[Koflach]

My wife, kids and I are going to be moving to Langley in July and I wanted to take this chance to look at our TV & Internet plan options. We are currently with Telus TV and have been with them for about 4-5 years. Our non discounted price is about $150-$160/month but i usually get them to discount it by about 20%+ every 6 months as their prices have been creeping up year over year with no noticeable change in service.

Our current TV package is Popular Choices, Sports, Family, Entertainment Extra, Time Choice, Lifestyle.

Internet: 300Gb plan. I've gone over 150gb only once in the last 12 months and average between 120-140gb / month.

Home Phone: nope.

I really dont care about what the 6 month promotional prices are,i'm moreso interested in my actual cost is when promotions run out. If anyone here who works for Telus, Shaw or Bell can help shed some light on my options, id appreciate it. thanks.

[tiger_handheld]

in for this info as well.

[guurl]

hey guys,
will pm :) check your inboxes

[SoulCrusher]

I'm paying 160$ to telus for the same stuff. Limited options

[willystyle]

hey guys,
will pm :) check your inboxes
I'm interested too.

[hi-revs]

Interested as well.

[6o4__boi]

very interested

i honestly just want my current plan with Shaw (30mbps iirc) and a cable package that consists of SNET/SNET1/SNET360/SNET Van and TSN 1/2/3/4/5

[sevewone]

First off, Bell will definitely be higher.

Your best bang for buck will be to get the TV for the promo and sell it, then devide that amount by 24 months (2YSA). you might have to switch the account to your wifes name (or whoever is living with you) to get this NEW promo deal. It also depends if your Wireless device is with Telus as they will give another discount. Being a long time client that raises your score with Telus and more discounts will be available.

I am a direct Telus employee who works in the field so I am not 100% sure on pricing. Call 310MYTV during the day, wait times usually are not to bad.

[guurl]

Have some pretty good internet only plans 30&60mbps for 6 months for Shaw no contracts. PM me for more info!!

Sorry guys I only started PMing some of you today (forgot to check threads)

[John]

Is there a reason why a good deal on internet needs to be discussed off-line in PM? Everyone's Username is anonymous already.
I am interested in hearing what deals others are getting, so I can deal knowledgeably when I am shopping again.
Thanks.

[Hehe]

It's basically power of information.

Shaw or Telus is able to offer deeply discounted packages that offer them little profit margin, but worth it to get market share.

However, they don't want their existing clients who are paying them a very high profit margin to become aware of such offer, because it's not in their best interest to let everyone on the low margin plans.

[John]

^ Your comment is completely valid, but the intended user of forum is the general public, not ISP employees. I was hoping some customers would share information on their the deals they have gotten, and give info on how to acquire them. e.g. Red Flag Deals.

[tomatogunk]

Its because these are not publicly advertised deals available to the general public. These 'deals' are generally promotional offers geared towards users of competing ISPs or ex-customers to win them back.

Typically the offer is 50% off for the first 6 months where you can add an additional $x to get the tv and phone bundle, etc etc. These 'deals' could also change at a moments notice since these are internal promotions. Lastly it is a SALES promotion after all, so the person who signs new clients up gets compensated for it. The bigger the bundle, the more they get compensated.

Only Shaw's outbound residential sales team have access to these promotional offer codes/packages. If you call in and say so & so was able to get a deal for X price, the inbound reps won't be able to pull the codes you're talking about.

[DJ Milk]

Better sign up now and get your 3 or 6 months 50% off promotion because Shaw is raising their rates again

https://www.shaw.ca/Customer-Bulletins/Residential-Rate-Increase/

[ShawGuy]

I work in Shaw's direct sale and we specialize in promos, which are also consistently better than the advertised ones online or in the call centres. If you guys need any hook ups from Shaw, Internet and phone (without TV) is on a crazy special right now. Text me (Jack) or call me at 604-561-9301.

Certain promos are ending at the end of the month. So holler soon k? :thumbs:

[ShawGuy]

Is there a reason why a good deal on internet needs to be discussed off-line in PM? Everyone's Username is anonymous already.
I am interested in hearing what deals others are getting, so I can deal knowledgeably when I am shopping again.
Thanks.

