[tru_blue]

https://www.richmond-news.com/local-business/can-leaving-a-negative-review-lead-to-being-sued-for-defamation-5503977

Just came across this recently :lawl:

Anyone bought or service your Mazda with them ?

Copied and pasted from Richmond news:




An online war of words between a local car dealership and one of its customers raises the question of whether a negative Google review can lead to the reviewer being sued for defamation.

A patron of Richmond’s Signature Mazda dealership was threatened with a lawsuit recently after leaving negative comments on Google Review.

The customer thought he may have been upsold on a pair of brake pads so he wrote a review commenting on the dealership’s “predatory technicians and shady advisors.”

The dealership said they welcome reviews, good and bad, but this one crossed a line, adding that the customer had agreed to the job.

Defamation for online reviews?
Daniel Burnett, a media lawyer with Owen Bird, said it is possible for a person to be sued for “a defamatory review.”

However, many reviews “would fall under fair comment, which doesn’t require fairness, just honest belief based on true facts,” said Burnett.

“Many harsh reviews … are pure opinion and tend to be protected as comment, so those cases don’t usually justify litigation. Where a review makes a factually false accusation, …it can become a matter for the courts.”

Court cases around defamatory comments, he added, depend on “how serious the accusation is” and if there are facts and evidence that can prove that.

“If it comes out that there was an ulterior motive … that also makes it even more serious.”

Burnett said he can’t answer if “predatory technicians and shady advisors” would be considered harsh enough to justify litigation for defamation. However, the decision remains with the plaintiff (Signature Mazda in this case), taking into considerations factors such as the cost of litigation and the damage to their reputation.

According to Shaena Furlong, president and CEO of the Richmond Chamber of Commerce, most businesses, especially those in the retail and hospitality sectors, rely heavily on reviews.


“Google reviews are often the first impression a consumer will get, even before visiting the website,” said Furlong.

Back at the Mazda dealership, the accusations continue to fly.

Francis Tan said that while he agreed to the brake pad replacement, he later spoke to the friend who sold him the vehicle who said the pads were recently tested and shouldn’t need replacing. Tan went back to the dealership to see proof of the worn brake pads but was told they couldn’t be produced.

Marko Joannou, general manager at Signature Mazda, later told the News that Tan only asked to see the pads after his car had been picked up, by which time they had been recycled, which is typical of most dealerships.

Regardless, Tan left a review saying Mazda Signature had “predatory technicians and shady advisors.”

The next day he received a phone call from the dealership to take down the review. When that didn’t happen, the dealership posted a reply to the review threatening Tan with a legal action.

“What you are doing is illegal and has consequences. You have a choice, Francis, you can either leave this horrible review up and we will pursue legal action against you and your friends to the fullest extent of the law, or you can be civil and remove the slander,” read the response, adding that Tan had until June 2 to remove the negative review.

(Because other negative reviews regarding the situation soon popped up, the dealership assumed Tan’s friends were also involved.)

On June 2, an updated reply stated that Tan’s “slander” had been forwarded to Mazda’s “legal team and further actions will be taken.”

“Our position remains that a dealership’s reputation has been hung out to dry based on hard evidence that was all about getting brake replacement covered at no cost,” said Joannou.

Joannou confirmed that the dealership has sent in all evidence and conversation to its legal department.

[320icar]

That shît hole tried to sell my brother a mspd3 that was blowing blue out the exhaust like a Surrey dump truck. Was told “that’s normal” lol.

That 100% falls under shady advisors and predatory tactics

[Badhobz]

eruhhh we gonnna bomb that place full of bad reviews now? :lawl:

[EvoFire]

I thought it was pretty well known that Richmond Mazda was pretty shady.

[trollface]

That's what happens when their pay/kpi is tied to selling as many services as possible.

Dude feeds his family with filters, trans flushes, wipers, and brake jobs.

Whoever is running Mazda's PR/Marketing is a fucking moron. As a business, never get into an argument over the internet. You'll end up looking like an asshole even if you're right. Take that shit offline.

[Traum]

Just want to point out the difference between Mazda Canada vs Signature Mazda. Based on my own experience with Mazda Canada's PR / Marketing team through the local Miata club / motorsports clubs, and their test drive programs, they are very good at what they do, and they are pretty generous.

