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Just make a stink, you'll get your way.
My friend worked in a store that had a no returns policy(relevant, as they sold essential oils) but would do exchanges if your purchase just didn't do what you expected it to.
Girl from another store came in to return something, got told no. Cried a little. Needed the money to pay her phone bill. Got told no. Girl called manager. Sob story. Manager made my friend take money to the girl's store where she worked and apologize. My friend quit shortly thereafter. Store lost money shortly thereafter that.
Fucking retarded move.
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