[AzNightmare]

I made a new thread because I didn't want to bump 3+ year old threads and with the sudden turn of negative experiences with some auto shops, relevant, up-to-date reviews are important.

I was parked at a grocery store parking lot, some guy in a Jeep tries to pull in to the spot beside me and hits my passenger fender. A witness got his plates for me and my dashcam caught the collision.
My dashcam also caught the dumbass's face :derp: when he came out to examine the damage. Then immediately went back in the car to drive off.

Need to know of a shop that can do a good job and can doesn't take a long time (I'm expecting like a week, is that reasonable?). Obviously money won't be a factor.

http://i.imgur.com/krl0yWF.jpg

http://i.imgur.com/rNyjZpz.jpg



shitty, my car isn't even 6 months old...


Car is fixed.
My review here (post #72):
http://www.revscene.net/forums/708525-recommendation-best-icbc-certified-body-shops-3.html#post8761181

[Tr1ll]

Just got some bodywork done a couple weeks ago at Fast Track and have no complaints. Everything was straight forward and they got my car back to me within a week. Damage was similar to yours in addition to getting a wheel refinished and alignment done.

[Verdasco]

had my car get hit and run twice, leaving a big bump on the fender, the size of a 10 year old :yuno:

went to tristar auto collision (moved next door to previously no1 auto collision)

usually takes them a day or two to fix the accident


money wouldnt be necessary if its just the deductible right? usually 300 on average?

[Cwift]

SUV ran over my bumper like a week and a half ago, looked thru some old threads and it seems that Fastrack is always being brought up so I brought my car there. Thing is, it looks really busy, and they told me that they're only available on May 4th to start fixing my car (brought it in exactly 1 week ago)

[VR6GTI]

SUV ran over my bumper like a week and a half ago, looked thru some old threads and it seems that Fastrack is always being brought up so I brought my car there. Thing is, it looks really busy, and they told me that they're only available on May 4th to start fixing my car (brought it in exactly 1 week ago)
Any shop that is worth a damn is going to have a wait list

[striderblade]

Just bought my car to fast track today for assessment. Heard nothing but positive feedback from them.

[JDMEK9]

fast track!

[Limitless]

Ben at Integra Custom Collision over on Clark in Vancouver. Great with aftermarket stuff, good guy to talk to, and does great work.

[AzNightmare]

Anyone with autobody experience know how they end of fixing something like this? Will they get a new fender panel? new bumper? etc.

I have LEDs in my fogs, so in the case I get a bumper replaced, I don't want it to go missing... And my car came with some rock chip clear bra stuff around the wheel arch.

If they plan to repaint the whole fender, they're gonna have to remove that, and put on some new clear bra to make it look even with the other side.

Is this stuff I should be concerned about?

[Truenosan]

Anyone with autobody experience know how they end of fixing something like this? Will they get a new fender panel? new bumper? etc.

I have LEDs in my fogs, so in the case I get a bumper replaced, I don't want it to go missing... And my car came with some rock chip clear bra stuff around the wheel arch.

If they plan to repaint the whole fender, they're gonna have to remove that, and put on some new clear bra to make it look even with the other side.

Is this stuff I should be concerned about?

Fender could be replaced depending which is more cost efficient. Your front bumper cover should be repair/paint, unless there happens to be broken tabs etc. Which ever shop you take it to, they should notice the clear bra, and that can be covered under your claim. Wouldn't hurt to point it out just in case.

A competent shop wont lost stuff off of your car. Just make sure to do a good walk-through of the car before and after.

I used to work at Fastrack, and can vouch they do top notch work. Well worth the wait time. If you don't want to go into Richmond, you can also check out Malibu Collision. Good bunch of guys there. They are just east of Boundary on 1st Ave.

[Suprarz666]

The fender and bumper looks repairable.
ICBC will also cover the clear bra as far as i know.