Signature Mazda, on the other hand... I've only had some cursory experience with them through sales and service, and that was probably close to 15 years ago. But based on what they are doing now with this customer, I'd certainly say their PR/marketing team is not very smart to argue over the negative Google review.

That's what happens when their pay/kpi is tied to selling as many services as possible.

Dude feeds his family with filters, trans flushes, wipers, and brake jobs.

Whoever is running Mazda's PR/Marketing is a fucking moron. As a business, never get into an argument over the internet. You'll end up looking like an asshole even if you're right. Take that shit offline.

[TypeRNammer]

eruhhh we gonnna bomb that place full of bad reviews now? :lawl:

RS beat down crew on google reviews?

I mean we all remember what happened with Richmond Subaru right? :lawl:

[320icar]

Was it Richmond Subaru or the one on Cambie? Funny enough I ALSO test drove a mspd3 at the Cambie/marine subie and it also smoked blue out the back hahahah

[tru_blue]

I went with a friend as they were looking at a CX-5 last year and my experiences with the sales team has been bad.

They always try to push bi-weekly payment leases without telling you the total cost of the car or how much the residual is. They make it sound like bi-weekly payments =monthly payment /2 which is not.

Bi-weekly payments =26 payments/year as there are 52 weeks in a year.

Semi-monthly payments x 2= monthly payments as there are 24 payments yearly.

Once you call them out on it, they would try to sweeten up the deal for you by throwing in a free game console or some Gucci accessories but in reality, the vehicle is probably sold over MSRP and you are actually paying for all the freebies yourself.

We found out once we asked them to break down the terms and conditions and it turns out they jammed an extra $3-$4k off insurance products in the lease.

There really is no free lunch in this world !

Off to Metrotown Mazda we went that same day and got a car there.

I hope I don't get sued by writing this :lawl:

[TypeRNammer]

Was it Richmond Subaru or the one on Cambie? Funny enough I ALSO test drove a mspd3 at the Cambie/marine subie and it also smoked blue out the back hahahah

Definitely Richmond Subaru

https://www.revscene.net/forums/663309-richmond-subarus-service.html?highlight=Richmond+subaru

Here's the legendary thread

[320icar]

Aahhh. I was thinking of the girl who had her motor fail or something and the Subaru dealership refused to fix/replace it

[68style]

That was them too... there was some issues with a BR-Z they said had been to auto-x too if I remember correctly... that might have been a girl as well

[AzNightmare]

lol, this random review...
https://i.imgur.com/qgrfRMa.jpg

:lawl:

This is the review in question:
https://i.imgur.com/ICHRfAC.jpg

[trollface]

I went with a friend as they were looking at a CX-5 last year and my experiences with the sales team has been bad.

They always try to push bi-weekly payment leases without telling you the total cost of the car or how much the residual is. They make it sound like bi-weekly payments =monthly payment /2 which is not.

Bi-weekly payments =26 payments/year as there are 52 weeks in a year.

Semi-monthly payments x 2= monthly payments as there are 24 payments yearly.

Once you call them out on it, they would try to sweeten up the deal for you by throwing in a free game console or some Gucci accessories but in reality, the vehicle is probably sold over MSRP and you are actually paying for all the freebies yourself.

We found out once we asked them to break down the terms and conditions and it turns out they jammed an extra $3-$4k off insurance products in the lease.

There really is no free lunch in this world !

Off to Metrotown Mazda we went that same day and got a car there.

I hope I don't get sued by writing this :lawl:

Isn't' this pretty standard? Every dealership wants you to think about small payments, not total or length.

[rb]

eruhhh we gonnna bomb that place full of bad reviews now? :lawl:

Please dont. I dont know if it still occurs but RS ownership use to get served legal papers almost on a monthly basis for threads like this. Even though they usually dont go anywhere, it does take up financial resources and time. RS execs were even served papers in person at one of the summer meets.

