quasi
04-22-2018, 02:02 PM
I wanted to share my experience with Dueck Richmond and GM Canada.
Approximately 6 weeks ago I decided I was going to buy a new truck, I figured I didn't need a full size and I'd go smaller this time. I liked the looks of the Colorado's, I settled on a 2018 and started shopping around. After I figured out what I wanted I started trying to make a deal on one.
I had spoken to a Sheldon, a salesman at Dueck Richmond about a different truck a few weeks earlier. I gave him a call and let him know that I was going to be making an offer on one of there trucks. I sent an email with my offer, it was contingent on a few things my trade in, some rebates and obviously the price. I put in a no BS offer, I let him know if accepted I would send a deposit right away and I would be paying the balance in cash so financing wasn't an issue.
I received a call about an hour after the offer asking for some more information on my trade in and also some information on the classes I was taking as one of the rebates that was part of the deal was a $750 student rebate that was being offered by GM. I sent him all the information, I provided receipts for my classes and I did end up sending in my transcripts.
He called me back about two later and said we have a deal, he took a $500 deposit over the phone via my visa and we made arrangements for me to pickup the truck the following day after work.
The following day I went to the bank and got my bank draft for the balance owing, a few hours before I was to pickup the truck I received a call from the dealerships financing department telling me that GM had not yet approved the Student rebate so if I wanted the truck that day I'd have to pay it upfront and they would reimburse me once it went through, she told me she'd call me in a day or two once it did. In all honesty that should have been my first tip that something was going on but I was excited about picking up a new vehicle and I didn't want to wait a few days.
I show up pay for the truck and I give them my credit card again so they can take another $250 combined with my $500 deposit to cover the $750 student rebate as it was already calculated into the deal.
Five days had past and I hadn't heard anything back from the dealership, I emailed the fiance contact and asked for an update on the status of the rebate and nobody got back to me. Another two days past and I contacted her again, this time she emailed me back that evening saying she'd call me the next day.
The next day came and went no call, another week goes by and by this time I'm getting quite annoyed. I text my salesman Sheldon and asked him if he could give me the sales managers contact information and have him call me as nobody will return my calls. About an hour after that I get a call from the fiance department person I was dealing with telling me it's not resolved yet but should be in a day or two and she'll call me. I get no call in a day or two, another week goes by and nothing.
I'm pissed at this point and I get in touch with GM, I explain the issue and I'm told someone from customer care will call me. GM had not called me back yet but two days later I finally receive an email from the fiance manager at the dealership.
The email basically said sorry it took so long, GM is denying you the rebate because the classes you take are online.
I call GM and leave a message with the customer care agent that is suppose to be calling me and ask them to call me as I want to resolve this issue. I have spoken to the customer care agent at GM twice in 3 weeks, I've left her probably 7 or 8 messages to call me she usually calls back after the 3rd or 4th one. I even sent a letter to GM with exactly what's happened, with my transcripts and receipts with a printout of the course I'm taking which is a two year program at an accredited college and a printout from GM's website saying who qualifies for the rebate in question asking someone to please call me and nothing.
This past Friday I tried to escalate this issue with customer care and asked to speak to a manager or supervisor. I was advised one would call me back but that never happened, not that I'm surprised it seems to be par for the course with this issue.
I'll be honest if the dealership would have called me back after GM rejected the rebate and offered to split it with me I probably would have taken that and not been to upset about it. They have made no effort to contact me. At the same time I sent the letter to GM I sent a copy of all the documents to the sales manager at Dueck Richmond, no call no email.
Why I'm so annoyed is when I made the deal with Dueck Richmond this rebate was part of the deal and they agreed to the deal having all my information. I honestly believe I qualify for this rebate 100% but if for some BS reason I didn't or don't I believe the dealership either knew or should have known I didn't qualify and should have no accepted the offer.
It's been almost six weeks since I purchased the truck and I have no resolution. I believe that both Dueck Richmond and General Motors dropped the ball on this one. It's totally soured my experience, once the dealership has your money you are of no use to them they will not go to bat for you and they will not try and resolve the issue since they've already made the sale there is nothing in it for them.
If you're curious about the rebate see below.
GM Student Bonus Program | GM Canada (http://programs.gm.ca/programs/studentbonus.html)
Frequently Asked Questions:
Who is eligible for the Student Bonus discount?
The Student Bonus is open to eligible individuals who:
Are full-time high school students.
Have graduated** within the last 4 years from a recognized high school.
Are part-time*** or full-time students who are enrolled in an accredited college, CEGEP, university or apprenticeship program.
Have graduated** within the last 4 years from. an accredited college, CEGEP, university or apprenticeship program.
Are part-time*** or full-time students of an Adult and Vocational program.
Have graduated** within the last 4 years from an accredited part-time or full-time Adult and Vocational program.
** For graduates, the 4-year eligibility period will be measured from the date shown on the graduate's diploma.
*** Working towards a degree or diploma for a program consisting of the equivalent of two years or 16 months of study.
Note: A student is eligible only once in his/her lifetime.
I started taking classes in September, we've thought about relocating to Ottawa because of the costs of living here. This particular college offer a program I can complete on weekends and work during the week but I figured I'd start picking away at some of the classes now so it would be less of a work load later.
This is the course I'm enrolled in, as you can see it's a two year program. I feel that whether I'm taking classes online or in a classroom is irrelevant. I'm a part time student at an accredited college in a two year program that's the only thing that's relevant. I'm pissed at GM for denying me this rebate, i'm annoyed with how long it takes to get issues resolved and I'm ticked off at Dueck Richmond for terrible customer service and making a deal either knowing or should have known they wouldn't honor it.
https://imgur.com/7bnKjBg
Approximately 6 weeks ago I decided I was going to buy a new truck, I figured I didn't need a full size and I'd go smaller this time. I liked the looks of the Colorado's, I settled on a 2018 and started shopping around. After I figured out what I wanted I started trying to make a deal on one.