[Liquid_o2]

Just got some bodywork done a couple weeks ago at Fast Track and have no complaints. Everything was straight forward and they got my car back to me within a week. Damage was similar to yours in addition to getting a wheel refinished and alignment done.

Fast Track did my dads car recently and it was great. Positive experience.

[AzNightmare]

Does Fast track offer courtesy car and what kind of cars do I get?

I've never actually had to take my car in for repairs before, so not really sure what to expect.

[chinese_driver]

tristar collision in richmond

[striderblade]

Yeah they offer courtesy. From some of the review I read it seem like you can choose which ever type of vehicles in their inventory to suit your need

[dark0821]

Had a 2012 Nissan Rogue and a 2014 Rav4 repaired by Fastrack.

Nothing but good things to say about them, both times got their new Mazda CX-5 Loaner...

[6thGear.]

Any shop that is worth a damn is going to have a wait list

Yup.

Fender could be replaced depending which is more cost efficient. Your front bumper cover should be repair/paint, unless there happens to be broken tabs etc. Which ever shop you take it to, they should notice the clear bra, and that can be covered under your claim. Wouldn't hurt to point it out just in case.

A competent shop wont lost stuff off of your car. Just make sure to do a good walk-through of the car before and after.

I used to work at Fastrack, and can vouch they do top notch work. Well worth the wait time. If you don't want to go into Richmond, you can also check out Malibu Collision. Good bunch of guys there. They are just east of Boundary on 1st Ave.

Were you there when Chris was in the paint shop?

[Tr1ll]

Does Fast track offer courtesy car and what kind of cars do I get?

I've never actually had to take my car in for repairs before, so not really sure what to expect.

I saw the new Honda Fit, Mazda CX 3, and Toyota Prius. I wanted the CX 3 but only the Prius was available when I went.

[knight604]

Twin star collision.

[keifun]

I will be sending my car in to Fast Track next week from a hit and run.
They will be giving me a courtesy car in the meantime.

My car got scraped while parked in Richmond out of all places

[Truenosan]

Yup.



Were you there when Chris was in the paint shop?


Nope, I was gone by then. I was there with them when they opened.

[VR6GTI]

Just make sure you are getting OEM parts

[punkwax]

Modern Bradley for White Rock area.

[Noran]

Just make sure you are getting OEM parts

ICBC won't let you use OEM parts unless:


You have extended OEM Policy
or
Poor aftermarket part fitment
No used part available


Judging from the pictures it may be more cost and time efficient to replace the fender rather than repairing it.

[hotong]

century collision is good.

[VR6GTI]

ICBC won't let you use OEM parts unless:


You have extended OEM Policy
or
Poor aftermarket part fitment
No used part available


Judging from the pictures it may be more cost and time efficient to replace the fender rather than repairing it.
Meh, shops have there ways of getting OEM parts regardless of what icbc says. There is a loophole for everything.
Aftermarket body panels, lights etc are complete crap.

[ime2006]

My car is currently with No.1 Collision on Lougheed. (Certified for Mercedes and BMW)
They were saying my car will take 5 weeks. (that was told 1.5 weeks ago. 3.5 more weeks to go from then.)

I will post review later on.

[AzNightmare]

I have "new body parts replacement benefit" from Optiom.
So that should be beneficial for me to get new OEM fender?

I'm being swamped by stupid paper work right now. Such a big hassle.
Optiom keeps telling me to make sure I get authorization from them before I proceed to take my car to a shop.

At the moment, I'm leaning toward Fastrack Auto. But I'll have to call them later and find out their estimated wait time. If it's too long, I might decided to go elsewhere.

[SkunkWorks]

I'll be the first to say that I had a pretty poor experience at Fastrack (must be my luck).

Long story short, 5 seperate visits to resolve issues, missed deadlines, poor communication, poor workmanship (initially), additional damage done by tow truck while in their possession, and an epic alignment fail and engine oil overfill by Dynamic Performance Auto Centre.

