[Lomac]

I had a strange encounter at work yesterday that prompted me to make a thread on RS. I'm sure most of us who deal with customers have a strange story (or three) that we've always wanted to share with others. You don't have to put in where you work or even what city it's in. Just share your stories if you feel inclined.




As for mine...

I work for an office supply company. I normally travel the country and help manage renovations and store openings/closures, but during certain times of the year I am based out of a home location where I refer to myself as the General Store Bitch. I know the workings of the store in and out, so I just help out where ever is needed for the day. This particular day I was helping out on the sales floor, switching over end caps when a cute girl in her late 20's comes over to me.

Customer: "Excuse me, do you have any cocks?"

Me: *paused for a moment, thinking I misheard her* "Sorry, could you repeat that?"

Customer: "Cocks. I heard you have them here."

Me: *Thinking she was talking about caulk* "Sorry, I think I misheard you the first time. We normally don't carry caulk in store, but sometimes an online order gets returned and finds it way to the sales floor instead of being sent back to the vendor. Let's just check the fastener section to see if there happens to be anything like that there."

After taking her to the fastener section, the customer pipes up.

Customer: "That seems weird. Why would wall cocks be put in with the glue and bulldog clips?"

That's when I realized all the words that contain the letter "L" have been mispronounced and she has a speech impediment that prevents her from saying the word.

Me: "Oh! Wall clocks! They're right over here..."

I've had some strange customers, some good, some I just wanted to boot kick out of the store, but that was definitely one of the most awkward ones I've had in a while.

inb4 talk of giving her the D.

[Galactic_Phantom]

Valeted an R8 for a guest and he called back the hotel complaining about the check engine light that just turned on and try to put the blame on us. He was given the number of the valet company and made threats to pursue further legal action when he finds prove we did something to his car:fuckthatshit::fuckthatshit:

[Hondaracer]

Sometimes with things like that, i've known people who have just legitimately pronounced things wrong their entire lives. Not so much as you grow older and hopefully correct your mistakes lol, but for instance i had a friend in highschool, who until about 17 years old always thought to "grab" somthing, as in pick it up etc. was "grav" with a v

i guess just whenever he wrote it or spoke it, it sounded similar or was corrected where he thought it was still correct etc. lol

[MeowMeow]

While helping at parents shop, I had one customer that said cock instead of coke. He was a cbc so we both cracked up laughing and high fived each other.

One fob lady asked me if we sold dog meat. Wasnt sure if she was being serious or racist.

Not really "customer" but work related I guess : Few years back when I used to teach little kids, I wore these devil's horns Halloween prop (because it was Halloween duh). My kids started calling me "Horny teacher". Keep in mind they are like 3-5 years old and have no idea what horny really means.

They brought some weird items too like human key chain with chain hanging off the dick area of the doll. And another kid had pencil with gambling addiction helpline written on it.

[pastarocket]

This is a strange customer that I used to see at a bank branch when I worked in the financial services industry. He was an senior who came to the branch on the same day each week to get access to his safety deposit box. His visits to the branch were a regular event over a five year period.

Then the customer did not come to the branch for over a month. One day the senior's son came to close his account as his father passed away. The son also wanted to claim all contents of the safety deposit box and close the account.

When the son went to a private area of the branch to open the box, he yelled "Oh my God! What the heck is this doing here???" The customer service manager and I rushed to the private area to ask if the son needed help.

He was in shocked at the contents of the box as he showed us what was in the box besides some personal valuables.

The senior kept all of his finger nail and toe nail clippings in that deposit box for five years! :lawl:

He rented a very large box too.

The first thought that came to my head was "Wow, that is fucked up!"

That's what this senior was doing every week with his safety deposit box for the past five years. He was cutting his finger and toe nails inside the bank and putting the clippings into that box. :heckno:

[punkwax]

^That's a pretty epic prank to pull on your kids :lol

[pastarocket]

^That's a pretty epic prank to pull on your kids :lol

Hmmm, I gotta think of a prank to pull on my kids as part of my bucket list one day. :lawl:

[Jmac]

Worked in retail from high school until I was 28. Too many fucked up stories to tell.

One of the crazier ones was when I was working at Staples one lazy summer evening. There weren't any customers in the store and it was on a Friday, so a bunch of us were chatting about our weekend plans at the front.

Up drives this old man in a 1970s Lincoln boat and he parks crooked in the handicapped spot in front. He had no handicap tag in front. He opens the door and trips as he gets out. I hustle out to help him get up.

When I got to his car to help him, there was a very strong smell of alcohol and vomit. I nearly threw up, but managed to keep my shit together.

I brought him inside and sat him down on one of our office chairs and called my manager, who was on her lunch break at the time, to ask her what I should do. She said to keep an eye on him, don't call the cops.

When I turned around, Buddy was passed out in the chair. Okay, at least he's not hurting anyone.

About an hour later, he wakes up. I walk over to him and ask him how he's feeling. He responds, "You got any smokes?"

Me - "No sir, we sell electronics and office supplies."
Him (heavily slurred) - "Well aren't you bloody useless!"

He starts to walk towards the door, I ask him where he's going and he says he's going to get some smokes. I tell him he can't drive in his condition and he says, "like hell I can't."

At this point, I tell him I can call him a cab, but if he gets into his car, I'll have to call the police. He tells me, "I've been drinking drive since before you were born in diapers."

He gets in his car, I call the cops. He drives next door to Shoppers Drug Mart, presumably to get some smokes.

Police arrive at our store just as he's leaving the parking lot. I point him out to the officer and the officer jumps back into his car.

The drunken old man turns left and heads the wrong way down a road with a center barrier, cop turns on the lights and siren and chases after him.

I didn't read anything in the newspaper, so I'm guessing no one got hurt, but it certainly could have ended poorly.

[320icar]

In my place of work I have seen 3 different Asian toddlers piss in the middle of the isles.

I have also seen one grown Asian woman take a piss in a plastic bag in the laundry detergent isle.

And as an escalation, a few employees witnesses another Asian woman take a shit on a flatbed in the parking lot that had a piece of cardboard on it. Then obviously just get in her car and leave.

Oh the joys of being close to YVR and getting many international customers...

[Manic!]

Had a old lady try to get gas 3 different times. 3 time she hit a post with her car. She was never able to get gas.

[punkwax]

In my place of work I have seen 3 different Asian toddlers piss in the middle of the isles.

I have also seen one grown Asian woman take a piss in a plastic bag in the laundry detergent isle.

And as an escalation, a few employees witnesses another Asian woman take a shit on a flatbed in the parking lot that had a piece of cardboard on it. Then obviously just get in her car and leave.

Oh the joys of being close to YVR and getting many international customers...

http://cdn.meme.am/instances/64513813.jpg

[Ikkaku]

Working at a cafe, we had this old lady customer who complained about everything. Latte not hot enough, the latte art didn't show in her take out cup after drinking a few sips from the lid. Pastries that were delivered an hour prior wasn't fresh enough for her. Our display of the sandwiches wasn't to her liking.

Probably owned a nearby cafe :p

[jeedee]

IN on potentially epic thread

[bossha]

Few years ago customer and his family come in to purchase an r8. Kid is 16. Mom comes in and yells in Chinese "why the hell do you want this cheap car" i will buy you lamborghini instead". They picked up the 6 speed r8 later that evening. Kid has no license so mom has to drive it home for him. She stalled 10 times leaving the dealership. When she got on the road all you could smell was clutch while she jerked all the way down the street. I cringed so hard.

Probably drove to the lambo dealership right after to have both cars.

[spoon.ek9]

I have a ton of stories to share, most notably from working at McDonald's and Value Village. Some of you old school RS chat fiends might remember my poop stories..

I'll give you a short story:

Working the cash at McDonald's and a white lady walks up to my till

Her: Hi, I'd like a cheeseburger with no cheese.
Me: So, you mean a hamburger?
Her: *look of disdain* No, I said a CHEESEBURGER with NO CHEESE.
Me: Uhh oooookay then.

As I punched this in, my buddy working in the kitchen sees it and asks in all seriousness "Is this a joke?" and I explained that this is exactly what the customer wants...

So in the end, this weirdo paid for non-existent cheese when she could have just had a freaking hamburger. I also didn't much appreciate the attitude she gave me :lol

[Slifer]

I worked at a hospital in Victoria a few years back doing some repair work on their HVAC system. Basically, I had to access the attic in each room to recalibrate the air dampers.

Fucked up shit happened this one time. Because the access point to the attic in one of the room was located right above the toilet in the bathroom, I proceeded to place my ladder over the toilet and went up the attic for the repairs.

While I was working up there, the patient walked in the bathroom and had to use the toilet but couldn't because my ladder was placed over it. Anyways, I continued working quickly to get the job done fast (thinking she would look for another bathroom to use) but the next thing I know, a strong stench of shit odor filled up the whole attic. I looked down and there she was, with her pants down, taking a shit on the floor like nobody's business.

Fuck, I was trapped in the attic. I thought about coming down but that would be really awkward as she was still shitting and she doesn't know I was watching her from above lol.
Oh god, that rancid smell almost made me puke. I still remember that smell till this day. :heckno::QQ:

[bigzz786786]

I used to work at the staples on 3 road, i worked in the copy centre, there was this old guy who came in almost everyday and he would always use the self serve area.

One time i was closing up and he was the last person to leave and when i was checking to see if anyone left anything behind, the old guy had left cutouts of those lingerie ads. Turns out he was enlarging them for his own personal reasons.

The worst part...he scribbled out the eyes of all the originals before making copies.

[SpeedStars]

Kind of weird I guess, but when I worked at the theatre downtown there would always be this 70 year oldish guy who would come in around 10pm about 2-3times a week to watch a movie and he would pay cash...from a stack of hundreds. Like I mean this stack was HUGE. I'm willing to bet he had around 10 grand with him and he would just grab a hundred dollar bill each time he paid. He wasnt shady or anything either...Just real strange to be carrying that much at night...in downtown

[Lancerion]

Similar to OP's mispronunciation incident.
I work in a supermarket, a Chinese customer once came in and asked:
She: Do you have black paper?
Me (thought I heard her wrong): Pardon me?
She: Black paper.
Me: I'm sorry, we don't carry any paper here.
She raised her eyebrows then takes her phone out to show me a picture.
Me: Oh! it's pronounced black "pepper".

Another story, accusing us of selling expired product:
She: This yogurt is expired!
Me (looking at the date on the product): No it's not.
She: It says MA 20! It's April now!
Me: FYI MA is May and MR is March.
She puts the yogurt down and just walks away w/o even apologizing.



I'll give you a short story:

Working the cash at McDonald's and a white lady walks up to my till

Her: Hi, I'd like a cheeseburger with no cheese.
Me: So, you mean a hamburger?
Her: *look of disdain* No, I said a CHEESEBURGER with NO CHEESE.
Me: Uhh oooookay then.



Maybe she thought hamburger meant a burger with ham?

[westopher]

I'm a chef and my wife is a nurse. If you can imagine something stupid, we have probably dealt with it.

[Mikoyan]

From when I worked at a medium sized supermarket years ago:
Cashier: Price Check Lane 4!
Me: Hey, what do you need?
Cashier holds up a carton of Tropicana OJ: Scans at $3.59, she says it's the wrong price.
Customer: THE PRICE IS WRONG! THE SIGN SAYS $1.89!
Me: Ok, I'll check...(I come back trying not to smirk)
Me: Yup, scan's right. $3.59.
Customer: NO! IT'S $1.89 ON THE SIGN!
Me: It's $3.59. The carton is 1.89l.
Customer pays for her order and stomps off without another word. Thing was, the sign had $3.59 in inch and a half high letters, and 1.89l was written in the corner, less than a centimetre tall.

This happened at least 2-3 times a week, keep in mind the ceiling was 2 stories up and you could see across the entire store, nothing was obstructed:
Customer: Excuse me, I can't find the tofu. Where do keep it?
Me: It's right over there under the 'TOFU' sign. (I always said it straight, never made fun of the customer about it.)
The tofu sign was 4'x3', green with 'TOFU' written in white in 2.5' tall letters. You couldn't miss it.

I worked as a telephone operator for a while too, 0/411, not sex lines, and you dealt with the weirdest people on the phones. If you can think of it, it's probably been asked of an operator. I have tons of stories from that job.

[Xu.Vi]

Customers wanting a well done steak.

[minoru_tanaka]

Worked in a grocery store and you always had to face your section,(ie move all the products to the front of the shelf so everything lines up).

This lady used to come in and I guess she had some serious OCD with cheese and yogurt only and she would spend hours and hours rearranging the cheese and yogurt till everything was nice and neat. She'd make sure every product was in it's right spot. If you got assigned to the dairy section and saw her come in, you knew you had an easy day

[IMASA]

Some good reads here for stories about the restaurant industry.

behind closed ovens - kitchenette (http://kitchenette.jezebel.com/search?q=behind+closed+ovens)

[GLOW]

nothing special but another bad language story.

-coworker is spanish and was bent over organizing donuts
-old guy comes in to the counter with her back to him bent over
-he goes and says "culo...honey culo..." (culo being slang for ass)
-she immediately turns around and is like :eek::eek2:
-he looks her straight in the face and says it again
-she realizes he was asking for a honey cruller donut

[meme405]

I worked at cypress mountain during the winters when I was in Highschool.

I went up early one day to get a couple runs in before my shift.

I see some douche nozzle guy cut like 20 people off in the lift line (when it wasn't even busy), I don't think much of it. Then at the top he like trips up some poor kid on skis (who must have been like 5 years old).

At this point I'm watching this kid just make a mockery and acting like a complete moron, he tries to ollie over one of the slow signs and ends up ripping the entire thing out of the snow, and it goes sliding down the hill, he almost hits some old person, and was absolutely tearing down collins where the slow section used to be.

Near the bottom of the hill I approached the guy, and showed him my pass and told him to take it easy on the slow sections, or just move to another run. He gave me some attitude and told me to fuck off.

Almost immediately after that display him and his little cronies ducked the lines into the midway terrain park where buddy bailed on a rail and proceeded to break his arm.

Still in utter disbelief I ride over, radio ski patrol, steady him up, and make sure everything is cool. And as ski patrol is getting ready to carry him out to where the ambulance is waiting he turns to me and apologizes.

[jeedee]

^karma at its finest :lol

[originalhypa]

Wayyyyyyyy back in the day when I worked at Earls, we would often get tough guys coming in on wing wednesday. They would pose a challenge to the kitchen staff that we couldn't make a buffalo sauce that was too hot for them.

Well....... that was a challenge that 16 year old hypa was made for. In a small sauce pan I would mix habanero peppers with buffalo sauce and kung pao spice letting it simmer while adding all sorts of various chilis and jalapenos. Once we were done, you needed to shield your eyes because the steam rising out of the sauce pan was like pepper spray. I would toss the wings in the sauce, plate it, and then we would watch as the fun went down.

It usually ended up with the tough guy ordering twice as much from the bar as he normally would in order to calm the fire. We would cheer for him while he gave the thumbs up, and all was good. But one time it went south......

I'll let Lloyd and Harry show you pretty much what went down on that fateful night.

https://www.youtube.com/watch?v=rbKXoSQQ_kE



Needless to say, even though tough-guy douche nozzle ordered them this hot, AND the wait staff warned him, he couldn't handle it. He complained to the management, and from that point on, we were no longer allowed to make our own death sauce.




Also, blue rare steaks.
yuk.

[slicrick]

This happened at a Ford dealership I was working at a while ago as a lot attendant.

The service advisors would sometimes ask us to "do a little extra" when cleaning a car that was in for it's first service. I was cleaning a F450 platinum in for it's first service when the owner comes and asks if I could clean the interior.

So I start vacuuming it and grab a cloth to wipe down the interior, the customer then asks me to use the wash mit instead, I tell him that could damage his new truck and that I don't want to be responsible for it. He asks if he can wipe it down himself, I let him do it and he took the wash mit and completely soaked the interior of his brand new truck, all over the navigation system, everything. Then takes the hose and sprays it all down and thanks me for letting him do that.

I told the advisor what happened and he was confused but the customer was happy so he kind of just shrugged it off. A few months later the same advisor tells me that the customer filled out the customer survey to Ford Canada as "Completely satisfied". I guess the customers always right :lol

[westopher]

Wayyyyyyyy back in the day when I worked at Earls, we would often get tough guys coming in on wing wednesday. They would pose a challenge to the kitchen staff that we couldn't make a buffalo sauce that was too hot for them.

Well....... that was a challenge that 16 year old hypa was made for. In a small sauce pan I would mix habanero peppers with buffalo sauce and kung pao spice letting it simmer while adding all sorts of various chilis and jalapenos. Once we were done, you needed to shield your eyes because the steam rising out of the sauce pan was like pepper spray. I would toss the wings in the sauce, plate it, and then we would watch as the fun went down.

It usually ended up with the tough guy ordering twice as much from the bar as he normally would in order to calm the fire. We would cheer for him while he gave the thumbs up, and all was good. But one time it went south......

