[Acuracura]

After calling in a claim I raised the question of video evidence. The call taker at ICBC didn’t seem to know how to handle it. She asked a supervisor and learned the options were to drop off in person or upload to youtube. I found it surprising they don’t have a system that allows claimants to upload digital evidence such as pictures or video, especially when submitting an online claim. I dropped off a USB drive to the claim centre.

They initially determined fault at 50/50 because both cars were backing up. After review of the video evidence they determined fault at 25/75 so no impact on my premiums, just have to pay 25% of the collision deductible.

Now ICBC is asking me to upload the video to youtube. Apparently the other party is not happy with the result and the adjuster wants to use the video to help explain their decision. Again, seems odd that ICBC doesn’t have a proper system for this and is relying on the claimant to do the leg work. They have the video but won’t upload or share it themselves because they simply don't do that.

Has anyone else had to do this with/for ICBC?

I’ve accommodated their request so now that it’s online, here it is:
https://youtu.be/X-oIj4WSP-M

[Rallydrv]

i have done this a multiple of times.

uploaded on youtube. and sent link, however was told icbc can't access youtube via cooperate computers, it just depends on your adjuster.

How did they review your evidence?

so on 2 occasions, i had to drop off a "cd" at claim center. (wow they still have cd readers)

[twitchyzero]

on 2 occasions where I submit a claim with dash cam footage I was able to send it via E-mail, but had to snip the video to only the relevant parts, otherwise it exceeds the 25MB easily.

[inv4zn]

I recently submitted video to ICBC for a claim, I put it on dropbox's public folder and just sent them the link to the video.

They had no trouble accessing it.

[Acuracura]

Dropbox would've been good. Email was not possible due to file size. ICBC must deal with dozens of digital evidence requests per day. I'm surprised they don't have a better system in place.

[CRS]

I went into an ICBC center when they were looking at the damage and just showed the adjuster the video.

IIRC, he asked for a copy and provided his own USB.

[320icar]

Gotta say in the video I think you are 0% at fault

[punkwax]

Wish I had a dash cam when I had a similar accident and it was deemed 50/50.

[inv4zn]

ICBC will default to 50/50 on most parking lot accidents.

My story:
I was approaching ramp going down underground parking, when I see headlights come up the same ramp. Lady was coming up ramp in parking lot, turned, drove straight into me. Gets out, mumbles something about not paying attention.

ICBC asks for dashcam footage after I mentioned in the claim that I had it, they take 10 days to review a 3km/h collision.

ICBC calls me at 8:30am, tells me it's 50/50. So I'm annoyed, ask what the process is to dispute, and adjuster goes off about how I need to go to court and the judge may find me 100% at fault, bs this bs that. I ask about Internal Review with manager, and he goes "oh yeah, well that's an option too." Motherfucker. I hang up.

17 minutes later he calls me, and said now they've decided I was actually 0% at fault. I have no idea if the dickhead was crookin' for ICBC, or if a manager overturned his decision when I mentioned "dispute", but my faith in ICBC has plummeted even further than I thought possible.

Overall, it took ICBC 10 days to process. Car was fixed in 2 days.

/rant.

tl;dr: fuck ICBC.

[hchang]

so on 2 occasions, i had to drop off a "cd" at claim center. (wow they still have cd readers)

Don't all computers have a cd slot lol

[Euro7r]

I don't believe you are required to show the person at fault anything. That's ICBC job to determine who is at fault. If the other party don't like the decision from ICBC, they can go sue ICBC.

E.g. I was in an accident last year, other party 100% at fault determined by ICBC. ICBC calls me back later on and asks if it's okay they show the other party footage, I said NO. End of claim.

[ImportPsycho]

Gotta say in the video I think you are 0% at fault

I can't figure out where the accident happened....

[Alby]

when the adjuster requested for my dashcam evidence he told me to just send him the links to the raw footage. i used google drive.

[Acuracura]

I can't figure out where the accident happened....

My wife positioned to back into the empty stall. The black civic in the stall beside started backing out as my wife was backing in. My wife saw her moving and immediately stopped. Civic driver chose not to exercise the same caution and proceeded to back into my wife's vehicle.

[CharlesInCharge]

100% not at fault.
After hitting a huge pot hole the spare tire underneath my van came dislodged.
I pull to the side and quickly came out to retrieve it some distance back. Behind me there happened to be a police car that passed by soon after and had witnessed this but didnt stop.

After ICBC claimed a car behind me was impacted and it was going to effect my insurance.
I questioned more about the claimants claim as I didnt have any immediate cars behind. This was obviously either someone making a false claim or ICBC was the fraudster.

I called the police to report the mysterious fraudster and they said the incident was even recorded by them but the information was passed to ICBC and they couldnt divulge into icbc's records.
Long story short ICBC dropped the claim and never revealed who the frauding "claimant" was.