The saga wasn't resolved until I escalated the case with ICBC who stepped in and I dealt solely with Andrew (who did do his absolute best to work with me) instead of Johnny who after the 2nd visit back wanted no part of resolving the workmanship issues.

I'm not here to bash, as in the end they did satisfy their end of the deal, but it absolutely should not have regressed as far as it did with a near 2 year timeline from start to finish.

Clearly I'm in the minority which, for the most part, should mean you're in good hands. Would I personally go back? Nope.

[AzNightmare]

I'll be the first to say that I had a pretty poor experience at Fastrack (must be my luck).

Long story short, 5 seperate visits to resolve issues, missed deadlines, poor communication, poor workmanship (initially), additional damage done by tow truck while in their possession, and an epic alignment fail and engine oil overfill by Dynamic Performance Auto Centre.

The saga wasn't resolved until I escalated the case with ICBC who stepped in and I dealt solely with Andrew (who did do his absolute best to work with me) instead of Johnny who after the 2nd visit back wanted no part of resolving the workmanship issues.

I'm not here to bash, as in the end they did satisfy their end of the deal, but it absolutely should not have regressed as far as it did with a near 2 year timeline from start to finish.

Clearly I'm in the minority which, for the most part, should mean you're in good hands. Would I personally go back? Nope.

What kind of damage was on your car? 2 year start-finish is a longggggg time...

Did you keep getting loaner vehicles in between?

[AzNightmare]

Fast Track is backed up until 2nd week of May...
I made an appointment to get the car assessed on Friday. But not sure should I cancel the appointment and look else where?

How does this work? If one shop assesses my vehicle, can I later change my mind and go to another shop? And once I bring my car in for assessment, do they take it in then, or do I come back when they are ready to begin work?

[VR6GTI]

seems pretty reasonable for appointment
You can goto any shop but if the other shop submits an estimate to your insurance company it can be a bitch to get it changed over. They usually download your claim, make a note to order some of the parts if needed closer to your drop off date. You come back with your vehicle when your appointment date comes up.
If you don't think you want to wait until the middle of may then i would suggest not taking the assessment appointment on friday.

[Truenosan]

Just make sure you are getting OEM parts

Doesn't work that way. Why do so many people think that you can just demand OEM parts.

Even if a shop downloads the claim, as long as they don't summit anything, another shop can still draw the claim in. Most shops wont submit anything as you can't do a thorough estimate without taking the car apart (if needed)

On another note, I'm not surprised Dynamic performed an epic fail of an alignment.

A lot of dealerships are price matching aftermarket parts, so it is up to the shop if they are willing to do that or not. Optimum Insurance will cover a new part ONLY if ICBC determines the part is being replaced. So if the claim states the part is being repaired, your 3rd party insurance wont do anything. Only if the part that is being replaced is aftermarket/used, then will Optimum reimburse the shop the difference for the OEM part.

[matrixfwd]

Took car to openroad auto body in Richmond for simple bumper painting after a hit and Run.

They were fast. Got car back after couple days.

Paint job upon closer inspection with flash light, I saw a couple of tiny imperfections in the Clear coat. Like a small hairline. Also saw what looks to be a finger print.

It was so tiny I didn't bother going back for a repaint. The color matching was good though.

I'd give 7/10.



Sent from my iPhone using Tapatalk

[striderblade]

^ why not. They said their work is lifetime guaranteed.

[Jas29]

Overseas auto body in Surrey did a great job on my grandpa's van would recommend them 100%

[MR_BIGGS]

Cosmos

[Akinari]

Going to echo some of the experiences shared above and say that Fastrack was awesome when I recently had my car in to get a scratched and dented front passenger side door repaired.

Very satisfied with the quality of service and work provided. Upon picking up the vehicle, I noticed two very minor scratches on the door I had repaired and repainted, Andrew immediately took care of it for me getting it polished out before I left. Everything was clean, no weird things going on anywhere. Otherwise no paint imperfections, perfect paint match on a light metallic green colour for a 2004 car with 310,000kms.

