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03-25-2008, 10:37 AM
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#1 | | Proud to be called a RS Regular!
Join Date: Apr 2005 Location: Vancouver
Posts: 144
Thanked 0 Times in 0 Posts
| hid outlet
This is starting to annoy me. Late last year, I called them several times to price a fog light kit. The guy who answered didn't know and said he had to ask the other guy when he gets back. I called 3 times or something like that and he said he'll call me back instead. He never did. I decided to not call back because I didn't want to deal with them, but I couldn't find any other place that carried them locally.
I know, it was a long weekend, but it's Tuesday today. Easter Monday was yesterday. Shouldn't people be back to work today? Their store hours is 10am-6pm Mon-Fri. I called at roughly 11am and nobody picked up. Not even an answering machine. I called their affiliate, Revspot, and nobody was there also. This is starting to piss me off.
I had a relatively good experience earlier last year getting my head lights and tail lights, but now, I don't like them at all.
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03-25-2008, 12:35 PM
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#2 | | RS.net Licensed Sponsor
Join Date: Jun 2006 Location: Van, Richmond
Posts: 61
Thanked 1 Time in 1 Post
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Hi there,
Thank you for your patience. We do have new staff on training at times, and I apologize if your needs were not met at the time of your call.
We highly value your business! Our offices were closed on Easter Monday because we are currently moving to a larger facility.
Tony
HID Outlet
__________________ HID Outlet ~ www.hidoutlet.ca Retail
Crystal Mall
2307-4500 Kingsway
Burnaby, BC V5H 2A9
Tel. (604) 435-3285
12:00pm to 7:00pm open 7 days
Retail
Super Garage (Aberdeen Centre)
1390-4151 Hazelbridge Way
Richmond, BC V6X 4J7
Tel. (604) 295-6622
Retail
Overdrive (Metrotown Center)
4700 Kingsway, Unit E10
Burnaby, BC V5H 4M1
Tel. (604) 559-8855
_________________________
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03-25-2008, 05:53 PM
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#3 | | Proud to be called a RS Regular!
Join Date: Apr 2005 Location: Vancouver
Posts: 144
Thanked 0 Times in 0 Posts
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it's okay. i kept calling today and someone finally picked up
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03-25-2008, 06:30 PM
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#4 | | OWNER/C.F.O./MONEYMAN
Join Date: Mar 2001 Location: Vancouver
Posts: 16,486
Thanked 2,253 Times in 626 Posts
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not everyone knows EVERYTHING on the list. you may be an important customer, but chances are, if they are successful, you are probably the 50th person to call that day. now say every search takes 10mins, thats still a day or so to get back to u. some items take time to look for.
so you decided not to call back, couldnt find the kit anywhere else, and write a shit-on thread on RS? try pm'ing, or going in person. if things get busy, not everyone is sitting at the phone to answer right away. try calling back in 1/2 an hour. Quote:
Originally Posted by yingjai  This is starting to annoy me. Late last year, I called them several times to price a fog light kit. The guy who answered didn't know and said he had to ask the other guy when he gets back. I called 3 times or something like that and he said he'll call me back instead. He never did. I decided to not call back because I didn't want to deal with them, but I couldn't find any other place that carried them locally.
I know, it was a long weekend, but it's Tuesday today. Easter Monday was yesterday. Shouldn't people be back to work today? Their store hours is 10am-6pm Mon-Fri. I called at roughly 11am and nobody picked up. Not even an answering machine. I called their affiliate, Revspot, and nobody was there also. This is starting to piss me off.
I had a relatively good experience earlier last year getting my head lights and tail lights, but now, I don't like them at all. | | |
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03-26-2008, 08:05 AM
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#5 | | Proud to be called a RS Regular!
Join Date: Apr 2005 Location: Vancouver
Posts: 144
Thanked 0 Times in 0 Posts
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my point is they said they would call me back after i called them several times. i don't live in richmond and i don't like driving there for no reason. last time i was in richmond, i called them and they said i didn't need to go to the store in person cause they will notify me when the other guy gets back. and that was several months ago. don't bash when you don't know exactly what happened.
Last edited by yingjai; 03-26-2008 at 08:06 AM.
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03-28-2008, 01:54 PM
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#6 | | OWNER/C.F.O./MONEYMAN
Join Date: Mar 2001 Location: Vancouver
Posts: 16,486
Thanked 2,253 Times in 626 Posts
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1) re read my thread. where is the bashing?