[snowball]

Looks like someone spat on your windshield at the bottom at the moment of impact lol

[AzNightmare]

I've had several incidents within the last year. Uploaded it to YouTube every single time. Even stalked the counter to see how many views I got to see how many times ICBC is reviewing the video, lol.

Never had any issues from sharing the video with that method.

[winson604]

I have no idea why I've been siting on it but I think it's time to get a dash cam fo sho

[Mr.HappySilp]

Dash cam should be a requirement for all new cars. Not only it easier to see who is a fault, but also record all the cyclist who ingore traffic rules, gets into an accident and claim it was the drivers fault.

[twitchyzero]

nah you'll get nimbyists crying their privacy is somehow violated.

[carisear]

we are halfway there -- rear cam's are already required

Transport Canada making back-up cameras mandatory in new cars starting May 2018 - Politics - CBC News (http://www.cbc.ca/news/politics/rear-view-cameras-transport-canada-1.3829460)

[JqC]

we are halfway there -- rear cam's are already required

Transport Canada making back-up cameras mandatory in new cars starting May 2018 - Politics - CBC News (http://www.cbc.ca/news/politics/rear-view-cameras-transport-canada-1.3829460)

I wouldn't say we're halfway there based on this. Not even close.
Back up cameras are activated only in reverse gear. And there is no recording feature.

[meme405]

Don't all computers have a cd slot lol

New macbook pro doesn't even have USB ports...

[ImportPsycho]

why hasn't any car manufactures jumped on this yet?
offer built-in dash cam?

[AstulzerRZD]

why hasn't any car manufactures jumped on this yet?
offer built-in dash cam?

Chevy's Performance Data Recorder can act as one. Quality not nearly as great as some of the footage that I've seen from proper cams tho.

[urrh]

Don't all computers have a cd slot lol

New macbook pro doesn't even have USB ports...
yeah but this is icbc. bet their computers are like 10 years old and using xp. cd slots aren't out of the question

[i-vtecyo]

Long story short, a camper van from Alberta reversed into our family car and drove away, but fortunately, we got the plate number and dash cam footage. ICBC specialist called us this morning and said that they only accept the video form in a USB and not uploaded on youtube or w.e. In addition, they said they wont be able to repair our damages since my dad does not have "collision" on his insurance even tho other party is 100% at fault and that it is up to the Alberta insurance company to determine if they want to cover the cost of repairs for us. To make matters worse, ICBC said after receiving our USB, there is a possibility that we may not get the USB back... Is ICBC just trying to dodge this claim or are they correct about everything they told us?

Does any one have any advice?

will be uploading video shortly.

[VR6GTI]

I don't see why you wouldn't get the USB back unless they lost it
Why would Icbc get involved when you do not carry collision with them. It's between you and the other guys insurance

[AzNightmare]

I never once had any issues with uploading my dashcam footage on YouTube. This is absurd.

[dn53]

I don't see why you wouldn't get the USB back unless they lost it
Why would Icbc get involved when you do not carry collision with them. It's between you and the other guys insurance


Correct me if I'm wrong, but I thought the point of carrying basic insurance would be to protect you from cases like this. Isn't the purpose of collision to cover your vehicle if you are found at fault?

[Acuracura]

I don't see why you wouldn't get the USB back unless they lost it
Why would Icbc get involved when you do not carry collision with them. It's between you and the other guys insurance

I didn't get my USB drive back. ICBC should be taking care of their client and going after the Alberta drivers' insurance.

[Acuracura]

For those who have seen my video, should I be pushing for 100% not at fault? Going from 50/50 to 25/75 is a better compromise as it doesn't hurt my premiums. Obviously I'd rather not pay 25% of my collision deductible if I shouldn't have to. Just not sure it's worth the trouble.

I should mention the driver couldn't speak English so her husband did all the talking. In response to my wife asking for papers he said "it's nothing" and started removing the evidence (wiping off paint transfer/buffing out scuffs). That's when my wife started taking photos.

I don't know what story he told ICBC but it seems unlikely he's being upfront with the facts, especially since he's challenging the change from 50/50 to 25/75. He has our personal information from the insurance exchange. A guy who doesn't want to own up to a mistake may not respond well to being found further at fault/paying more. I have a family, house, car, etc to consider. It's sad the system is open to this kind of possibility.

[MG1]

When I handed in my footage of the dump truck incident (full load of boulder sized rocks, dirt, and sand dumped on the freeway with me second car behind going at 100 kph - dump truck's tailgate not closed properly), they told me USB drive only. I knew I wouldn't get it back, so I put it on a really cheap USB drive. And sure enough, I never got it back.

[i-vtecyo]

Good thing I went to best buy and bought a $10 USB flash drive. You'd think that we're already paying more than enough with the hikes in our premiums but now they're taking our flash drives too when we are providing evidence to prove that we're not at fault. I really hope ICBC doesn't try to screw us over.. I mean what kinda car (besides the new prototype 3 wheel bicycles) are allowed on the road if they don't have third party liability?