I was unhappy with the Kia Soul courtesy car they had as it seemed to have some motor issues with a very rough idle at times, I called in to let them know and they accommodated me and was able to get me into another car without any hassle.

They are a very busy shop, but the level of work and professionalism they display seems like they put in a lot of passion into what they do. And Andrew is a super awesome guy as well!

[VR6GTI]

Doesn't work that way. Why do so many people think that you can just demand OEM parts.

Because you can, you walk into a shop not be a dick hole, explain your concerns any shop that would be an aftermarket or used part on your car would not be to smart

[roastpuff]

For those people further out into the Valley, Bavara Auto Haus did a really good job on my vandalized GTI. Very happy with their work.

[KDMofo]

Because you can, you walk into a shop not be a dick hole, explain your concerns any shop that would be an aftermarket or used part on your car would not be to smart

Unless it's out of your own pocket, you(or the shop) doesn't have a choice on what parts go on the car. The goal for an express shop to make ICBC happy is to repair the car for as cheap as possible. And yes saving $5 is a big enough difference

The only way to get OEM parts on your car is

No recycled parts available
&
Dealer can match aftermarket price
or
No aftermarket part available
or
Sometimes aftermarket part is defective/poor quality(usually headlights)

OR you can pay the price difference between aftermarket and OEM

[VR6GTI]

Unless it's out of your own pocket, you(or the shop) doesn't have a choice on what parts go on the car. The goal for an express shop to make ICBC happy is to repair the car for as cheap as possible. And yes saving $5 is a big enough difference

The only way to get OEM parts on your car is

No recycled parts available
&
Dealer can match aftermarket price
or
No aftermarket part available
or
Sometimes aftermarket part is defective/poor quality(usually headlights)

OR you can pay the price difference between aftermarket and OEM
I wont go into this to far but your going to the wrong shops if you are not getting OEM parts

[Noran]

If you don't have proper coverage and requirements listed above aren't met, it's considered fraud and can get you and the shop in lots of trouble.

That being said, most jobber parts are complete shit and get returned and replaced with an OEM part.

If you ever want an example of "you get what you pay for", look at aftermarket body parts and compare them to their OEM counterpart. It's incredible how A/M manufacturers pass that shit through QC.

[VR6GTI]

If you don't have proper coverage and requirements listed above aren't met, it's considered fraud and can get you and the shop in lots of trouble.

That being said, most jobber parts are complete shit and get returned and replaced with an OEM part.

If you ever want an example of "you get what you pay for", look at aftermarket body parts and compare them to their OEM counterpart. It's incredible how A/M manufacturers pass that shit through QC.
Were talking about getting OEM parts, not sure where fraud comes into this

[KDMofo]

I wont go into this to far but your going to the wrong shops if you are not getting OEM parts


I'm an estimator at an express shop with one of the highest icbc set rates in Vancouver. I'm sure if we were doing something wrong we wouldn't have our accreditation.

Remember icbc picks what parts goes onto the car, they pick the cheapest part and if there is a cheaper alternative available and you chose to ignore it to buy oem then you're fucked.

[VR6GTI]

I'm an estimator at an express shop with one of the highest icbc set rates in Vancouver. I'm sure if we were doing something wrong we wouldn't have our accreditation.
Then hopefully you are getting your customers OEM parts that ask for them.

[KDMofo]

I honestly can't tell if you're being purposely ignorant or just stupid. Icbc pays for repairs so icbc decides how the car is repaired. If the customer was paying the difference or for the whole repair, they can ask for whatever they want.

[VR6GTI]

I honestly can't tell if you're being purposely ignorant or just stupid. Icbc pays for repairs so icbc decides how the car is repaired. If the customer was paying the difference or for the whole repair, they can ask for whatever they want.
Well in this case i would never go to your shop.
If icbc is telling you how to repair a vehicle well then....

[knight604]

From my personal experience, Twin star collision always fights to get OEM parts when ICBC is trying to unload aftermarket parts.

FUCK ICBC.

