the Sony line up, and again the guy was lotterally pulling numbers and information out of his ass in a desperate attempt to make a sale.

If you're going to LIE to me in order to try and make a sale, you better be prepared to have all my product knowledge pushed onto you and hopefully learn somthing for the next time you try and scam a customer into buying a TV you know nothing about.

As well, the guy in question was like the department head or some upper sales position, it wasn't just a regular floor guy.

Edit* actually sorry this TV was purchased from FS, not BB, same shit though

[Mr.HappySilp]

^^ That's one of the major issue traditional big box stores are facing.

Their sales lack the knowledge of the products they are selling, but people who goes to the big box stores expect the sale person to know all these details and give them advice. The customers is paying extra money for that service. Otherwise they could have purchase their TV, Computer, tablets, cameras online for at least 20% cheaper and do the research themselves.

Much like Apple products. Why is their iPhones, IPads etc etc so much more than their competitor? Is because of the extra customer service they provide. You bring your iProduct into an Apple store and they actually have people who are knowledgeable about their product to help you. That's why lot's of people are willing to the extra.

[BoostedBB6]

So your complaining about a problem doing a free upgrade of WINDOWS?
You want compensation because WINDOWS did not work on the laptop?

Let me get this straight, they offered to preform a FREE service for your CONVENIENCE to upgrade the laptop for you, you declined because you were to impatient to wait and figured you could do it on your own.
You attempt to do it on your own and are unable to do it.
Bring it back to have them do a FREE service for you and are upset when they pick up where you left off and are unable to get the result you are wanting......a fault of the software, not the FREE service they offered to preform for you.

Also, a sticker indicating you can upgrade to Windows 10, is just that. Your laptop is elegable for the free upgrade, however it does not say when. If you READ you will see that Win10 has reservations because it is being updated daily to suite more and more systems and that you SHOULD wait till it has been reserved and you have been notified that you can upgrade now.

So in the end, you were impatient, uninformed and figure its Geek Squads fault that the software was not yet ready for your laptop and somehow the free service they offered you is something they should compensate you for......what a complete joke,

[pastarocket]

WTF? HP laptop? :fuckthatshit:

[Spoon]

Joke's on you if you're going to big box store like BestBuy and expecting expert level service.

[Tone Loc]

Lol, Geeksquad. Going to them for anything more than basic tech questions ("how do I set up my wireless router with a password?" et al.) is an exercise in futility. Might as well go to Jiffy Lube and ask them to install a set of new coilovers...

[tool001]

seems like lots of people unhappy with hp.. i'd like to know why...
i work in IT, have had years of exp. dealing with hardware servers ..laptops..etc
i have nothing but good exp. with HP (haven't had laptop/server hardware fail in ages).. dell not so much.. and others are further down...

or
could be just consumer products vs.. business..

[Hondaracer]

My buddy who works for a large company in the oil sands also deals with HP and says their comercial stuff is great

I've always had bad experiences with their products but not until I bought the lemon of all lemons, the HP touchpad did I consider them the devil.

Bought the touchpad brand new in the box, opened it and it failed on first start up. After that it was THREE MONTHS of dealing with support in India and the states until I received a working one. Twice when I sent the pad to be repaired they sent me the same broken one back..

I recorded over 15 hours spent on the phone and 30 fucking emails in that period. It was honestly the worst of the worst customer service I ever dealt with in anything, it was laughable how bad it was

In my final email to HP when I finally received a working pad I basically told them from that point on I was going to go out of my way to tell everyone I know or come in contact with not to buy HP products and was even considering starting a website to document the whole thing.

North American support didn't even offer me an apology or even acknowledgement of my final email.

[T4RAWR]

OP is retarded

HP consumer line products are garbage

HP business line products are awesome

OP is retarded

[Spoon]

I've always had bad experiences with their products but not until I bought the lemon of all lemons, the HP touchpad did I consider them the devil.

You knowingly bought something that the manufacturers wants to get rid of via a firesale. Glutton for punishment? :lol

[Dragon-88]

seems like lots of people unhappy with hp.. i'd like to know why...
i work in IT, have had years of exp. dealing with hardware servers ..laptops..etc
i have nothing but good exp. with HP (haven't had laptop/server hardware fail in ages).. dell not so much.. and others are further down...

or
could be just consumer products vs.. business..

Pretty much that, Consumer vs. Business.

The big rigs(Lenovo, Dell, HP) will always provide better support to Business users. Consumer users is a different story.