I'll let Lloyd and Harry show you pretty much what went down on that fateful night.



Needless to say, even though tough-guy douche nozzle ordered them this hot, AND the wait staff warned him, he couldn't handle it. He complained to the management, and from that point on, we were no longer allowed to make our own death sauce.

Dude I fucking love you and all the earls cooks from that generation. I was one of those guys that ordered them, and every time I ate them they were the best wings I'd ever had. Earls death wings were hot as fuck and so delicious. I hope the guy that ruined the tradition ends up in jail for his crimes against food.

[fishCak3s]

Used to work at a sporting good store DT. One day I was working cashier and a guy came in with full kappa suit, beater, multiple gold chains around his neck, wearing puma's and holding a huge pit bull on a leash.

The guy grabbed a few hundred dollars worth of stuff and brought it to the register:

me: Your total is $xxx.xx, how would you like to pay?
guy: cash

You would assume the guy would reach for his wallet or reach into one of his pockets.

Instead, he:

Pulled the waist band of his track pants forward with the hand that's holding the leash
Reached into his junk area with his other hand
Fished around
Pulled out a fat roll of hundreds

The guy then unrolled the roll, dropped a few bills on the counter and then repeated the above steps in reverse order.

Then there's me standing there looking at the bills, hesitant to pick them up. I looked at my manager who happened to be beside me at the time, he just smiled and gave me the gesture to pick the money up. I eventually picked up the bills, finished the transaction and ran to the back and scrubbed my hands to the length of 2 happy birthday song from beginning to end as recommended by the CDC.

[Vansterdam]

I would mix habanero peppers with buffalo sauce and kung pao spice letting it simmer while adding all sorts of various chilis and jalapenos.




that sounds delicious :sweetjesus:

what ever happened to that Los Bastardos dude on rev who used to work in a porn store

anyone remember those stories? :lawl:

[murd0c]

I'm really surprised no one remembered but there is already a thread like this...

http://www.revscene.net/forums/575327-ive-seen-some-really-dumb-shit-work-thread-6.html

[pastarocket]

that sounds delicious :sweetjesus:

what ever happened to that Los Bastardos dude on rev who used to work in a porn store

anyone remember those stories? :lawl:


I have another good story about strange customers when I worked my first summer job in a Chinese supermarket back in the day. Yes, it does involve porn, in a really strange way.


A Chinese supermarket, on the top floor of this strip mall that is not the T&T supermarket, had a job opening for meat packing assistant. The market was located at the First Avenue Marketplace on 1st avenue and Nanaimo in east Van.

My job involved packing Chinese barbecue meat (barbecue pork, roast pork, barbecue duck, all the good stuff) after the butcher chopped up the meat for the customer's orders.

My first week at work was really strange. All the Chinese housewives kept giving me dirty looks, as I was packing their pork or chicken order with wrapping paper. Sometimes Chinese guys, young and old, would order meat, at least two or three times a week from the butchers at the supermarket. These guys would always be smiling, and laughing while they ordered their meat.

I could not figure out why until the head butcher explained to me what item was capturing all the customers' attention when they ordered their meat.

One of the butchers, a brave and horny guy, hung a racy calendar on one of the side walls that points to my left side.

When I saw that calendar, I was shocked. It was a Japanese XXX calendar with full frontal nudity of these babes in bed or taking a sponge bath or a hot shower.

Apparently, the store manager was okay with the nude calendar. Somehow, that calendar brought "extra business" for the supermarket because some customers, mostly men, would order their barbecue meat at the market just to get some eye candy from looking at that calendar. :lawl:

Who knew that racy calendars could attract more business for Chinese super markets. :lawl:

[Lowered_Klass]

Good god, I could type for hours about the shit I deal with working in the restaurant industry... westopher is probably in the same boat.

I'm still a strong believer, in that I think everyone should have to work in customer service at least ONCE in their life. I think there would be far fewer cunts in society this way lol

[320icar]

i dont even know where to begin on this one though. 8 years of working in a "warehouse style" big box store...

- woman freaks out because she keeps asking me for sea salt and getting mad at me when i brought her to the salt.... turns out in her very strong accent she was saying soy sauce. how the fuck am i suppose to know.

- woman keeps asking for the dog food. and also freaked out when i took her to where we keep all our pet supplies. well, apparently again, in an accent, she was asking for tofu.

- customer was at the book table with his child (maube 1.5years old) in the buggie. parent walks away and is completely obvious to their child. i am working across the isle in the freezer area and can see this kid standing up and leaning over to the books. i started walking that way and a few feet away, BAM the kid starts falling out of the buggie. i do a superman leap and catch the kid mid-fall and save him. WELL, the dad walks over and starts screaming at me about why im touching his kid and almost punches me. thankfully a bunch of other members were around to witness this.

- multiple multiple fights in the parking lot... like, during december we call the cops about every second day. its hideous.

- some guy who kept breaking into our warehouses would hide in the steel until everyone went home for the night. break into the cellphone kiosk or whatever, trip a fire door and escape. well this one time i guess he couldn't hold it. nothing got stolen but our alarms went off. all we found was some guys shit-filled pants in the middle of the furniture isle.

- had a member complaining about how a set of tires he had were road hazard, and he needed to get them replaced with our tire centre warranty. the tire had a tiny chunk out of the sidewall but there was no structual damage to the tire, no threads showing and no curb rash. so we told him its not a road hazard. then he goes on about how he was at a bellingham store and they told him it was a road hazard and to come to richmond and get it dealt with. but he drove here on the bad tire??? the other warehouse is not allowed to let any road hazard tire leave on a car. it either needs to be on the spare wheel or on a tow truck. so he bitches and complains etc etc. i call a manager and HE JUST GIVES HIM THE ROAD HAZARD. but then it turns out he didn't even buy the tires from our warehouse. he got them in BELLINGHAM!!! so why the fuck did he come back here. and of course because its an audi quattro on pilot sport 2's (which arent made anymore) he pays a tiny bit of the damage tire, but then he gets THE OTHER 3 FOR FREE!!!

that last one pissed me off so fucking much. and all this stuff i typed was maybe 5% of the shit ive dealth with.

[ImportPsycho]

http://www.buzzfeed.com/daves4/faces-of-retail#.ljG6bdWvZ


I loled so much... So true

[spoon.ek9]

Good god, I could type for hours about the shit I deal with working in the restaurant industry... westopher is probably in the same boat.

I'm still a strong believer, in that I think everyone should have to work in customer service at least ONCE in their life. I think there would be far fewer cunts in society this way lol

Absolutely true. I had so many rude, condescending, jack ass, mother fucking retarded, donkey humping customers who treated you like shit simply because you were in customer service and it made them feel better about their sad, pathetic, miserable little lives.

It's no wonder I chose a profession that doesn't require dealing with the general public :fullofwin:

[Mikoyan]

Absolutely true. I had so many rude, condescending, jack ass, mother fucking retarded, donkey humping customers who treated you like shit simply because you were in customer service and it made them feel better about their sad, pathetic, miserable little lives.


Yup. Having been in call centres, I think it's even worse over the phone. Being on the other side of the line seems to remove the last shreds of decency from some people.

This is one of my favorite Payphone calls from back in the day:

<incoming to 0>
Me: Hi, How can I help you?
Bob: Hi, I'd like to make a collect call. (I can hear in the background: "Fuck you Asshole!")
Me: Ok, to what number?
Bob: To...403... (Background: "Yeah You, Asshole. Fuck you!") Can you excuse me for a sec?
Me: Uhhh.. Sure...
*handset gets put down*
<faintly in the background> Bob: FU buddy. You want to go? Voice: FU! Asshole etc...

Next thing I hear is; *thwack* thwack* thwack* thwack* and then dead silence.
I bring up the details to see where the payphone is. Calgary somewhere.

<phone gets picked up and I hear heavy breathing>
Bob: *panting* Shit, I just knocked some guy the fuck out!
Bob clears his throat and says in a normal tone of voice like nothing happened: My name's Bob, I'd like to make a collect call to 4035551234. And then waits.
Me: Uh..... okay......
I put the call through, put the convo on "hold" and call Calgary 911. I fill in the 911 dispatcher what happened. She's was stunned as I was that he just carried on so normally. They rolled PD to the payphone location to check it out. I wonder sometimes if they found the knocked out guy or not.

Prank calls from kids was an every day occurrence. I've lost track of how many times I've been asked to look up, "Coholic, Al" or "Mike Hunt," etc.
They usually expected a female op though, it usually threw them off when it was a guy.

A common call would be male preteen/teen kids calling the operator and asking if the op wanted to have sex with them. Ugh. Female operators got harassed way more than the guys did. But it did lead to this call:

<call beeps in with giggly kids in the background>
Me: Hi How.....
Kid: Doyouwanttocomeoverandhavesex?!?
Me: <running the number and finding the name and address> Mmm, you
sound cute.
Kid: OMG ITS A GUY!!!!!
Me: <found address info> Sure, this is the Jones house on 12th Ave right?
Kid: Uh.... no! *whispers from his friends* OMG HE KNOWS THE ADDRESS
Me: Really? it's not the Jones at 1234 12th Ave? I'm off work in 30 mins. I can be there in an hour.
Kid: ....I'm sorry Operator. I was joking around.
Me: Uh huh.

Silly kids thought they could block their caller ID from the telephone company.

[cho]

I'm a chef and my wife is a nurse. If you can imagine something stupid, we have probably dealt with it.

i feel like we were meant to be best friends
my gf is a nurse =o

[EndLeSS8]

snip.

100000000000000000% agree with all the craziness

Working at call centres really makes you question humanity

[originalhypa]

Silly kids thought they could block their caller ID from the telephone company.

:lol



that sounds delicious :sweetjesus:

It's wing wednesday tomorrow night at the Baron in Port Kells.
I think I may get a plate of 10 death wings for old time sake.
:awwyeah:

Dude I fucking love you and all the earls cooks from that generation. I was one of those guys that ordered them, and every time I ate them they were the best wings I'd ever had. Earls death wings were hot as fuck and so delicious. I hope the guy that ruined the tradition ends up in jail for his crimes against food.

I have to say, we loved those kind of orders.
To get an opportunity to use our imagination was greeted with an enthusiasm mostly unseen in the average line cook. The death wings were my last order one night before my shift ended, and I got an invite to have beers with the table that we made the wings for.

Unfortunately I was only 17. Those guys were so cool too.
:okay:

[Ronin]

I used to work retail selling computer shit at a London Drugs.

One night, it's just me and one other co-worker in the department when some scruffy, mid-20's white boy comes in wanting to buy a laptop.

Him: "Would you price match this store online?"

Me: "Sure, which place?" ...going to type in the URL, assuming he'd say NCIX or Memory Express or whatever.

Him: "eBay."

Me: "...sorry, I thought you said eBay..."

Him: "Yeah, it's a seller on eBay..."

At this point I was looking at him like he's the dumbest fuck to ever live.

Me: "...uh...sorry, we can't match eBay auctions..."

Him: "Oh really? Why not?"

Me: "...because they're auctions. That's not even the final price. And even if it was Buy it Now, eBay is not a retail store..."

So he walks away, confused but I thought he understood enough.

And if that wasn't good enough, ten minutes later, he comes back and asks me if we can price match a different store.

Me: "Sure...what store?"

Him: "...eBay..."

My co-worker is trying not to burst out laughing at this point. As am I. I'm basically laughing in his face.

Me: "No. I'm not price matching eBay. We've been over this..."

I don't undestand why people are so stupid.

[ae101]

stories not as great as the ones above

i sell wine in china, use to have a shop in a restaurant resort

guys orders 6 bottles of wine at $600 each (rmb), has great time in till he sees the bill & is outrageous

at this point he starts yell & saying how the quality of my wine is bad, then starts asking for refund which i told him he cant

now at this he yell "if u dont give me a refund for your garbage then im gonna ruin your name"

then i got mad & started yelling "fuck man how the fuck can i give u a refund when u fucking finished 6 bottles a wine with nothing left period, seriously i give the refund when u piss out those 6 bottles of wine "in red" thank u very much"




also a friend that works in a cell phone store in china, i was just sitting around BS-ing with him & then this guy walks in

guy: hi do u guys have screen protectors sale

friend: ya what u looking for

guy: goes also looking for iphone case as well & hoping u can bundle it together for discount

friend: umm ok i see what i can do

guy: im looking for iphone 7s case & screen protector

friend: ????????? excuse, u mean iphone 5s, 6 is not even out yet buddy

guy: *pulls out phone* no really see the phone says iphone 7s from apple with certificate

friend: sorry bro cant help u

guy walks away & we start laughing

[Ch28]

iPhone 7s :lol

[EvoFire]

I worked at grocery distributor during school and I still work there on weekends now. We have a "walk-in" sales session every morning from 8-12 for smalls sales that don't meet delivery minimum. We also deal with a few other fellow distributors.

Usually the "walk-in" sales paperwork are handled by a receptionist working full time, but I had been doing it because she was on holiday. A driver comes from another distributor to pick up some stuff, and he starts watching porn on his phone in front of me. He was so into it that he didn't even hear me yell at him to sign the bill.

Instant wtf

[tool001]

not my workplace but....

a moron walked into a bestbuy and asked them to pay for his time he spent waiting for them to install WIN10..

[Hondaracer]

about 12 years ago i worked for Lordco as a delivery driver in Langley, driving around the stupid geo metro's etc. obviously got looks in itself, and at the time i was the only guy driver among 10 chicks, which wasnt a bad thing

Anyways, coming out from where chapters is there i was stopped waiting to yield going north on 200th, right beside me theres a brand new escalade packed with EI guys, kinda typical gangster type guys at the time. They all looking at my and the passenger kinda gives a "what up" motion to me, then he says "lets see you light em up!"

meh, didnt care about the job, otherwise clean driving record, and these guys werent gonna report me, Had the little geo metro bouncing off the rev limiter and dropped the clutch spun the tires for about 5 feet then seemingly lost traction.. wtf.. slowly putt away.

All the guys in the escalade were howling and giving me thumbs up, and i swear one of the 3 guys in the back flashed a hand gun like it was fucking east LA. May have been fake or may have not been a gun at all but it sure looked like it at the time lol

roll up a few blocks and all i smell is fucking burnt popcorn.. hmm..

do a few more stops, head back, and on the way back i couldnt even get the fucking thing into any gear but first lol, clutch was fucking doneeeeeee

:badpokerface:

[Inaii]

about 12 years ago i worked for Lordco as a delivery driver in Langley, driving around the stupid geo metro's etc. obviously got looks in itself, and at the time i was the only guy driver among 10 chicks, which wasnt a bad thing

Anyways, coming out from where chapters is there i was stopped waiting to yield going north on 200th, right beside me theres a brand new escalade packed with EI guys, kinda typical gangster type guys at the time. They all looking at my and the passenger kinda gives a "what up" motion to me, then he says "lets see you light em up!"

meh, didnt care about the job, otherwise clean driving record, and these guys werent gonna report me, Had the little geo metro bouncing off the rev limiter and dropped the clutch spun the tires for about 5 feet then seemingly lost traction.. wtf.. slowly putt away.

All the guys in the escalade were howling and giving me thumbs up, and i swear one of the 3 guys in the back flashed a hand gun like it was fucking east LA. May have been fake or may have not been a gun at all but it sure looked like it at the time lol

roll up a few blocks and all i smell is fucking burnt popcorn.. hmm..

do a few more stops, head back, and on the way back i couldnt even get the fucking thing into any gear but first lol, clutch was fucking doneeeeeee

:badpokerface:

All I can say is thank you to you and the other drivers for destroying the metros and sprints. Now we gets accents to drive :fullofwin:

[jdmfemme]

I work as an insurance agent on the island and had a customer literally tip the other morning over a Vancouver toll bridge debt.

LSS: I advised him of the outstanding debt, he started getting very verbally upset and his body language was seemingly aggressive so he was asked to stop or security would be called because he was clearly emotionally unstable and it wasn't clear what he would do next. Security came, asked him to leave which resulted in him throwing a massive wad of cash on the ground along with himself and hysterically crying and then doing a total 180 and start running towards the street and threatening to kill himself. Then the police had to come and I have no idea what happened next because we were never told, (sorry!).

The guy clearly has some shit to sort out, but wow. Not what you expect for your first client on a Sunday.

[EmOne]

In my place of work I have seen 3 different Asian toddlers piss in the middle of the isles.

I have also seen one grown Asian woman take a piss in a plastic bag in the laundry detergent isle.

And as an escalation, a few employees witnesses another Asian woman take a shit on a flatbed in the parking lot that had a piece of cardboard on it. Then obviously just get in her car and leave.

Oh the joys of being close to YVR and getting many international customers...

i remember a old asian dude took a shit in the garbage can in the mens bathroom because all the stalls were full
paul had to clean it up lol

[Qmx323]

In my place of work I have seen 3 different Asian toddlers piss in the middle of the isles.

