[Xu.Vi]

Not one to put things online...but I'd like to bring awareness to those who have been scammed to immediately go into their branch and request a refund.

I recently messaged an individual on SFU textbook trade page on Facebook that claimed to have a friend who works with an authorized Telus/Koodo dealer (actually turned out to be the manager) which is offering a 5GIG cellular data plan for $65. It was claimed that this plan is a 2 year contract agreement and I would be billed $15 for each remainder month if I had canceled the plan. Additionally, it was brought to my attention that this plan could be offered at such discounted rate because I am essentially forfeiting a new cellphone for a “better plan”.

After a few text message exchanges with someone named Jeffrey Uy, he then sent me to his manager/friend Chris at the Easylink Communications located in Parker Place (looks exactly like a Telus -- imagine the fake Apple stores in China..but shittier). Once I visited the retailer and spoke with Chris, he went over the contract agreement and provided me with two sheets of paper that shows 1) my add-ons (page 2/4 labeled on the bottom) and 2) the important terms (page ¾). Additionally, I was given another “contract agreement” to sign which essentially indicated my responsibility to pay any monthly charges which included tab charges (which at the time, I thought...sure, I'm doing BYOP anyway). At this point I was a bit skeptical about the whole ordeal as I had never been required to sign some dinky "promotional agreement" with such terms. But hey, 5GIG for $65 and i'm at an authorized dealer what could have gone wrong?

What I had realized later was that they didn’t provide me with the first page showing that I had actually signed up for a Motorola X Play and the receipt for it as well. It was only until the next day had I checked online on Koodo’s self-service website that the associate Chris signed me up for a Saskatchewan plan ($48, 5GIG) and put a $360 tab (they basically billed $360 dollars onto my account) on it as well.

I immediately went into the retailer two days later and spoke with Chris, which he then passed over his cellphone to speak to his friend Jeffrey Uy. I had questioned as to why there was a tab of $360 in my account and why self-service stated I was on a $48 plan, yet was informed my plan costed $65. After some chatting with Jeffery over the phone, he brought in the cellphone to the branch and did a full reversal. I also requested back for the receipts and the "contract" I had signed -- which they provided as well.

I presume that these two individuals attempted to mislead me by stating the plan is a "promotional" $65 cellular plan in order for them to cover up the tab charges ($48 Saskatchewan plan + $15 monthly tab charges). This then enables them to take the MOTO X for their own benefits.

Regardless...yes, it is still a cheap plan but if Koodo were to find out about this and canceled my services, I'd be left with a giant tab fee as well. They claimed that I was their first person to be scammed by them but it definitely didn't seem like it as they were quite competent and well planned. My only motive for this post is to bring awareness to anyone else who may have also signed up for this. If you were unfortunate enough, I highly urge you to personally go into their branch and demand a refund.

[ilvtofu]

Did you report this to Telus/Koodo? Not sure if they'd really do anything though. Also did you double check that they really did cancel the activation etc.?

Heard lots of stories like this from customers when I worked at Rogers/Fido regarding authorized dealers. The company never seemed to keen to do anything about it and dealers shouldn't be activating on SK plans regardless of tab or no tab. Another common thing dealers did was activate 18 year olds on AB plans because they weren't old enough to sign a 2yr contract in BC. After it's all activated they port back in a BC phone # and it looks to be all well and good until you try to make any changes on the account and realized the account has been flagged/locked and you can't even get the customer a new sim card to replace the one they lost.

[320icar]

Parker place lol. Could have stopped the post there.

I suggest you email 'steel on your side' or equivalent and get a news station behind it. I'm glad it worked out for you by clearly they have scammed people before and will absolutely continue to

[tiger_handheld]

What a useful thread. Know exactly where to avoid when shopping for cell phone.

This should be sticked as - "how to write a negative review of a business" so other noobs can follow.


BRAVO, OP...BRAVO!

[Razor Ramon HG]

Just get the Koodo $48 plan yourself. There's a thread in the mobile section. Don't bother with shady dealership fucks.

I remember Ken Mak at the Rogers (dealership) in front of T&T at Metrotown trying to scam one of my friends.

[hypediss]

Report this to TELUS or Koodo, this would at least bring this matter to the appropriate channels and have the dealer dealt with. This type of behaviour should be discouraged.