[VR6GTI]

From my personal experience, Twin star collision always fights to get OEM parts when ICBC is trying to unload aftermarket parts.

FUCK ICBC.
Some shops do, some shops tell you ICBC told them they HAD to use this aftermarket part, which is unture. The shop is telling you this because they are making 50%+ mark up on that part.

[knight604]

I know them personally, not as acquaintance.

[KDMofo]

I don't know where you are getting information from but you need to stop talking out of your ass. If you knew anything about the industry you would know that parts are sold to customer at retail price and shops only get a small discount from it. That means that profit margins on aftermarket goods are lower than OEM because they cost less.
Express shops are trusted by ICBC to make economical desicision on repairs. If you're making poor decisions and costing icbc more money they will either take your express accreditation away or lower your labour rates.

[VR6GTI]

I don't know where you are getting information from but you need to stop talking out of your ass. If you knew anything about the industry you would know that parts are sold to customer at retail price and shops only get a small discount from it. That means that profit margins on aftermarket goods are lower than OEM because they cost less.
Express shops are trusted by ICBC to make economical desicision on repairs. If you're making poor decisions and costing icbc more money they will either take your express accreditation away or lower your labour rates.
I'm not gonna get into a pissing contest with an estimator.
I could tear your whole post apart, but i don't really feel like doing so on this forum. Lets take it to PM if you want to get pissy about only getting a small discount.
You keep bringing things that have nothing to do with what i said, i never said anything abour labour rates or making poor decisions.

[Noran]

It's fraud because you're cheating those (like OP) who have purchased an extended OEM policy that ensures any part replaced is manufactured by the original equipment supplier. How is it fair for you to have equal treatment to somebody that has paid for additional coverage?

There are ways to get OEM parts, but simply asking for them is not one of them.

I do agree that jobber parts are absolute crap and I do wish that all parts were OEM, but unless everybody pays a higher insurance rate that won't happen.

OP has his answer and there's not much point in continuing this any further.

[triplefive]

For those people further out into the Valley, Bavara Auto Haus did a really good job on my vandalized GTI. Very happy with their work.


I brought my car into Bavara Auto Haus due to recommendations from Revscene but I had a very bad experience with them. They're actually bankrupt now.

The owner, Sean Dawson knew they were going bankrupt and did not pay for a bunch of customers' courtesy cars for ICBC claims. I was sent to collections by Hertz half a year later but luckily I was able to get ICBC to pay for it. ICBC even indicated many people had this problem with Bavara because they already knew they were going bankrupt and therefore purposely deceived their customers.

[roastpuff]

I brought my car into Bavara Auto Haus due to recommendations from Revscene but I had a very bad experience with them. They're actually bankrupt now.

The owner, Sean Dawson knew they were going bankrupt and did not pay for a bunch of customers' courtesy cars for ICBC claims. I was sent to collections by Hertz half a year later but luckily I was able to get ICBC to pay for it. ICBC even indicated many people had this problem with Bavara because they already knew they were going bankrupt and therefore purposely deceived their customers.

Oh, I didn't know that they went bankrupt. Sorry to hear that...

[AzNightmare]

Lol, damn. Didn't know my thread turned into a discussion/debate. Is all good though. I don't mind learning new things.

So when you guys say "aftermarket" in this context, you're talking about 3rd party built body panels, right?

Is there a way to tell if my part is oem or aftermarket?
Like I said earlier, my optiom plan says I should get oem parts only. The guy at fastrack said he will get oem fender for me. And repaint the bumper.

I forgot to ask him the estimate quote for repairs for my curiosity, but I'll ask him when I actually drop my car off...
1 month wait time... Lol. Oh well I can wait. As long as the job is done well.

[Suprarz666]

Most of the time OEM panels will be stamped somewhere with the manufacturers mark.
for example, the back of the bumpers would be stamped with Toyota if its OEM.

Also, the shop working on it would tell you if you ask.

[6thGear.]