Not only that, typically Consumer line models are typically cheaper, so build quality isnt as great.

I've had business notebooks replaced every 3-4 years no problems. I've gone through a few consumer notebooks and they barely last a year or two. Defective hardware, over heating issues, crappy build quality.

I'm a Lenovo fan myself. Been selling and repairing them for the last 4 years.. Barely any issues with these notebooks. Plus the Thinkpad Yoga 2 is baws..

Just also got the new Dell XPS 13" that bezel-less touch screen is pimp..

BTW those 2 notebook also had problems Installing Win10.. Am I going to go after the manufacturers? No.. I'm just going to wait till its reliable before deploying.

[Presto]

Thanks for the retail flashbacks, OP. I am so thankful I don't have to deal with dipshits like you, anymore.

[underscore]

The big rigs(Lenovo, Dell, HP) will always provide better support to Business users. Consumer users is a different story.

I used to think that, but my latest dealing with Dells business sales support was such a gigantic load of bullshit that I'll never deal with them again. I won't get into the details here but it was the most pathetic thing I've ever dealt with.

seems like lots of people unhappy with hp.. i'd like to know why...
i work in IT, have had years of exp. dealing with hardware servers ..laptops..etc
i have nothing but good exp. with HP (haven't had laptop/server hardware fail in ages).. dell not so much.. and others are further down...

or
could be just consumer products vs.. business..

HP's stock bloatware is some of the most annoying I've seen, but in general I find people complain about most consumer-grade laptops, and most of the time the failures are down to abusive ownership.

[Gallardo]

Hey OP, how much BB gift card credits were you compensated by the manager?

[Dragon-88]

I used to think that, but my latest dealing with Dells business sales support was such a gigantic load of bullshit that I'll never deal with them again. I won't get into the details here but it was the most pathetic thing I've ever dealt with.



HP's stock bloatware is some of the most annoying I've seen, but in general I find people complain about most consumer-grade laptops, and most of the time the failures are down to abusive ownership.

I wont disagree with you on that. I havent dealt with Dell's support in awhile, but when I did (Sales and Support) it was always talking to someone who's primary language wasn't English. Since they've gone public lots has changes for the worst. Thats why I changed to Lenovo. I was fortunate to go to Lenovo's Research Centers in Raleigh, NC and that was an amazing experience.. Got to see the Lenovo tiny's placed in R&D and watching them run militirized tests on them (Sand storms, wind storms ETC.) It was really neat and shows how much the company is moving forward.

[EmperorIS]

OP's profile description:
Occupation
Computer Supervisor

[Reeyal]

seems like lots of people unhappy with hp.. i'd like to know why...
i work in IT, have had years of exp. dealing with hardware servers ..laptops..etc
i have nothing but good exp. with HP (haven't had laptop/server hardware fail in ages).. dell not so much.. and others are further down...

or
could be just consumer products vs.. business..

I truly believe that you get what you pay for. I work in IT as well, and I buy pretty much all HP hardware for the company. Their business line-up is good enough for me. Their support for business products are great.

If you need a part under warranty, just call them up, ask them to send you the part with reference to their part number, and they just send it. They don't attempt to troubleshoot it for you. In the end, you're in IT, you are supposed to do all of that already.

On the other hand, if you don't know where to start to troubleshoot an issue, they will guide you through the process. For direct hardware replacements, they will even send out their HP certified technicians to do the job.

That being said, you do pay a little more out front when purchasing their business products.
I've been using HP for the last 7 years, and the company has been using them for 15+ years (even before they bought out Compaq).

[Akinari]

HP laptops plus Best Buy service = a recipe for disaster

[ZN6]

Nevermind

[Mr.HappySilp]

seems like lots of people unhappy with hp.. i'd like to know why...
i work in IT, have had years of exp. dealing with hardware servers ..laptops..etc
i have nothing but good exp. with HP (haven't had laptop/server hardware fail in ages).. dell not so much.. and others are further down...

or
could be just consumer products vs.. business..

Dell's business laptop and service are pretty good as well. Next day in person support you can't really beat that.

[Ronin]

I'm not sure what you expected. They're just retail employees...not rocket scientists. None of them will know what the problem actually is...they just Google it like everyone else.

If it's more complicated than a reformat, they probably just don't want to bother, especially since your upgrade is a free service and you're eating into the time they can use to charge $75 an hour to reformat all those baby boomer PCs that are full of spyware and toolbars. Click a button and fuck off for an hour? Yeah, that's what it's like being a computer guy at a retail chain.