[teggy604]

So all of this happened because "said" friend that sold car to Mr Tan said brakes were "tested" and does not have to be replaced. I am guessing that is why he never asked to see it when the techs at Mazda have the brakes apart, and request to see it after the fact the car was already done serviced. I dont know what "tested" means? Like you drive the car and the brakes work so its good? or the friend brought car in for inspection at a garage and the tech said brakes are good? in which case they have a work order stating either in mm or % brake material left.

Do techs take pictures of every brake pad they change now? If Mazda does have pictures of the pads and showed it to Mr Tan, then he would be an idiot to still try to fight.

[Badhobz]

after watching a lot of youtube of "customer says" and how utterly clueless most people are about their cars, i'm partial to the dealer on this one. However threatening to sue a guy over bad reviews is a bit much.

[Qmx323]

Ya whatever it was supposed to be it coulda just been

"Hi Francis, please send us an email @ XXX@xxx.com to discuss this further, thank you!"

[GLOW]

Just want to point out the difference between Mazda Canada vs Signature Mazda. Based on my own experience with Mazda Canada's PR / Marketing team through the local Miata club / motorsports clubs, and their test drive programs, they are very good at what they do, and they are pretty generous.

Signature Mazda, on the other hand... I've only had some cursory experience with them through sales and service, and that was probably close to 15 years ago. But based on what they are doing now with this customer, I'd certainly say their PR/marketing team is not very smart to argue over the negative Google review.

:noyoudidnt:
^---- prepared to get threatened with a lawsuit for these "defamatory" comments :pokerface:

i don't know why people think they can defeat the internet... death and the internet are undefeated man

[donk.]

after watching a lot of youtube of "customer says" and how utterly clueless most people are about their cars, i'm partial to the dealer on this one. However threatening to sue a guy over bad reviews is a bit much.

This man knows what's up

There's always two sides to the story, and whatever story is read first on the internets, is the one people believe

[bobbinka]

Their service department is shit and has been for at least the last 15 years. The employees have changed over the years, but the predatory practices are still the same.

-Supposedly did warranty work on catalytic converter, but when it didn't resolve the problem, refused to do anything else and blamed it on the suspension (dafuq). took it to another dealership who did the warranty work no questions asked.
-MAF sensor was acting up. Didn't know it at the time, but just had to disconnect the battery to reset it. They wanted to replace it.
-During an oil change on a fairly new car, they called to say that the engine filter was dirty and needed to be replaced. I declined. When I picked up the car, I opened the hood and could see that no one had ever removed the cover to look at the filter.
-They tried to push for other services to be done and said that Mazda Canada would deny warranty if you didn't do it with them. Bullshit.
-I've sat in their lounge and listened to them push for filter changes and even a light bulb change to older folks.
-Have family who leased a car from them, when it was brought in for an oil change, they pushed for all sorts of service and said that because the vehicle was leased, it must be done.
-Another instance where on a vehicle with 6000km, they tried to push for brake fluid flush.

People being clueless about their cars and the dealership being predatory are two separate things. You can know nothing about cars and still not get milked by the dealer. Just because you don't know anything about cars doesn't mean it's okay for the dealer to act that way.

[trollface]

This man knows what's up

There's always two sides to the story, and whatever story is read first on the internets, is the one people believe

Three sides. Their side, his side and the truth.

[mb_]

I'll play devil's advocate as I've been on the side of the service advisor's many, many times before...

- If customer requests to keep or see their parts before giving authorization BEFOREHAND, that's not unheard of. However, asking AFTER the work has already been done with the customer's authorization and calling the dealership scammers is definitely in the Karen zone. Parts get thrown away or recycled after they're replaced if the customer doesn't ask for them back. Standard procedure.
- It's the technician's and service advisor's job to upsell (of course, only if the car needs it) so calling them predatory and shady is basically getting mad at people for doing their jobs.
- Dealership claims they have photos of the brake pads
- No mention if they replaced front or rear brakes or both. Also claims their friend "tested" the brakes before selling them the car. Such a vague description but let's say their friend replaced the front brakes before selling them the car. What if the dealership recommended the rears? What if their "friend" also lied about getting the brakes "tested"?
- Whoever is replying to the bad review is also overreacting with publicly replying and threatening litigation and is also making the dealership look bad. These things should be resolved behind closed doors if the Signature Mazda does not want to look bad

[AzNightmare]

Without knowing the history of this dealership since I never used them before, objectively looking at the facts available. It's really hard to see who's correct.