I have also seen one grown Asian woman take a piss in a plastic bag in the laundry detergent isle.

And as an escalation, a few employees witnesses another Asian woman take a shit on a flatbed in the parking lot that had a piece of cardboard on it. Then obviously just get in her car and leave.

Oh the joys of being close to YVR and getting many international customers...

And those ones are the ones that can afford to travel...

imagine the shit that goes down locally in China.

[CRS]

I was working at a clothing retail store. We were just opening up so I was making the displays and folding a lot of shirts and making sure everything looked nice.

Next thing I know, a lady comes in and starts to absolutely destroy the stacks of shirts that I had just made. I approach her and ask her if there is anything I can help her with. This is the conversation:

Me: "Hello, is there anything I can help you with? Maybe a particular size you're looking for?'
Her: "There is such a discrepancy in quality of clothes here."

*She continues to muddle through, continue to pull out, and unfold t-shirts then lays
them on top of the stack*

Me: "Oh? What do you mean?"
Her: "Look, these sleeves are different lengths!"
Me: "Sorry but this shirt is made from cotton."
Her: "Yeah, I know, but look, they are an inch difference."
Me: "Oh, well, cotton as a fabric actually tends to stretch and shrink."
Her: "No, it doesn't."

*I take the same shirt she shows me and gently tug it a little*

Her face when she saw that they were the same length as if I performed some act of wizardly. She then proceeds to take the shirt and wants to try it on. I lead her to the change rooms and put her in a room. I return to the clothing pile up she created on the display and begin to fix it. After I had fixed it, I went to check the change room only to find that she had created another stack of clothes for me to clean up.

MFW.

[Akinari]

Bad customers = every single mainlander who comes up behind me slapping my back screaming "YOU SPEAK CHINESE!? CHINESE CHINESE!? WHO SPEAK DA CHINESE!?" while I'm talking to another customer, extremely rudely and blatantly disregarding anyone else.

Lately it's been Brazilians screaming "SPANISH!? YOU SPEAK SPANISH!?" or "PORTUGUESE PORTUGUESE!?"

First of all: Chinese isn't a language. Second: I get so agitated when Chinese people, after I've told them I don't speak Mandarin or Cantonese or anything (:troll:), say to me I should learn Chinese. Like jesus maybe you should learn the primary language of Canada called English?

/rant

[yray]

^ YOU speak a Microsoft windows? :troll:

Had a tourist come off one of the cruises and asked me which city she was in. :pokerface:

One time the ship had to be disinfected so we told the passengers to have a seat and wait. Got around 500 people seated when the first row decided to stand up for no reason. Everyone followed and I just scream at everyone to get their asses back down. :lawl: Didn't get fired

[Sentinel]

I work as a cook at a hotel in dt. At times when I have to the omelette station(a cook stands there and cooks your eggs), I get a wide range of guests.

To my experience, most Japanese tourists are well mannered. Chinese mainlanders are horrible. Europeans are somewhat in the middle of the above.

One time we had a bunch of Japanese tourists(mainly elderly men) come by. The first guest of the day approaches and doesn't speak a word, he just points to his eye ball, then points to the frying pan and makes a "splash" sound with his mouth. So I just made him sunny side up. Now in the past a few guests have pointed at their eyes in some sort of manner to try to indicate some sort of eggs, didn't think too much of it and carried on frying eggs for the rest of the tourists..

Until I see same guy who I mentioned above, he was at the back of the line talking and laughing with his buddy and replicating his "ordering actions" from earlier, then points at me and laughs. That mofo was fucking around the whole time. Figured a guy who is around 60-70 would behave better, nope that was not the case that morning.

I've categorized them into 3 groups: the English speakers(can speak either fluent or broken English, the Google Translator(guests would speak in their native tongue and expects me to understand), and lastly the neanderthals(these guests don't even attempt to speak at all instead they point and make grunting sounds).

[jeedee]

he just points to his eye ball, then points to the frying pan and makes a "splash" sound with his mouth.

What the hell is that even supposed to mean? :fulloffuck:

frEYE'd eggs? :suspicious:

the neanderthals(these guests don't even attempt to speak at all instead they point and make grunting sounds).

:lawl:

[Ronin]

I work as an insurance agent on the island and had a customer literally tip the other morning over a Vancouver toll bridge debt.

LSS: I advised him of the outstanding debt, he started getting very verbally upset and his body language was seemingly aggressive so he was asked to stop or security would be called because he was clearly emotionally unstable and it wasn't clear what he would do next. Security came, asked him to leave which resulted in him throwing a massive wad of cash on the ground along with himself and hysterically crying and then doing a total 180 and start running towards the street and threatening to kill himself. Then the police had to come and I have no idea what happened next because we were never told, (sorry!).

The guy clearly has some shit to sort out, but wow. Not what you expect for your first client on a Sunday.

Because you picked up the wad of cash and walked away slowly, right? :fullofwin:

[Ronin]

Bad customers = every single mainlander who comes up behind me slapping my back screaming "YOU SPEAK CHINESE!? CHINESE CHINESE!? WHO SPEAK DA CHINESE!?" while I'm talking to another customer, extremely rudely and blatantly disregarding anyone else.

And this is why even though I speak fluent Cantonese, I never said yes when anyone Chinese would walk into London Drugs. They tried to make me wear a name tag that said "I speak Cantonese" in Chinese letters but I mysteriously lost all of them and every time they gave me a new one, they would get swept up in tornados.

"Yes, I speak Cantonese." results in a long ass conversation about how prices are too high and how we should help each other because we're both Chinese and shit. Fuck that. I'd rather stare at them like they have two heads until they're so uncomfortable they walk away.

and lastly the neanderthals(these guests don't even attempt to speak at all instead they point and make grunting sounds).

To be fair, this is how everyone not from Japan orders food in Japan unless they speak Japanese.

[Obsideon]

I've been in customer service since forever so I have quite a bit of stories.

Here's one that I'll remember forever, quite a few years back this guy comes in with his wife. He orders a Chirashi-don (which is a rice bowl with various slices of raw Sashimi fish and seafood on top)
He then asks me for: white vinegar, chili oil, sugar, olive oil... and a fork.
I was pretty confused but I bring it to him anyway. A couple ounces of each in a sauce container. He asks for more vinegar... ok another dish of it.

I then watch in horror as he proceeds to dump ALL of it into his rice bowl and then mashes the raw fish into the rice with the fork. To top it off he pulls out a bottle of tabasco from his wife's purse and spurts about a solid 20 drops into what the bowels of Satan would most likely look like. The now unearthly looking bowl of salmon, tuna, mackerel and more drenched in red oily ooze.

Anyway after he finished working on his science experiment, he shoves a spoonful into his mouth, spits it halfway across the table and waves me over. Then complains that his "beautiful" seafood rice tastes like shit and wants another one!

In shock, I told him that when the food came out it was perfectly fine and was meant for eating with a few dabs of soy sauce and maybe some wasabi. He started yelling at me saying he makes this at home all the time until his wife had to calm him down.

[Ronin]

You didn't give him another one, did you?

I hate the whole "customer is always right" thing. Hate it.

[Raid3n]

i would have told him to get the hell out of my restaurant lol

[GLOW]

back in HS when i bussed/dishwashed at a restaurant near several dealerships. group of car salesmen routinely come by for drinks:

1 guy was a real champ and orders a cocktail, drinks it down to about 1/3 of the way down and says it's not enough alcohol in it and demands another. was told we use a shot glass, says there isn't a full ounce in there - doesn't taste it. fine, gets another with a little less mix...does the same shenanigans again...3rd time waitress shows him a shot glass full of alcohol before dumping it in...3 drinks for the price of 1...

story #2: same guy routinely sits around to be one of the last guys that leaves after everyone throws cash down (including whatever they tipped). when dude is the 'last' guy he takes up all the cash and pays the bill on his card and giving whatever shitty tip he decides i.e. keeping the waitresses' tips.

[TypeRNammer]

back in HS when i bussed/dishwashed at a restaurant near several dealerships. group of car salesmen routinely come by for drinks:

1 guy was a real champ and orders a cocktail, drinks it down to about 1/3 of the way down and says it's not enough alcohol in it and demands another. was told we use a shot glass, says there isn't a full ounce in there - doesn't taste it. fine, gets another with a little less mix...does the same shenanigans again...3rd time waitress shows him a shot glass full of alcohol before dumping it in...3 drinks for the price of 1...

story #2: same guy routinely sits around to be one of the last guys that leaves after everyone throws cash down (including whatever they tipped). when dude is the 'last' guy he takes up all the cash and pays the bill on his card and giving whatever shitty tip he decides i.e. keeping the waitresses' tips.

Wow at story #2, must be a real scum bag to even do that!

[ae101]

You didn't give him another one, did you?

I hate the whole "customer is always right" thing. Hate it.

i had customer say to my face (he was a real pain in the ass)..............& then i told him "no your not right, heck judging from looks of u i bet u didnt even finish grade school"

[Mike Oxbig]

"you speak french?"

no

"maybe you should start learning...because your in canada huh?"
.
.
.

not like im gonna have some fondue and butt sex

[TOPEC]

i used to work in a hotel and these r only SOME of the stories i've encountered through out the years

a korean girl called to book a room. she wanted to book a suite, a room with a bedroom and a living room. through out the phone call she kept on calling it a soot, a soot, a soot while all along i've been saying suite. she actually got mad at me and TOLD ME to stop calling it a suite and its called soot.

a fob girl walked up to me and asked for some stuff. the first thing she asked for was a tee bruh. i asked her again what it is she wanted and she wanted a TEE BRUH, this time saying it in a louder tone thinking i would somehow understand her. then she starts doing the motion of brushing her teeth so im like "ohh u wanted a toothbrush!?" shes like NO! a TEE BRUH!

one day the power went out at the hotel, it was an area outage. an old couple calls me up complaining about the power lost and questioned if it was safe to stay in their rooms as the AC is not working. i assured her it was safe to stay in the room and nothing would happen, or if they prefer they could leave the room and go else where for more air. all this time the purchasing manager was sitting beside me and over heard all that i said over the phone. with the power out and no computer to use, the purchasing manager went for a walk around the lobby. guess what, the old couple left their rooms and went tot he lobby to complain. unluckily the old couple walked up to a person to complain who turns out to be the hotel manager, my big boss. the old couple twists and turns the story of what i said and say i told them to stay in their rooms without ac and that it would suffocate and kill them. luckily the purchasing manager overhears this and walks up to the couple complaining and assures the hotel manager that is not what i said over the phone and repeated what i said to the hotel manager. the hotel manager told them to fuck off in a polite way.

and of course ive saved the best for last, itll be a bit of a long read but worth it

working overnight shifts are boring 99% of the time, but this one night has stuck to me due to all that happened.

it was during the fall season when the hotel industry usually slows down a quite a bit. this small time movie production company from china decides to stay at our hotel while they were filming in vancouver. with the hotel being mostly empty, the whole crew basically got the floor to themselves. late at night, this man comes up to me and tells me hes gonna have a few girls visit him and to just let his friends up. as per security purposes, i asked for their names so i can check their IDs and let them up. he says he doesnt know their names... thats clue 1. i again press for their name and the names i got which he told me was probably their fake names, this is clue 2, were britney and something like jennifer. i instantly realize what was going on, this guys calling some hookers. so he politely asks me if theres any complaints about noise and stuff to give him a call first. he proceeds to shove me a $20 and thanked me. i pocketed the money and checked the system, seeing how the movie crew are the only ones on that floor and somewhat spaced out i told him no problem and he leaves. i crossed checked his name in the system with the crew list and found out he was the producer and the other room was for the actor, and then i checked the tip he gave me. turns out theres actually 5 $20 bills rolled up together. no more than 10 mins later 2 white girls shows up in like the shortest shorts possible along with heavy makeup and fur/feather scarf around their neck/shoulders and tells me theyre looking for room XXX and XXX. i asked for their names and they were indeed britney and jennifer. i gave them access to the rooms and didnt think much of it. 15 mins later as i was in the middle of doing my paper work, the 2 dudes comes down in what looks to be boxsers and a tank top looking very angry walking arnd looking all over the place. one of them comes up to me and asks me have i seen the 2 girls, in which i replied no as i truthfully did not. both of them left the lobby and went on searching for the 2 hookers outside. i didnt find out what happened after but i can only come to the conclusion that they prob got robbed by the 2 hookers and the 2 hookers left via another door cus i did not see anyone enter or leave the property.

the 2 dudes probably got blue balls for the night
the producer lost $100
i gained $100

thats it for now, will post more when i rmb them

[ae101]

random story thats kinda funny

went to buy a cell phone case off the street store today cuz my plastic case sudden broke

as i was picking out case, i over heard the owner and his friend talk about cars

seriously owners friend must be timpo, cuz that guy kept praising the R35 GTR like its god by saying how its faster then a Ferrari in a drag race with no mods at all & shit likes that

dude was also show the owner all this weird looking body kits and over fenders and how awesome they look

[Vale46Rossi]

Cool thread idea!

I was working last night, we close at 12AM and I was there well passed 1:45AM (Playing a stupid game and watching twitch)

A couple came in to buy some stuff, helped them for about 20 mins and they picked up a bunch of stuff they needed to buy...

They suddenly erupted into an argument over something for 40 mins and then after put down the stuff they were going to purchase and left..... haha

[Ronin]

Cool thread idea!

I was working last night, we close at 12AM and I was there well passed 1:45AM (Playing a stupid game and watching twitch)

A couple came in to buy some stuff, helped them for about 20 mins and they picked up a bunch of stuff they needed to buy...

They suddenly erupted into an argument over something for 40 mins and then after put down the stuff they were going to purchase and left..... haha

Details....details everywhere. :suspicious:

This is the most generic story ever. "So I was working, people came in, we argued and then they left. haha"

[Galactic_Phantom]

Bad customers = every single mainlander who comes up behind me slapping my back screaming "YOU SPEAK CHINESE!? CHINESE CHINESE!? WHO SPEAK DA CHINESE!?" while I'm talking to another customer, extremely rudely and blatantly disregarding anyone else.

Lately it's been Brazilians screaming "SPANISH!? YOU SPEAK SPANISH!?" or "PORTUGUESE PORTUGUESE!?"

First of all: Chinese isn't a language. Second: I get so agitated when Chinese people, after I've told them I don't speak Mandarin or Cantonese or anything (:troll:), say to me I should learn Chinese. Like jesus maybe you should learn the primary language of Canada called English?

/rant

Like Ronin said its easier to just stare at them until they go away rather than admitting you know Chinese. It shows those motherfuckers they can't get away with not learning English in Canada

One time some clai kept asking me something in chinese while I just kept saying What?, What?. I accidently blurted out a "shen me?", and she was like, "oh you speak chinese?" And I just continued to pretend I didn't know what she was saying until the gave up :fullofwin:

[Lowered_Klass]

http://images-cdn.9gag.com/photo/aVXwLRO_700b.jpg

This sums it up nicely.

[Akinari]

Like Ronin said its easier to just stare at them until they go away rather than admitting you know Chinese. It shows those motherfuckers they can't get away with not learning English in Canada

One time some clai kept asking me something in chinese while I just kept saying What?, What?. I accidently blurted out a "shen me?", and she was like, "oh you speak chinese?" And I just continued to pretend I didn't know what she was saying until the gave up :fullofwin:
It's definitely an acquired skill, pretending you don't understand the language someone else is speaking when you really completely do :lawl:

Actually the worst is when you repeat for the nth time that you don't speak a language, and the customer says he/she doesn't believe you like "do you really don't know how to speak Mandarin? Are you sure? You look like you know how to speak Mandarin."

:facepalm:

[ae101]

i have no problem speaking mandarin or Cantonese as long as your not a complete a-hole

like when i was still in vancouver, i would speak mandarin or cantonese to help those that dont speak english well, as long as your polite & well mannered

but i guess u dont see that a lot these day anymore

[Galactic_Phantom]

Polite? Manners? Chinese?:fuckthatshit:

[Akinari]

The one thing that I absolutely detest and have zero tolerance for, is when let's say a family of mainland Chinese folks walk into a store, the parents who speak no English at all, send their son/daughter who speaks PERFECT English, like born and raised in Canada/US English, to ask me in English if I speak Mandarin.

Customer:
(without even saying hello or excuse me) Do you speak Chinese?

Me:
I don't speak any Chinese language, but since you speak English is there anything I can help you with in English?

Customer:
(acts deaf and completely ignores my question) My parents need someone to speak Mandarin to them. Do you speak Mandarin?

Me:
No, I do not, but I asked you if there is anything I can help you with in English? Like are you trying to buy a phone or are you trying to get something repaired?

Customer:
(once again completely ignores my question) Is there anyone in the store who speaks Mandarin right now?

Me:
I will check for you, hold on.

Customer:
(without even giving me 3 seconds to check if any other of my Mandarin-speaking colleagues can assist) *points to my Korean colleague standing beside me* Does he speak Mandarin?