It's because companies like Shaw have policies that prohibit its employees to post its promotions and prices on any social media platform.

Reason unknown; above my pay scale :lawl:

[Euro7r]

Bumping. Currently fed up paying $160 for Shaw (TV/Home Phone/Slowest Internet).

Looking at switching to Telus, anyone score any good deals lately with Telus? Or is what I am paying with Shaw similar to what Telus is charging for the same service?

[6o4__boi]

Do you watch TV or use the home phone much?

If not, just sign up for internet 150.
I cut my cable and pretty much just stream everything now.

[xjc11]

surf internet

[Hondaracer]

Currently i get Shaw internet 60 and a bunch of channels, for $90 a month

moving to house in Van i need internet 150 with at least the same amount of channels.

Would it be beneficial to get the wifey to call in and sign up for a new customer contract? or should i try and port over my contract to the new house?

i also want the gateway system though

[Nlkko]

Cut cable and just stream. Who even use home phone anymore.

Pay 70 something for Internet 150.

[Hondaracer]

Streaming is never as good quality as legit cable. I've never seen a streaming setup that has been acceptable as of yet

[GLOW]

Bumping. Currently fed up paying $160 for Shaw (TV/Home Phone/Slowest Internet).

Looking at switching to Telus, anyone score any good deals lately with Telus? Or is what I am paying with Shaw similar to what Telus is charging for the same service?

i just switched to telus and had a triple package. $70 for first 6 months i think $150 or 155 after. 2 year contract. 150 internet basic cable with fairchild channel. just received a call today from shaw offering me $70/month for a year no contract. FFS why didn't they do this when i called in a few times before FailFish. i hate it when companies play these cat and mouse games and when it's game over they show their hand. :yuno:

[Euro7r]

i just switched to telus and had a triple package. $70 for first 6 months i think $150 or 155 after. 2 year contract. 150 internet basic cable with fairchild channel. just received a call today from shaw offering me $70/month for a year no contract. FFS why didn't they do this when i called in a few times before FailFish. i hate it when companies play these cat and mouse games and when it's game over they show their hand. :yuno:

I am going to call up Shaw and tell them Telus offering such and such @ this price, see if they will bite in to lower my bill to retain me as a customer.

I really have nothing to lose in this situation, worst case they say no deal.

[TOPEC]

Currently i get Shaw internet 60 and a bunch of channels, for $90 a month

moving to house in Van i need internet 150 with at least the same amount of channels.

Would it be beneficial to get the wifey to call in and sign up for a new customer contract? or should i try and port over my contract to the new house?

i also want the gateway system though

r u currently on a contract? if yes then u gotta move that contract over to the new house or pay the cancellation fee. if ur not on a contract then get ur wife to sign up at the new address and reap all the new sign up promos

honestly tho, for internet alone, the 2 year contract at $79.99/month for internet 150 is a great deal, and if u sign up as a new customer, ur first year is only $49.99/month and then $79.99/month for the 2nd year term.

I am going to call up Shaw and tell them Telus offering such and such @ this price, see if they will bite in to lower my bill to retain me as a customer.

I really have nothing to lose in this situation, worst case they say no deal.

if u do that, they'll just offer u like $15 off ur monthly bill for 6 or 12 months and argue with u on how great their services are compared to telus's service quality.

here's what u actually do, and this makes it easier if u have a home phone. call up telus and tell them u want to sign up TV internet and phone with them at what ever package deal, and set the install date 2 weeks ahead. this is where the home phone comes into play. if u have a home phone, telus will send a number port request to shaw about a weeks time before the requested port date(which is ur install date), this will for sure get shaw's attention that u mean business and ur actually leaving. 9/10 times they'll get their loyalty department to call u and try and offer u some good deals to keep u from leaving, they'll discuss with u stuff like is it the quality of service causing u to leave or price or product. if the deal they offer u is good, then stay with shaw and call up telus to cancel the install. this is speaking from first hand experience in november. the same loyalty rep tried calling me 3 nights in a roll at the time my mom said i'll be home but i couldnt make it and finally on the 4th night the rep got a hold of me.