[Xu.Vi]

From what I see, it's a group of young kids that aren't aware of the consequences. Koodo's fraud department will be contacting me by phone this week. Part of me says no but knowing that there are others out there that likely fell for the same thing...mmm.

I also have screenshots and photos of pretty much everything they've done, although, I don't think it's necessary to upload it yet -- don't want people reporting to their deans just yet :troll:

In reply to tofu, I did a direct number port to Fido, I'll assume it has as.
320i: maybe I will send an email linking to this thread
Hardgay: I'd rather have stuck with a BC plan, which in the end turned out not to be. Lol.

[Ludepower]

$360 charged to your bill.
Did they think you wouldnt notice? I dont get what they're trying to pull here

[Xu.Vi]

$360 charged to your bill.
Did they think you wouldnt notice? I dont get what they're trying to pull here

Actually, I wouldn't have noticed because this $360 is deducted over the span of 2 years. That's about 15 dollars added ontop of the initial $48 SK plan which adds up to their claimed $65. I found out after logging online and noticing my plan was only $48. It didn't add up so the only possibility is if they added some form of warranty or phone tab to it as well.

So, as long as I didn't check my online account and continued to have service provided to me + be billed $65 on my CC (automated monthly charges), I wouldn't have any suspicion I'm actually paying out their MOTO X monthly ($15/m) ontop of the plan.

[Xu.Vi]

https://i.imgur.com/X8MIZAE.png

[Razor Ramon HG]

https://i.imgur.com/X8MIZAE.png

Lol, someone tipped him off

[Cwift]

:considered::suspicious:

[Armind]

PJSalt

[Not really racist!]

https://media.giphy.com/media/iDJuQR0UmiqOI/giphy.gif

inb4 report him to his dean

[Ducdesmo]

Report their assess!

[Verdasco]

DIS IS GUNNA BE GOOD


http://i.imgur.com/46L5F94.gif

[Xu.Vi]

I don't expect this thread to go into further depth than this, unless there's an explanation by Chris and/or Jeffrey that I am unaware of. Anything related to corporate won't be going outside. This is merely for warning others who may have gotten lured as well.

Don't get me wrong, I was offered to be compensated for my troubles -- which I asked the manager to give me a number, he said he wasn't sure if I wanted $100 or $1,000 to keep my mouth shut. I agreed to $1,000 for shits. Later on his co-worker offered to compensate for my prepaid plan I had initially which needed to be canceled, my usage for the past 3 days on their plan and gas which comes out to roughly $160. Happily denied as it would be a dick move to be compensated and still inform the public.

[you!]

I don't expect this thread to go into further depth than this, unless there's an explanation by Chris and/or Jeffrey that I am unaware of. Anything related to corporate won't be going outside. This is merely for warning others who may have gotten lured as well.

Don't get me wrong, I was offered to be compensated for my troubles -- which I asked the manager to give me a number, he said he wasn't sure if I wanted $100 or $1,000 to keep my mouth shut. I agreed to $1,000 for shits. Later on his co-worker offered to compensate for my prepaid plan I had initially which needed to be canceled, my usage for the past 3 days on their plan and gas which comes out to roughly $160. Happily denied as it would be a dick move to be compensated and still inform the public.

lol sounds like they had full intentions of scamming u if they were offering "compensation to keep ur mouth shut"

i don't know why ur holding back, the fact that they tried to scam you + the jeff guy reading this entire thread without a response totally sounds like they don't even feel bad at all for putting u thru all this bs

[Cwift]

Man, these guys are just seriously trying to put on some band aids for their wrongs. Being scammed personally, along with friends that I know of, it really is the worse feeling ever, and they need to be taught that what they're doing/done is wrong. Need to "teach them a lesson" with what they're doing is wrong, because from what you have said, it looks like you aren't the first victim. Plus them messaging you and trying to "make it all better" under the table doesn't look good on their end either, lol. "jeffuy69/88" whoever he/they are, were on this thread all night yesterday, and they don't wanna respond, thinking that they can get away from it by compensating you money.

[spoon.ek9]

Ok two things:

1. I challenge the retailer to sell their side of the story. If there's a valid explanation for all of this, great. If not, well..

2. OP it would be helpful for you to post any documents (leaving out sensitive information obviously) as well as some kind of proof this "compensation" package was offered. If it's just by spoken word, it's merely hearsay and cannot be proven as more than an allegation by you.