Reading the dealership's response, they were much more clear on what happened from their perspective, with time stamps of each event. While the customer's story is more vague.

I can't tell which came first: Did the mob mentality happen first, or did the dealership's threat come first? If the mob mentality came first, I can understand why the dealership got so upset over not just 1 bad review, but being ganged up by false 1 star rating from non-customers.

[inv4zn]

^the only reason "the mob" was alerted was because the dealership made a stupid comment on something they should have ignored, or as suggested above, dealt with behind closed doors.

At this point it doesn't even matter who was right or wrong, the dealership shot themselves in the foot by doing anything else other than saying "Please e-mail or call us directly".

They're gonna get raked through the coals for a while, and unless they do something monumentally stupid like threaten to sue every 1 star review that's gonna come their way, this'll all blow over in 3 weeks.

[Euro7r]

Professionally the dealership should just mention in the comments, please contact so and so or call so and so, to rectify any issues/concerns. Only idiots would threaten publicly and write such a comment for everyone to see.

It's like what is their legal team really going to sue for? The buyer for talking about shady work practice? It seems like this day and age, still get idiots like these that still throw the litigation books against people like candy. Is it worth their time? No. Will they lose business? Likely not. If they can't accept any negativity, then don't even have a google review up.

[BIC_BAWS]

If they can't accept any negativity, then don't even have a google review up.

That's not how Google My Business/Places work. Even if they didn't make their GMB profile, anyone else could make it for them and make reviews on it. The only difference is that by taking ownership of the GMB via sending in business docs, it allows a business to use GMB as a sales tool (posts, images, Q&A, etc).

[keifun]

Although my experience with Signature Mazda isn't as severe, its still a negative one.

1) Back in 2018, I went with my wife to look for a Mazda 3 hatchback. Walked in, no one came and greeted us. We asked front desk for a salesperson to come, waited for 5-10mins, no one showed up. Out the door we left. Went to Freeway Mazda in Surrey instead and were greeted with much better customer service and happily got our car there.

2) fast forward to this year. We wanted to get a SUV this time and wanted to check out the CX-5. Since we were already in Richmond, might as well go in and see. Same thing. No one came to greet us. Off we went back to Freeway Mazda again. In the end, we got a CRV instead.

Maybe I should post my experiences with them on Google so they can threaten me with their BS law suite as well.:lawl:

[Kaolinite]

That was them too... there was some issues with a BR-Z they said had been to auto-x too if I remember correctly... that might have been a girl as well

this was the Wolfe Subaru on Boundary

[Razor Ramon HG]

I bought my Mazda 3 there before COVID and it was a pretty good experience other than the fact the salesperson drilled the license plate into the diffuser instead of the marked holes like an idiot. Took me a while to realize why my license plate looked off until I saw another one on the street.

I then took my car there for a scheduled servicing and I'm pretty certain someone there took my rear dashcam from the center armrest storage area that I was planning to install (ran out of time to do the rear). I haven't gone back since due to the soured experience and since then haven't left anything in my car during any type of servicing.

I go to Metrotown Mazda now for my servicing and any random OEM parts. They got a really nice lady working at the reception there.

[AzNightmare]

I bought my Mazda 3 there before COVID and it was a pretty good experience other than the fact the salesperson drilled the license plate into the diffuser instead of the marked holes like an idiot. Took me a while to realize why my license plate looked off until I saw another one on the street.

I then took my car there for a scheduled servicing and I'm pretty certain someone there took my rear dashcam from the center armrest storage area that I was planning to install (ran out of time to do the rear). I haven't gone back since due to the soured experience and since then haven't left anything in my car during any type of servicing.

I go to Metrotown Mazda now for my servicing and any random OEM parts. They got a really nice lady working at the reception there.

I go to Metrotown Mazda too. I bought my car there and have that zoom pass so I take my car there for regular services. I know who you're talking about at the receptionist. She's friendly and never gives me an attitude. Can't say the same about some other dealerships.