[noTirl]

here's what u actually do, and this makes it easier if u have a home phone. call up telus and tell them u want to sign up TV internet and phone with them at what ever package deal, and set the install date 2 weeks ahead. this is where the home phone comes into play. if u have a home phone, telus will send a number port request to shaw about a weeks time before the requested port date(which is ur install date), this will for sure get shaw's attention that u mean business and ur actually leaving. 9/10 times they'll get their loyalty department to call u and try and offer u some good deals to keep u from leaving, they'll discuss with u stuff like is it the quality of service causing u to leave or price or product. if the deal they offer u is good, then stay with shaw and call up telus to cancel the install. this is speaking from first hand experience in november. the same loyalty rep tried calling me 3 nights in a roll at the time my mom said i'll be home but i couldnt make it and finally on the 4th night the rep got a hold of me.

Yeah its a pretty dumb game they play. From what I've seen:

CSR have deals 1,2, and 3. Then Outbound/inhomes/technicians has deals 4,5,6. Loyalty has deals 7, 8, 9, 10. and then finally WINBACK has deals 11, 12, 13.

Its just stupid how depending on what channel of contact you get different deals are offered and sometimes they're just $5-10 difference. So to get the absolute best deal you have to leave. Not threaten to leave but actually leave.

[flipkronikz]

somebody pm me a deal for 150 internet. my 6 month 60 speed with shaw is ending soon and the rep i talked to said i cant get boxing week promo because im not new.

[danned]

only new customer can get great deal of internet and tv and phone
:pokerface:

[GLOW]

switched over to a triple play for telus and just got an email for 6 month premium netflix for free. it said if i'm already a member i get a ~$72 credit

[MTV Cribs]

Before I switched to Teksavvy, Shaw kept calling me everyday offering me 6 month discount to stay. I told them it's too late because I already paid about $260 for a new modem and activation fees. I said if they give me a $260 credit and internet 30 for the promo price forever, then I will come back. The agent said no to the $260 credit and to call back every 6 months and see what they can do. I'm not going to do a dance every 6 months.

And just last month Teksavvy emailed me and said they are going to lower my internet 30 by $5 to $45/month. If it was Shaw they would have raised it by $3 to $78/month LOL

[ShawGuy]

If anybody have any Shaw related questions. You can directly call me or text me at 604-561-9301. I work in direct sales so our promotions are always VERY competitive. We give free installs and other perks, depending on what's available.

I prefer texts as it can get pretty busy with the frequent ringing, and we end up phone tagging all day. It's Jack btw

[corollagtSr5]

If your with telus and are ending three year term you can get hooked up by retentions.
TV basic with sports and 3 asian channels - $36
Internet 50 450gb - $25. You can add unlimited for $15. However it's $5 dollars first 50gb overage then $10 per 50gb after that. We don't usually go over 550gb so no point going unlimited.
Home phone with caller I'd - $10

$71 before tax. We locked it for one year too but I am free to cancel anytime. Shaw can't match. Also they can hooks you up with internet 150 at $50 if you have it in your area. After your retention meal deal is done in 6 month to a year you have to call in and have them send you straight to retentions to renew your deal. The people above like shaw guy have no power in giving you the happy meal, his only intention is to make commission of you.

[Hondaracer]

Had my installer buddy hook up our new services under new account activation in the wifeys name.

Got the gateway + 2 portals, internet 150 with popular TV package for $92 taxes in for 2 years

[guurl]

For Telus customers considering the switch..Shaws Chinese New Year Offer added..
Limited TV, Internet 150 and Chinese themepack on a value plan
- 1st year - $64.90
- 2nd year - $114.90
Averages out to about $89 a month..$100 including tax within the two years.

Msg if anybody is interested. This deal is pretty good for families who want fast internet + mainly watch chinese channels and don't like to switch back n forth between companies. Comes with up to two boxes.

$75 credit can be applied

////

or If you already have internet with shaw and would like to add tv - Only $25/35 a month for personal/popular tv for one year. No contracts.

[ziggyx]

^ do you work in CSE downtown Vancouver?

I know of one other revscener and myself who work there right now haha.

[thebrownboy]

^^ Another CSE here from downtown Vancouver haha

[guurl]

No not CSE lol. In home

[bcrdukes]

How's Shaw's new IPTV solution? Anyone try it?

