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: High Road Vancouver commited fraud with ICBC


yadoh
03-31-2026, 09:18 PM
HIGHROAD vancouver COMMITED ICBC FRAUD
They billed ICBC brand new parts but gave me my used parts repaired

I was in an accident in with my motorycle in June, 2025. I was rear ended and was deemed not at fault. I sent my motorcycle to Highroad for repair. They insured me that everything would be replaced with brand new parts and the ICBC claim sheet showed I would receive all brand new parts.

When i received my motorcycle back from Highroad, i noticed the paint work was very poorly done. It has paint/clearcoat drips, paint/clearcoat bubbles, unpainted areas, black plastic undercoat still showing, and dirt/dust stuck underneath the clearcoat. They agreed and said the bodyshop would repaint it in the winter time.

December 2025, I take off my fairings to have bodyshop repaint it. I noticed one of the fairing wasn't brand new, it was my old fairing repaired and repainted. I was suppose to get a new fairing, badge, and decal worth $1100. I asked Highroad why I didn't get a new fairing, badge, and decal, they said they changed the ICBC claim to repair instead of replace. I checked over the parts sheet and that is not true. Then they said the parts weren't avaliable, also not true, i found mutiple places in stock with them. Then they said at the time, this was the best course of action.

Also during repaint, I was suppose to have my brand new exhaust, frame sliders, and barend part installed. Highroad did not order them at all. It had already been 6 months since my accident. I asked them why they didn't order it yet, they said it is unavaliable. I emailed my exhaust manufacture, Austin racing, they replied back to me within a day and said i would be able to ship me one out in 3 weeks. The other parts i found easily on google.

They charged ICBC $2355 to have my fairings painted at a bodyshop but I'm certain no certified bodyshop painted it. I asked them multiple times who the bodyshop they used is, they would not tell me. I told them I would drop off the fairings to the bodyshop for repaint but they wouldn't let me.

I have text message proof that I'm being lied to multiple times about my issues.

Pictures of the paint work:
- Edges unpainted with paint/clearcoat drips
- Black undercoat still showing through
- Fairing they repaired and repainted. They masked the decal and the paint bled through
- Headlight fairing backside is unpainted, other side is painted from factory which you can see
- Hard to capture the dirt/dust under the clearcoat in photos but you can see how horrible the paint job is.

https://i.postimg.cc/3NFNW1Mw/IMG-2493.jpg
https://i.postimg.cc/9MxTNLkc/IMG-1459.jpg
https://i.postimg.cc/pLDjtWS1/IMG-1462.jpg
https://i.postimg.cc/g0mZc997/IMG-1458.jpg
https://i.postimg.cc/L8zPM972/IMG-2497.jpg
https://i.postimg.cc/GmkD1LNr/IMG-1460.jpg
https://i.postimg.cc/zGnh1zMr/IMG-2489.jpg
https://i.postimg.cc/YSMW2cKS/IMG-2488.jpg
https://i.postimg.cc/Kznpkk0x/unnamed.jpg
https://i.postimg.cc/mrBHZxfR/IMG-2498.jpg

donk.
04-01-2026, 03:52 PM
They made a good profit off icbc

More common than you think, in alot of shops, car, mechanical, appliance, etc. 95% of the population dont care, or cant tell the difference as long as it "works"

Give them an honest reply online, i bet you will get a phone call "offering to paint your fairings" suddenly.

Also possible communication was lost between icbc/you/shop, and you dont see the full story.

JDMDreams
04-01-2026, 05:37 PM
Can't you just call icbc to bitch, repairs though icbc has life time warranty.

whitev70r
04-01-2026, 05:42 PM
A bad IG, Tik Tok, google review, BBB, moves 100x faster than going through ICBC bureaucracy. Keep going ... until they bend and cry uncle !! This is really bad practice for a Ducati dealer like that.

bcrdukes
04-01-2026, 05:57 PM
So...who here is interested in a Ducati Monster 696? :whistle:

68style
04-01-2026, 08:17 PM
^ Hasn't been ridden in so long every gasket is melba bread

yadoh
04-05-2026, 10:44 AM
added photos to orignal post

yadoh
04-05-2026, 10:59 AM
ICBC wants me to bring back the motorcycle to them for repaint.

I refuse to bring it back to them. Am i being unresonable?

SSM_DC5
04-05-2026, 12:21 PM
ICBC wants me to bring back the motorcycle to them for repaint.

I refuse to bring it back to them. Am i being unresonable?

I think it's standard protocol that the shop gets a chance to fix the issue...... Just like how it is for the life time warranty on bodywork when you do any icbc claim.

What were you hoping the resolution would be?

68style
04-05-2026, 03:23 PM
I wouldn't want that place touching my HP4 again either if I owned one, sympathies