[twitchyzero]

wasn't a fan of metrotown, both sales and service

freeway for service and would buy from wolfe again

[Great68]

I bought my car from Signature back in '09.

They offered me free first service, so I took them up on it. Arranged them also to do a TSB on the front cowl seal while they were at it.

Picked up the car and when I got home noticed oil was overfilled by nearly a full litre, and the paint in areas around the the old seal was all chipped (some idiot just pried against the seal and paint with a flathead to get the clips off)

Never again.


Now the parts guys at Pacific Mazda here on the island, those guys are solid.

[AstulzerRZD]

Mans grossed my friend's mum by like 8k.
Somehow they worked the numbers and boosted the lease residual value by 8k as well?
Former Vancouver Kia mans be running the show there

[blee123]

lol, this random review...
https://i.imgur.com/qgrfRMa.jpg

:lawl:

This is the review in question:
https://i.imgur.com/ICHRfAC.jpg

Wonder if its the same Francis Tan that works at Audi downtown Vancouver ?

https://www.audidowntownvancouver.ca/en/staff-listing

A few of my friends got their Audi from him. Good guy.

[jaaagman]

It makes me wonder what kind of proof they have that Francis got his friends to post negative reviews.

https://www.bbb.org/ca/bc/richmond/profile/new-car-dealers/signature-mazda-0037-111309

I am thinking of cancelling my deposit/order and take my business elsewhere. But I feel like I would have to start from scratch after waiting for 3 months+ BibleThump

[Traum]

If you are just getting a car from them, there should be nothing wrong with that. At the end of the day, they are still going to sell you the car, at the price that you have already agreed to.

If you are concerned about the quality of their service, just take your servicing to another dealership.

[Dbone]

Just make sure to tell them where they can shove their 'VIP' plan.SwiftRage

[hotong]

I bought my cx5 from Richmond Mazda and had no issues with sales or service.

[jaaagman]

Just make sure to tell them where they can shove their 'VIP' plan.SwiftRage

I tried, but that was a non-negotiable. They also tried to pass off a dealership fee as an "Excise Tax". I had to argue to get reimbursed for that. Buyers beware.

[68style]

Ugh, should have walked away just based on that at the time

[jaaagman]

Ugh, should have walked away just based on that at the time

That was after my parents were "forced" to finance their car at OpenRoad, so by that time, my dealership expectations were kinda low. Might just bite the bullet and pop over to another Mazda dealership this weekend to put down another deposit. Doesn't hurt, right? :considered:

[68style]

Many moons ago my sister and my dad got talked into buying a Protege5 that had these weird baseball stitched leather seats in it at Signature Mazda... massive upcharge for these silly seats and I looked over the financing numbers and there were all sorts of hidden charges, I used that consumer cooldown law or whatever it was called to take it back to them and make them refund the whole car. Was quite a fight, but eventually got my way lol

[tru_blue]

It makes me wonder what kind of proof they have that Francis got his friends to post negative reviews.

https://www.bbb.org/ca/bc/richmond/profile/new-car-dealers/signature-mazda-0037-111309

I am thinking of cancelling my deposit/order and take my business elsewhere. But I feel like I would have to start from scratch after waiting for 3 months+ BibleThump

WOW

so many bad reviews on better business bureau....


Try getting your deposit back, hopefully you don't get sued :heckno:

[blee123]

If you are just getting a car from them, there should be nothing wrong with that. At the end of the day, they are still going to sell you the car, at the price that you have already agreed to.

If you are concerned about the quality of their service, just take your servicing to another dealership.

If its a lease, just read your lease contract so they don't jam any of their bogus fees or extended warranty into it :awwyeah:

[meme405]

sooooo are we all 1 starring these guys?

:troll:

[tru_blue]

sooooo are we all 1 starring these guys?

:troll:

I don't want to get sued :QQ:

[blee123]

sooooo are we all 1 starring these guys?

:troll:

:lawl::lawl::lawl::lawl:

[tru_blue]

Wonder if its the same Francis Tan that works at Audi downtown Vancouver ?

https://www.audidowntownvancouver.ca/en/staff-listing

A few of my friends got their Audi from him. Good guy.

My buddy also got a Audi from him before, good guy.

