[littledog]

Had mine done at Broco Burnaby.

The first one was a PGW and there's a distortion I noticed the next day. Brought it back in and they agreed and ordered another PGW for me. Second PGW came and they inspected but didn't see anything out of the ordinary. Put it on the car and there's a distortion in the exact same spot so they were thinking it's that batch of glass. They tried looking for another brand for my car and located one in Montreal and got it shipped here. Turns out it's another PGW and they didn't bother putting it on. Finally they ordered an OE one and covered the price difference and it's been perfect since.

I paid my ICBC deductible and got a courtesy car every time it was getting replaced and they were courteous the whole time and didn't charge me extra. Highly recommended.

EDIT:
Another time (that was years ago) got a chip repaired at Speedy Glass (Kingsway & East 12th Ave.) My windshield cracked a couple days later and they agreed to refund the amount I paid for the chip repair. Booked an appointment for a windshield replacement for 8am on Saturday. Got there and they weren't even opened! They open at 8:30 on Saturday and for some reason booked me in at 8am. Waited for them to open and obviously wasn't pleased. Got the car back late afternoon and the windshield seems a little off at the moulding. Also wiper arms weren't even put back into the correct resting position (above 2 inches above where it should be). Will never go back there.