Me:
No, he does not, he is Korean.

Customer:
So...does he speak Mandarin?"

Me:
No, Koreans do not speak Mandarin, they speak Korean...

Customer:
Okay *leaves the store*

:fuuuuu::fulloffuck::fulloffuck::fulloffuck:
:facepalm::facepalm::facepalm:

Like how about you don't act like the entitled little fucking prick of a spoiled kid you are and help translate for your parents you cunt.

[Galactic_Phantom]

Customer:
Okay *leaves the store*


I would consider that a win:fullofwin::ilied:

[Ronin]

...they left the store. What else could you possibly want? What...to take twice as long talking to these people?

[Qmx323]

i have no problem speaking mandarin or Cantonese as long as your not a complete a-hole

like when i was still in vancouver, i would speak mandarin or cantonese to help those that dont speak english well, as long as your polite & well mannered

but i guess u dont see that a lot these day anymore

This is key.

I used to work somewhere where speaking other languages was frowned upon.. If you be a dick to me, and try to make me break the rules, go eff yourself. If you're polite and nice, I'll do my best.

[OGCStrike]

Was asking for key fob prices at the store in Parker place for my dad.

then a mainlander kid just comes in waving his mercedes keys around, and just yells to the guy who was serving me. didn't even give a single shit that there was someone there before him. was just standing there for a good 5 minutes while rich boy was getting his issues fixed :rukidding:

Proves money can't buy class.

[Mr.C]

Back in my days working in a large electronics retailer, we would have Brazilian international students come in... Some of them were insanely entitled. Like, I'd get attitude from certain people, especially when they were trying to return damaged laptops...

Had a chick say she'd call her daddy who was a senator (or our equivalent to an MP, can't remember) and he'd make me take back her laptop with a broken screen.

:lol

She then proceeds to berate me in Portuguese, how I was just a shitty retail employee, how'd she make sure I'd get fired, etc. Eventually she threatens to call the embassy (!), because somehow I'm disrespecting her (!). I politely tell her to go ahead, and name-dropped the ambassador (my mom worked at the embassy at the time, we'd go to his house from time to time, pretty cool dude), telling her I'd call him and give him a heads-up of the situation.

She told me to fuck off, picked up her laptop and left. She never called the ambassador. I never figured out who was her father (and if he was indeed important, or if she was just bluffing).

I've got a ton of stories from my time there.

[iamon]

Back in my days working in a large electronics retailer, we would have Brazilian international students come in... Some of them were insanely entitled. Like, I'd get attitude from certain people, especially when they were trying to return damaged laptops...

Had a chick say she'd call her daddy who was a senator (or our equivalent to an MP, can't remember) and he'd make me take back her laptop with a broken screen.

:lol

She then proceeds to berate me in Portuguese, how I was just a shitty retail employee, how'd she make sure I'd get fired, etc. Eventually she threatens to call the embassy (!), because somehow I'm disrespecting her (!). I politely tell her to go ahead, and name-dropped the ambassador (my mom worked at the embassy at the time, we'd go to his house from time to time, pretty cool dude), telling her I'd call him and give him a heads-up of the situation.

She told me to fuck off, picked up her laptop and left. She never called the ambassador. I never figured out who was her father (and if he was indeed important, or if she was just bluffing).

I've got a ton of stories from my time there.

Same thing happened to me, I worked the Future Shop in downtown for a christmas and some chick tried so hard to haggle to price on an ipod nano and she said some pretty crazy shit.

[ae101]

sometimes i find the sales guys just lazy and pain in the ass

i remember this 50 something yr lady thats speaks Cantonese goes up to the chinese sale clerk asking for help & she was being polite too saying "hello can u help me, i cant really read english, thank you" (in Cantonese)

then i over heard his coworker say "this is canada learn some English, its the official language u old lady"

seriously shes like 50 almost 60, i dont really think she can learn a new language

at this point i wanted to look for something, so i went up to that sales guy & ask "hi chinese", dude rolls his eyes saying "no"

so then i went "parlez-vous francais?" & he said no, so i was like "man learn some french, its an official language bro" in english

i think this was at future shop way back when it 1st opened

[BeeBeeAhn]

I work at a very busy pharmacy as a tech so I have about a million stories of weird/disgusting/enraging encounters with patients.

I have had to explain in Mandarin how to use a fleet enema (I learned that I am not as mature as I think I am as I burst into giggles for a good 5 minutes after).

I got hit on by some old dude filling his cialis prescription.

Had a guy ask me if I speak Polish. I am definitely Asian. He was dead serious.

On saturday, I had an old lady try to convince me she needs her RX done in 10 minutes because it's an antibiotic and she will die without it. It wasn't an antibiotic. It was her for her cholesterol, and it was too early to refill anyway.

I had a patient have a massive breakdown because his doctor didn't fax us back to refill his prescription (which means we can't do shit cuz no refills remaining on file). This guy refused to budge from the counter and threw a bag of trail mix at another patient and had to be escorted out.

I had a rich mainlander c-lai freak out at me because pharmacare isn't covering her meds. She insists on having the brand name because she thinks generics don't work, and believes that because she's low income, she should have everything covered. She hadn't reached her deductible so nothing would be covered anyway, but nope she kept coming back to shout at me in Mandarin about how she's low income. I finally lost it and snapped back "sell that chanel bag and maybe you can afford it."

Had a guy come in, go straight up to the counter and bypassing all the people lining up to drop off their prescriptions and tell me that he has a letter from the old manager stating that when he comes in, he gets to have his meds done before everybody elses. I've never seen my manager laugh so hard before. He couldn't understand why his request was so ridiculous.

I had a patient who refused counselling for her new medication which is her right, but she came back 2 days later saying the meds taste odd. Her doctor prescribed rectal suppositories. Do people not read their prescription labels?

[Galactic_Phantom]

I had a rich mainlander c-lai freak out at me because pharmacare isn't covering her meds. She insists on having the brand name because she thinks generics don't work, and believes that because she's low income, she should have everything covered. She hadn't reached her deductible so nothing would be covered anyway, but nope she kept coming back to shout at me in Mandarin about how she's low income. I finally lost it and snapped back "sell that chanel bag and maybe you can afford it."
rude customers getting their comeuppance by employees/managers/owners etc. makes my heart all warm and fuzzy inside

[pastarocket]

One of my jobs during the summer back in the day as a student was working part time as a teller at bank. This was the TD Canada Trust on Kingsway in Vancouver.

It was a really busy day at the branch. There were at least six customers lining up in front of my service line. The mainlander customer, an elderly man, asked for a refund in "service charge" on his bank draft because he thought that his chequing account package would give him free bank drafts, with no service charge.

I explained to the customer, with the help of my customer service manager who spoke fluent mandarin, that no service charge refund would be deposited into his account because all customers pay the bank draft charge. The elderly man became really upset and started yelling in Mandarin to my customer service manager. I don't speak any Mandarin so I did not understand what he was saying. This was a ten minute conversation.

Finally, one of the customers in the line up in front my area, a Philipino guy, became very upset and impatient with the mainlander.

He yelled at the mainlander "Hurry up Fob! You are wasting my time!" "You think that just because you drive a Mercedes, Beemer, that you can take up everyone else's time??" "Heck, we like to drive Ford and GM here!!"


The mainlander customer ignored the customer who yelled at him. Finally, the customer service manager took the mainlander to a side counter in order to assist them. The branch manager intervened in the situation. The mainlander received his bank draft service charge as a refund.

When the mainlander was walking out of the branch, the customers in my line up were cheering "yeahhh!". They clapped their hands because the mainlander left the branch.

When it was time for me to serve the Flip customer, I wanted to give him a big hug for his act of bravery. :lawl:

[Ronin]

Actually, that sounds sort of racist on the part of the Filipino guy. My dad has a senior "over 60" account at TD and it's service charge free. I'm not sure if there's still a charge on bank drafts but almost everything else is free so it's a rather reasonable mistake by the elderly mainlander guy if he thought bank drafts should be free. Maybe he was being a dick? But from your story it sounds like he was just taking a long time.

And it's an old man that doesn't speak English. What'd you expect? If you want quick, use the ATM. I haven't spoken to a bank teller in years. If you have to line up because you want to talk to an inefficient human, that's your own fault.

If someone said that to my dad (who speaks English...but still), I would've decked him.

...and what kind of idiot likes GM anyways? :troll:

[tool001]

i blame the language things on canadian business (ie. banks etc) that go out of the way to cater to Chinese /Punjabi customers.. fuck u. for having bank machines / tellers speak all languages in the world.

if u can't assimilate , whatever it may be. burka /language.. go back to ur country.

[6o4__boi]

lol my MIL is one of those...came to Canada in the early 80's as a 20 something year old

to this day still can't speak or understand English for shit. Raised four fucking kids that speak perfect English and was pretty much a stay at home mom, hell, even her husband can speak and understand pretty well. I could literally be insulting the shit out of her in her face and she'll just smile and nod.

always amazed me how she never even picked up a shred of English in her 30+ years in Canada

:fulloffuck:

but at least i can pretty much insult her openly :troll:

[Lomac]

Just remembered a story from nearly 15 years ago.

I used to work for a fabric accessories distribution company (yes, such a thing exists :lol). My primary job was to receive shipments and put freight away, though since the warehouse had a drop-in area where customers could come in and pick up their orders, I would often help out there. We had an interesting customer base, considering our location (Commercial and Venables). There were people who would drop in to pick up a spool of thread to finish some home crafted dress, while one of the biggest clients we were working on was Lululemon (keep in mind this was about a year and a half after they opened up shop in Vancouver), who would order a shit ton of stuff every week or so. There were the customers who would only speak Mandarin, which thankfully one of my co-workers spoke; others would speak only Hindi, which my other co-worker happened to know. All in all, it was an interesting place to work at, especially when I sat at my desk and listened in to the different conversations in other languages. I managed to pick up quite a few phrases and words in both languages that still help me to this day.

Anyway, this one day I was sitting at my desk, finalizing a customer's order on my computer, when this couple walks down the stairs to the order desk. They give me a print out of a bunch of different items they wanted to order. I knew for a fact that we didn't carry the majority of the stuff and couldn't even special order it in, because that stuff is plainly not made. I told them as such and brought out a few alternatives that they could look at and possibly use instead. They were asking for things like non-standard length of spools, a "special" type of machine oil, scissors that I'm pretty sure have never existed since fire was first discovered, and all types of random stuff. After about an hour of going back and forth with them, they finally decide on a few items and I go back to my desk to create their PO and ring the order into the system. As I walk away from the counter, I accidentally let slip a phrase of German that translated into "One minute." I had recently come back from a month long trip in Europe and both French and German were fresh in my mind and I had found myself saying a few words here and there before I could catch myself.

I guess this must have set the girl off because she started talking to her partner in French about how terrible at my job I am, how I'm incompetent because the stuff they carry isn't sold at this place, that she's glad Germany lost the war (really? that's still being said?), etc., etc. Basically she was just trashing me and my heritage (yes, I'm German) in another language, presumably because she doesn't think I understand French.

I finish ringing through the order on the computer, box up their crap and take their money. As soon I give them their change back, I speak to them in impeccable French:

"Here's your change. By the way, it's not my fault you're trying to order stuff that doesn't exist. I don't see how that makes me terrible at my job; you're the one making up stuff. By the way, take your order and don't come back. We don't tolerate idiots here."

The guy had remained silent since the two of them had entered, but he then suddenly burst out laughing and started walking up the stairs to the exit. The girl, on the other hand, turned the deepest shade of red I've seen (short of a sunburn) and her eyes completely bulged out. She quickly walked up the stairs, presumably to leave.

An hour or so later, my manager walks down and asks to talk to me. He mentioned that some girl had come up to the offices upstairs and complained about me, so what happened? I truthfully told him the whole story and he just laughed. "Fucking Frenchies. They're worse than the Mainlanders and Indians trying to haggle the shit out of our prices. Don't worry, you're not in trouble."

Wasn't quite sure how to respond to that. Fight racism with racism, I guess?

Thankfully I quit a few weeks later.

[Lomac]

lol my MIL is one of those...came to Canada in the early 80's as a 20 something year old

to this day still can't speak or understand English for shit. Raised four fucking kids that speak perfect English and was pretty much a stay at home mom, hell, even her husband can speak and understand pretty well. I could literally be insulting the shit out of her in her face and she'll just smile and nod.

always amazed me how she never even picked up a shred of English in her 30+ years in Canada

:fulloffuck:

but at least i can pretty much insult her openly :troll:

I think some of it might be an unwillingness to learn, while another part is probably the inability to. I have relatives all over Europe who had tried to learn another language after they moved to a different country, only to end up completely frustrated six months later when they can't recall more than a couple basic phrases. After that point, they just sort of shut down and can't be bothered to learn anymore.

My Oma and Opa moved to Canada from Germany after WW2. They didn't speak a lick of English. But they persevered and by the time they both passed away, you would have thought they were native English speakers from birth... apart from the obvious German accents, of course :lol

[68style]

If someone said that to my dad (who speaks English...but still), I would've decked him.


Haha yah sure tough guy, you'd risk an assault charge and civil suit because someone mouthed your dad off :fullofwin:

[Mikoyan]

Account notes can be interesting.

Prepaid cell phone user: "Can you help me? Can you add a couple dollars to my account to make phone calls, my Grandma died."

Me: "I'm so sorry to hear that." (Skimming account notes) "It must be rough losing all of your grandmas."

Scammer: "Huh what? My other grandma didn't die."

Me: "Really? Because you called us each of the previous two months, and told us you needed credits then, claiming Grandma passed away."

Scammer: FUCK YOU!!!!!! <Click>

[Spoon]

i blame the language things on canadian business (ie. banks etc) that go out of the way to cater to Chinese /Punjabi customers.. fuck u. for having bank machines / tellers speak all languages in the world.

Pretty sure HSBC would love to take those chinese customers off their hands if they don't want to play ball. :rolleyes:

if u can't assimilate , whatever it may be. burka /language.. go back to ur country.

Yeah because every expatriate in foreign countries learn the language. :ahwow:

[ae101]

i blame the language things on canadian business (ie. banks etc) that go out of the way to cater to Chinese /Punjabi customers.. fuck u. for having bank machines / tellers speak all languages in the world.

if u can't assimilate , whatever it may be. burka /language.. go back to ur country.

seriously bro its not a language problem, its ppl skills & manners period

that mainlander could have not yelled & then requested to talk to the mandarin guy on the side counters so they dont hold the line

i know hongers, twangers & mainlanders that dont speak english, but are very nice & mannered ppl

[Gumby]

Finally, one of the customers in the line up in front my area, a Philipino guy, became very upset and impatient with the mainlander.

He yelled at the mainlander "Hurry up Fob! You are wasting my time!" "You think that just because you drive a Mercedes, Beemer, that you can take up everyone else's time??" "Heck, we like to drive Ford and GM here!!"
A Filipino calling a mainlander a Fob? :lawl:

[GLOW]

that mainlander could have not yelled & then requested to talk to the mandarin guy on the side counters so they dont hold the line


that would be the polite thing to do...

but the squeaky wheel gets the grease...would he have gotten a refund when policy is not to without bitching and complaining? highly doubtful.

our society at times caters to people that bitch, complain and make a scene.

that being said there's times where security would just come and escort someone out. example is best buy landsdowne where some dude got mugged by security and thrown out on his ass...can't remember the reason for it. i think it was trying to get a refund some game system he broke.

[Ronin]

Haha yah sure tough guy, you'd risk an assault charge and civil suit because someone mouthed your dad off :fullofwin:

Solution:

https://www.youtube.com/watch?v=Cfp-d6Bl9TU

Do you even lawyer, bro?

[Mr.Money]

A Filipino calling a mainlander a Fob? :lawl:

good thing he didn't say chinamen :fullofwin:

[pastarocket]

This is story which is not related to "bad" or "strange" customers but to a former co-worker who was "bad" and downright stupid.

The dude was an assistant manager at a bank. He worked in the same head office as me. One day I see him pack all his personal belongings and leave the office while his face is beet red in colour. Why?

I found out from other co-workers who were gossiping about this fool.

This former assistant manager was using his own desk phone to make long distance calls to Hong Kong using the company's phone line. He was making these calls for over one month in order to talk to his parents and sibilings. :lawl:

Keep in mind that he was making these long distance phone calls before Skype or Facetime were available. :troll:

The dumbass got fired right away after his manager found out that he racked
up hundreds of dollars in long distance phone charges. :lawl:

[Reeyal]

I work in the IT field, so quite often, I receive calls about computing related problems. There are two things that completely drive me up the wall.

1. Ill mannered: A caller who is seeking help with his computer but starts screaming in my ear while calling the computer a piece of shit. Someone people just don't understand that when you're seeking support, it doesn't help to yell at the guy who is trying to help you. Oh, don't mind if I surf the web while I put you on hold.