[Purely]

Personally didn't have that many issues with my old HP desktop computer.. (Monitor did break after 4 years though, but CPU and HDD, etc is fine).

Heard a lot about bad experiences with HP laptops from others though.. Didn't know there was such a big difference in consumer vs business users for HP.

[Presto]

Dell's business laptop and service are pretty good as well. Next day in person support you can't really beat that.

I always recommend buying from the business side of Dell. Even a cheap Vostro is considered part of the business lineup and qualifies for next day.

[jing]

My buddy who works for a large company in the oil sands also deals with HP and says their comercial stuff is great

I've always had bad experiences with their products but not until I bought the lemon of all lemons, the HP touchpad did I consider them the devil.

Bought the touchpad brand new in the box, opened it and it failed on first start up. After that it was THREE MONTHS of dealing with support in India and the states until I received a working one. Twice when I sent the pad to be repaired they sent me the same broken one back..

I recorded over 15 hours spent on the phone and 30 fucking emails in that period. It was honestly the worst of the worst customer service I ever dealt with in anything, it was laughable how bad it was

In my final email to HP when I finally received a working pad I basically told them from that point on I was going to go out of my way to tell everyone I know or come in contact with not to buy HP products and was even considering starting a website to document the whole thing.

North American support didn't even offer me an apology or even acknowledgement of my final email.

No problems with mine. Even runs Lollipop just fine!

[platinum300]

So your complaining about a problem doing a free upgrade of WINDOWS?
You want compensation because WINDOWS did not work on the laptop?

Let me get this straight, they offered to preform a FREE service for your CONVENIENCE to upgrade the laptop for you, you declined because you were to impatient to wait and figured you could do it on your own.
You attempt to do it on your own and are unable to do it.
Bring it back to have them do a FREE service for you and are upset when they pick up where you left off and are unable to get the result you are wanting......a fault of the software, not the FREE service they offered to preform for you.

Also, a sticker indicating you can upgrade to Windows 10, is just that. Your laptop is elegable for the free upgrade, however it does not say when. If you READ you will see that Win10 has reservations because it is being updated daily to suite more and more systems and that you SHOULD wait till it has been reserved and you have been notified that you can upgrade now.

So in the end, you were impatient, uninformed and figure its Geek Squads fault that the software was not yet ready for your laptop and somehow the free service they offered you is something they should compensate you for......what a complete joke,

If you read my story properly, after I picked up my laptop from Geeksquad, I went home and I was able to do the Windows 10 upgrade myself. Maybe there's some misunderstanding on why I was a annoyed regarding the service from Geeksquad. Let me explain it in easier terms. Geeksquad is a very well known company worldwide. They have very high standards on their service and knowledge from their techs. One particular Geeksquad member at BB Metrotown wasn't able to do a simple Windows 10 upgrade and gave me an excuse saying this laptop is not ready for the upgrade yet and bring it back in a month for them to try again. Another Geeksquad member at BB Coquitlam told the exact thing to my friend who tried to do the upgrade for him. All it took was about 10 minutes of my time and find the solution from HP's support site. It is so sad that both of these Geeksquad techs weren't bright enough to do that. It is also very sad that both of them told me most of the new laptops that were sold recently, they weren't able to do the upgrade.

Today I went with my friend and took his laptop to BB Coquitlam and told the Geeksquad tech how to do the upgrade. He was surprised I was able to do the upgrade and he also thanked me. They now have my friend's laptop a 2nd time and he will be without his laptop again for another 48 hours.

Regardless if the upgrade is free or not, they should not advertise that promo on their website if they aren't able to do it. On their website it says "Windows 10 Installation included with all HP Computers. Available only on in-store purchases or Reserve and Pickup orders." They inconvenienced my friend, myself and who knows how many hundreds of customers company wide. All they had to do was go to HP's website and go to their support page. They didn't do that, they failed the upgrade and they misinformed many customers on why the upgrade failed. When you work in the service industry, you don't return the customer's product until what was promised and done to the customer's satisfaction. You go online or call around to find solutions. What puzzles me is why they didn't go to HP's support site?

If you still can't understand why I was so annoyed with Geeksquad, then I have no more to say.

BTW...you don't have to wait for your reservation to do the upgrade. There are a couple of ways to the upgrade right away.

