Quote:
Originally Posted by Geoc
Since someone is listening here, I might as well say something:
First off, your sales is too greedy, when my parents went to BJBMW, some sales lady approached them and ask if they had any questions, my parents told her what they were looking for and she just said 'oh there is some out in the lot, why don't you look for yourself' (wtf) and then proceeded to deal with other customers. When my parents actually had some questions, she was nowhere to be seen, and remained so for the next 30mins. She finally appears when another salesman approached my parents.
I was about to give up searching for BMWs until a couple members (kkttsang, and artmotion) here referred me to AutoWest. Without going into too much info, their sales attends to you 100% of the time, willing to listen to your comments, and even go above and beyond (they spent a good 30mins getting a car out from the back corner of their lot just for a test drive)
|
Hi Geoc,
I'm sorry to hear about your experience. Please help us pass on the apology to your parents as well. The person that you mentioned is our newest member joining the sales team. She's a very hard working individual, the type who will go to clients after clients with no breaks.
I am seeing a bad behaviour here from what you described that I will bring this up tomorrow at work. It may be a case of trying to handle two sets of clients at the same time. I will look into this.
I'm happy that your parents got what they were looking for at Auto West. At the end of the day, I am thankful that Auto West was able to retain your parents to the BMW brand when we were not able to. They are truly great cars, and you guys are going to enjoy it for many years to come! Thank you.
Tim