[TOPEC]

give it about a year to work out the bugs and issues before jumping on it

[MikeyStyle]

How's Shaw's new IPTV solution? Anyone try it?
still in testing phase

no freaking idea why they decided to launch it to the public when there's so many issues on the back end

would not suggest it for now

[JDMDreams]

If I need just Internet for now what is the best option? Shaw promotion from my friend cheapest was like 60 a month for Internet only for a year then it gets jacked up to 100 a month. I was looking into suntel and cik? But even those are roughly 55 a month and you might have to buy your own equipment. Brand new set up BTW. I'm also looking to switch from existing Telus plan Cuz my 1 year student promotion ended and Internet is like 70 a month. Any good suggestions?

[noTirl]

If I need just Internet for now what is the best option? Shaw promotion from my friend cheapest was like 60 a month for Internet only for a year then it gets jacked up to 100 a month. I was looking into suntel and cik? But even those are roughly 55 a month and you might have to buy your own equipment. Brand new set up BTW. I'm also looking to switch from existing Telus plan Cuz my 1 year student promotion ended and Internet is like 70 a month. Any good suggestions?

In reality nothing beats student deals so you should probably do a non-contract until you get can student deals again.

[bcrdukes]

give it about a year to work out the bugs and issues before jumping on it

still in testing phase

no freaking idea why they decided to launch it to the public when there's so many issues on the back end

would not suggest it for now

That's interesting to know. Does the product use an existing set top box or does it have a dedicated/new set top box and cable modem?

What kind of bugs are there? I assume you guys have tried/seen it?

[MikeyStyle]

it's a new set top box strictly for cable. you will still require a modem if you would like to have internet

it requires a new platform on the back end to work since it's a comcast product. the thing is, it doesn't play nicely with the aging system that they're currently using. should be less of a hassle for brand new customers, but it can be a big headache if you're migrating from one system to the next

essentially, they're learning as they go. they're trying to adapt it from comcast to work and it's a big pain so far. very restrictive system as there's no flexibility with it

my co-worker got it installed and it stopped working a few hours in. took about 2-3 days for them to figure it out

would highly suggest to avoid it for now as it doesn't bring that much features to the table to make it worth the trouble. i'm sure in time it will get better

[Jonydakiller]

it's a new set top box strictly for cable. you will still require a modem if you would like to have internet

it requires a new platform on the back end to work since it's a comcast product. the thing is, it doesn't play nicely with the aging system that they're currently using. should be less of a hassle for brand new customers, but it can be a big headache if you're migrating from one system to the next

essentially, they're learning as they go. they're trying to adapt it from comcast to work and it's a big pain so far. very restrictive system as there's no flexibility with it

my co-worker got it installed and it stopped working a few hours in. took about 2-3 days for them to figure it out

would highly suggest to avoid it for now as it doesn't bring that much features to the table to make it worth the trouble. i'm sure in time it will get better

back end you mean provisioning?

our system has been testing in the field for over a month without any issues. It is a very smooth system calling up the guide scrolling through channels etc. It has on demand contents over 3000 titles i believe since the pipe on this gateway is huge so they unlock all the content to the box.

you can pull live stats right on the TV as the games are playing. Voice command is more useful than you think. simply say TSN or sportsnet it will tune the channel for you. or you can simply say keyword like donald trump and it will give you all the contents that relate to trump.

Gateway box looks exactly like the previous gateway box except....one extra sticker at the back of the machine. Portals have the biggest change, i believe its the size of a galaxy note.

hope this gives a little more info on the new system, the whole point of paying comcast for their xfinity technology is so that we don't have to deal with any software bugs to the box, you should see how many software eng. they have for comcast that deal with this shit on daily basis.

[MikeyStyle]

over a month is not long enough to make sure all the kinks are worked out. we had only recently launched in vancouver for staff testing in like december? and they're already launching it to the public now!

when it's working, all fine and dandy. i agree, the voice control feature is a cool thing, but there are just too many problems with getting it all setup

took freaking four hours to remove an extra portal from an order since it was stuck provisioned. something so simple shouldn't take that long! had to get escalated through three different departments!

if it works, fantastic. when something breaks, it's a freaking nightmare

this isn't the first time the company has done this. always launching new products half ready and just trying to patch things up as they go. they should at least make sure everything is ready for a smooth sailing as much as possible before public launch

just look at the past equipment!
wireless docsis 2/3 modems
pace boxes/expanders
first generation gateway
hd guides!!