2. Asking for opinion. When someone asks for my professional opinion on a subject, this person starts arguing with me because he doesn't like my opinion. WTF. Why ask for my opinion in the first place... It seems like you're already made-up your mind. Stop wasting my time.

[Reeyal]

not my workplace but....

a moron walked into a bestbuy and asked them to pay for his time he spent waiting for them to install WIN10..

:fullofwin: Good one. I remember this thread.

[Mr.HappySilp]

I work in the IT field, so quite often, I receive calls about computing related problems. There are two things that completely drive me up the wall.

1. Ill mannered: A caller who is seeking help with his computer but starts screaming in my ear while calling the computer a piece of shit. Someone people just don't understand that when you're seeking support, it doesn't help to yell at the guy who is trying to help you. Oh, don't mind if I surf the web while I put you on hold.

2. Asking for opinion. When someone asks for my professional opinion on a subject, this person starts arguing with me because he doesn't like my opinion. WTF. Why ask for my opinion in the first place... It seems like you're already made-up your mind. Stop wasting my time.

Couldn't agree with you more. I work in support too. Customer just don't get it. The more you yell and the more you scream the less likely we will help you and we will follow everything by the books even if we could help you when we don't have to.

I also stop giving opinion. Simple people either keeps asking or they argue with you. Pretty much I just said I am not sure or better check online. Save me the hassle.

Some of the bad customers I have to deal with:

1. Chinese people. They call in and the first thing you hear is "Chinese! Chinese! Chinese! Chinese!" So do you want someone who speaks chinese? Do you want to tell me you are a Chinese? What do you want? If you can't learn to speak simple English you shouldn't be here. Also don't just assume the person picking up the phone will be a Chinese and starts speaking Chinese right off the bat. That's rude. And no I can't book in you today if you just call. Our schedule are pretty much all book up in a week. And no paying me or the tech extra money out of your pockets will get you a faster time. This isn't China money can't buy everything.

2.People who say they are not tech savy and needs a service tech for everything. No what I ask you to do doesn't need you to be tech savy. Most of the stuff requires you just a few simple instructions IE power cycle the router. You have no idea the amount of people who said they have no idea what's a power cycle and that's right after I explain all that means is unplug the power from your router for 15seconds and plug it back in. I had people who ask how do I unplug the power cord their router? Not sure how to tell you in simpler terms..... And no I won't book a service tech to come to your suite to power cycle your router. Saying you are not tech savy and won't do any trouble shooting will earn you a service call a week later. You didn't want to do a thing that means you don't really care so you can wait. There are people with actual issue so they come first.

3. People who wants more promo. Basically if you call and ask for one I will give you one but don't try to push for more because our promo policy is standard. No one is going offer you more than what we can. And yes we can see your account history so don't try to lie and said I haven't had a promo for x months x years so I deverse more. No you don't coz you just got off a promo a month ago and I will say that in your face when you had your promos and how long and I will tell you how many times you have a promo with us. Don't lie about it.

4.Customer with sleepy ears. If I explain something to do it means it is important at least pay some attention to it. I know you don't want to talk to me on the phone so I will make it quick. If I explain something and ask question about it I know you didn't pay attention and I am going to explain everything from the beginning just so you are aware. It covers my ass in the long run.

5. Customers who screams and yells. Sorry the more you act like that the less we want to help you. In fact it makes up want to come up with every excuse not to help you and stick to the policy.

[Mr.HappySilp]

Was asking for key fob prices at the store in Parker place for my dad.

then a mainlander kid just comes in waving his mercedes keys around, and just yells to the guy who was serving me. didn't even give a single shit that there was someone there before him. was just standing there for a good 5 minutes while rich boy was getting his issues fixed :rukidding:

Proves money can't buy class.

I would push him aside and tell him line up like everyone else.

[mk1freak]

we had a couple young guys eat in the restaurant, i was doing admin so I was just sitting there at a table close by.
I was shooting the shit with them as they were from out of town and staying in the hostel.
Anyways found out the were here for a few days, they ordered a big lunch and I let them eat their food.
They finished and were acting shady, turned out as soon as the wait staff were in the back they said bye to me and walked out without paying.
I lol'd, not only were they staying in the hostel for another day but they didnt know I was part of the restaurant.
I decided to use this situation to teach the current wait staff on the importance of keeping an eye out on things (shit like this is common) and that i'd let the guys ride until tomorrow when i'll go collect.
Next day as I was coming back to work I see the guys smoking out back. I asked them how their sightseeing went and if they met any vancouver girls and we laughed and shot the shit.
Right when I was about to leave i said "
Oh btw, I'm in management in that restaurant you walked out of yesterday without paying,
I've already got your names and CC info from the staff upstairs and if you return to pay and apologize to the waitress I won't be calling police"
The look on their faces when I said that was priceless. Needless to say one of the guys came back to pay and apologize.
I love my work.

[CorneringArtist]

5. Customers who screams and yells. Sorry the more you act like that the less we want to help you. In fact it makes up want to come up with every excuse not to help you and stick to the policy.

This I understand, but when I had to call Telus FIVE TIMES to get a constantly cutting connection fixed, I was pretty damn angry. Otherwise, I try my best to be co-operative and reasonable since I work in customer service as well.

[320icar]

We had a car in the shop last week. Vehicle comes in and doesn't have a wheel lock. So we wait for the member to get it and come back. He went back to his mechanic which the vehicle was just at with like 10 wheel locks. One fit. But one wheel bolt (the locking one) was missing from the front left.

So we do the tire change, and then on the left front the wheel will not bolt back on. We try all 4 wheels and none of them fit. Upon further inspection, the hub on the left front has been hammered and pried against and is oval'd.

We call the member and within seconds he had his mechanic on the phone (must be friends) and the mech starts yelling at me over the phone "I've been doing this for 50 years, you guys fucked up etc. Apparently the member just had the suspension worked on, and the castle nut on the axle/hub was clearly brand new. So obviously the mechanic who worked on it fucked it up. Since we are a nice shop, we offer to pay for the tow truck to bring it to whatever shop the member wants, but that's where it ends as it has nothing to do with us. He leaves happy.

Next day he comes in screaming for over an hour because his (clearly his buddy) mechanic says we did it.... All we do is tire changes... Nothing to do with hammering and prying on a wheel hub. So we said fuck it, if you want money from us you can fight our insurance company lol

[Reeyal]

This I understand, but when I had to call Telus FIVE TIMES to get a constantly cutting connection fixed, I was pretty damn angry. Otherwise, I try my best to be co-operative and reasonable since I work in customer service as well.

I think most of us get upset because we know something should work but it's not clearly working, and we don't know why. I've gotten aggravated many times. What I've been doing, and it seems to be working, is to walk away for an hour or two and come back with a clear mind. This keeps me sane... every work day.

[6o4__boi]

I work in the IT field, so quite often, I receive calls about computing related problems. There are two things that completely drive me up the wall.

1. Ill mannered: A caller who is seeking help with his computer but starts screaming in my ear while calling the computer a piece of shit. Someone people just don't understand that when you're seeking support, it doesn't help to yell at the guy who is trying to help you. Oh, don't mind if I surf the web while I put you on hold.

2. Asking for opinion. When someone asks for my professional opinion on a subject, this person starts arguing with me because he doesn't like my opinion. WTF. Why ask for my opinion in the first place... It seems like you're already made-up your mind. Stop wasting my time.


Yup. I especially hate the ones that keep interrupting and acting like THEY'RE the experts (bitch, why the fuck did you call in the first place?) after every suggestion i say.

[Ronin]

"Alright, sounds like you have everything under control since you're an expert. Have a nice day, sir."

[Impreza]

This I understand, but when I had to call Telus FIVE TIMES to get a constantly cutting connection fixed, I was pretty damn angry. Otherwise, I try my best to be co-operative and reasonable since I work in customer service as well.

Same here, most of the time I'm ok over the phone but things just bug me when CS give me th run around. one time I had to call Rogers to fix some issues with my bill, took a few month to get the amount right, they keep giving me the answer your bill will be fix by next month and you will get a credit for this month. But there was one month I called in and they changed some stuff on my file and after I hung up I went online to look at my statement and to make sure my packages were still right. But I can't log in. I called again and they said I never signed up for online account and will not be able to look at my account until next month. I got pissed and asked to talk to the manager and it got no where as they stood on I never applied for an online account. It got nowhere. The next day my account work. I did not sign up again. I think they somehow deleted my account and gave me the runaround.

[Raid3n]

This I understand, but when I had to call Telus FIVE TIMES to get a constantly cutting connection fixed, I was pretty damn angry. Otherwise, I try my best to be co-operative and reasonable since I work in customer service as well.

i meant to ask you about that, did my suggestion work?

[ae101]

i duno about u guys but most of the CS on phone are all lazy mother fuckers

i remember i signed up for telus $30 home bundle (i dont remember if it was $30) right before the vancouver winter olympics

the store says my area is available for installment, but when i phone telus they told me my area is not available for installment

i called back & forth while i going to the telus store back & forth, it drove me nuts..........it was to the point where i was gonna tell them that i would call olsen on your side (now called steel on your side)

i had one month of no tv & internet service cuz both parties left me hanging, also telus ppl said they i have to pay them if i switch to another provider when i didnt even have my service installed yet

i went back to shaw for a while in till they phone me up & have me a free xbox 360 & hp laptop without paying extra (as i was going to cancel my phone service with them & go bundle in all with shaw)

[Raid3n]

lol those "gifts" aren't free. the cost for them is built into year 2 and 3 of your 3 year contract.

[Dragon-88]

Plus who the hell wants an HP laptop..

[The_AK]

Not really a bad customer experience but an ongoing event at work. I work at a fairly large retail chain's head office and more often than not I'd be in the bathroom sitting on the throne only to get interrupted by the cleaning lady midway with a broken English "Hello?", her way of signaling for me to gtfo since she would be entering soon to perform her clean up. Well just now I got the usual "Hello?" only for me to respond with the usual "Hello" back except this time she proceeded to enter and commence cleanup. So here I am now sitting on the shitter writing this waiting for her to finish up...

[Impreza]

Today I was having lunch with my wife and kids at Churches Chicken on Slocan and Kingsway and was sitting facing the side enterence. (Not the cashier one). I see this Asian woman look in the window as she was looking for someone. After a bit of peeping in she open the door grabbed the newspaper I top of the garbage can and booked it out to a gray QX not sure which model, but it looks fairly loaded. I think I saw camera on the front grill. Talk about cheap. Have loads of money but won't spend a few dollars on a newspaper.

[underscore]

i duno about u guys but most of the CS on phone are all lazy mother fuckers

There's regular lazy, and then there's the fuckers at Dell I've been dealing with for the last few months. A few times I've actually had someone pick up the phone after I go through their menus, and then just hang up on me without a word (but I can hear the background noise in the call centre).

[underscore]

The best story I can remember at the moment was from when I worked at a patriotic store that rhymes with Cambodian Fire. I worked auto parts, which was pretty neat being a car guy and all, but sometimes we got the absolute stupidest possible people coming in. One day this girl that looked to be in her early twenties comes in with her friends, asking for something like brake pads or a bulb for her car.

Me: "Not a problem, what kind of car?"
Her: "A Saab."
Me: *types it in* "Ok, what model?"
Her: "I don't know."
Me: "Alright well there's two options here, a 900 and a 9000, do either of those ring a bell?"
Her: "Err no, not really."

A bit odd, but not the first time I'd heard that, so I tell her to go get her insurance papers from her car, since I figure if she doesn't know the model she won't know the year either, and that's the easiest way to get both.

Her: "Oh, I don't have them with me."
Me: "Okay well that's the easiest way to get the info we need. Could you maybe go and get them? We're open for a few more hours."
Her: "Well no, they're at home."

Now until this point, I assumed she was a local, and just a bit daft. However the look on her friends face made me realize I wasn't correctly assessing the level of her stupidity.

Friend: "Wait, they're at home?"
Her: "Yes."
Friend: "At your moms house?"
Her: "Yes?"
Friend: "...in Ontario?"
Her: "Uh, yes?"

Apparently for whatever reason she had driven herself and her friends in their Saab (which ended up being a 900, as we learned after a quick phone call to her mom that ended while I was waving frantically trying to stop her from hanging up as I still needed the year, which ended up being 1992 after phone call number 2, if my memory serves correct) all the way to BC with no insurance or registration papers of any kind. Eventually I got them whatever part they had come in for and sent them on their way, I still wonder sometimes if they finished their trip without any incident or if they ended up spending a bunch of time trying to explain to a police officer what they were doing in BC with a car on Ontario plates with zero paperwork.

[yray]

Got a call to do a price check. Customer thought the item A was 1.49 but the checkout price was 1.99. She kept arguing she saw it was 1.49.

Went to do a visual check and it clearly said only item A was 1.49. Item B is 1.99.

Cashier tells her the truth, she starts throwing a temper tantrum :lawl:, I lol'd and went back to do a 5k sale.

[Jmac]

We didn't even bother checking if the difference was less than a dollar unless they were buying multiples. $0.50 isn't worth anyone's time or the customer's potential dissatisfaction.

Cashier would just take a note, get someone to check it later.

[JHatta]

Got a call to do a price check. Customer thought the item A was 1.49 but the checkout price was 1.99. She kept arguing she saw it was 1.49.

Went to do a visual check and it clearly said only item A was 1.49. Item B is 1.99.

Cashier tells her the truth, she starts throwing a temper tantrum :lawl:, I lol'd and went back to do a 5k sale.


You left a $5,000 sale to do a meaningless price check?

[vixroar]

Got a call to do a price check. Customer thought the item A was 1.49 but the checkout price was 1.99. She kept arguing she saw it was 1.49.

Went to do a visual check and it clearly said only item A was 1.49. Item B is 1.99.

Cashier tells her the truth, she starts throwing a temper tantrum :lawl:, I lol'd and went back to do a 5k sale.

Wait, so the customer was right?

[yray]

You left a $5,000 sale to do a meaningless price check?

Customer has to come a few times before the deal is set. They were here before so I let them loose and do other crap like answer the phone.

Wait, so the customer was right?
Nope, the cashier told them price in the computer is right and it is displayed as such. Cashier manager came up to check and he gave a :fulloffuck: and I was like :troll: :fuckthatshit:.

[Impreza]

We didn't even bother checking if the difference was less than a dollar unless they were buying multiples. $0.50 isn't worth anyone's time or the customer's potential dissatisfaction.

Cashier would just take a note, get someone to check it later.

But sometime it is hard to do that if you have no power to override the price. I sometime work with customers at my work and if it is that small I would just change it right away, but I deal with return customers in my business.

[vixroar]

Not sure how well known this is, but at most chain stores here, if you notice the wrong price come up at the register, just let them ring it through, and then go to customer service. They'll give you the item for free, up to $10. Sometimes they'll try to just refund you the difference so you'll have to remind them - it's called the Scanner Price Accuracy Code.

There's a list of participating retailers here: Scanner Price Accuracy Code | Retail Council of Canada (http://www.retailcouncil.org/scanner-accuracy)

[spoon.ek9]

This thread is still going so I'll share one of my work-related-poop stories. Yes, for those wondering, there's more than one.

Value Village.

On a weekend shift, a customer had stopped by to tell me that the toilet in the public washroom was backed up and needed attention. At the time, one of my cashiers was next to me when this was said so of course I tell her she's going to be the one to clean it. Immediately, she vehemently declined to do so citing the fact that if she's the one in there she'll end up barfing on top of whatever's already there.

FML.

So I walk over to the back corner where the washroom is. IMO, having a public washroom at a VV is perhaps the most terrible idea ever. You get all sorts of freaking weirdos both rich and poor. Anyways, as I approach the washroom, there's already toilet water spilling out onto the sales floor. FUCK. I suck it up and go inside. It's clogged alright, but wait, there's more.

It's bad enough that someone had clogged up the damn toilet but guess what? PEOPLE KEPT GOING. I cannot describe the god awful stench that reeked inside of that room but what I can tell you is this: I couldn't eat carrots for the next three months, let alone even LOOK at one.

After this day, any time I was told there was an issue with the toilet I simply hand wrote a "Out of Order" sign and taped it to the door. Fuck it. No more. They can get someone to clean this shit up (literally) on Monday.

And thus ends poop story #1

[Mikoyan]

^
I worked at a medium sized independent grocery store at the time.

One weekend, I first noticed a trail of brown sludge leading down an aisle when I came out of the backroom. Seconds later, my nose filled me in what that brown sludge was: Poop.

It started somewhere in Produce, and trailed through the main cross aisle, then down one aisle and out the main doors. Best we could figure is, a senior had gotten incontinent, didn't notice for a while, then left the store once they figured out what was going on. We were pretty close to a retirement home.

People had no idea. They were walking through it, pushing carts through it and tracking shit everywhere. We grabbed all the stock clerks and produce guys to try to block off all the affected aisles while we mopped it up quick.

After we got the all the major stuff, we had to mop up the entire store. That was usually the night guy's job.