Either way:

https://49.media.tumblr.com/cde20fc2b5009bf8b18cfdcb8ae5188e/tumblr_noys8mkgT11s0my1wo1_250.gif

http://i.imgur.com/IN7zbVB.gif

:badpokerface:

[Verdasco]

if koodo/telus gets involved with this, i am sure there will be major consequences.... legally...


good luck OP!

[twitchyzero]

Don't get me wrong, I was offered to be compensated for my troubles -- which I asked the manager to give me a number, he said he wasn't sure if I wanted $100 or $1,000 to keep my mouth shut.

blank cheque doe :yuno::ahwow:

[Xu.Vi]

Alright, I'll bite only because ek9 spoke lol.


Attached is the text message I received:
http://i.imgur.com/at7JcOL.png

Attached were the only two documents given to me. These two pages were labeled 2/4 and 3/4. Notice how it doesn't have staple holes? Yep, I didn't remove any papers from it.
http://i.imgur.com/kqfYRzr.jpg http://i.imgur.com/TmmvyET.jpg

Attached are the documents they forfeited to me after this whole ordeal was over. Again, notice the top left corner and realize the yellow document and the page that indicates my contract agreement were stapled independently of the two pages shown above. They intentionally did this in order to conceal the MOTO X purchase. If I had verbally agreed to it, they wouldn't have needed to hide it from me, did they?
http://i.imgur.com/52uoZ3w.jpg http://i.imgur.com/FPQQczM.jpg
Attached is their "promotional agreement". I had no idea there would be any additional charges other than my base plan. Surprisingly enough, they forfeited this to me as well. Yes, they clearly stated that this phone plan doesn't include a cellular device in exchange for "more cellular features". Notice how it was ripped off a staple? They had the audacity to attach this onto the contract agreement above as well lol.
http://i.imgur.com/WsDTb2x.jpg

And lastly, the refund receipt for their MOTO X. Yes, I know that by having them do this only indicates that the phone could have been under my property and I requested it myself. As for others, well...I wonder where their MOTO X's are now.
http://i.imgur.com/brzhYYu.jpg

And as for their compensation, I won't argue against that as it was verbal.

[AstulzerRZD]

Alright, I'll bite only because ek9 spoke lol.


Attached is the text message I received:
http://i.imgur.com/at7JcOL.png

Attached were the only two documents given to me. These two pages were labeled 2/4 and 3/4. Notice how it doesn't have staple holes? Yep, I didn't remove any papers from it.
http://i.imgur.com/kqfYRzr.jpg http://i.imgur.com/TmmvyET.jpg

Attached are the documents they forfeited to me after this whole ordeal was over. Again, notice the top left corner and realize the yellow document and the page that indicates my contract agreement were stapled independently of the two pages shown above. They intentionally did this in order to conceal the MOTO X purchase. If I had verbally agreed to it, they wouldn't have needed to hide it from me, did they?
http://i.imgur.com/52uoZ3w.jpg http://i.imgur.com/FPQQczM.jpg
Attached is their "promotional agreement". I had no idea there would be any additional charges other than my base plan. Surprisingly enough, they forfeited this to me as well. Yes, they clearly stated that this phone plan doesn't include a cellular device in exchange for "more cellular features".

And as for their compensation, I won't argue against that as it was verbal.

I'm a little bit confused.. the 1st text message says that you're getting the Saskatchewan deal since you're not getting the phone from the contract. If this was clearly stated and you agreed to the $65 dollar price by going into the store, I don't see what the problem is

:suspicious:

[Xu.Vi]

I'm a little bit confused.. the 1st text message says that you're getting the Saskatchewan deal since you're not getting the phone from the contract. If this was clearly stated and you agreed to the $65 dollar price by going into the store, I don't see what the problem is

:suspicious:

I don't see Saskatchewan mentioned anywhere. it was stated that because I am forfeiting a cellphone, they are able to offer me more cellular data. If I wanted a phone, I'd only have about 1gig's worth. I had no idea that forfeiting a cellphone literally meant forfeiting a cellphone for them to keep lol.

[AstulzerRZD]

I don't see Saskatchewan mentioned anywhere. it was stated that because I am forfeiting a cellphone, they are able to offer me more cellular data. If I wanted a phone, I'd only have about 1gig's worth.

If that's the case, I'm not quite sure why 3-6 of your original post are a complaint if you agreed to it - could you explain?