[punkwax]

Ha. This thread just saved me $40/mo with a quick call to Telus about thinking of leaving. Still might as I have yet to compare options thoroughly, but regardless, thanks RS!

[bcrdukes]

back end you mean provisioning?

our system has been testing in the field for over a month without any issues. It is a very smooth system calling up the guide scrolling through channels etc. It has on demand contents over 3000 titles i believe since the pipe on this gateway is huge so they unlock all the content to the box.

you can pull live stats right on the TV as the games are playing. Voice command is more useful than you think. simply say TSN or sportsnet it will tune the channel for you. or you can simply say keyword like donald trump and it will give you all the contents that relate to trump.

Gateway box looks exactly like the previous gateway box except....one extra sticker at the back of the machine. Portals have the biggest change, i believe its the size of a galaxy note.

hope this gives a little more info on the new system, the whole point of paying comcast for their xfinity technology is so that we don't have to deal with any software bugs to the box, you should see how many software eng. they have for comcast that deal with this shit on daily basis.

What model is the set top box or gateway? I'm looking for something with a smaller footprint. I didn't like the size of the Motorola set top boxes, which is why I switched to Telus Optik years ago. Any photos would be helpful.

Also, how is the video quality? I liked Shaw's cable TV quality because I can only assume it wasn't as compressed when delivered to peoples homes whereas Telus, while it is acceptable, there's "something" about the picture quality that bothers me.

For most people, they will be okay with Telus Optik, but the picture quality bothers me, and if I can pay the premium for better picture quality, I will. I don't expect Shaw's IPTV solution to be perfect, but if it is in fact a better picture quality and user experience, I wouldn't mind trying it out for a while. I'm willing to keep my Telus Internet if it means a better installation/user setup experience for both me and the Shaw systems.

[MikeyStyle]

haven't seen the portal in person, but it's definitely smaller from what i've seen in pictures

didn't notice a difference in video quality compared to the old equipment, but i do know what you're referring to in regards to the telus optik

as for which provider for the internet, go with whatever the better deal is

[TOPEC]

the gateway itself looks exactly the same as the current gateway offered by shaw, but it is XG1 specific and cannot be interchanged with the current gateway. it also has a built in modem for all IPTV traffic, and then u'll have a seperate internet modem for internet traffic only. the portals are a lot smaller now, slightly bigger than an apple TV.

https://www.shaw.ca/gateway/specs/

the product itself is great as its a proven technology from comcast, the issue is with the provisioning/accounts/billing system that shaw switched to right now that is hella buggy. just like any other company in any other field, migrating a whole back end system from one platform to another will always be hella buggy in the beginning, not to mention the limited support available currently for the new platform, case in point, a poster above mentioned his friends TV took 3 days to fix

hope this gives a little more info on the new system, the whole point of paying comcast for their xfinity technology is so that we don't have to deal with any software bugs to the box, you should see how many software eng. they have for comcast that deal with this shit on daily basis.

this is exactly what is and will be wrong with shaw. they do not have the engineering resources like comcast do to fix bugs/issues on the fly. this plateform is not suppose to have any known isues or bugs as engineers are supposed to be able to push out hot patches to fix issues as they crop up. with the limited amount of engineers/resources shaw has, they try and fix an issue within 24 hrs of it being reported, and if it cannot be fixed, they escalate and rely on comcast's engineers to fix which is another 24hrs, and once the comcast engineers comes up with a fix, shaw's engineers apply the resolution which is another 24hrs. this is most likely the scenario of what happened with one of the posters friend taking 3 days to fix their TV.

[nabs]

any thoughts on TekSavvy

[tiger_handheld]

anyone sign up with guurl irl?

thinking of going with one of her deals....

[Mr.HappySilp]

still in testing phase

no freaking idea why they decided to launch it to the public when there's so many issues on the back end

would not suggest it for now

Novus tested their IPTV system over a year. Did some friendly testing for about 6 months and is slowly doing a rollout. There are still some bugs but those are rare.