[underscore]

I remembered another gem from my time at Cambodian Fire, it doesn't involve any customers but it's too priceless not to share.

I'm not sure about other stores, but in ours the back storage area had two levels, a lower level with the stuff we went through a lot of, and an upper level with the stuff we didn't need to get to as much. One day one of the guys in another department needed something from up there, but as he headed up one of the sets of stairs he was greeted by the sight of one of the other workers from behind, with his pants around his ankles as he performed an act upon himself with sunscreen while looking at a Debbie Travis magazine.

Of course word of this spread around the rest of the store quite quickly, but oddly enough the guy kept working there for some time afterwards. He never spoke to anyone of course, but he did stay for quite some time.

[ae101]

really dont know where to post this

i just went to McDonald's and i over heard a man complain to the manager, at 1st i thought it was food or service related.............but turns out dude was.displeased that they fire his kid off the job

WTF lol

[Mr.Money]

gotta be a dumb fuck to get fired from there.

[ae101]

^
this was in china BTW, which still

[Qmx323]

^
this was in china BTW, which still

只有傻B才會被McDonalds開除

[Lowered_Klass]

I remembered another gem from my time at Cambodian Fire, it doesn't involve any customers but it's too priceless not to share.

I'm not sure about other stores, but in ours the back storage area had two levels, a lower level with the stuff we went through a lot of, and an upper level with the stuff we didn't need to get to as much. One day one of the guys in another department needed something from up there, but as he headed up one of the sets of stairs he was greeted by the sight of one of the other workers from behind, with his pants around his ankles as he performed an act upon himself with sunscreen while looking at a Debbie Travis magazine.

Of course word of this spread around the rest of the store quite quickly, but oddly enough the guy kept working there for some time afterwards. He never spoke to anyone of course, but he did stay for quite some time.

http://img1.bdbphotos.com/images/orig/2/c/2ceimhcy6xqddqy.jpg?djet1p5k


:notbad: Good way to kill some time at work lol #wouldbang

[ae101]

went to buy soy sauce & i just remember this story from way back

i was working in a large supermarket & mainlander lady ask me to read the chinese small prints on the soy sauce, i told i cant cuz i dont know how to read chinese

then she tells me how i should be a ashamed of myself for not knowing how to read chinese & how i failed as a chinese

so i just blurred out some random chinese poet that sort of seem right at the time & i just walked away

[chipmunk604]

Here is a poop story from when i worked at an electronics retail store years ago:

I was working at the returns desk one night and our team sees a customer walking towards the desk carrying an iMac. We were anticipating that the customer is looking for a return/exchange and so the computer supervisor was called in to try to save the sale. After an inspection of the iMac, it was cleared for returned. However, our manager noticed a brown smear on the box of the iMac. The manager took a closer look and smelled the area with a disgusted look on his face. The manager asked the customer what it was because the box wasn't in the condition to resell as an open box. The customer replied that the dog shat on the box. Well, they did a shitty job of cleaning that up.(no pun intended)

spoiler: is the pic of the iMac box (sorry for the bad quality pic, mobile cameras weren't that great yet)

http://i878.photobucket.com/albums/ab350/chipmunk604/shitty-imac.jpg
:rukidding::heckno:

[Mr.HappySilp]

i duno about u guys but most of the CS on phone are all lazy mother fuckers

i remember i signed up for telus $30 home bundle (i dont remember if it was $30) right before the vancouver winter olympics

the store says my area is available for installment, but when i phone telus they told me my area is not available for installment

i called back & forth while i going to the telus store back & forth, it drove me nuts..........it was to the point where i was gonna tell them that i would call olsen on your side (now called steel on your side)

i had one month of no tv & internet service cuz both parties left me hanging, also telus ppl said they i have to pay them if i switch to another provider when i didnt even have my service installed yet

i went back to shaw for a while in till they phone me up & have me a free xbox 360 & hp laptop without paying extra (as i was going to cancel my phone service with them & go bundle in all with shaw)

Really depends on the company and their policy. Most bigger companies like Telus, Shaw, Rogers their CSR and tech support have a limit as how long each call should last, a n average time they spend on calls, how much sales they make etc etc.... If they don't make that quota then they either get words from supervisor or get fired. The best way to get ppl off the phone is to go as fast as possible and not really caring your issue.

My company doesn't really measure your call time so you can spend as long as you need to help with customers (but that's not to say spend like hours and hours one one guy). Maybe is just me but sometimes I get tired from taking call after call I just spend extra time with ppl I found really nice and easy going or old ppl coz you know it takes them 5mins just to figure out how to turn their computer on. I use that time to relax and nap lol.

Edit. I just came back form my trip to Beijing and to be honest I found the sales and the waiters better manner than some of the waiters here. At least they actually explain the menu and actually smile, plus you don't even tip them.

[ae101]

^
lol that must be a pretty pricey meal la

[BeeBeeAhn]

Ok, time for some more pharmacy stories.

I love flu season in the pharmacy. I just love it. Had an old lady come up to me today very politely asking me if I can help her with her bad cough. Well sure, that's my job right? She explains to me that she's been dealing with a very sore throat for the last few days and she has phlegm. I was just about to show her our selection of different cough syrups when she reaches into her pocket, pulls out a wad of tissues, unfolds them and shows me her phlegm. It was green and yellow. Now I'm a little sick too, and upon seeing that disgusting mucus covered tissue, I dryheaved. Like i almost puked on the old lady. Please, for the love of god, don't show pharmacy staff your god damn phlegm. That's just disgusting and will probably get someone else sick.

Ok so here's gross story number 2. We give out sharps disposal containers to our diabetic patients for free. We take them back when they're filled, and give you a new one. I had given this young Chinese lady a sharps container a short while ago, and was quite surprised she came back so quickly for a new one. She places it on my counter and I smelled something weird. She put her used tampons in them. Apparently, she thinks it's ok to dispose of tampons in a sharps container because there's blood, and she thought it would be safer to dispose of them that way.

Oh, and I have learned to be very scared of pregnant women. Had a pregnant woman cry hysterically because she had a copay on her glucose test strips. Why? doctor ordered her to test more because she's pregnant, and so we had to fill more boxes of them. Her 3rd party insurance has a limit on how many strips they will cover per month. Her co-pay? <10 bucks. She cried for a good 10 minutes while I silently panicked. I have no idea how to deal with overly emotional people, but i figured patting her gently on the head wouldn't help. I seriously felt bad for her though. Pregnancy hormones are some serious shit.

Was filling a RX for a couple of mainlander ladies and while I was processing them, they decided to have a discussion about me in Mandarin. I don't look super Chinese, but my Mandarin is pretty damn fluent. I suppose they assumed I'm CBC or something, so they started making comments about me. I listened while typing furiously, and then looked up and said to them in Mandarin, "the current wait time is 1 hour. See you later." They look mortified. Oh, and they were talking about my appearance. They were wondering how I managed to land this job since I don't look like a "good girl". Rolled my eyes so hard I almost saw my brain. Reminds me of the time an old lady told me my eyeliner makes me look like I worship Satan. Well pardon me, but my eyeliner is on point like Jafar's.

[ae101]

^
i do need some meds, care to share what u look like and where u work :troll:

[mk1freak]

just go around showing pretend phlegm until you find the one who dry heaves :troll:

[skiiipi]

So I've worked about 13 years in retail....a big chunk of that in the gvrd so I've got my share of bad asian customer stories. But the last 4 years I've been working in some "whiter" communities and have dealt with some rather "difficult" none asian customers as well.

Recently I had a customer come back wanting to return a jacket that he had worn for at least a year without a receipt because he claimed it wasn't warm enough. After some lengthy discussion I told the customer that I wasn't able to take back a well worn jacket that has no defects, however I'd be willing to give him a new jacket at cost (about 60% off retail). He wasn't happy with this and asked to speak to a manager, after explaining to hin that I was a manager he got mad and said "I mean a real manager, someone that's actually Canadian"....given that I am asian...I assumed he wanted to talk to a white manager, the only other manager in the store at the time was black so I guess that wasn't going to be much help. So I went to my office briefed one of my white staff on the situation, and when he went out to talk to the customer, the customer responded quite well and ended up taking the offer on getting another jacket at cost.

During back to school, I was called out to the floor to field a customer complaint. So I went out to the floor and after the customer saw me, she immediately looked more angry and said "great the manager is a temporary foreign worker too!?!" Then she proceeded to ask to speak with my boss and my head office about employing temporary foreign workers. I explained to her that we don't employe tfws and that all of our staff are either Canadian, PRs or have proper work visas. She then points at a black girl and says "you telling me that n**** is canadian!?! Or that Japanese *points to a Filipino coworker* girl there!? These people are taking jobs away from my kids who are real Canadians. I asked her to refrain from using racial slurs and asked if there was anything I can help with her shopping needs today. To which she responded "nope, I'm going to shop somewhere that supports real canadians".

Had another issue with a parent....this one wasn't so much racist but just bad parenting. I terminated a kid for missing his shift repetitively. .his dad came in and yelled at me for firing his kid. I explained to him that his son was terminated for attendance issues after being given numerous warnings. He proceeded to tell that "your problem is you treat these kids as adults...they are kids...and this is not even a real job. ..it's retail for fuck sakes" ...


I got a lot more but will just leaves these here for now

[ae101]

:lawl:

heres an interesting one that just happend today:

dude walks in my office says hes looking for me and then tells me im not the person he met at the show

bare in mind its still very hot in Guangzhou China and i was in t shirt and shorts

he said the guy he met was Canadian chinese and looked very formal, well educated

i told him i was but he didn't believe me and he just walked away

turns out my dad has handed out my name card without telling me, which was hella odd lol

[melloman]

So I've worked about 13 years in retail....a big chunk of that in the gvrd so I've got my share of bad asian customer stories. But the last 4 years I've been working in some "whiter" communities and have dealt with some rather "difficult" none asian customers as well.

Recently I had a customer come back wanting to return a jacket that he had worn for at least a year without a receipt because he claimed it wasn't warm enough. After some lengthy discussion I told the customer that I wasn't able to take back a well worn jacket that has no defects, however I'd be willing to give him a new jacket at cost (about 60% off retail). He wasn't happy with this and asked to speak to a manager, after explaining to hin that I was a manager he got mad and said "I mean a real manager, someone that's actually Canadian"....given that I am asian...I assumed he wanted to talk to a white manager, the only other manager in the store at the time was black so I guess that wasn't going to be much help. So I went to my office briefed one of my white staff on the situation, and when he went out to talk to the customer, the customer responded quite well and ended up taking the offer on getting another jacket at cost.

During back to school, I was called out to the floor to field a customer complaint. So I went out to the floor and after the customer saw me, she immediately looked more angry and said "great the manager is a temporary foreign worker too!?!" Then she proceeded to ask to speak with my boss and my head office about employing temporary foreign workers. I explained to her that we don't employe tfws and that all of our staff are either Canadian, PRs or have proper work visas. She then points at a black girl and says "you telling me that n**** is canadian!?! Or that Japanese *points to a Filipino coworker* girl there!? These people are taking jobs away from my kids who are real Canadians. I asked her to refrain from using racial slurs and asked if there was anything I can help with her shopping needs today. To which she responded "nope, I'm going to shop somewhere that supports real canadians".

Had another issue with a parent....this one wasn't so much racist but just bad parenting. I terminated a kid for missing his shift repetitively. .his dad came in and yelled at me for firing his kid. I explained to him that his son was terminated for attendance issues after being given numerous warnings. He proceeded to tell that "your problem is you treat these kids as adults...they are kids...and this is not even a real job. ..it's retail for fuck sakes" ...


I got a lot more but will just leaves these here for now

Given your location, this does not surprise me at all.. :facepalm: There are alot of angry racist white people in the "rich areas" of Vancouver.

[GLOW]

Given your location, this does not surprise me at all.. :facepalm: There are alot of angry racist white people in the "rich areas" of Vancouver.

b/c they're being overrun by equally angry racist rich mainlanders?
Kappa :troll: PJSalt

[originalhypa]

Rolled my eyes so hard I almost saw my brain.

:lol

I know it's only 9:49am, but this is the line of the day.

+1, will lol again.

[Mr.HappySilp]

Was in Beijing for a about a week. I stay in this area where there are lots of foreigners. One day I decided to grab a coffee from Starbucks and the women in front of me keep telling the cashier she wants a cappuccino not a coffee in English. The cashier keep telling the girl she doesn't speaks English in Chinese. While I am having a laugh in the back. Anyways I wanted to help but I have no idea what cappuccino is in Chinese.

[EvoFire]

BeeBeeAhn you deserve a thanks just for "Rolled my eyes so hard I almost saw my brain"

Anyways, Superstore.

Ages ago when I was a price checker(guys in skates), I was skating through the bins in the beauty department when a toddler waddles out in front of me and I had to jump and fall to the side to avoid him. I wasn't skating fast because there was a lot of people and it just wasn't that busy for me. The mom proceeded to scream at me on the spot for almost killing her kid. A few mins later I got called to the customer service where she was complaining to my supervisor and screamed at me some more.

The toddler was shorter than the merchandise bins and there was no way to see him running around. I really really wanted to tell her off, maybe she should be a responsible parent and look after her kids.

[Ronin]

If only retail employees could tell people what they were actually thinking.

"The customer is always right." only breeds ignorant morons that believe everyone is there to serve them. Whoever came up with this phrase should be drawn and quartered.

[Mr.HappySilp]

If only retail employees could tell people what they were actually thinking.

"The customer is always right." only breeds ignorant morons that believe everyone is there to serve them. Whoever came up with this phrase should be drawn and quartered.

Same with the service sector expecting tips. Tips should only be given when they earn it. I hate it when I get crappy service and still have to pay for tips.

[Ronin]

What do you mean you have to? Other than autogratuity for large parties, you don't HAVE to tip. You're expected to but you don't have to.

[melloman]

Yeah man, if I get crappy service, the tip doesn't exist.
I get even angrier when you don't leave a tip and the person runs after you asking for a tip. "Bitch you don't deserve a tip for fucking around."

People need reality checks for that kind of shit.

[MarkyMark]

Unfortunately society has pretty much deemed it mandatory even if the service blows. People used to do a good job because a tip was earned for it, now people have it so engrained in their mind that they have to tip that the servers don't even try anymore, they just get pissed off when their "expected" tip isn't there the odd time.

[Ronin]

"Society"? Who's going to give you shit and why would you care? The server? Well they shouldn't have been such dicks then.

[SoNaRWaVe]

Unfortunately that the customer is always right mentality is what keeps customers coming no matter where you work. Customer loyalty is the hardest thing to earn.

[Soundy]

Unfortunately society has pretty much deemed it mandatory even if the service blows. People used to do a good job because a tip was earned for it, now people have it so engrained in their mind that they have to tip that the servers don't even try anymore, they just get pissed off when their "expected" tip isn't there the odd time.

Entitlement culture. :alonehappy:

[Galactic_Phantom]

Has anybody ever been on the other side of the 'the customer is always right' paradigm?

Long story short I was completely disrespected by a customer service employee and when I brought it to the attention of the owner he brushed off what I had to say and kept apologizing and saying the customer is always right without even completely hearing my story. I was expecting harsher punishment than just changing my server. I guess some owners don't give a shit if their employees foster this kind of behavior

[melloman]

There are lots of times the "customer is always right" mentality makes the customer a fucking douche. It's the main reason I refuse to work in the service/retail industry.

The entitlement of some people just boggles my mind. You aren't right, you are a fucking moron. :thumbs:

[N8]

If service sucks I still give a (smaller) tip if the food was good. The guys in the back deserve something too.

[Jmac]

Most hostile people that I dealt with in retail weren't douches, but were frustrated with something. Sometimes you just have to be the bigger person, take a little abuse, and try to find out what's bothering them so you can address it. I'd say 90% of the time, it was a series of little things that eventually resulted in a customer losing it and an easy fix, usually resulting in a smile, an apology, and a thank you at the end.

It's not fair to take your problems out on people serving you, but we all have our problems and sometimes the frustration level gets the better of you.

Of course, there are people that are completely unreasonable, unsatisfiable assholes and those people can get the fuck out and not come back.

Fortunately, I don't have to deal with the public anymore aside from helping the odd person find where they're going inside the hospital.

[!SG]

automotive industry...

CSI survey holds the sales associate by the balls and the service writer/advisor's balls in a vice...

[Impreza]

BeeBeeAhn you deserve a thanks just for "Rolled my eyes so hard I almost saw my brain"

Anyways, Superstore.

Ages ago when I was a price checker(guys in skates), I was skating through the bins in the beauty department when a toddler waddles out in front of me and I had to jump and fall to the side to avoid him. I wasn't skating fast because there was a lot of people and it just wasn't that busy for me. The mom proceeded to scream at me on the spot for almost killing her kid. A few mins later I got called to the customer service where she was complaining to my supervisor and screamed at me some more.

