Photography Lab THIS SPACE OPEN FOR ADVERTISEMENT. YOU SHOULD BE ADVERTISING HERE!
A place to display digital masterpieces, enhance photography skills, photoshop, and share photo tips with one another... |
 | 
07-29-2012, 02:43 PM
|
#1 | | Returner of Lost Phones and Turtles
Join Date: Feb 2011 Location: Vancouver
Posts: 3,117
Thanked 3,997 Times in 963 Posts
| Smashed my camera screen
Hey guys i saw the stickied thread on the top of this forum but it didnt really help.
This is the state of the camera right now  
I went back to my dealer (Visions) and they told me they cant do anything, went to broadway camera and they told me to go to Camtex. Im not so sure about doing that as there are many many bad reviews of them online and i want a good repair not a half assed job.
Pretty much only options left is to ship it to ontario back to canon which is gonna cost like 70% of the camera's value......
Somebody tell me what to do please
BTW: Camera is a T2i that was bought less than a year ago so i dont think im gonna upgrade yet
Last edited by LP700-4; 07-29-2012 at 02:58 PM.
| 
|  | |
07-29-2012, 02:43 PM
|
#2 | | #savethemanuals
Join Date: May 2008 Location: Richmond
Posts: 3,980
Thanked 2,551 Times in 950 Posts
|
Think of this as an opportunity to get a new camera.
| |
| | |
07-29-2012, 02:56 PM
|
#3 | | Meow
Join Date: Dec 2010 Location: Burnaby
Posts: 1,284
Thanked 652 Times in 215 Posts
|
Find a replacement screen and DIY. Is it just the glass or the lcd too? usually LCD replacements aren't too complicated.
| 
| | |
07-29-2012, 02:58 PM
|
#4 | | Returner of Lost Phones and Turtles
Join Date: Feb 2011 Location: Vancouver
Posts: 3,117
Thanked 3,997 Times in 963 Posts
|
The outer glass is completely smashed and the inner LCD has a fine crack aswell.
| |
| | |
07-29-2012, 03:06 PM
|
#5 | | Meow
Join Date: Dec 2010 Location: Burnaby
Posts: 1,284
Thanked 652 Times in 215 Posts
| | |
| | |
07-29-2012, 03:11 PM
|
#6 | | Returner of Lost Phones and Turtles
Join Date: Feb 2011 Location: Vancouver
Posts: 3,117
Thanked 3,997 Times in 963 Posts
|
How hard will it be to try to replace the LCD aswell? Hmmmm.
| |
| | |
07-29-2012, 04:56 PM
|
#7 | | MiX iT Up!
Join Date: May 2006 Location: vancouver
Posts: 8,133
Thanked 2,066 Times in 865 Posts
|
Is it covered by Warranty?
What about those guys who fix iphone/bb/android screens?
__________________
Sometimes we tend to be in despair when the person we love leaves us, but the truth is, it's not our loss, but theirs, for they left the only person who couldn't give up on them.
Make the effort and take the risk..
"Do what you feel in your heart to be right- for you'll be criticized anyway. You'll be damned if you do, and damned if you don't." - Eleanor Roosevelt | |
| | |
07-29-2012, 05:11 PM
|
#8 | | Returner of Lost Phones and Turtles
Join Date: Feb 2011 Location: Vancouver
Posts: 3,117
Thanked 3,997 Times in 963 Posts
|
It still has factory 1 year and Visions 4 years warranty. Visions said they dont cover physical damage and i cant get a hold of canon until tommorow. Im expecting the same answer though | |
| | |
07-29-2012, 09:40 PM
|
#9 | | VLS Moderator
Join Date: Feb 2003 Location: Vancouver
Posts: 16,351
Thanked 2,591 Times in 832 Posts
|
Canon will not cover it, as it was not Canon's fault it broke.
You can try DIY, but if you screw up, then the repair bill may cost more in the long run than just sending it in to Canon. The one big downside is that you will be out of a camera for a few weeks.
__________________
2007 Volvo V50
Taken by ex: 2005 Toyota Prius.
R.I.P. 1997 Lexus ES300. 
R.I.P. 1989 Acura Legend Coupe LS.
| |
| | |
07-29-2012, 10:51 PM
|
#10 | | RS has made me the bitter person i am today!
