City-bear
08-17-2017, 05:29 PM
Was wondering if anyone knew the appropriate place/contact to let them know about their horrible customer service in Vancouver.
Currently with a 1 year old lease and each experience at their dealership has been worse than the previous to the point where I've gone to two and don't ever want to go back.
When I got the new car..their sensors were faulty since day 1 (inspection probably not done properly). It took them 3 months along with a lengthy complaint to finally get my car and start driving it. This included about 5 trips to the dealership, multiple courtesy cars or them telling me they did not having one for me..thus needing to return. A break in to my car on their lot for which they told me Id have to pay the deductible and take it to a body shop (this is a new car). I went to the dealer to take it to the body shop but could not even drive it due to glass being in the seat belt buckle, seat adjustment track and window track..each requiring a wait for them to clean each specific area (It's like they didn't even clean the car at all). After an email to the manager they finally resolved it and delivered my car without having me jump through anymore hoops. Car purchased July 26 didn't drive it until October 26.
Fast forward to this year and the sensors are again malfunctioning. Made an appointment 2 weeks out to get this fixed a long with the yearly service at a different Mercedes dealership. As I dropped the car off they again told me they has no courtesy cars and sent me away in a taxi to work (they had a voucher but it didn't cover the cost). They call me a few hours later to tell me that they have a courtesy car...so I go back and pickup the courtesy car on the same day. Called me next day to tell me to pickup the car. Every time I go into Mercedes it seems like I will lose a huge chunk of time.
Any advice on who to express my disgust in this company's customer service? Does Mercedes Canada have a comments or forum location? I had a Vw before and not only did they offer shuttle service but courtesy cars as well (like had one there ready). Service jobs never took more than a working day (as in drop off in morning pickup car after work) The sensor was a software fix along with an oil change. This job according to my research shouldn't take more than a few hours to complete.
At this point I dread going to the next service. The car is shit and the service is even worse. Paying them monthly for this level of treatment feels like a joke.
Currently with a 1 year old lease and each experience at their dealership has been worse than the previous to the point where I've gone to two and don't ever want to go back.
When I got the new car..their sensors were faulty since day 1 (inspection probably not done properly). It took them 3 months along with a lengthy complaint to finally get my car and start driving it. This included about 5 trips to the dealership, multiple courtesy cars or them telling me they did not having one for me..thus needing to return. A break in to my car on their lot for which they told me Id have to pay the deductible and take it to a body shop (this is a new car). I went to the dealer to take it to the body shop but could not even drive it due to glass being in the seat belt buckle, seat adjustment track and window track..each requiring a wait for them to clean each specific area (It's like they didn't even clean the car at all). After an email to the manager they finally resolved it and delivered my car without having me jump through anymore hoops. Car purchased July 26 didn't drive it until October 26.
Fast forward to this year and the sensors are again malfunctioning. Made an appointment 2 weeks out to get this fixed a long with the yearly service at a different Mercedes dealership. As I dropped the car off they again told me they has no courtesy cars and sent me away in a taxi to work (they had a voucher but it didn't cover the cost). They call me a few hours later to tell me that they have a courtesy car...so I go back and pickup the courtesy car on the same day. Called me next day to tell me to pickup the car. Every time I go into Mercedes it seems like I will lose a huge chunk of time.
Any advice on who to express my disgust in this company's customer service? Does Mercedes Canada have a comments or forum location? I had a Vw before and not only did they offer shuttle service but courtesy cars as well (like had one there ready). Service jobs never took more than a working day (as in drop off in morning pickup car after work) The sensor was a software fix along with an oil change. This job according to my research shouldn't take more than a few hours to complete.
At this point I dread going to the next service. The car is shit and the service is even worse. Paying them monthly for this level of treatment feels like a joke.