[frozen]

So I recently switched to Telus 25. The speed is a joke compared to Shaw 25 I had been using in the past. On speedtest.net I'm getting 1.93 Mbps download speed and 1.74 Mbps upload speed.

I'm on Port Coquitlam and there's supposed to be fiber optics too in my area according to the agent I spoke to.

[hypediss]

there's optic only if your house has fibre as well..

there could be a number of factors that affect your speed: wifi interference being one of them...

if the speed you posted is what you get by directly connecting to the modem then I would suggest you to call the service repair and have someone check on site what's going on

[Selanne_200]

Yea I was on Telus 25 and on speed test I was consistently getting around 24/10 for DL/UL. It could be the wires in your house but it also could be the actually connection going from your house to the utility pole that's corroded, that happened to me before and my internet was getting cut off randomly

[Mikoyan]

there's optic only if your house has fibre as well..

there could be a number of factors that affect your speed: wifi interference being one of them...

if the speed you posted is what you get by directly connecting to the modem then I would suggest you to call the service repair and have someone check on site what's going on

That's incorrect about the fibre. If you're in a new building or development you may have optic cable right to your house. Most areas have fibre running to the SAC boxes in your neighborhood. The copper pairs running to your house can handle ~40-50 Mbps for the shorter (<400m) run to your house.

If you've got an old drop from your house to the pole, the casing may have developed cracks and allowed moisture in. The installation and repair guys I used to know were always busy when the weather changed for the wetter.

If that's the speed you're getting on speed test with a wired connection to the router, there's definitely something wrong. The residential repair call centre is 24/7, but the dispatched techs are not.

[twitchyzero]

http://www.speedtest.net/result/4659527089.png

I'm in a low rise not far from BCTEL building...consistently better than advertised rates
my family in a detached home in east van also gets better than advertised on Telus 50
i'd say something is up with your connection

[hypediss]

That's incorrect about the fibre. If you're in a new building or development you may have optic cable right to your house. Most areas have fibre running to the SAC boxes in your neighborhood. The copper pairs running to your house can handle ~40-50 Mbps for the shorter (<400m) run to your house.

If you've got an old drop from your house to the pole, the casing may have developed cracks and allowed moisture in. The installation and repair guys I used to know were always busy when the weather changed for the wetter.

If that's the speed you're getting on speed test with a wired connection to the router, there's definitely something wrong. The residential repair call centre is 24/7, but the dispatched techs are not.


I was assuming he's living in a SFH - forgot to state that fact.

[carisear]

http://www.speedtest.net/result/4659568927.png

detached home in south central van.

never any issues with telus.

[k3lv]

http://www.speedtest.net/result/4659629957.png

Condo in South Burnaby.

[XplicitLuder]

detached house in burquitlam

http://puu.sh/k9DY7/4e9a109020.jpg

[frozen]

My speed this morning appears to be fine. I'll keep observing to see what may be causing the unstability. My desktop is in another room connected using a wifi usb stick. This morning on my desk I got 22.56 down and 2.13 up, still not good compared to what you guys are getting but I tested it again on my cellphone's wifi right next to the router and I got 26.25 down and 7.11 up.

I suppose it's most likely due to weaker wifi signal on my desktop in the other room but on Shaw it was consistently much better. Shaw's box also seemed a lot more advanced though so the signal strength may have been better.

Should I get something like this?

http://www.amazon.ca/TP-LINK-TL-WN822N-Wireless-External-Antennas/dp/B00416Q5KI/ref=sr_1_3?ie=UTF8&qid=1442156462&sr=8-3&keywords=wifi+extender

or this that will help boost signal for all computers?

http://www.amazon.ca/NETGEAR-N300-WiFi-Range-Extender/dp/B00L0YLRUW/ref=sr_1_1?ie=UTF8&qid=1442156462&sr=8-1&keywords=wifi+extender


Update: decided to upgrade to Internet 50 which comes with a free wifi booster, so see if that will help stabilize the speed. I'm on a promotion now with 50% off for first 6 months so it's only additional $10 per month and I still get to keep wifi booster even after reverting back to 25 later.

[GC8]

OP you can check what your modem/router is currently connected at I am guessing you are on DSL? 192.168.1.254 login and check status look at downstream rate.

You would have huge issues if it said 2mb which I highly doubt it is
also dont tell you me are running speedtest on wireless that also may not be accurate.