Most dealers will match jobber/aftermarket parts these days. There's a lot of right answers in this thread but that depends on who you ask. At the end of the day as long as the shop stays within the allotted repair cost, ICBC won't care if it's an oem or jobber parts. ICBC will only consider it fraud when a shop asks for an oem part but instead installs a jobber/used or just repairs it. When a shop is a VALET shop (ones that actually write the original claim/estimate) ICBC trusts that shop to do a honest estimate.

[VR6GTI]

6thgear knows what's going on
Noran says that's fraud and unfair

[MK-EK]

I'll be the first to say that I had a pretty poor experience at Fastrack (must be my luck).

Long story short, 5 seperate visits to resolve issues, missed deadlines, poor communication, poor workmanship (initially), additional damage done by tow truck while in their possession, and an epic alignment fail and engine oil overfill by Dynamic Performance Auto Centre.

The saga wasn't resolved until I escalated the case with ICBC who stepped in and I dealt solely with Andrew (who did do his absolute best to work with me) instead of Johnny who after the 2nd visit back wanted no part of resolving the workmanship issues.

I'm not here to bash, as in the end they did satisfy their end of the deal, but it absolutely should not have regressed as far as it did with a near 2 year timeline from start to finish.

Clearly I'm in the minority which, for the most part, should mean you're in good hands. Would I personally go back? Nope.

I frequently use Dynamic's services and i never had a problem with anything they have done for my car. My experience with them has been great.

[AzNightmare]

Ok, I re-read the thread again. I missed some posts earlier.

So if I ask and the shop verbally says, "yes, the fender will be replaced with OEM one"
then is that a verbal binding that it would be considered fraud if he doesn't follow through?

And since it's a fender, gonna be hard for me to see any stamping on the back to tell afterward, unless I pull the fender off myself.

[westopher]

Depending on the car you can usually see the stamping when you open the hood. If the car looks good, you are better than 99% of body shop experiences of anyone I have known. I wouldn't stress about it being OEM if the fitment and colour match was great.

[6thGear.]

Ok, I re-read the thread again. I missed some posts earlier.

So if I ask and the shop verbally says, "yes, the fender will be replaced with OEM one"
then is that a verbal binding that it would be considered fraud if he doesn't follow through?

And since it's a fender, gonna be hard for me to see any stamping on the back to tell afterward, unless I pull the fender off myself.

While you are waiting, a good estimator would call for price quotes while doing the estimate before submitting to ICBC. If all goes well, he/she will write in the comment box that dealer price matched. ICBC will know what parts prices are and if that comment is true they usually approve the estimate. As for stampings, its usually on the inside lip of the fender under the hood. If the painter is smart they will leave the decal on that reads "RDOT". If you are verbally told that the part is OEM replacement without him getting approval on your claim yet, he/she just isn't very smart.

Now before everyone thinks "Fuck this shit I'm not getting Replacement Cost Policy when I renew insurance cause I can still get OEM parts without it" still should understand that it's still quite useful especially when your car is in a major accident and on the verge of a total loss.

[AzNightmare]

OK. so this is an interesting turn of events. I'm a "regular" at the grocery store I park at. And I guess the asshole that hit me is a regular too.

I saw his car in the parking lot today, so I decided to take photos of his car and the area of impact.
http://i.imgur.com/tmDCf1t.jpg?1
Seemed like he barely suffered any damage though. You can kind of see my white paint, but there's also black too. Unfortunately, that bumper is matte, so it seems to absorb impacts well.
He also has 2 dents in his rear bumper on each corner... lol

I can now confirm it's a second gen Jeep Grand Cherokee.

You think I should submit new "evidence" to ICBC? They've already resolved it as hit-and-run.

[VR6GTI]

Unless they admit to hitting your car or have video proof you got no case

[M Speed]

If you suspect the party involved, you can submit your finding to ICBC. They will review the case and will call in the other party in for a measurement. If the marks lined up, you got a case.

I've done this before and won the case.