What I notice is that with IPTV there are way less issue. Like no issue at all when compare to the old coxial system. However it does have issue with some Sound system or some 4K conventor for some reason.

[mos_skeeto]

Is Novus' IPTV just an android box with an app? Also, any experiences with recording?

[Mr.HappySilp]

Is Novus' IPTV just an android box with an app? Also, any experiences with recording?

You can record up to 4 shows at once the Hard drive is 1TB. Not much issue so far.

[Acura604]

After many many years with SHAW.... I have bid them farewell. All my promos were ending and my monthly bill was shooting up to $201 for Internet150/Home Phone/TV.

Switched to TELUS... .this is what I got:

Year 1: $116 + tax.

Internet 150 - Fibre Optic connection
Home Phone Lite
TV:
-ESSENTIALS : NBC HD, ABC HD, CBS HD, CBC HD, Global, FOX HD, CTV HD, MuchMusic, GameTV, Omni, YTV
-SPORTS : sportsnet, TSN, NFL network
-PRIME TIME: A&E, AMC, Bravo, Spike, TLC
-LIFESTYLE & BEYOND: Slice, Showcase, W Network, BBC Canada, LifetimeHD
-LIVING: DIY network, Food network, HGTV, OWN, MakeFUL
-EXPLORE: Animal Planet, DTour, Nat Geo Wild, National Geographic, T&E
-WORLD & BEYOND: Space, Discovery, Discovery Science, History, Investigation Discovery
-DESI Starter Pack: blah ... my wife watches this stupid shit....

Year 2: $166 + tax

- simply remove 3 options from above and I can lower it to $145 + tax.

[Euro7r]

^Just signed up with Telus and getting new services installed later this month. Got fed up with Shaw stupid ridiculous rising cost. I've been with them as loyal customer for like 16 years, no loyalty credits. Paying $171 after tax for home line, basic tv and internet 15....Absolute bullshit pricing.

Telus deal I got is, pick 6 x theme packs + internet 75 + home line = $97 per month + tax for year 1. Also got a $200 credit for jumping ships.

Year 2 goes up to $149 + tax.

[SSM_DC5]

^Just signed up with Telus and getting new services installed later this month. Got fed up with Shaw stupid ridiculous rising cost. I've been with them as loyal customer for like 16 years, no loyalty credits. Paying $171 after tax for home line, basic tv and internet 15....Absolute bullshit pricing.

Telus deal I got is, pick 6 x theme packs + internet 75 + home line = $97 per month + tax for year 1. Also got a $200 credit for jumping ships.

Year 2 goes up to $149 + tax.

Did you try calling into Shaw for a better deal and they offered you nothing? Seems like you should be getting faster internet for that price. They advertise internet 75, medium tv, home phone for $164 per month as regular price.


Does anyone know if Chinese channels are an additional cost for Shaw? I can see it's $10 for regular TV, but I don't see it for bluesky.

[Euro7r]

^They wouldn't budge at all, the price wasn't as high until recents years, they slowly jacked up the price, buck here and buck there, and next thing you know, so high now.

[Acura604]

for me, i got tired of SHAW GATEWAY...slow, laggy, ugly dated interface. BLUESKY seems like a bunch of crap... needed to try something different for a few years.

[bcrdukes]

What did you not like about Blue Sky on Shaw? (Note: I am using OptikTV from Telus.)

[Simplex123]

What did you not like about Blue Sky on Shaw? (Note: I am using OptikTV from Telus.)

He probably hasn't even tried because BlueSky does require a 2 year agreement.
The system is actually quite good and loads a lot faster than the gateway system. Voice remote is pretty intuitive and when you're searching for a movie or show it makes it a lot easier because it searches through everything, even Netflix.
If he called and asked nicely they will definitely do something about it especially when you mention Telus. With Shaw and Robelus, you just need to always call and bug them. They're not just gonna automatically add credits onto your account for no reason when your actions (by not calling to complain) show that you're willingly paying that amount.

*disclaimer I work for Shaw but do not sell home services*

[bcrdukes]

Ah, you're right. Thanks for catching that!