The toddler was shorter than the merchandise bins and there was no way to see him running around. I really really wanted to tell her off, maybe she should be a responsible parent and look after her kids.

I got a stupid parent story.
Last week, I took my daughter for her skating lesson and after the lesson the teachers gave them all a treat for halloween. I was cleaning her skates while my wife was talking my daughter out of the rink, she was talking behind her. My daughter was eating her chocolate and a kid goes up to her and grab her chocolate and ate it. My wife was pissed and ask the kid where is his parent, he just ignored her. When my older daughter found out what happened, she told my wife that the kid talked to a lady while I was wiping the skates. She confronted the lady/mother and all she said was he is "Special Need" and just brushed off my wife. After I found out what all happened I told her that every time I text her about a kid causing problem at the rink it was that kid. This kid runs up and down the stairs pushing people, he would push kids into the ice while whey wait to go on the ice, he would make a lot of banging of the doors. Of the 5 or 6 classes my daughter had skating he always caused problem and the mother was no where to be found, because she would not say anything to him. I think kid is only "special needs" because the parent chose not to do anything about it.

[Impreza]

Yeah man, if I get crappy service, the tip doesn't exist.
I get even angrier when you don't leave a tip and the person runs after you asking for a tip. "Bitch you don't deserve a tip for fucking around."

People need reality checks for that kind of shit.

There are a few places in Richmond that when you leave and they give you the change, they will stand there and watch you tip. If it is not what they expect, they will tell you.

[see.lai]

automotive industry...

CSI survey holds the sales associate by the balls and the service writer/advisor's balls in a vice...

"anything less than a 10 is a fail."

" hey, you might get a survey .............. blah blah ...... would really apprieciate it if you give me a 10."

[yray]

Never seen a survey for mercedes benz :troll:

[GLOW]

Never seen a survey for mercedes benz :troll:

they must have filled it out for you already...thanks for the 10 :troll:

[melloman]

There are a few places in Richmond that when you leave and they give you the change, they will stand there and watch you tip. If it is not what they expect, they will tell you.

It's not only Richmond, I've had the same experience in asian restaurants all over (Burnaby, Vancouver, Richmond, etc)

See now I understand at some restaurants kitchen staff get a cut of the tips, but it's not at all restaurants. I am generally a nice tipper, yet I base the majority of my tip on service.

Sorry but I'm not tipping the kitchen staff in my opinion, I came for good service and food. If the food isn't great, then I'm not coming back to begin with.

[mb_]

"anything less than a 10 is a fail."

" hey, you might get a survey .............. blah blah ...... would really apprieciate it if you give me a 10."

We must work for the same manufacturer lol. I've gotten a few "bad" survey and the customer had no problem at all with the service.

[underscore]

Tipping is so bastardized now it's insane. Tips are supposed to be for when somebody goes above and beyond their job description, but they've become so overdone that now people expect it for doing the bare minimum of their job description.

[Soundy]

Tipping is so bastardized now it's insane. Tips are supposed to be for when somebody goes above and beyond their job description, but they've become so overdone that now people expect it for doing the bare minimum of their job description.

And now it's "I rely on tips to make ends meet!"

Well then ya better up yer fuckin' game.

[skiiipi]

Lol it was so nice in japan....even in michelin star resturants and 5 star hotels. There was no tipping culture.

On my journey back...I spent like $30 in tips at the westin San Francisco. ....to a point I asked the porter for help with my luggage on the morning of my check out, I apologized for not having smaller bills to tip him ...he replied with "oh I have change"...so end up tipping $5...granted I did need his help with my luggage but in japan this service would've been free and no tips expected.

[Mr.HappySilp]

Lol it was so nice in japan....even in michelin star resturants and 5 star hotels. There was no tipping culture.

On my journey back...I spent like $30 in tips at the westin San Francisco. ....to a point I asked the porter for help with my luggage on the morning of my check out, I apologized for not having smaller bills to tip him ...he replied with "oh I have change"...so end up tipping $5...granted I did need his help with my luggage but in japan this service would've been free and no tips expected.

Same in China lol. Ppl never tip.... one time I order room service for food and give this guy like $50RMB to bring my food up he was like "we don't really need tips but thanks." I like more that way since they aren't expecting anything but still give you good service.

[mickz]

There are lots of times the "customer is always right" mentality makes the customer a fucking douche. It's the main reason I refuse to work in the service/retail industry.

The entitlement of some people just boggles my mind. You aren't right, you are a fucking moron. :thumbs:

Sometimes great customer service is being able to tell the customer to indirectly fuck off but with a smile. These people act like d-bags because they've never worked in service/retail themselves or they're conditioned to do so. If they got what they wanted in the past by acting up, they're more likely to do it again.

[!SG]

"anything less than a 10 is a fail."

" hey, you might get a survey .............. blah blah ...... would really apprieciate it if you give me a 10."

you cant even ask that. new surveys have a question on them now asking if you have been coached into how to fill the survey.

you lose major points for not calling the customer back with a follow up, even if the customer states they will call you once they know how their schedule is. so if you do call them, they are pissed that you are pestering them, but if you don't call them, you fail on the CSI.

[skiiipi]

So this morning my store did a gift card give away where the first 80 customers in line received a gift card between $25 to $1000. (40×$25, 28x $50, 11x$100, 1x $1000)

So by the time I got to work at 6:00am there was already about 50 people in line. At 8 am we had well over $100 customers. So we started to hand out nunber cards to each customer to exchange the gc as they walks through the door. After we got to the 80th we explained to the rest of the customer in line that the next 100 customers will get a $15 gc as a consolation prize (not advertised).
Once we counted 180 customers in line we opened the doors at around 8:45am.

At 9:30am I get called to the cash desk, and the following conversation happened.
Cx: I got here at 8:55 and I didn't get a gift card
Me: sir unfortunately the cards were for the first 80 customers in line, and that number was reached actually by 8am.
Cx: that's bull shit your flyer says you open at 9
Me: I understand that sir but it also says the gc is for the first 80 customers in line when we open.
Cx: but you opened early I was here at 8:55 and you were already open that's false advertising.
Me: sir...at 8:45 when we opened we already had well over 80 customers in line so even if we had opened at 9 and you came at 8:55 you still wouldn't be here in time for a gift card.
Cx: that's fucking bullshit, it's false advertising your flyer said 9am.
Me: sir I understand your disappointment and suggest maybe in the future that you maybe come earlier for these events, however we appreciate your business and I'd be willing to offer you a $25 discount off your purchase today in lieu of that gc you were hoping to receive.
Cx: no, I want my purchase to be free, I could've gotten the $1000 card.
Me: sir...I need you to understand that even if I had not opened my doors at 8:45 you still would not have been eligible let for any card bt as a courtesy I am offering you a $25 discount off your purchase which is already on sale by a min of 25% off.
Cx: no you guys still opened early which is false advertisement. I need to be properly compensated.
Me: sir, $25 discount is the best I am willing to do under the circumstances.
Cx: who's your boss?
Me: *hands the customer a customer comment card* you may dial this number on Monday between 8 to 4 and speak directly with my head office.
Cx: I want to speak with your boss now.
Me: unfortunately my boss does not work weekends and she is not based out of this city, you are more than welcome to contact her or my head office on Monday *writes down my bosses number for customer*
Cx: this is fuckin bullshit, you guys just lost a valuable customer, I'm never shopping here again.
Me: I'm sorry you feel that way, I hope you have a nice day.
*cx leaves without buying anything*

[!Aznboi128]

^ some people can't be pleased.

[skiiipi]

Yea it's stupid cause every time something escalates beyond me I get in shit for it.
I mean I have the authority to give him his jacket for free if that's what it takes to keep him happy but in principle it's not fair to all the customers that are understanding and are not asshole.
I think the offer I gave him is more than fair and I decided to stand my ground.

[!Aznboi128]

^ i wouldn't bend over backwards for some people its not worth it. and it de values the product

[Mr.HappySilp]

Yea it's stupid cause every time something escalates beyond me I get in shit for it.
I mean I have the authority to give him his jacket for free if that's what it takes to keep him happy but in principle it's not fair to all the customers that are understanding and are not asshole.
I think the offer I gave him is more than fair and I decided to stand my ground.

We did that for a couple of customers. Managers decided to bend over and kept them as a customer. Only leads to be more assholes so in the end we send them letters that we no longer wants them as our customers. Send the letters in and disconnected their services. From then on managements learn not to bend backwards for these assholes. They are just not worth the time and effort.

[underscore]

Props for standing your ground, so many people don't seem to realize that the kind of customers you have to bend over backwards to keep aren't the customers you want anyways, most of the time they never enter that store again.

[B!tch]

Walked into a chocolate shop last night and a couple at the counter were having fit. Apparently two days before she had called to ask if they had a certain flavour in stock and was told yes.

Two days later when she showed up they didn't have as many chocolates as she wanted she was pissed. She rented a car.....rented car to buy chocolates at a store you can get to by skytrain. The staff were helpful enough to call another store close by but she said she couldn't get there. Huge hissy fit that someone lied to her. How could they lie to her. What kind of store....blah blah blah.

Threw chocolates on the way out.

The other customer in the store and I had a very good laugh and were given free chocolates. :)

[Mr.HappySilp]

Walked into a chocolate shop last night and a couple at the counter were having fit. Apparently two days before she had called to ask if they had a certain flavour in stock and was told yes.

Two days later when she showed up they didn't have as many chocolates as she wanted she was pissed. She rented a car.....rented car to buy chocolates at a store you can get to by skytrain. The staff were helpful enough to call another store close by but she said she couldn't get there. Huge hissy fit that someone lied to her. How could they lie to her. What kind of store....blah blah blah.

Threw chocolates on the way out.

The other customer in the store and I had a very good laugh and were given free chocolates. :)

WTF! She called 2 days ago. And they didn't lie because 2 days ago they did have the flavor she wanted. What does she expect she went 2 days after she made the call.

[CRS]

WTF! She called 2 days ago. And they didn't lie because 2 days ago they did have the flavor she wanted. What does she expect she went 2 days after she made the call.

Obviously she expects the world to stand still until she arrives.

Just think about how dumb the average person is and realize that half the world is dumber than that.

[kross9]

fuck, I remember so many times I was ready and have to tell off customers at work..

[Not really racist!]

The rage that returns when I think about shitty customers back during the day when I was working at McDonalds. Good thing no matter how mad I was, I wasn't a piece of shit that fucked with your food.

[underscore]

fuck, I remember so many times I was ready and have to tell off customers at work..

The best is when another customer tells them off for you. Back in the glory days of Cambodian Fire again I had some walnut come in who wanted a hitch for the front of his truck. The problem was we only had listings for rear hitches since hardly anyone wants front ones, and since hitches were special order items you had to pay before we would order it. I tried to explain this all to him and tell him to talk to the specialty truck accessory place in town but the guy was convinced that all hitches are the same and that I could somehow order him one. Finally the customer behind him got tired of this guy going in circles and told him to stop being so stupid and fuck off. To date it's still one of the greatest things I've seen happen in a store.

[jeedee]

WTF! She called 2 days ago. And they didn't lie because 2 days ago they did have the flavor she wanted. What does she expect she went 2 days after she made the call.

#WomanLogic :fulloffuck:

[Mr.HappySilp]

#WomanLogic :fulloffuck:

Funny thing is, this happens to be me a lot too. People call in a week or a few days before to ask for appoitments times so I told them when is the earliest one. They call back a few days later and wants that appotiment, well is gone already and they sounded so surprise...... Had to explain to them appoitments are first come first serve if you didn't book it then, too bad so sad. Then they get angry and demanded we give them one or they want to talk to a supervisor. Funny thing is when they got transfer and we play them the call the play days or week ago they were clearly notify that appoitments are first come first serve.

[320icar]

I get that in my place of work a lot (including family members). They call, ask if we have a tire in stock. Then just pop in and expect to get tires installed like. Week later. Bruh, those tires are on sale and literally every German vehicle runs 225/45/17. What do you expect????

Or when a member comes in for some 20" tires and we don't stock them (they are special order) and get mad we don't accommodate that one version of that one vehicle from that one manufacturer.

OR when a BMW x6m buys tires online but only gets the 18's instead of huge ass 335/30/20 or whatever. And they get pissed because online it said 18's would woke (bought cuz they are cheaper than huge 20's) and you have to explain that not every x6 comes with the same tire size yadda yadda yadda.... But we're the ones in the wrong. Faaaack offfffff

[JHatta]

OR when a BMW x6m buys tires online but only gets the 18's instead of huge ass 335/30/20 or whatever. And they get pissed because online it said 18's would woke (bought cuz they are cheaper than huge 20's) and you have to explain that not every x6 comes with the same tire size yadda yadda yadda.... But we're the ones in the wrong. Faaaack offfffff

LOL what type of idiot buys 18" tires for their 20" rims?!?

:fulloffuck:

[StylinRed]

So this morning my store did a gift card give away where the first 80 customers in line received a gift card between $25 to $1000. (40×$25, 28x $50, 11x$100, 1x $1000)

So by the time I got to work at 6:00am there was already about 50 people in line. At 8 am we had well over $100 customers. So we started to hand out nunber cards to each customer to exchange the gc as they walks through the door. After we got to the 80th we explained to the rest of the customer in line that the next 100 customers will get a $15 gc as a consolation prize (not advertised).
Once we counted 180 customers in line we opened the doors at around 8:45am.

At 9:30am I get called to the cash desk, and the following conversation happened.
Cx: I got here at 8:55 and I didn't get a gift card
Me: sir unfortunately the cards were for the first 80 customers in line, and that number was reached actually by 8am.
Cx: that's bull shit your flyer says you open at 9
Me: I understand that sir but it also says the gc is for the first 80 customers in line when we open.
Cx: but you opened early I was here at 8:55 and you were already open that's false advertising.
Me: sir...at 8:45 when we opened we already had well over 80 customers in line so even if we had opened at 9 and you came at 8:55 you still wouldn't be here in time for a gift card.
Cx: that's fucking bullshit, it's false advertising your flyer said 9am.
Me: sir I understand your disappointment and suggest maybe in the future that you maybe come earlier for these events, however we appreciate your business and I'd be willing to offer you a $25 discount off your purchase today in lieu of that gc you were hoping to receive.
Cx: no, I want my purchase to be free, I could've gotten the $1000 card.
Me: sir...I need you to understand that even if I had not opened my doors at 8:45 you still would not have been eligible let for any card bt as a courtesy I am offering you a $25 discount off your purchase which is already on sale by a min of 25% off.
Cx: no you guys still opened early which is false advertisement. I need to be properly compensated.
Me: sir, $25 discount is the best I am willing to do under the circumstances.
Cx: who's your boss?
Me: *hands the customer a customer comment card* you may dial this number on Monday between 8 to 4 and speak directly with my head office.
Cx: I want to speak with your boss now.
Me: unfortunately my boss does not work weekends and she is not based out of this city, you are more than welcome to contact her or my head office on Monday *writes down my bosses number for customer*
Cx: this is fuckin bullshit, you guys just lost a valuable customer, I'm never shopping here again.
Me: I'm sorry you feel that way, I hope you have a nice day.
*cx leaves without buying anything*

all i got from this is that skiiipi was giving out a lot of gift cards and didn't give RS a heads up :P

i demand fair and just compensation!

[skiiipi]

all i got from this is that skiiipi was giving out a lot of gift cards and didn't give RS a heads up :P

i demand fair and just compensation!

Didn't think anybody on RS was in northern Alberta haha.

Anyways had another customer today tell me that he finds it offensive that a none canadian like me is wearing a poppy.....really didn't know what to say to that one.....a) I am canadian b) why can't a none canadian wear a poppy?

[320icar]

LOL what type of idiot buys 18" tires for their 20" rims?!?

:fulloffuck:

Cheap people who don't know any better. It's like me buying the wrong needle for a sewing machine because one was cheaper than the other. I have no idea about that shit

[320icar]

Didn't think anybody on RS was in northern Alberta haha.

Anyways had another customer today tell me that he finds it offensive that a none canadian like me is wearing a poppy.....really didn't know what to say to that one.....a) I am canadian b) why can't a none canadian wear a poppy?


it's a NON-Canadian you goddamn immigrant!! Lerns our languige ur git the fack oot of mah cuntry

obvious sarcasm, just making sure no-one gets offended)

[underscore]

Cheap people who don't know any better. It's like me buying the wrong needle for a sewing machine because one was cheaper than the other. I have no idea about that shit

That's the thing, you're aware that you don't know and therefore wouldn't go buying stuff willy nilly and then getting mad when it doesn't fit.

[CRS]

Didn't think anybody on RS was in northern Alberta haha.

Anyways had another customer today tell me that he finds it offensive that a none canadian like me is wearing a poppy.....really didn't know what to say to that one.....a) I am canadian b) why can't a none canadian wear a poppy?

Hate to say it but welcome to Northern Alberta where racism and bigotry is alive and well.