[Xu.Vi]

If that's the case, I'm not quite sure why 3-6 of your original post are a complaint if you agreed to it - could you explain?

It's a complaint because this cellphone plan could be offered on its own for $48 WITHOUT a cellphone. There was no reason for them to put a MOTO X on my tab balance other than for the mere reason of pocketing the phone itself. Again, they mentioned I am trading the benefit of receiving a new cellphone for more data, when in reality I am essentially paying an additional $15 monthly on top of that $48 to pay off their MOTO X.

[snowball]

I have to say even though you were being used so they could get a phone, their trick of giving you the saskatchewan plan and then porting it over... your $65 is still a pretty damn good deal for 5GB when everyone here is paying 80+ for the same thing.

When koodo finds out, they'll find out not only were they possible stealing a phone at your expense, but also exploiting the saskatchewan plan loophole.

[Volvo-brickster]

http://i.imgur.com/52uoZ3w.jpg

Since you have the IMEI # you should call it in as stolen and flag it so it's useless

Screw them over

[Xu.Vi]

Now that's just being a dick :badpokerface:

[Razor Ramon HG]

I have to say even though you were being used so they could get a phone, their trick of giving you the saskatchewan plan and then porting it over... your $65 is still a pretty damn good deal for 5GB when everyone here is paying 80+ for the same thing.

When koodo finds out, they'll find out not only were they possible stealing a phone at your expense, but also exploiting the saskatchewan plan loophole.

The main point is that the guys weren't transparent with OP. There were no reason for him to pay $65 instead of $48 even if it's a "good deal". If I was in OP's shoes and knew I was getting the SK plan instead of a BC plan, why wouldn't I just do it myself?

It's easy to get the $48 plan. I did it for myself and my brother. If Telus cared, they would've patched the system by now.

[FerrariEnzo]

take the comp money then go call telus support and complain and cancel... LOLOL

[ilovebacon]

I have to say even though you were being used so they could get a phone, their trick of giving you the saskatchewan plan and then porting it over... your $65 is still a pretty damn good deal for 5GB when everyone here is paying 80+ for the same thing.

When koodo finds out, they'll find out not only were they possible stealing a phone at your expense, but also exploiting the saskatchewan plan loophole.

are you telling me that rogers could have the same plan of 5gb for 80$?

[twitchyzero]

take the comp money then go call telus support and complain and cancel... LOLOL

just make sure your child doesn't slip on another grape in the mall

[Ferra]

The main point is that the guys weren't transparent with OP. There were no reason for him to pay $65 instead of $48 even if it's a "good deal". If I was in OP's shoes and knew I was getting the SK plan instead of a BC plan, why wouldn't I just do it myself?

It's easy to get the $48 plan. I did it for myself and my brother. If Telus cared, they would've patched the system by now.
The retailer is being a bit shady for sure, but I wouldn't really call it a "scam"
At the end of the day, OP got what he expected ($65/month for 5GB data), didn't he?

Yes, the retailer made money off OP. But they are a business, they are in it to make money, not a charity or a non-profit group to give people free information on how to save money.

The SK plan is a bit of a loop-hole and most people really don't know about it or how to get it. (I didn't, I am paying $100+ for my 5GB!)
They made it easy and do all the work for you, and they made a profit doing so...
Most businesses make money using the same principles (information and convenience)

It is like paying an accountant or someone $100 to file your taxes, when in reality, he just get a tax software for $20 and spend 15 min entering in those numbers from the forms and T4 you gave him.
People who knew about the simple tax software would've done it themselves and save $80, but they didn't, so they paid $100.

[freakshow]

^I don't think that logic applies to official resellers for Telus services.. if you go to an official reseller, you expect to get exactly what the parent company offers. They can't just sell you Telus services at random prices and pocket the rest.

[EmperorIS]

Didn't they put a $360 tab on his account? That's money he owes if he cancels.

[Ferra]

^I don't think that logic applies to official resellers for Telus services.. if you go to an official reseller, you expect to get exactly what the parent company offers. They can't just sell you Telus services at random prices and pocket the rest.
I agree with them breaking the Telus/Koodo reseller's rules, hence kinda shady.

Didn't they put a $360 tab on his account? That's money he owes if he cancels.
He was informed of the $15/month (24 months contract) charges if he cancels tho.