Not sure if its him in this article with Signature Mazda

[k3mps]

They're the #2 Mazda dealer in Canada for Sales Volume. The GM is gunning for #1 in Canada.

I actually bought my first car brand new from there in 2012 but have never stepped foot there since. My partner bought her CX-30 from Destination but only because I personally know a few people there. The Sales team at Destination are fantastic. The Service team wasn't when they had a particular Service Manager in power... I believe there are different people in charge there now.

I agree with Traum though.. regardless of who you buy from, you're hopefully getting the exact car you want at the price you wanted. Of course good customer service is expected. Aside from that, after-sales service can be done anywhere. Years ago, I heard Wolfe was the best for after-sales but I don't know what the word on the street is today.

[mb_]

They're the #2 Mazda dealer in Canada for Sales Volume. The GM is gunning for #1 in Canada.

I actually bought my first car brand new from there in 2012 but have never stepped foot there since. My partner bought her CX-30 from Destination but only because I personally know a few people there. The Sales team at Destination are fantastic. The Service team wasn't when they had a particular Service Manager in power... I believe there are different people in charge there now.

I agree with Traum though.. regardless of who you buy from, you're hopefully getting the exact car you want at the price you wanted. Of course good customer service is expected. Aside from that, after-sales service can be done anywhere. Years ago, I heard Wolfe was the best for after-sales but I don't know what the word on the street is today.

Lol are you talking about initials AL?

[k3mps]

Lol are you talking about initials AL?

Yes

[mb_]

LOL!

What bad experience(s) did you have with him?

[k3mps]

I won't share anecdotes from personal and industry friends because they aren't my experiences.

My partner did however bring in her at the time new car because of paint bubbling I had found. I did not go with her but she told me that because it was a paint defect, she dealt directly with him (as he was the SM) and had a very condescending and "creepy" conversation with him.

What really bothered me was that he added a line on the RO along the lines of "Advised customer that if Mazda Canada denies warranty repair, customer is NOT to contact (franchise) Mazda or Mazda Canada again regarding covering this imperfection". I sent that to the Sales team who said "ya... no we would repair that ourselves then", lol.

I was not impressed by this nor is it something we would ever advocate any of our advisors, for any of our stores, to put on an RO....
It ended up being covered because it was so blatantly obvious but ya, rubbed me the wrong way. Maybe I'm being sensitive.

[tru_blue]

[QUOTE=AzNightmare;9068592]lol, this random review...
https://i.imgur.com/qgrfRMa.jpg

:lawl:

Speaking of random reviews, I was scrolling through their Google reviews and many 5 star ones are from random users with only 1 reviews....

Some recent 5 star ones are either bumped up or updated as the owner replied them 1 year ago already

[mb_]

I won't share anecdotes from personal and industry friends because they aren't my experiences.

My partner did however bring in her at the time new car because of paint bubbling I had found. I did not go with her but she told me that because it was a paint defect, she dealt directly with him (as he was the SM) and had a very condescending and "creepy" conversation with him.

What really bothered me was that he added a line on the RO along the lines of "Advised customer that if Mazda Canada denies warranty repair, customer is NOT to contact (franchise) Mazda or Mazda Canada again regarding covering this imperfection". I sent that to the Sales team who said "ya... no we would repair that ourselves then", lol.

I was not impressed by this nor is it something we would ever advocate any of our advisors, for any of our stores, to put on an RO....
It ended up being covered because it was so blatantly obvious but ya, rubbed me the wrong way. Maybe I'm being sensitive.

LOL. I'm sorry your partner had to go through that. I briefly worked with him at some point in my career and know a few personal friends who have worked with him as well, what I experienced and what I've heard is about in line with your own experience :lawl: :facepalm:

[blee123]

Mans grossed my friend's mum by like 8k.
Somehow they worked the numbers and boosted the lease residual value by 8k as well?
Former Vancouver Kia mans be running the show there

Copied and pasted from 1 of the recent Google reviews: :fuckthatshit:

I purchased a CX30 at the store on May 27th. I have to say the whole shopping process was terrible, full of deceit and misleading. After the mandatory purchase of partial loss, VIP package, and lifeline, I finally bought the car; they said it was compulsory; when I got home, I checked the relevant information online and found that neither the law nor the dealer policy is mandatory to buy these products. So I returned to the store to ask, and after 1 hour of communication, the partial loss was waived, and I agreed to return $200 in cash, which was marked on the purchase agreement. When I was notified to pick up the check today, my $200 cashback was rejected on the grounds that it was not initialed. I highly DO NOT recommend buying any vehicles from this store; both sales and financial representatives are using deceit and inducement to close the deal. But Mazda is really a car that is easy to use and drive, and I suggest you seek help from other dealerships if you have any basic level of English; if you have to buy a car in this shop, it is recommended to compare the prices of other dealerships and pay attention to each document the legitimacy of and do not trust any verbal promises. I take responsibility for the integrity of the above events and I am happy to share information about the above events with anyone.

[tru_blue]

Just make sure to tell them where they can shove their 'VIP' plan.SwiftRage

:lawl:

I purchased a CX30 at the store on May 27th. I have to say the whole shopping process was terrible, full of deceit and misleading. After the mandatory purchase of partial loss, VIP package, and lifeline, I finally bought the car; they said it was compulsory; when I got home, I checked the relevant information online and found that neither the law nor the dealer policy is mandatory to buy these products. So I returned to the store to ask, and after 1 hour of communication, the partial loss was waived, and I agreed to return $200 in cash, which was marked on the purchase agreement. When I was notified to pick up the check today, my $200 cashback was rejected on the grounds that it was not initialed. I highly DO NOT recommend buying any vehicles from this store; both sales and financial representatives are using deceit and inducement to close the deal. But Mazda is really a car that is easy to use and drive, and I suggest you seek help from other dealerships if you have any basic level of English; if you have to buy a car in this shop, it is recommended to compare the prices of other dealerships and pay attention to each document the legitimacy of and do not trust any verbal promises. I take responsibility for the integrity of the above events and I am happy to share information about the above events with anyone.

[GS8]

I actually bought something from Mazda Richmond! It was a great experience too. Though this was 7 years ago EleGiggle

Paid $3000 cash (to the fleet manager)
I took the car home

The only annoying thing was they gave me the car with the fuel needle solid on the E. I was then told the nearest gas station was a Super Save.

:pokerface:

Ended up sweatingly making it to the Chevron at Bridgeport and No. 5.

I wonder if it's the same fleet manager.

https://www.revscene.net/forums/700525-official-2015-latest-pic-yo-whip-thread-71.html#post8644515

[tru_blue]

I actually bought something from Mazda Richmond! It was a great experience too. Though this was 7 years ago EleGiggle

Paid $3000 cash (to the fleet manager)
I took the car home

The only annoying thing was they gave me the car with the fuel needle solid on the E. I was then told the nearest gas station was a Super Save.

:pokerface:

Ended up sweatingly making it to the Chevron at Bridgeport and No. 5.

I wonder if it's the same fleet manager.

https://www.revscene.net/forums/700525-official-2015-latest-pic-yo-whip-thread-71.html#post8644515

:lawl::yuno:

[donk.]

Looks like the onslaught of 1star reviews have been removed, I wonder how that works

[v_tec]

Looks like the onslaught of 1star reviews have been removed, I wonder how that works

A lot of them are still there if you scroll down enough.

But they been probably throwing everyone a free Starbucks/gas giftcard as long as you give them a 5* rating, regardless if you purchased a car there or not. Just to dilute all their ratings back up.

You can see most of the recent 5* reviews are all from people that gave only one or less than 5 reviews before.

Then you also have almost half of them where the person only reviewed recently but the owner commented a year ago...
Frank Zhang
1 review
a week agoNEW
Response from the owner 11 months ago
Thank you for the great rating Frank.

Tiffany Tsang
2 weeks agoNEW
Response from the owner a year ago
Thank you for the great rating Tiffany.

Jill
3 reviews
2 weeks agoNEW
Response from the owner a year ago
Thank you for the great rating.

Hans M Gerhards
2 reviews
3 weeks agoNEW
Response from the owner 11 months ago
Thank you for the great rating Hans.