2) do not bite the hand that allows u to post. Quote:
Originally Posted by yingjai my point is they said they would call me back after i called them several times. i don't live in richmond and i don't like driving there for no reason. last time i was in richmond, i called them and they said i didn't need to go to the store in person cause they will notify me when the other guy gets back. and that was several months ago. don't bash when you don't know exactly what happened. | | |
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12-30-2010, 02:11 PM
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#7 | | I STILL don't get it
Join Date: Aug 2005 Location: Vancouver
Posts: 451
Thanked 53 Times in 22 Posts
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Their website doesn't even work. Did they close down?
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12-30-2010, 02:26 PM
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#8 | | Need to Seek Professional Help
Join Date: Mar 2009 Location: H2K
Posts: 1,002
Thanked 290 Times in 100 Posts
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Originally Posted by platinum300 Their website doesn't even work. Did they close down? | It works fine. Check your internet connection. www.hidoutlet.ca
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09-22-2011, 07:36 AM
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#9 | | Witness protection
Join Date: Apr 2001 Location: GVRD
Posts: 14,427
Thanked 5,343 Times in 2,222 Posts
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website still not working. not even the generic webpage from the screencapture above. not sure how long it has been like that because it's my first time there... does anyone know if they are still in business?
__________________
"The guy in the CR-V meanwhile, he'll give you a haughty glare. He's responsibly trying to lessen his impact, but there you go lumbering past him with your loud V8, flouting the new reality. You may as well go do some donuts in a strawberry patch and slalom through a litter of kittens." Dan Frio, Automotive Editor, Edmunds
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09-22-2011, 09:10 AM
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#10 | | Pull Out Towing. Women rescued for free.
Join Date: Mar 2002 Location: Hongcouver
Posts: 8,449
Thanked 2,414 Times in 1,283 Posts
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The webpage works for me.
__________________ Originally posted by Iceman_19 you should have tried to touch his penis. that really throws them off. Originally posted by The7even SumAznGuy > Billboa Originally posted by 1990TSI SumAznGuy> Internet > tinytrix Quote:
Originally Posted by tofu1413 and icing on the cake, lady driving a newer chrysler 200 infront of me... jumped out of her car, dropped her pants, did an immediate squat and did probably the longest public relief ever...... steam and all. | (11-0-0) Buy/Sell rating Christine Shitvic Pull Out Towing | |
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09-22-2011, 09:35 AM
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#11 | | Witness protection
Join Date: Apr 2001 Location: GVRD
Posts: 14,427
Thanked 5,343 Times in 2,222 Posts
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Originally Posted by SumAznGuy The webpage works for me. | really? ugh... all i get is some blog page that crashes IE.
__________________
"The guy in the CR-V meanwhile, he'll give you a haughty glare. He's responsibly trying to lessen his impact, but there you go lumbering past him with your loud V8, flouting the new reality. You may as well go do some donuts in a strawberry patch and slalom through a litter of kittens." Dan Frio, Automotive Editor, Edmunds
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09-22-2011, 09:47 AM
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#12 | | Pull Out Towing. Women rescued for free.
Join Date: Mar 2002 Location: Hongcouver
Posts: 8,449
Thanked 2,414 Times in 1,283 Posts
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I get the same blog thing but at the top to the right it has the HID page links.
The page says I need to update my flash though.
__________________ Originally posted by Iceman_19 you should have tried to touch his penis. that really throws them off. Originally posted by The7even SumAznGuy > Billboa Originally posted by 1990TSI SumAznGuy> Internet > tinytrix Quote:
Originally Posted by tofu1413 and icing on the cake, lady driving a newer chrysler 200 infront of me... jumped out of her car, dropped her pants, did an immediate squat and did probably the longest public relief ever...... steam and all. | (11-0-0) Buy/Sell rating Christine Shitvic Pull Out Towing | |
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09-22-2011, 09:59 AM
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#13 | | Witness protection
Join Date: Apr 2001 Location: GVRD
Posts: 14,427
Thanked 5,343 Times in 2,222 Posts
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Originally Posted by SumAznGuy I get the same blog thing but at the top to the right it has the HID page links.
The page says I need to update my flash though. | can you post that link please? IE crashes before i can get a chance to see the links come up.
__________________
"The guy in the CR-V meanwhile, he'll give you a haughty glare. He's responsibly trying to lessen his impact, but there you go lumbering past him with your loud V8, flouting the new reality. You may as well go do some donuts in a strawberry patch and slalom through a litter of kittens." Dan Frio, Automotive Editor, Edmunds
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