[AzNightmare]

Update:


So my appointment day finally arrives. I took my car in yesterday morning and they gave me a courtesy car.

In the afternoon, I get a call back saying there was a delay with my fender that they ordered. So since it won't arrive until next week, they can't work on my car. It would have been more convenient to just leave my car at the shop and keep the courtesy car for an extra week but the shop wanted me to return it ASAP so that they can lend it out to someone else.

So I gave them back the courtesy car and booked a new appointment for next week. When I got my car back again, I noticed the dash cam unplugged, with the cable loose and hanging.

TL;DR,
Is it proper procedure for them to unplug my dash cam? Can I request them not to touch it? My dashcam doesn't record audio.

[VR6GTI]

You can ask them all you want, they probably unplug it thinking the battery might die. They might also have a policy where they won't allow a dashcam to plugged in, incase of recording and they don't allow that.
Strange events with the fender, i would tell them to pound sand about the courtesy car. They should have ordered your fender 2 weeks ago. But you already returned it.

[AzNightmare]

You can ask them all you want, they probably unplug it thinking the battery might die. They might also have a policy where they won't allow a dashcam to plugged in, incase of recording and they don't allow that.
Strange events with the fender, i would tell them to pound sand about the courtesy car. They should have ordered your fender 2 weeks ago. But you already returned it.

Yeah, it's kind of messed up.
I think they ordered an aftermarket fender because my other insurance never contacted them. And then now it's been approved I get an OEM fender.

I've been trying to look into the dashcam thing, seems like a gray area

[nah]

Overseas auto body in Surrey did a great job on my grandpa's van would recommend them 100%

They were shit for my repair a couple of years ago.

Sangam Autobody is awesome for the repair they did for my Venza recently.

[AzNightmare]

Update/Review:

Post may be TL;DR, but I wanted to be a bit more in-depth than the generic "It was good! highly recommended. A+++"
So I dropped my car off at Fastrack on Tuesday morning. It was done and ready by Thursday late afternoon. I didn't have time, so I ended up picking up the car Friday morning. I didn't expect the job to be done so quickly, so that was great.

Initial examination:
Mostly everything was good. Paint surface was good, paint matching was done well, no issues with the paint job. On my fender, my car comes with clear "rock chip protection" film from the factory. So the only flaw I noticed was this:
http://i.imgur.com/kM9Vhwi.jpg
Someone didn't wash their hands before applying it on, so now there's a dirty fingerprint underneath. The shop said they'll order a new film and fix that up. Unfortunately, I'll have to go back again next week. Shouldn't take any longer than 10-15 minutes.

Closer examination at home:
I did notice a few things... Firstly, the fitment. Although the fender is an oem replacement, the gap between the panels were smaller than "oem". So looking from a distance, the fender and bumper looks like it's one solid piece. It's pretty minor though and not really noticeable unless you're very attentive to detail.
http://i.imgur.com/aEMnhT6.jpg

---
Secondly, because the fender was replaced and repainted, the door had to be painted as well to blend the fender colour. The weather strip had to be removed, but it's a "one-time use" item, so the shop had to order in an oem replacement. It's quite minor, but the weather strip isn't flush anymore. I'm not sure if it's due to poor installation or if the replacement weather strip is flawed. Once again, no one would notice unless you're very attentive to detail. But the fact that it's uneven is kind of bothering me. I might bring it up when I go back next week to get my protective film issue fixed. Maybe they'll order a new weather strip?.. I'm not sure if it's worth the hassle though.
http://i.imgur.com/zfMIrlR.jpg

---
Thirdly, I removed my bumper (because I've been doing that regularly since I'm working on the car) and I noticed broken pegs. The part that attaches my bumper to the fender is held in by a few screws and there are 2 pegs on each side that help align up the parts. When I was removing my bumper, one side had a peg that was barely attached on and pretty much broken off. I eventually just pulled it off because it wasn't much use anymore. On the other side, the peg was completely gone.
http://i.imgur.com/E4ZUD25.jpg
I'm not sure how this happened or what was going on during the assembly... That being said, it's internal which most people wouldn't have ever noticed if they don't work on their cars, and it doesn't affect anything once the screws are in place. But it's still worth noting that this shouldn't have happened.