Join Date: Jan 2002 Location: Vancouver
Posts: 4,797
Thanked 347 Times in 131 Posts
|
How did you smash it? Just dropped on the ground?
| |
| | |
07-29-2012, 10:57 PM
|
#11 | | Returner of Lost Phones and Turtles
Join Date: Feb 2011 Location: Vancouver
Posts: 3,117
Thanked 3,997 Times in 963 Posts
|
Dropped and with my luck landed on the edge of an office chair leg. Coulda walked away with no damage if it landed couple inches away.
Gonna call Canon tmw and see if I can catch a rep in a good mood or something. Or else I'm gonna just order the glass screen cover and leave the inner LCD for the time being.
| |
| | |
07-30-2012, 12:05 AM
|
#12 | | VLS Moderator
Join Date: Feb 2003 Location: Vancouver
Posts: 16,351
Thanked 2,591 Times in 832 Posts
|
It was your (accidental) doing that damaged the screen. Why should Canon be responsible?
__________________
2007 Volvo V50
Taken by ex: 2005 Toyota Prius.
R.I.P. 1997 Lexus ES300.
R.I.P. 1989 Acura Legend Coupe LS.
| |
| | |
07-30-2012, 02:55 PM
|
#13 | | Returner of Lost Phones and Turtles
Join Date: Feb 2011 Location: Vancouver
Posts: 3,117
Thanked 3,997 Times in 963 Posts
|
Called Canon today, they told me they dont cover physical damage but if im willing to ship it over to ontario and back out of my own pocket they will do the replacement free of charge. They told me 5-6 weeks turnaround.
Ended up going for an aftermarket replacement from Camtex, 95 bucks was a bit expensive but they did do 2 hour turnaround. Not bad.
| |
| | |
07-30-2012, 03:31 PM
|
#14 | | Unofficial Tin Foil Hat Specialist.
Join Date: May 2008 Location: Vancouver
Posts: 8,150
Thanked 1,529 Times in 604 Posts
|
So you just had to pay the shipping and they'll repair it for free? I say that's a pretty awesome deal.
| |
| | |
07-30-2012, 03:32 PM
|
#15 | | My AFC gave me an ABS CEL code of LOL while at WOT!
Join Date: Sep 2011 Location: RevScene.net
Posts: 1,889
Thanked 1,284 Times in 420 Posts
|
^ Just curious, a) what would the shipping cost of that been like?
b) If it's a repair that's under warranty, does Canon normally cover the shipping?
Or do they only cover the return trip back to the customer?
| |
| | |
07-30-2012, 03:32 PM
|
#16 | | VLS Moderator
Join Date: Feb 2003 Location: Vancouver
Posts: 16,351
Thanked 2,591 Times in 832 Posts
|
That was nice of Canon to offer you that! 
__________________
2007 Volvo V50
Taken by ex: 2005 Toyota Prius.
R.I.P. 1997 Lexus ES300.
R.I.P. 1989 Acura Legend Coupe LS.
| |
| | |
07-30-2012, 03:38 PM
|
#17 | | Returner of Lost Phones and Turtles
Join Date: Feb 2011 Location: Vancouver
Posts: 3,117
Thanked 3,997 Times in 963 Posts
| Quote:
Originally Posted by skyxx  So you just had to pay the shipping and they'll repair it for free? I say that's a pretty awesome deal. | Yup, awesome customer service by Canon its one of those awesome companies that go out of their way to make their customers happy. I would've accepted if i didnt need my camera for a month or two, but our family is going on vacation soon and i want to have it with me on the trip. Quote:
Originally Posted by Sky_High ^ Just curious, a) what would the shipping cost of that been like?
b) If it's a repair that's under warranty, does Canon normally cover the shipping?
Or do they only cover the return trip back to the customer? | a) I was quoted i think 80 bucks for 1 day AM delivery or 45 bucks for regular by UPS
| |
| | |
Posting Rules
| You may not post new threads You may not post replies You may not post attachments You may not edit your posts
HTML code is Off
| | |
All times are GMT -8. The time now is 11:10 PM.
|
You are currently viewing our boards as a guest which gives you limited access to view most discussions and access our other features. By joining our free community you will have access to post topics, communicate privately with other members (PM), respond to polls, upload content and access many other special features. Registration is fast, simple and absolutely free so please, join our community today!
The banners on the left side and below do not show for registered users!