[Hondaracer]

You knowingly bought something that the manufacturers wants to get rid of via a firesale. Glutton for punishment? :lol

If it had worked for a week or an hour, it would have felt better lol..after the initial charge it went into a boot sequence, blacked out, and never worked again :okay:

[ImportPsycho]

Hp commercial models are fine
Even their new consumer lines, Omen, x360 Spectre is sick
Old pavilions were junks

[bobbinka]

Today I went with my friend and took his laptop to BB Coquitlam and told the Geeksquad tech how to do the upgrade. He was surprised I was able to do the upgrade and he also thanked me. They now have my friend's laptop a 2nd time and he will be without his laptop again for another 48 hours.


could have just done it for your friend and save him the 48 hours...

did you ever consider that, as a big company, the employees just do as their told or instructed by HQ? maybe they actually DO know ways, outside of their normal methods, to bypass/resolve the issue but aren't allowed to do so due to potential liability concerns? seriously, if it was so easy for you to fix/find, do you believe that not a single soul across this entire company knew?

let's face it. if they had tried other methods (even if it was on the HP support site) to "fix" things and upgrade to win10, and for whatever reason it causes your laptop to screw up sometime down the road.... you'd be the exact same guy going back there to complain and ask for credit/refund, even though they followed HP's support (as you insist they should have done).

[ImportPsycho]

If you read my story properly, after I picked up my laptop from Geeksquad, I went home and I was able to do the Windows 10 upgrade myself. Maybe there's some misunderstanding on why I was a annoyed regarding the service from Geeksquad. Let me explain it in easier terms. Geeksquad is a very well known company worldwide. They have very high standards on their service and knowledge from their techs. One particular Geeksquad member at BB Metrotown wasn't able to do a simple Windows 10 upgrade and gave me an excuse saying this laptop is not ready for the upgrade yet and bring it back in a month for them to try again. Another Geeksquad member at BB Coquitlam told the exact thing to my friend who tried to do the upgrade for him. All it took was about 10 minutes of my time and find the solution from HP's support site. It is so sad that both of these Geeksquad techs weren't bright enough to do that. It is also very sad that both of them told me most of the new laptops that were sold recently, they weren't able to do the upgrade.

Today I went with my friend and took his laptop to BB Coquitlam and told the Geeksquad tech how to do the upgrade. He was surprised I was able to do the upgrade and he also thanked me. They now have my friend's laptop a 2nd time and he will be without his laptop again for another 48 hours.

Regardless if the upgrade is free or not, they should not advertise that promo on their website if they aren't able to do it. On their website it says "Windows 10 Installation included with all HP Computers. Available only on in-store purchases or Reserve and Pickup orders." They inconvenienced my friend, myself and who knows how many hundreds of customers company wide. All they had to do was go to HP's website and go to their support page. They didn't do that, they failed the upgrade and they misinformed many customers on why the upgrade failed. When you work in the service industry, you don't return the customer's product until what was promised and done to the customer's satisfaction. You go online or call around to find solutions. What puzzles me is why they didn't go to HP's support site?

If you still can't understand why I was so annoyed with Geeksquad, then I have no more to say.

BTW...you don't have to wait for your reservation to do the upgrade. There are a couple of ways to the upgrade right away.


do you mind posting link to where you found the solution?
thnks

[BoostedBB6]

If you read my story properly, after I picked up my laptop from Geeksquad, I went home and I was able to do the Windows 10 upgrade myself. Maybe there's some misunderstanding on why I was a annoyed regarding the service from Geeksquad. Let me explain it in easier terms. Geeksquad is a very well known company worldwide. They have very high standards on their service and knowledge from their techs. One particular Geeksquad member at BB Metrotown wasn't able to do a simple Windows 10 upgrade and gave me an excuse saying this laptop is not ready for the upgrade yet and bring it back in a month for them to try again. Another Geeksquad member at BB Coquitlam told the exact thing to my friend who tried to do the upgrade for him. All it took was about 10 minutes of my time and find the solution from HP's support site. It is so sad that both of these Geeksquad techs weren't bright enough to do that. It is also very sad that both of them told me most of the new laptops that were sold recently, they weren't able to do the upgrade.

Today I went with my friend and took his laptop to BB Coquitlam and told the Geeksquad tech how to do the upgrade. He was surprised I was able to do the upgrade and he also thanked me. They now have my friend's laptop a 2nd time and he will be without his laptop again for another 48 hours.