Not defending the retailer since what they did definitely break the reseller rules with the service provider.
At the end of the day, I just thought OP got exactly what he asked for. (The SK plan isn't something you can just walk in and get at any Telus store)

In any case, I think they are scamming telus/koodo more than OP.

[Xu.Vi]

Yes. I got what I wanted in the end but if Koodo were to catch onto this and cancelled my plan, or if I had to call in for an inquiry, my account could be suspended therefore leaving me with the remainder of the tab.

Yes, everyone needs to make money...that's why we work. We're paying accountants for their time and reliability...it's a service.

[!oHenry]

Not one to put things online...but I'd like to bring awareness to those who have been scammed to immediately go into their branch and request a refund.

I recently messaged an individual on SFU textbook trade page on Facebook that claimed to have a friend who works with an authorized Telus/Koodo dealer (actually turned out to be the manager) which is offering a 5GIG cellular data plan for $65. It was claimed that this plan is a 2 year contract agreement and I would be billed $15 for each remainder month if I had canceled the plan. Additionally, it was brought to my attention that this plan could be offered at such discounted rate because I am essentially forfeiting a new cellphone for a “better plan”.

After a few text message exchanges with someone named Jeffrey Uy, he then sent me to his manager/friend Chris at the Easylink Communications located in Parker Place (looks exactly like a Telus -- imagine the fake Apple stores in China..but shittier). Once I visited the retailer and spoke with Chris, he went over the contract agreement and provided me with two sheets of paper that shows 1) my add-ons (page 2/4 labeled on the bottom) and 2) the important terms (page ¾). Additionally, I was given another “contract agreement” to sign which essentially indicated my responsibility to pay any monthly charges which included tab charges (which at the time, I thought...sure, I'm doing BYOP anyway). At this point I was a bit skeptical about the whole ordeal as I had never been required to sign some dinky "promotional agreement" with such terms. But hey, 5GIG for $65 and i'm at an authorized dealer what could have gone wrong?

What I had realized later was that they didn’t provide me with the first page showing that I had actually signed up for a Motorola X Play and the receipt for it as well. It was only until the next day had I checked online on Koodo’s self-service website that the associate Chris signed me up for a Saskatchewan plan ($48, 5GIG) and put a $360 tab (they basically billed $360 dollars onto my account) on it as well.

I immediately went into the retailer two days later and spoke with Chris, which he then passed over his cellphone to speak to his friend Jeffrey Uy. I had questioned as to why there was a tab of $360 in my account and why self-service stated I was on a $48 plan, yet was informed my plan costed $65. After some chatting with Jeffery over the phone, he brought in the cellphone to the branch and did a full reversal. I also requested back for the receipts and the "contract" I had signed -- which they provided as well.

I presume that these two individuals attempted to mislead me by stating the plan is a "promotional" $65 cellular plan in order for them to cover up the tab charges ($48 Saskatchewan plan + $15 monthly tab charges). This then enables them to take the MOTO X for their own benefits.

Regardless...yes, it is still a cheap plan but if Koodo were to find out about this and canceled my services, I'd be left with a giant tab fee as well. They claimed that I was their first person to be scammed by them but it definitely didn't seem like it as they were quite competent and well planned. My only motive for this post is to bring awareness to anyone else who may have also signed up for this. If you were unfortunate enough, I highly urge you to personally go into their branch and demand a refund.


http://i.imgur.com/WsDTb2x.jpg

You seem to have a fairly decent command of English, so didn't it seem suspicious the second paragraph started with "Plan details is"?

[Xu.Vi]

You seem to have a fairly decent command of English, so didn't it seem suspicious the second paragraph started with "Plan details is"?

Again. The whole idea of being in an authorized retailer threw me off. Call me stupid :)

[corollagtSr5]

They were marketing for koodo for commission, a service they did by advertising. A free cell phone for the slave work of finding them a new client fee. Parker place contract could be $65 service fee for x service. People sign it and instead of them giving koodo account. They give there own company name as a receipt. Just pay the tax. Flipping koodo marketing. Pulling people from chatr with no data to 5gb and unlimited canada wide, $65 dollars my naga siren. People jump ship to you because you save them money from their ripped off bills. Service fee for doing all the bitch work,"heres your 65 dollar plan".

[Xu.Vi]

From the looks of it, Jeffrey Uy canceled anything he had with Koodo and Koodo's area manager is aware of the situation going on @ Easylink.