[westopher]

Yuck. The latest federal election really got the Facebook feed into a steaming racist shitpile from a lot of Albertan acquaintances. Sorry you had to deal with that garbage first hand skipii.

[underscore]

The best is when the racist shitbaggery is coming from someone who is an immigrant themselves. I had to work with this prick that kept complaining about immigrants who bring over family members with them that don't work, yet he's an immigrant whose fucking wife doesn't work and he only has one kid :rukidding:

[skiiipi]

Hate to say it but welcome to Northern Alberta where racism and bigotry is alive and well.

Yuck. The latest federal election really got the Facebook feed into a steaming racist shitpile from a lot of Albertan acquaintances. Sorry you had to deal with that garbage first hand skipii.

Yup there are a lot of racist Albertans. ..but the really racist and ignorant ones I find are people from the maritimes. ..especially Newfies. A lot of times it's not like racisim in a hatred sort of way but rather just ignorant.

[Jmac]

Don't even get me started on Facebook idiocy during the past election.

[heisenberg]

At my old job, I think we held the busiest birthday parties in vancouver. We held 3 parties on saturdays and 6 on sundays, so there was quite the selection. We used to tentatively hold time slots for patrons, until a staff double booked a time slot and neither party wanted to give up their slot, so fast forward to a couple of months ago, we no longer take tentative bookings.

A lady calls in and asks for availability, on a monday morning. we remind her, its first come first serve and we dont hold spots tentatively. She agrees and said she'll come in soon. friday rolls around and she comes in and demands the time slot, now taken by another person. i remembered her saying how "thats bad customer service" "i heard of you guys highly, but i guess i was wrong" "had a bad time trying to book a party"

she calls back the next day, and i answer the phone ( i was working that friday also ), and she said to me how she was trying to book a party, and how the staff treated her with disrespect and didn't tell her that we dont hold spots. how she'll never recommend the place to anyone else or come to a party there. I replied to her " sorry that you had a bad time booking with us, come by early for your child's next birthday and we can work something out " She then asked if i could pass on the message to my supervisor.... i never passed on the message, because i was the one who interacted with her on all 3 occasions.

[Mr.HappySilp]

At my old job, I think we held the busiest birthday parties in vancouver. We held 3 parties on saturdays and 6 on sundays, so there was quite the selection. We used to tentatively hold time slots for patrons, until a staff double booked a time slot and neither party wanted to give up their slot, so fast forward to a couple of months ago, we no longer take tentative bookings.

A lady calls in and asks for availability, on a monday morning. we remind her, its first come first serve and we dont hold spots tentatively. She agrees and said she'll come in soon. friday rolls around and she comes in and demands the time slot, now taken by another person. i remembered her saying how "thats bad customer service" "i heard of you guys highly, but i guess i was wrong" "had a bad time trying to book a party"

she calls back the next day, and i answer the phone ( i was working that friday also ), and she said to me how she was trying to book a party, and how the staff treated her with disrespect and didn't tell her that we dont hold spots. how she'll never recommend the place to anyone else or come to a party there. I replied to her " sorry that you had a bad time booking with us, come by early for your child's next birthday and we can work something out " She then asked if i could pass on the message to my supervisor.... i never passed on the message, because i was the one who interacted with her on all 3 occasions.

That's when I told the the customer it was me they were dealing me with the last 3 times and I explain everything clearly. Happens all the time and I even said we record our calls so if you like I can get a supervisor to listen to all the calls and see if where the mistake was made. Always right after that customer just shuts up coz they knew they are in the wrong and was just trying to say we didn't it wrong hoping we didn't record our calls so we have to take his/her side.

Actually one time this customer won't believe she was in the wrong even after our supervisor and managers listen to the call and what I told here was very very clear and I reminded her not once, not twtice, not third but forth time about the appoitment times. So she was told 4 times when the appoitment will happen still she got it wrong. She refuse to believe it and wanted a copy of the call which we send to her through E-mail. Later that that we got an E-mail from him saying the audio file we went to her was fake and we must have done some editing to it. She is going to bring it to some professional to have it examine and sue us. Well that never happen and we never heard from her.

[punkwax]

Yup there are a lot of racist Albertans. ..but the really racist and ignorant ones I find are people from the maritimes. ..especially Newfies. A lot of times it's not like racisim in a hatred sort of way but rather just ignorant.

lol... Newfie is a deragatory term itself if you're not from Newfoundland.. just sayin' :lol

[320icar]

So is brit a derogatory term if I'm not from Great Britain? Jesus Christ. Oops, is that wrong to say too since I'm not religious?

[underscore]

lol... Newfie is a deragatory term itself if you're not from Newfoundland.. just sayin' :lol

Technically so is Canuck, but I've never met anyone that cared.

[88SupraT]

Yet another auto industry worker here like many I have a few good stories about idiot customers that come in. Here's a couple of stories that I can remember:

An older asian couple come in to drop their car off for service, I was doing paperwork from the job I just finished and got to hear the dialogue. The advisor was explaining the service that they would be getting done on their car that day, the couple were acknowledging and were asking questions quite normally. But near in the end right in the middle of the service advisors wrap up of the conversation the wife cuts the advisor off. She demands that the advisor gets her someone that speaks their language and gets angry when the advisor apologizes for not having someone in service that speaks mandarin or cantonese. In the end a sale advisor just came in for his shift and luckily spoke the language needed and went about explaining the whole service again.

Second one that stands out to me was something that happened within the last six months, we had a car come in on a flat bed. The problem was that is was pretty smashed up from an accident that evidently just happened that day or maybe the night before. It was weird because we don't have a body shop at out dealership so were perplexed as to why it was there. I was at reception waiting on some work when the owner came in and started full arguing with my manager about his car. It turns out the car was in accident happened the night before and the guy blamed our maker for the problem. He kept quoting that the manufacturer knew about the possible problem with the car and they are to blame for the accident. The accident happened because the guys wife couldn't stop and proceeded to crash into things before she could stop the car. He kept saying throughout that there should be nothing wrong with the brakes because they are "perfect" should we can't blame those. And unless he gets what he wants out of this he was going to get his lawyer to sue the company for everything. Well after all this we do eventually bring the car to check it over, well as stated the car would stop for shit so we pushed it in. Well first off before the car was in the air we found brake fluid everywhere with an empty reservoir and the brakes were BRAND new, there was still cross hatching on the rotors. Proceed to remove the front wheels and under inspection we find that the front brakes fittings on the callipers aren't even tight, all the fluid leaked out them. My manager goes back to the customer with everything and guy still insists that's it's our makers fault, in the end icbc and an independent inspector came to see the car. They both laughed at his guy and his crap. In the end we found out the guy had gotten his friend to do the brakes and wouldn't go after him just come to us instead.

[Mr.HappySilp]

Cust: Do you provide service at xxxx location?
Me: It looks like we don't have service at that area so we can't provide you service.
Cust: Why can't you provide service at xxx location?
Me: Our network doesn't extend to that area yet.
Cust: So what does that mean?
Me: Currently we are not in the area yet. You could try XXXX or YYYY compnay.
Cust: I don't want to go with XXXX or YYYY company I want to get your service in my area so can I get your service?
Me: I am sorry, but we currently don't have service there.
Cust: Why not? I want to get your service.
Me: Our network doesn't extend to that area yet.
Cust: But I want to get your service.
Me: I apologize sir but we aren't in that area yet and it looks it we won't be there in the near future.
Cust: But I want your service. Why I can't I get your service.
Me: Our network doesn't extend to that area yet. But if you like I can pass you the sales team to see if they have any timeline when we will have service (Getting a bit annoy since he ask the same thing over and over but still keeping it profession.).
Cust: I want service at xxxx location do you have service there?
Me: Let me transfer you to sales........

>< some ppl........

[GLOW]

that happens quite often. people want to hear what they want to hear, and not the truth if it does not suit them...

[Jmac]

Happened from time to time when I worked in retail. It's ultra annoying because it's a no-win situation. You can't give them what they want and they refuse to take no for an answer, so they're going to get pissed no matter what.

For example, someone wanted a GeForce 8800 Ultra but we only sold garbage, so I told him we could special order it. He didn't want to wait for it, so I recommended a local shop that I knew had it or could at least get it from NCIX for him within a couple of days, but he insisted he wanted to buy it at my store and he needed it that day. I told him if he needs something today, I can sell him the best we have (which was like a last gen, mid-level Radeon) and order the 8800 for him and he can return the Radeon when the 8800 came in, but he wasn't interested in doing that because our special orders took like 1-2 months usually (this was also way above and beyond our official 14-day return policy on electronics). Also didn't fly.

I told him that's the best I can do, he got upset, insisted on talking to my manager. He left in a huff, phoned our head office, and our head office told us they were going to arrange an 8800 to be sent from one of our vendors and he could pay for it when it arrived. Came in like a month later, called customer to come in and pay for it, he said he bought a GeForce 7600 at Futureshop and they said it was just as good :lawl: :facepalm:

[Inaii]

Happened from time to time when I worked in retail. It's ultra annoying because it's a no-win situation. You can't give them what they want and they refuse to take no for an answer, so they're going to get pissed no matter what.

For example, someone wanted a GeForce 8800 Ultra but we only sold garbage, so I told him we could special order it. He didn't want to wait for it, so I recommended a local shop that I knew had it or could at least get it from NCIX for him within a couple of days, but he insisted he wanted to buy it at my store and he needed it that day. I told him if he needs something today, I can sell him the best we have (which was like a last gen, mid-level Radeon) and order the 8800 for him and he can return the Radeon when the 8800 came in, but he wasn't interested in doing that because our special orders took like 1-2 months usually (this was also way above and beyond our official 14-day return policy on electronics). Also didn't fly.

I told him that's the best I can do, he got upset, insisted on talking to my manager. He left in a huff, phoned our head office, and our head office told us they were going to arrange an 8800 to be sent from one of our vendors and he could pay for it when it arrived. Came in like a month later, called customer to come in and pay for it, he said he bought a GeForce 7600 at Futureshop and they said it was just as good :lawl: :facepalm:

That shit used to happen to me all the time when I worked at Grand & Toy.

[GLOW]

That shit used to happen to me all the time when I worked at Grand & Toy.

with pen and paper????

[ae101]

so i asked for some cookie samples from suppliers and he said he get someone to bring it in personality for me

dude brings me one box of cookies and it was empty cuz he got hungry on his way here, so he ate the whole box cookie samples

[GLOW]

that's worse than a delivery guy arriving and forgetting to bring the package with him :lol

[TOPEC]

dude just got his TV service installed literally 3 days ago, all 3 days hes been calling in for the TV not working. the 3rd day he called, it was me that answered, hes all pissed off cus our services hasnt worked properly since, so of course hes giving me a mouth full and just generally being rude and sarcastic. i asked him 1 thing, what exactly is on the TV, it says no signal. there are only 3 things that would cause this problem. i first asked if the box is on, its on. then i asked if the TV is on the right input, which of course he insists it is cus "no one touched" his TV over night. then finally i asked him to check the HDMI cable which of course he refuses to do cus again, "no one touched" his TV over night. so with customer unwilling to troubleshoot i put him on hold and wait it out hoping he would calm down and try and work things out. 2 mins later we resume our convo and during the wait he did check and found the HDMI cable has been plugged into a xbox by his son overnight. yea so much for no one touching his TV and changing shit over night. at this point he is all apologetic and i hope he realizes how stupid he sounded during the first part of the convo

dealt with another customer whose ipad would not connect to the internet. walked customer through settings>wifi and check to find the ipad is not even connected to their home wifi network. asked cx to tap on the wifi network name and input the password. customer says im trying to put the password in but its not coming up! i ask how are u putting in the password? with a pen of course! so... ur writting out ur password onto the screen? yes with a pen! and its not coming up... highly doubt this customer has an ipad pro with pen

[Mikoyan]

dealt with another customer whose ipad would not connect to the internet. walked customer through settings>wifi and check to find the ipad is not even connected to their home wifi network. asked cx to tap on the wifi network name and input the password. customer says im trying to put the password in but its not coming up! i ask how are u putting in the password? with a pen of course! so... ur writting out ur password onto the screen? yes with a pen! and its not coming up... highly doubt this customer has an ipad pro with pen

I had a customer call in because her wifi wasn't working. I wasn't too concerned when her account only showed a phone line. Back then, it was sometimes common to see the internet on a separate account number for various reasons. I continued to troubleshoot while I looked for the internet circuit at the address.

After going through the usual is your laptop wifi on, did someone change the wifi password etc, I ask her to reboot the router/modem. She tells me, "What's a router/don't see one."

Turns out she was using her neighbor's wifi, and they probably put a password in.

She get upset by this news, and threatens to cancel her phone line over the fact I can't help her get her internet back. WTF.

I put her on hold to transfer her to the loyalty/cancellation agent and had to explain to them she wanted to cancel her service with us over the fact I couldn't help her get her non existent internet service working, or help her steal her neighbor's wifi.

[snowball]

dude just got his TV service installed literally 3 days ago, all 3 days hes been calling in for the TV not working. the 3rd day he called, it was me that answered, hes all pissed off cus our services hasnt worked properly since, so of course hes giving me a mouth full and just generally being rude and sarcastic.

Please... he gave you an earful, not a mouthful, that's not what you want from him :heckno: trust me

[skiiipi]

So here is my black friday story in retail

For this year, my store opened at 6am, and we ran some special promotion from 6am to 10am only.
For example, prior season ski goggles, helmets (including Oakley, Smith and other high end stuff) 40% off regular price, then additional 50% off and then an additional 15% off
prior season outerwear (including spyder, under amour, north face and some other nicer stuff), 50% off their regular price + buy 1 get 1 free + additional 15% untill 10am
prior season gloves, touques, mitts etc 50% off, then buy 1 get 2 free + 15% off untill 10 am

in addition to the "crazier" deals above we had 20% off regular priced outerwear, shoes and hockey gear..plus additional 15% until 10am.

And all regular priced products in the store was 15% off until 10am as well.

all in all I felt that from 6am to 10am we had a pretty strong black friday sale.

so this lady comes to me and goes
lady: "your black friday deal sucks!"
me: "i'm sorry to hear that, have you seen our good deals at either mall entrances, we have very very good deals there"
lady "i don't want that shit, whats the sale on this *points to a regular priced under armour sweater"
me: "they are 15% off, but we do have the hoodies on for 25% off + the additional 15"
lady "only 15% thats crap! your entire store should be half price for black friday"
me *half jokingly* "yea that would be nice"
lady "so how are you going to compensate me, I took a day off work because you guys said you are going to make amazing deals"
me "um...madam, we cant really compensate you, but if its this sweater that you are after I can take an additional 25% off on top of the 15% off for you since you took a day off to come down today"
lady "only 25%? I am missing a day's pay here because you guys dragged me down to shop"
now i'm thinking wtf....nobody dragged you down here lady...
me "madam, this is the best I can do for this item, but again we have great deals all over the store until 10am, and we have door crasher items at 60% off + an additional 15% until 10am"
lady "this is stupid, your sale sucks"
me "....I'm sorry you feel that way"

at this point I had to leave because we had 2 hour line ups already at all 7 cash registers and I was busy.

I really don't know what this lady wanted....but really got a kick when she wanted to be compensated for taking a day off work to come shop, and she claims we "dragged her" to the store.

[68style]

You are a very patient fellow, you way over-entertained that lady, I would have just said "Okay, have a nice day" and walked away from her like 10 seconds into that conversation. Don't feed the trolls lol

[Mr.HappySilp]

^^ I would ask for her boss number to confirm she did take the day off before giving her any promos.
Me: Sure we can see what we can do compensate for you, but first I need to confirm that you did take a day off work from work and not your regular day off. Can I have the phone number of your manager or boss so I can confirm that. Otherwise we won't be able to compensate you or give you any discount other than what you saw on the flyer.
I work retails before and during sales I don't have two shits about customer who complains about the discount. It is on the flyer. Want more? Too bad so sad.

[Lomac]

Bumping this back up because I recently remembered a short story about a customer I dealt with a couple weeks ago.

Lady came into work complaining about her one week old Canon printer not working. While I'm a manager, I wasn't the MOD so I let that person handle it. She verifies the receipt and begins to process the exchange. I'm bored as hell at the time so I go to check the printer to make sure the lady hasn't accidentally left any papers in the machine. Nothing in the auto feeder, good. Nothing in the output tray, excellent.

Let's check the flatbed scanner.

http://img.photobucket.com/albums/v495/lomac/20170306_130558_zpsapyyhres.jpg

I think I've found why the printer isn't working, ma'am. You're a dirty mother fucker with an ant problem in your house. Sadly I couldn't say that out-loud without being severely reprimanded by Home Office, but I bring it to the lady's attention.

Who then offered to vacuum the ants and their larvae out.

:facepalm:

Sadly my coworker had already processed the return at that point so all we could do was eat the cost of that return by coding it out of the system and immediately throwing the unit away, lest we infect all of our customer's units.