Regardless if the upgrade is free or not, they should not advertise that promo on their website if they aren't able to do it. On their website it says "Windows 10 Installation included with all HP Computers. Available only on in-store purchases or Reserve and Pickup orders." They inconvenienced my friend, myself and who knows how many hundreds of customers company wide. All they had to do was go to HP's website and go to their support page. They didn't do that, they failed the upgrade and they misinformed many customers on why the upgrade failed. When you work in the service industry, you don't return the customer's product until what was promised and done to the customer's satisfaction. You go online or call around to find solutions. What puzzles me is why they didn't go to HP's support site?

If you still can't understand why I was so annoyed with Geeksquad, then I have no more to say.

BTW...you don't have to wait for your reservation to do the upgrade. There are a couple of ways to the upgrade right away.

I will skip to the only important and pertinent thing you said, you DO have to wait for the reservation to come up to be able to INSTALL WIN 10 WITH NO ISSUES.

I have installed it on over 30 machines at my work, 3 laptops at home and 2 desktops at home. I kind of have an idea how it works ;)

The reason why it did not work is because Microsoft has not reached the point at which Win 10 is properly compatible to your laptop. This is why you had the issues you had. You can force an install, which you did, but then you are taking liability on yourself for any issues you may have until the software is up to spec for your machine.

Windows 10 is still a limited release for users. No tech center will recommend the update when Microsoft, the company that deved the software, when Microsoft even says its not a good idea.

Again, you are annoyed at a free service because the laptop you happened to buy is not yet eligible for the upgrade and would need to be force updated.

Given that you are a "Computer Supervisor" this should not be news to you.

Be upset at a company for your own ignorance. They offered to upgrade it, your laptop was not yet eligible for the update and there not going to force update it, and they still offered to do it at a later date when the software matches your hardware.....but still thinking they owe you something is a complete and utter joke.....do you happen to also have a go fund me for car parts?

[platinum300]

I will skip to the only important and pertinent thing you said, you DO have to wait for the reservation to come up to be able to INSTALL WIN 10 WITH NO ISSUES.

I have installed it on over 30 machines at my work, 3 laptops at home and 2 desktops at home. I kind of have an idea how it works ;)

The reason why it did not work is because Microsoft has not reached the point at which Win 10 is properly compatible to your laptop. This is why you had the issues you had. You can force an install, which you did, but then you are taking liability on yourself for any issues you may have until the software is up to spec for your machine.

Windows 10 is still a limited release for users. No tech center will recommend the update when Microsoft, the company that deved the software, when Microsoft even says its not a good idea.

Again, you are annoyed at a free service because the laptop you happened to buy is not yet eligible for the upgrade and would need to be force updated.

Given that you are a "Computer Supervisor" this should not be news to you.

Be upset at a company for your own ignorance. They offered to upgrade it, your laptop was not yet eligible for the update and there not going to force update it, and they still offered to do it at a later date when the software matches your hardware.....but still thinking they owe you something is a complete and utter joke.....do you happen to also have a go fund me for car parts?

The Geeksquad tech should of told me at the very beginning that they were having problems doing the Windows 10 upgrade and not promise it will be ready the next day. If the tech knew they weren't able to perform the upgrade, why bother trying. They are just wasting their time and my time. If the Tech told me straight up at the beginning that they couldn't do the upgrade, I would of understand and I wouldn't had to vent about this situation.

HP is aware of this problem and the solution is to upgrade the BIOS.

[platinum300]

do you mind posting link to where you found the solution?
thnks

HP Products - Common Solutions for Windows 10 | HP® Customer Support (http://support.hp.com/us-en/product/HP-Pavilion-17-g100-Notebook-PC-series/8499304/document/c04773236/)

[Phil@rise]

after failing to meet your lofty expectations how can he still be a Precinct Chief in your eyes?

[underscore]

I wont disagree with you on that. I havent dealt with Dell's support in awhile, but when I did (Sales and Support) it was always talking to someone who's primary language wasn't English. Since they've gone public lots has changes for the worst. Thats why I changed to Lenovo. I was fortunate to go to Lenovo's Research Centers in Raleigh, NC and that was an amazing experience.. Got to see the Lenovo tiny's placed in R&D and watching them run militirized tests on them (Sand storms, wind storms ETC.) It was really neat and shows how much the company is moving forward.

The few times I've had to deal with their standard post-purchase support they have been excellent, but the last time was a few years ago. This last time was with their sales support that was a gongshow. So I think if you have a Dell you'd be fine, but if you have any problems during the ordering process you're screwed. They also have horrific pricing if you're not buying something on sale or want to upgrade anything.