*just saw you latest post*
WIFI and your internet connection are two separate things *I have to tell this to people everyday*. Both shaw and telus offer free wifi but they can only guarantee the hardwire connection. If shaw was indeed better you can go back to shaw. But you are more than welcome too get your own high end router it will help wifi.
If you have newer hardware that supports 5g getting a dualband router will help maintain higher speeds on wireless. Downside of 5G is range isnt as good as 2.4g

[Gucci Mane]

My speed this morning appears to be fine. I'll keep observing to see what may be causing the unstability. My desktop is in another room connected using a wifi usb stick. This morning on my desk I got 22.56 down and 2.13 up, still not good compared to what you guys are getting but I tested it again on my cellphone's wifi right next to the router and I got 26.25 down and 7.11 up.

I suppose it's most likely due to weaker wifi signal on my desktop in the other room but on Shaw it was consistently much better. Shaw's box also seemed a lot more advanced though so the signal strength may have been better.

Should I get something like this?

http://www.amazon.ca/TP-LINK-TL-WN822N-Wireless-External-Antennas/dp/B00416Q5KI/ref=sr_1_3?ie=UTF8&qid=1442156462&sr=8-3&keywords=wifi+extender

or this that will help boost signal for all computers?

http://www.amazon.ca/NETGEAR-N300-WiFi-Range-Extender/dp/B00L0YLRUW/ref=sr_1_1?ie=UTF8&qid=1442156462&sr=8-1&keywords=wifi+extender


Update: decided to upgrade to Internet 50 which comes with a free wifi booster, so see if that will help stabilize the speed. I'm on a promotion now with 50% off for first 6 months so it's only additional $10 per month and I still get to keep wifi booster even after reverting back to 25 later.

try out a power line adapter from tp-link instead.

[!LittleDragon]

Don't bother with Optik 50 if you don't need the extra speed. Not worth the extra cost for the wifi booster. Get some Ubiquiti access points. 3 were enough to cover the house and the seemless roaming between access points is tits. You can be on a wifi call or watching youtube and walk throughout the house without disonnection.

[frozen]

Wifi booster is free for Internet 50, which is the reason I'm willing to see if it's really the issue with the signal strength. The good thing is that I still get to keep wifi booster even after I revert back to Internet 25. I'm not too tech savvy in this sense so I have limited knowledge of what solutions are available to me at reasonable costs. I'm really hoping that it's just the issue with Telus router not being as good as Shaw's thus the low speed.

[Ch28]

Detached house by BCIT

http://www.speedtest.net/result/4661566273.png

[Mr.Money]

5 ping....fiber optic internet for sure.

[EndLeSS8]

I switched from Shaw to Telus Fibre last month

100% happy

I was getting about 1-2 dropped connections with Shaw daily, but so far zero dropped connections with Telus since install

[Akinari]

Also on Telus 25, never have any speed issues, never any drops. Consistent 25-26mbps.

[Raid3n]

if you're at all concerned about connection stability/speed i would recommend avoiding wifi entirely, or get 5G at the very least.

even in detached homes it can be a problem. you're at the mercy of the surrounding environment..

if you can't have the modem anywhere near your computer or you have multiple and don't want to run cables, look into powerline ethernet adapters. i think i saw it mentioned above. i've heard good reviews, and as long as you're not trying to push Gigabit LAN speeds through it, you should be fine.

i used to be tech support for shaw, and we had to deal with wifi issues all the time, as i'm sure telus does as well.

the AC modems helped a lot. even for my self, i live in a condo and could see 15+ networks on 2.4GHz, it was unusable. no problems since, on 5GHz.

all my desktops are hardwired though.

i have BB100 with shaw, and the speedtest shows like 110-115 routinely. shitty side of shaw is the terrible upload speed. 5mbps.

[Razor Ramon HG]

Detached house near BCIT

http://www.speedtest.net/result/4663514153.png

This is in my room via WiFi on my laptop with Wireless N 2.4GHz

Main router is located downstairs and connects to a secondary router (the one I am connected to) in my room via Powerline.

[syee]

I'm on Internet 50. Using the wireless from an Asus RT-AC68u instead of the built in wireless on the Actiontec modem they give you. I did a comparison from hard wired, wireless on 2.4Ghz and 5Ghz. This is also a detached house in East Vancouver. This is with no other computers doing any significant downloads and none of my TV's turned on.