Also I forgot to add that the camper van incident was a hit and run too. The guy offered $20 dollars and when my dad declined and asked for his insurance papers, he went into his car and drove off.

PS. Sorry for thread jacking

[Mr.HappySilp]

Good thing I went to best buy and bought a $10 USB flash drive. You'd think that we're already paying more than enough with the hikes in our premiums but now they're taking our flash drives too when we are providing evidence to prove that we're not at fault. I really hope ICBC doesn't try to screw us over.. I mean what kinda car (besides the new prototype 3 wheel bicycles) are allowed on the road if they don't have third party liability?

Also I forgot to add that the camper van incident was a hit and run too. The guy offered $20 dollars and when my dad declined and asked for his insurance papers, he went into his car and drove off.

PS. Sorry for thread jacking

Next time go to the night market you can get some cheap USB stick for like $2 lol.

[GLOW]

so weird. i've used my youtube potato cam vids and emailed or submitted links online and no one has had issues... maybe it's a new thing where they wanted the hard evidence in case someone deletes the video or do not want to download youtube videos for their records?

[MG1]

It's because they're so busy over there that youtube becomes a distraction........... you know, all those other suggested videos and such :ifyouknow:

No work gets done.

It would be awesome to see how much work some of those employees get done in a day.


Dave's............. nuff said.

[minoru_tanaka]

Correct me if I'm wrong, but I thought the point of carrying basic insurance would be to protect you from cases like this. Isn't the purpose of collision to cover your vehicle if you are found at fault?

Yes that is what collision is for so no need to correct you but he says he doesn't have collision..........Collision is not part of the basic insurance
The basic insurance is 3rd party liability which is for when you're at fault.

I didn't get my USB drive back. ICBC should be taking care of their client and going after the Alberta drivers' insurance.

If you have Collision coverage then they will go after the Alberta driver's insurance cause then ICBC has to pay to fix your car, but if you don't have it, then it's none of their business.

http://i.imgur.com/RcsSkWe.png

http://www.icbc.com/claims/determine-fault/Pages/If-you-are-not-at-fault.aspx

[minoru_tanaka]

Long story short, a camper van from Alberta reversed into our family car and drove away, but fortunately, we got the plate number and dash cam footage. ICBC specialist called us this morning and said that they only accept the video form in a USB and not uploaded on youtube or w.e. In addition, they said they wont be able to repair our damages since my dad does not have "collision" on his insurance even tho other party is 100% at fault and that it is up to the Alberta insurance company to determine if they want to cover the cost of repairs for us. To make matters worse, ICBC said after receiving our USB, there is a possibility that we may not get the USB back... Is ICBC just trying to dodge this claim or are they correct about everything they told us?

Does any one have any advice?

will be uploading video shortly.

I don't understand this part though,
Basic Autoplan (http://www.icbc.com/autoplan/basic/Pages/default.aspx)
http://i.imgur.com/UshmY2f.png

It's almost as though in your case, if you just said it was a hit and run and didn't know who did it then ICBC would cover you. Maybe someone who knows this better can fill us in.

[Fafine]

Good thing I went to best buy and bought a $10 USB flash drive. You'd think that we're already paying more than enough with the hikes in our premiums but now they're taking our flash drives too when we are providing evidence to prove that we're not at fault. I really hope ICBC doesn't try to screw us over.. I mean what kinda car (besides the new prototype 3 wheel bicycles) are allowed on the road if they don't have third party liability?

Also I forgot to add that the camper van incident was a hit and run too. The guy offered $20 dollars and when my dad declined and asked for his insurance papers, he went into his car and drove off.

PS. Sorry for thread jacking


https://www.google.ca/url?sa=t&source=web&rct=j&url=http://www.icbc.com/Documents/hit-run.pdf&ved=0ahUKEwjq-evmxb7VAhWqq1QKHbW4C78QFggdMAA&usg=AFQjCNEW35LeHxWssG1RI4vYDdmlCsSsAw

[boibuddha]

Long story short, a camper van from Alberta reversed into our family car and drove away,... they said they wont be able to repair our damages since my dad does not have "collision" ...

Pulled from ICBC site, http://www.icbc.com/Documents/hit-run.pdf
• If you have ICBC collision coverage with a $1,000
deductible, or have no collision coverage, you pay
the first $750 toward the repair or replacement of
your vehicle or property

Ask why this does not apply to you.

[Obsideon]

Semi-on topic, where did you guys go to get your cams installed, where is the best deal and did the best/cleanest job in your opinion?

[MikeyStyle]

bought mine from blackboxmycar (https://blackboxmycar.ca) and they installed it as well in richmond

[Truenosan]

ICBC's system can barely handle photos that bodyshops upload for claims. I cant see them hosting videos anytime soon lol

[MG1]

Semi-on topic, where did you guys go to get your cams installed, where is the best deal and did the best/cleanest job in your opinion?

RS sponsors...............

Rise in Richmond
Soundsgood in Burnaby and Coquitlam.


It's really not that hard to do yourself, but your car is too nice to mess with.