Overall Experience:
Despite these few problems, overall, I'm satisfied. This is actually my first time taking my car to a shop for repairs so I don't really have anything to compare with. They cleaned my interior, washed and detailed my car, and left a notepad and microfiber cloth on the dashboard as a gift when I got my car back. So the finished presentation was good. I would think it's usually hard to fix everything 100% as if it came straight out of the factory so I tried to be reasonable about it and I think they came pretty close. But like I said, this is my first time going to a repair shop. If these issues are things worth complaining about to the shop because many other shops would have been better, let me know.

[v_tec]

Curious, what kind of courtesy car did they gave you?

[AzNightmare]

Curious, what kind of courtesy car did they gave you?

First time, Prius C.
Second time, Prius V.

Prius C was terrible. The Prius V was decent in PWR mode.

[AzNightmare]

Update on my previous update:

So Fastrack gave me a call yesterday telling me my StoneGuard® protection film is ready. I brought my car back to the shop this morning.

I also pointed out all the issues I had from my previous post. So they went ahead and reapplied the film.

http://i.imgur.com/5IE2nCv.jpg

:pokerface: Pretty good... but there's a tiny blue lint stuck underneath. Well shit, that's life I guess. Not going to bother with that since it is pretty hard to notice unless you're examining it. Moving on...

I told them about the broken pegs and how the fender wasn't lining up. First of all, they didn't really seem apologetic about the pegs. No "sorry" or anything. Didn't even seem like they realize they were the ones that broke it. Because I do work with my car and they know I was removing the bumper, it almost seemed like they took the issue less seriously because maybe in the back of their heads, they thought I could have been the culprit??

I told them one side, the peg was completely missing. The other side, it was hanging partially. They told me I shouldn't have pulled it off, cause then they can "WELDBOND" it. Either way, the piece was more or less busted, so whether I completely yanked it off or left it loosely broken was irrelevant. Coming in, I didn't really think there was much of a solution, but it would have been nice if they admitted fault for breaking them.

For the fender/bumper gap,
http://i.imgur.com/aEMnhT6.jpg
I told them the space doesn't look the same as "oem". The guy says it's supposed to be tight like that. The other side has a gap cause I was removing my bumper a lot so it got looser over time (wtf?) The new fender has a new clip and it will only have a space if you voluntarily pull it out to make space, yada yada yada. At this point, I had no idea if he was bullshitting me or not so I kind of tuned out. The more important thing is, I knew they weren't going to do anything about it, so whatever. I had already decided if they can't fix it, I might just make my own "spacer" and fit it in between.

So for my last issue, the window weather strip. Apparently, they said the weather strip is fine, it's the "triangle" window that's off. Because that piece is glued to the fender, it was removed from the original fender and reattached to the new fender. That work was outsourced to a company that specializes in windows, so they shifted the blame over to them saying it's them that didn't attach the window properly.

Fastrack did help me set up an appointment for today in the afternoon with that window company. The only problem is, when I got home to take a closer look at the weather strip, in my honest opinion, I think it's the weather strip itself that is at fault. Both sides did their assembly correctly, but it's going to be misaligned if the weather strip is not made correctly from the factory. I'm going to meet up with that window company later today, but I'm worried they're gonna look at it and be like, "nope, it's the weather strip that's installed wrong... go back to Fastrack"
:derp:

----------

update:
Yeah... The guy from the window company took a look. Said he was the one that personally worked on this car and remembers there isn't really a way for him to adjust anything cause there's pegs inside that help align up that "triangle" window. Unless he started doing custom work which would not be good. Said it was probably the weather strip that wasn't made properly at the factory. He called Fastrack and they worked it out. They're gonna order me a new weather strip. yay.