Hardwired to switch that is connected to Actiontec router:
http://www.speedtest.net/result/4663758920.png

2.4Ghz wireless:
http://www.speedtest.net/result/4663768236.png

5Ghz wireless:
http://www.speedtest.net/result/4663764562.png

Not a whole lot of difference with the wireless speeds although I do recall it topping out at around 30Mbps when I first had it installed with the same wireless. (but I believe TV might have been turned on at the time)

[DA9ve]

http://www.speedtest.net/result/4663835349.png

north Burnaby

[frozen]

Thanks all for your inputs. Much appreciated.

Telus tech came to install Internet 50. I asked him to do some testings as well. He suspected there might be something wrong with Telus modem while testing. He went ahead and replaced the modem and after that, he was able to get a download speed using wifi from my computer room at about 20 Mb/s. I still went ahead and asked him to install internet 50 with wifi booster. Now I have 2.4G and 5G options. On 5G, I'm consistently getting 50 Mb/s. Maybe down the road, I will just revert back to internet 25 as 50 Mb/s is really an overkill for me.

[Gh0stRider]

http://www.speedtest.net/result/4664440439.png (http://www.speedtest.net/my-result/4664440439)

:rukidding:

[Vansterdam]

Internet 25 East Van

http://www.speedtest.net/result/4665382595.png

looks like all us Internet 25 ppl have very similar pings lol

[trd2343]

Thanks all for your inputs. Much appreciated.

Telus tech came to install Internet 50. I asked him to do some testings as well. He suspected there might be something wrong with Telus modem while testing. He went ahead and replaced the modem and after that, he was able to get a download speed using wifi from my computer room at about 20 Mb/s. I still went ahead and asked him to install internet 50 with wifi booster. Now I have 2.4G and 5G options. On 5G, I'm consistently getting 50 Mb/s. Maybe down the road, I will just revert back to internet 25 as 50 Mb/s is really an overkill for me.

May I ask what exactly is the WiFi booster? Is it the range extenders you can get a NCIX/Best Buy etc? Thanks

[syee]

May I ask what exactly is the WiFi booster? Is it the range extenders you can get a NCIX/Best Buy etc? Thanks

It's this: Wireless Network Extender WCB3000N Actiontec (http://www.actiontec.com/305.html)

[GabAlmighty]

Shaw 60 wireless on 5g

http://www.speedtest.net/result/4667149734.png

[AzNightmare]

http://www.speedtest.net/result/4667373351.png

Telus 25. Looks like I got shafted...

But the only reason I'm even on Telus 25 is because Telus is trying to convince me why I should upgrade to "25" by giving me a free upgrade for 6 months,
while letting me continue paying what I was paying for "15".

So what do you guys even do that require such fast internet speeds?
I was streaming videos fine with Telus 15...

[flagella]

You definitely don't need 50, or even 25 for normal internet browsing or even watching youtubes, if you can consistently get 15-16 on your internet 15.

[JaPoola]

Don't you get higher download caps with higher bandwidth tiers?

[Eastwood]

Shaw 30 better than advertised. On the Island however.

http://www.speedtest.net/result/4668777528.png

[Gucci Mane]

Don't you get higher download caps with higher bandwidth tiers?

yeah, higher bandwidth is why i have shaw 50 currently. but i just recently will be making the switch over to telus 25 and optik tv etc. hope it works out well. the deal i got is for tv, homephone and internet. for the first 6 months its $95/mo, after 6 months its $115 and then after a year its about $190ish. still not bad and cheaper than im paying with thaw. i just hope the service is just as good.

[blackGS?]

I had Telus 15 and was always cutting it close with the data cap.
Instead of having to pay overage fee, I opted to get Telus 25 for just a few bucks more. Higher cap and higher speeds.

[Mr.Money]

i'm on shaw..whats your guys torrent download speeds with telus 25???....2mb/sec???

[corollagtSr5]

If internet 15 is suitable for your needs, why not just add the unlimited for 15 dollars. I'm thinking of moving down from internet 50 to internet 25 and adding unlimited, since I have phone and Optik tv.

[TOPEC]

i'm on shaw..whats your guys torrent download speeds with telus 25???....2mb/sec???

torrent speeds really depends on where ur getting ur torrents from. personally, with private torrents, im able to get arnd 12-15MBytes/s on my BB100 plan which is 100MBits/s maxing out my commention

remember ISPs always advertises their speeds in mega bits where as torrent traffic is measures in mega bytes

[AzNightmare]

http://www.speedtest.net/result/4672680977.png

[flagella]

^wtf?

