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LOL straight up you guys said it. It sounds like he's reading it RIGHT out of a book. Conflict Resolution 101. Again Tim, not a diss to you; at least you're doing your job. I won't be spending any time sending personal messages so you guys can fix your business and get more sales. I don't think anyone else will be wasting their time with that either. You guys will simply keep losing business.
It's not rocket science, treat people with respect and dignity...I don't think your staff should really need a reminder for something so simple.
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