Lenovo has definitely been on my radar more lately and once I confirm a few things I should be replacing every main computer in our office with them.

[BoostedBB6]

The Geeksquad tech should of told me at the very beginning that they were having problems doing the Windows 10 upgrade and not promise it will be ready the next day. If the tech knew they weren't able to perform the upgrade, why bother trying. They are just wasting their time and my time. If the Tech told me straight up at the beginning that they couldn't do the upgrade, I would of understand and I wouldn't had to vent about this situation.

HP is aware of this problem and the solution is to upgrade the BIOS.

And how exactly did the tech know that your laptop could not be upgraded? Did he open it and start doing this in front of you.....or perhaps did they have other customers ahead of you and would get to your free service you declined initially due to impatience.....yeah it is that one.
Its not problems with the upgrade, its that some computers ARE NOT YET ELIGIBLE for the upgrade.
To find out, they would install the update tool, submit the request, wait for the response from Microsoft to confirm if it can be done or should wait. Its not an instantaneous update or response and, like I said before, it is not recommended by Microsoft to force update.

[Presto]

If you have problems with a computer purchase, it's best to deal with the manufacturer support. They would have more knowledge about the specifics of their model. The only time you take it back to the place of purchase is to return or exchange the product.

Also, I'm still unsure what a "computer supervisor" does. It seems to require no knowledge about actually using a computer. Is it just a fancy title for the guy that pushes a cart of computers and peripherals around the office?

[platinum300]

And how exactly did the tech know that your laptop could not be upgraded? Did he open it and start doing this in front of you.....or perhaps did they have other customers ahead of you and would get to your free service you declined initially due to impatience.....yeah it is that one.
Its not problems with the upgrade, its that some computers ARE NOT YET ELIGIBLE for the upgrade.
To find out, they would install the update tool, submit the request, wait for the response from Microsoft to confirm if it can be done or should wait. Its not an instantaneous update or response and, like I said before, it is not recommended by Microsoft to force update.

He knew of the problems. He mentioned that a lot of the newly purchased computers were having problems with the upgrade, especially HP. My model of laptop and others.

The funny thing is when I went to BB Coquitlam today, the tech room was full of new HP computers trying to do the upgrade. The tech there thanked me when I told him to do the BIOS upgrade. He was so happy because he mentioned he tried just about everything to upgrade those HP computers, except the BIOS upgrade.

[Mr.C]

So, what's this BIOS update you speak about? Google yields nothing.

Edit:

did you ever consider that, as a big company, the employees just do as their told or instructed by HQ? maybe they actually DO know ways, outside of their normal methods, to bypass/resolve the issue but aren't allowed to do so due to potential liability concerns? seriously, if it was so easy for you to fix/find, do you believe that not a single soul across this entire company knew?


Former GS guy here (now happily self-employed). We were absolutely not allowed to use any creative fixes because of the liability, or the probability of having to do more work in case things went south. OP sounds like he forced an upgrade, which is fine, but don't expect any support. I think they were gracious enough to even try to fix it for him; if it were me, I'd happily return it for him and exchange it, so that the problem would happen on the bench, and consequently I'd have enough information to bump it up the ladder.

I'm surprised the OP even got a gift card. "Compensation for your time". :facepalm:

[BoostedBB6]

He knew of the problems. He mentioned that a lot of the newly purchased computers were having problems with the upgrade, especially HP. My model of laptop and others.

The funny thing is when I went to BB Coquitlam today, the tech room was full of new HP computers trying to do the upgrade. The tech there thanked me when I told him to do the BIOS upgrade. He was so happy because he mentioned he tried just about everything to upgrade those HP computers, except the BIOS upgrade.

Its NOT a PROBLEM with the computers, THERE SOFTWARE IS NOT UP TO WIN10 REQUIREMENTS YET.
There are 0 problems other than the ones you are trying to create by force updating a system that is not deemed to be ready for said update.

If they had know it would not work on your laptop they would not lie to you to get it in there. Its a free service, they dont make any bonus or extra money to have your computer there.

[multicartual]

Shots fired!!!


http://i.imgur.com/asdKLLm.gif

[Tim Budong]

this thread has derailed
OP is a.......

[Mr.Money]

"hey you dumb fucks,i know you make minimum wage let me show you how to do your job the right way"

[ae101]

reading this thread i have learn that:

HP consumer line is a joke

BB GS is joke as well

op is DEFINITELY joke for sure

rs members think dell and HP consumer line is crap