k3mps
05-10-2021, 11:19 AM
Morrey Nissan Infiniti of Burnaby is looking for a dedicated and experienced Service Advisor to join a busy dealership in a full time aspect.
Location: 4450 Still Creek Dr.
Position: Full Time Automotive Service Advisor / Service Writer
Hours: Flexible during operational hours, 8 hours per day. Saturday also available
Contact: Please send your resume and cover letter to: Louis@morreyauto.com
KEY RESPONSIBILITIES:
Prompt and professional greeting of customers that come through our door
Providing an exceptional customer experience to yield consistently strong customer satisfaction scores.
Writing of service repair orders to resolve customer concerns, conducting the walk around process, reviewing vehicle history to identify servicing and repair
Promote sales of appropriate servicing, parts, & accessories
Effectively communicating with guests over the phone and in person
Maximizing revenue per work order while maintaining customer
Overseeing the service & repair process of one’s customer from beginning to end
Translating customers’ repair problems into standard repair terminology while educating customers on maintenance and repair needs
REQUIREMENTS:
Must have 2+ years of related experience
Automotive experience preferred
Strong ability to multitask
Able to work in a fast-paced environment
Must have a valid driver’s license and clean drivers abstract
Experience with DMS software (CDK preferred)
Multi-language an asset
Forward facing customer service experience or sales experience
Location: 4450 Still Creek Dr.
Position: Full Time Automotive Service Advisor / Service Writer
Hours: Flexible during operational hours, 8 hours per day. Saturday also available
Contact: Please send your resume and cover letter to: Louis@morreyauto.com
KEY RESPONSIBILITIES:
Prompt and professional greeting of customers that come through our door
Providing an exceptional customer experience to yield consistently strong customer satisfaction scores.
Writing of service repair orders to resolve customer concerns, conducting the walk around process, reviewing vehicle history to identify servicing and repair
Promote sales of appropriate servicing, parts, & accessories
Effectively communicating with guests over the phone and in person
Maximizing revenue per work order while maintaining customer
Overseeing the service & repair process of one’s customer from beginning to end
Translating customers’ repair problems into standard repair terminology while educating customers on maintenance and repair needs
REQUIREMENTS:
Must have 2+ years of related experience
Automotive experience preferred
Strong ability to multitask
Able to work in a fast-paced environment
Must have a valid driver’s license and clean drivers abstract
Experience with DMS software (CDK preferred)
Multi-language an asset
Forward facing customer service experience or sales experience