[Nlkko]

Enterprise private pipe.

[frozen]

Replaced my USB wifi adapter as well which I guess was also limiting the speed. I consistently get about 55/15 now on Telus internet 50.

http://www.speedtest.net/result/4696992603.png

[DSHDSH]

May I ask what exactly is the WiFi booster? Is it the range extenders you can get a NCIX/Best Buy etc? Thanks

Don't buy the Actiontec range extender offered by Telus for $100, you can just go to NCIX and pick up a better one for around $40 + mail-in rebate ($30). I bought the ASUS rp-n53 yesterday and I'm waiting for the rebate to be processed, but in total, it would cost about $15. The mail-in rebate is for purchases in September, so its going to expire really soon, if a range extender is what you are looking for. I tried the Actiontec one that somebody linked earlier and I had barely 1 bar of wifi in my basement, with the ASUS, now its consistently 2 to 3 out of 4.

[Gucci Mane]

just got switched over to telus 25 today.

http://www.speedtest.net/result/4696921578.png (http://www.speedtest.net/my-result/4696921578)

[Nlkko]

You guys with 25 down plan with any courier, how do you find streaming Netflix or even youtube. How much buffering you get? I have Shaw 60 just wondering if i even need that much.

[Mikoyan]

On Telus 25, no issues with buffering. Netflix is grainy for 2 secs?

[steven6o4]

On Telus 25, no issue. I would definitely suggest going with wired connection if you can. I use hardline for my laptop. Wireless, I get 6 to 10 down. Wired, I consistently get 25-26 down.

[Gucci Mane]

On Telus 25, no issue. I would definitely suggest going with wired connection if you can. I use hardline for my laptop. Wireless, I get 6 to 10 down. Wired, I consistently get 25-26 down.

my speed test posted above is from a wireless connection..

[Reeyal]

On Telus 25, no issue. I would definitely suggest going with wired connection if you can. I use hardline for my laptop. Wireless, I get 6 to 10 down. Wired, I consistently get 25-26 down.

On wireless, make sure you're using wireless N and not G. Unless you're stand very close to the access point while using G, you won't get any speeds compatible to wireless N.

[Ludepower]

Hey guys is 15mb sufficient? Im having trouble connecting to xbox live games. Forza 6

[Mr.Money]

that should be plenty enough unless you have other users sharing your connection....that's when you run into problems...esp Netflix,that fat hog eats all you're internet speed away.

[flagella]

Getting extremely slow speed on Telus right now. Anyone else?

[RickyTan3]

just upgraded to telus 50. was only $15 more a month.

Tech is coming with new router. Will update with results.

[Speed2K]

What's everyone paying for your internet plans?

[quasi]

Getting extremely slow speed on Telus right now. Anyone else?

My work internet is Telus and I swear dialup was more reliable back in the 90's. If it was any slower it would be going in reverse. They could have a shitty plan or the location might be an issue but it's bad.

[CorneringArtist]

Getting extremely slow speed on Telus right now. Anyone else?

Not slowdown, but cut out issues where both wi-fi and wired connections drop out and come back online in less than five minutes like the router was reset. Seven phone calls, a router change, three technicians later, and it's still doing it. Beyond pissed off at this point.

[RickyTan3]

Just upgraded to Telus 50 getting about 55 mbps. To be honest it does not feel any faster. Videos just load a tad bit quicker.

What a big difference is my upload speed. I do a lot of website uploads and its making it a hell of a lot faster.

[GC8]

Not slowdown, but cut out issues where both wi-fi and wired connections drop out and come back online in less than five minutes like the router was reset. Seven phone calls, a router change, three technicians later, and it's still doing it. Beyond pissed off at this point.

Just to confirm wired connection dropping out so that means DSL and internet light disconnect and then flash back and connect. If three technicians cannot fix it request a rushman.

If you keep getting contractors well thats another story as to why it isnt fixed

[knight604]

Just upgraded to Telus 50 getting about 55 mbps. To be honest it does not feel any faster. Videos just load a tad bit quicker.

What a big difference is my upload speed. I do a lot of website uploads and its making it a hell of a lot faster.

Downloading should be way faster.

[CorneringArtist]

Just to confirm wired connection dropping out so that means DSL and internet light disconnect and then flash back and connect. If three technicians cannot fix it request a rushman.

If you keep getting contractors well thats another story as to why it isnt fixed

Correct. If I am in fact getting contractors, then I need to go verbally murder someone.