I had spoken to a Sheldon, a salesman at Dueck Richmond about a different truck a few weeks earlier. I gave him a call and let him know that I was going to be making an offer on one of there trucks. I sent an email with my offer, it was contingent on a few things my trade in, some rebates and obviously the price. I put in a no BS offer, I let him know if accepted I would send a deposit right away and I would be paying the balance in cash so financing wasn't an issue.
I received a call about an hour after the offer asking for some more information on my trade in and also some information on the classes I was taking as one of the rebates that was part of the deal was a $750 student rebate that was being offered by GM. I sent him all the information, I provided receipts for my classes and I did end up sending in my transcripts.
He called me back about two later and said we have a deal, he took a $500 deposit over the phone via my visa and we made arrangements for me to pickup the truck the following day after work.
The following day I went to the bank and got my bank draft for the balance owing, a few hours before I was to pickup the truck I received a call from the dealerships financing department telling me that GM had not yet approved the Student rebate so if I wanted the truck that day I'd have to pay it upfront and they would reimburse me once it went through, she told me she'd call me in a day or two once it did. In all honesty that should have been my first tip that something was going on but I was excited about picking up a new vehicle and I didn't want to wait a few days.
I show up pay for the truck and I give them my credit card again so they can take another $250 combined with my $500 deposit to cover the $750 student rebate as it was already calculated into the deal.
Five days had past and I hadn't heard anything back from the dealership, I emailed the fiance contact and asked for an update on the status of the rebate and nobody got back to me. Another two days past and I contacted her again, this time she emailed me back that evening saying she'd call me the next day.
The next day came and went no call, another week goes by and by this time I'm getting quite annoyed. I text my salesman Sheldon and asked him if he could give me the sales managers contact information and have him call me as nobody will return my calls. About an hour after that I get a call from the fiance department person I was dealing with telling me it's not resolved yet but should be in a day or two and she'll call me. I get no call in a day or two, another week goes by and nothing.
I'm pissed at this point and I get in touch with GM, I explain the issue and I'm told someone from customer care will call me. GM had not called me back yet but two days later I finally receive an email from the fiance manager at the dealership.
The email basically said sorry it took so long, GM is denying you the rebate because the classes you take are online.
I call GM and leave a message with the customer care agent that is suppose to be calling me and ask them to call me as I want to resolve this issue. I have spoken to the customer care agent at GM twice in 3 weeks, I've left her probably 7 or 8 messages to call me she usually calls back after the 3rd or 4th one. I even sent a letter to GM with exactly what's happened, with my transcripts and receipts with a printout of the course I'm taking which is a two year program at an accredited college and a printout from GM's website saying who qualifies for the rebate in question asking someone to please call me and nothing.
This past Friday I tried to escalate this issue with customer care and asked to speak to a manager or supervisor. I was advised one would call me back but that never happened, not that I'm surprised it seems to be par for the course with this issue.
I'll be honest if the dealership would have called me back after GM rejected the rebate and offered to split it with me I probably would have taken that and not been to upset about it. They have made no effort to contact me. At the same time I sent the letter to GM I sent a copy of all the documents to the sales manager at Dueck Richmond, no call no email.
Why I'm so annoyed is when I made the deal with Dueck Richmond this rebate was part of the deal and they agreed to the deal having all my information. I honestly believe I qualify for this rebate 100% but if for some BS reason I didn't or don't I believe the dealership either knew or should have known I didn't qualify and should have no accepted the offer.
It's been almost six weeks since I purchased the truck and I have no resolution. I believe that both Dueck Richmond and General Motors dropped the ball on this one. It's totally soured my experience, once the dealership has your money you are of no use to them they will not go to bat for you and they will not try and resolve the issue since they've already made the sale there is nothing in it for them.
If you're curious about the rebate see below.
GM Student Bonus Program | GM Canada (http://programs.gm.ca/programs/studentbonus.html)
Frequently Asked Questions:
Who is eligible for the Student Bonus discount?
The Student Bonus is open to eligible individuals who:
Are full-time high school students.
Have graduated** within the last 4 years from a recognized high school.
Are part-time*** or full-time students who are enrolled in an accredited college, CEGEP, university or apprenticeship program.
Have graduated** within the last 4 years from. an accredited college, CEGEP, university or apprenticeship program.
Are part-time*** or full-time students of an Adult and Vocational program.
Have graduated** within the last 4 years from an accredited part-time or full-time Adult and Vocational program.
** For graduates, the 4-year eligibility period will be measured from the date shown on the graduate's diploma.
*** Working towards a degree or diploma for a program consisting of the equivalent of two years or 16 months of study.
Note: A student is eligible only once in his/her lifetime.
I started taking classes in September, we've thought about relocating to Ottawa because of the costs of living here. This particular college offer a program I can complete on weekends and work during the week but I figured I'd start picking away at some of the classes now so it would be less of a work load later.
This is the course I'm enrolled in, as you can see it's a two year program. I feel that whether I'm taking classes online or in a classroom is irrelevant. I'm a part time student at an accredited college in a two year program that's the only thing that's relevant. I'm pissed at GM for denying me this rebate, i'm annoyed with how long it takes to get issues resolved and I'm ticked off at Dueck Richmond for terrible customer service and making a deal either knowing or should have known they wouldn't honor it.
https://imgur.com/7bnKjBg