Dave McArthur
1 review
3 weeks agoNEW
Great service
1
Response from the owner a year ago
Thank you for the great rating.

Hsiang-ning Sunnie Wang
2 reviews
3 weeks agoNEW
David was SUPER friendly and professional. He clearly explain the procedure and what parts of my car need to be replaced and WHY. He also left me some options to choose. Thank you, David!
2
Response from the owner a year ago
Thank you for the great rating.

Lei Zhang
Local Guide·24 reviews·923 photos
3 weeks agoNEW
Response from the owner 2 years ago
Thank you for the great rating.

and so on....

[donk.]

Probably cheaper to buy reviews online, some dude in India hashing out 1500 robot reviews for 89.95$

[tru_blue]

A lot of them are still there if you scroll down enough.

But they been probably throwing everyone a free Starbucks/gas giftcard as long as you give them a 5* rating, regardless if you purchased a car there or not. Just to dilute all their ratings back up.

You can see most of the recent 5* reviews are all from people that gave only one or less than 5 reviews before.

Then you also have almost half of them where the person only reviewed recently but the owner commented a year ago...














and so on....

This is the owner when he sees the 5 star reviews :awwyeah:

[Eff-1]

Wait how does that work. Might be dumb question but the review is NEW but the owner response is 11 months old?

[inv4zn]

Likely the review was made 11 months ago, owner replied, and the review was changed recently.

Most likely the reviewer knows the owner, and the owner asked them to do so.

[blee123]

Likely the review was made 11 months ago, owner replied, and the review was changed recently.

Most likely the reviewer knows the owner, and the owner asked them to do so.

I noticed this also :pokerface:

[blee123]

Probably cheaper to buy reviews online, some dude in India hashing out 1500 robot reviews for 89.95$

wow didn't know about this for Google reviews

I only know that for YouTube, there is people from India selling 1000 subscribers for $80 USD

[bigzz786786]

Used to work for signature mazda before the recession, was a lube tech and parts driver. They laid off all non white staff, and even kept the just newly hired nephew (as parts driver) of one of the parts managers who's the son-in-law of one of the service guys who's related to the service manage who is also related to the parts manager. Basically, if your related to someone hire up, you kept your job.

Even the brown assistant parts manager, who'd been there for 13ish years got laid off and a Japanese dude i know who worked for them for 6 years as a service advisor.

I was only there for 2 years.

[bcrdukes]

Wow, nepotism much? Then again, if this is a family owned business and they had to make difficult decisions, well...

Sorry about your situation. Hope you landed back on your feet and moved on.

[trollface]

Wait how does that work. Might be dumb question but the review is NEW but the owner response is 11 months old?

If the customer updates the review, it will show as "new", but the owner's reply could be from the original review from 12 months ago etc. One Google Account = One Google Review on the listing.

This is why.

[tru_blue]

Used to work for signature mazda before the recession, was a lube tech and parts driver. They laid off all non white staff, and even kept the just newly hired nephew (as parts driver) of one of the parts managers who's the son-in-law of one of the service guys who's related to the service manage who is also related to the parts manager. Basically, if your related to someone hire up, you kept your job.

Even the brown assistant parts manager, who'd been there for 13ish years got laid off and a Japanese dude i know who worked for them for 6 years as a service advisor.

I was only there for 2 years.

can we conclude and say the GM/owner is a piece of work/xxxx ? :pokerface::awwyeah:

[richardmozis]

Damn.. hit 3,000 Google reviews - more than a popular fried chicken joint.

[bigzz786786]

Wow, nepotism much? Then again, if this is a family owned business and they had to make difficult decisions, well...

Sorry about your situation. Hope you landed back on your feet and moved on.

Took some time, and went through two career changes after that but took advantage of the real estate during the recession and it's finally paying off!

[tru_blue]

Took some time, and went through two career changes after that but took advantage of the real estate during the recession and it's finally paying off!

nice to hear you are doing better than before !

[blee123]

Damn.. hit 3,000 Google reviews - more than a popular fried chicken joint.

and how many of them are real ? :lawl:PogChamp

[tru_blue]

Damn.. hit 3,000 Google reviews - more than a popular fried chicken joint.


I like this part LUL