Dealership sold me a POS
 

So i bought this new integra, after the old one which my friend crashed, and it seems that the paint is literally cracking off of the car.. I knew it had been salvage title, but he had told me everything was fixed accordingly and properly, not to mention professionally, so after taking this car for a test drive everything seemed up to par, and i brought it back to kelowna. So i took my car to big white, and the next day noticed that i had these almost compression cracks all over the body, and i call VSA. (vehicle sales authority) to find out if theres anything i can do, or find out about. Anyway they tell me theres a possibility of getting my money back, and to get a Provincial inspection. After the inspection it fails, and they tell me to get a structural integrity test which i have not done yet. But apparently if i fail that as well im a shoe-in for getting my money back, or returning the car etc etc..

Just wondering what everyone thinks of this, and if this sounds like it will work or not.. Also the dealership name is Newtek Auto Group

And i bought the car about 3 months ago now.

Caveat emptor

You should have know it's a POS since it has a salvage title. Do NOT buy a car from a used car dealership, I've leared that the hard way.

My vehicle has a rebuilt status on it and is perfect. Not all salvage/rebuilt status cars are junk. You just have to make sure you do the proper research before buying them, part of which includes a proper vehicle inspection by someone other than the dealership.

The 3 month thing might be an issue, as they might claim that it was fine when it left their lot and they're not responsible for what you did to the vehicle between purchase and present day. Good luck with your efforts though.

That's not too bad, one of the big new car dealerships sold a customer a used car, a month later, 3 of the 4 bolts that hold the engine subframe to the car rusted out and they refused to take the car back

http://www.mdcbc.com/ is the place to go for more information on this subject. You may also want to inquire with the BBB.

Offtopic but,


Just generally speaking, it's often hit or miss to buy a car from a used car dealership, right? But is it ok to buy a used honda from a honda dealership?

be careful no matter where you buy your used car from. every dealership is only there for one thing...to make money! they're not your friends so don't take their word on anything.

Good advice. They are there to sell you a car, not to tell you everything that is wrong with the car, which will end up lowering their commission.

Skidmark: MDCBC is now known as the VSA. Same organisation, just a different name.

The first thing that I would ask, is what exactly were you thinking when you bought a vehicle with a rebuilt/salvage title???? Were you thinking that you were getting a good deal? In that case, what level of quality did you expect of your vehicle, at a discounted salvage/rebuilt based price?

It doesn't matter what dealership you go to, you get what you pay for. A $5000 car is going to have problems, I'm sorry, that's the truth. ANY car (new or used) could have problems. Cosmetically, it's buyer beware. You were told it had damage which was fixed. That doesn't mean the car has been repaired to "as new" condition.

That said, if the vehicle is UNSAFE when it was sold to you, or if it did not work as advertised when it was sold to you, then you are fully within your rights to be refunded. Although the onus is on YOU to prove that it's unsafe, which means you need to get a structual integrety test done, and I'm not sure how many places do that in Kelowna. (probably not many, it's a specialised test that is more complicated than a simple provincial vehicle inspection) Also, the fact that's it's not 3 months down the road might make the process more difficult. Furthermore, have you spoken to the dealership about this? at all? That SHOULD have been your first step.

I agree to a point, you should always be careful of what you believe no matter if it's a police officer, or a car salesman that's talking to you. As far as lying salesmen go, it's a difficult thing to enforce. Sometimes some salesmen lie, sometimes they are simply mistaken. The VSA will pull the licence of salemen who are repeatedly caught lying or ripping off customers. Don't deal with a salesman without a VSA licence.

Every car is different. At our store, we do not keep trades that we think are junk. We try to ONLY sell GOOD used vehicles. It might happen that a dealer sells a perfectly goo dused vehicle that happens to break down some months after the sale. Sh1t happens. It's a used car. Unless there is warranty left, or you buy warranty, you're out of luck.

i bought my 240 from a used car dealership and it's probably cleaner then 90% of the 240's in the lower mainland.

Couldn't the OP hire a inspector.
Inspector determines that the car was unsafe and the cause was not because of 3 month of use but from the reason of salvage title, (probably crash)
which meant that the damage that OP has now was root caused by salvage title (crash) which means that the dealer did not fix anything and the ddamage was ongoing in the car.
In other words, even if OP used it for 3 month, the damage was cumulative on root problem which is the salvage title = dealer did not fix to safe condition.

Well i talked to the MVSA, and they have told me that its a good thing that i failed a provincial inspection and to proceed with a structural integrity test, which i will be getting done, most likely next week. If the case is that i also fail this which i have been told it most likely will, that i will most likely be a shoe in for receiving some sort of compensation. Im hoping all of this works out and im not just wasting money on these inspections, but my mechanic has told me its a good idea, and the vsa has also told me this.

This is key. Where do you think the cars the dealerships dont want to keep go? To the cheap second hand car lots.

have you ever heard of a warranty which covers body work from a dealership??? i havent. therefore i didnt get one. The 3 month warranty that i had which is up now, was for engine and transmission which is not something im worried about. Its the body which is the problem and was improperly repaired.

Some ammunition in your battle. Were these things stated and complied with in your transaction?

Content of sale or purchase agreement (used vehicles)
(2) Where a motor dealer makes a written representation in the form of a sales or purchase agreement respecting the sale by him
of a used motor vehicle, he shall include the particulars required for a new motor vehicle under subsection (1) and
(a) any documentation or transfer fee,
(b) the recorded odometer reading at the time of sale,
(c) the name of any jurisdiction known to the motor dealer other than British Columbia in which the motor vehicle has previously
been registered,
(d) an itemized list of any repairs to be effected and the additional cost, if any,
(e) a statement that the motor vehicle complies with the requirements of the Motor Vehicle Act, and in the case of a motor vehicle not suitable for transportation a statement to that effect.

(3) A motor dealer shall give a duplicate copy of the sales or purchase agreement to the purchaser or seller, as the case may
be, at the time it is accepted by the motor dealer.

Motor vehicles not suitable for transportation
22 A motor dealer shall ensure that any written representation including every purchase order, sales agreement or form of contract
used in a consumer transaction for the purchase of a motor vehicle not intended for transportation contains a statement that
the motor vehicle is not suitable for transportation and is sold for parts only or purposes other than transportation.

Material facts
A motor dealer shall ensure that in every written representation in the form of a sale or purchase agreement respecting his offering to sell or selling a motor vehicle he discloses, to the best of his knowledge and belief:

(a) whether the motor vehicle has been used as a taxi, police or emergency vehicle or in organized racing;

(b) whether the motor vehicle has
in the case of a new motor vehicle, sustained damage requiring repairs costing more than 20% of the asking price of the motor vehicle, or
ii) in the case of a used motor vehicle, sustained damages requiring repairs costing more than $2 000;

i always thought that any repairs done by icbc body shops are warrantied for life, no? Because I got my car repaired at a shop in like january. afterwards in march I finally rinsed the car off and noticed that they didnt do too good of a job, so i called the estimator from icbc and he told me that the shop is obligated to fix it to icbc standards. the shop refused and said it was my eyes. that i'm seeing shadows.

luckily a phone call later, the estimator comes down and orders it done. he leaves after watching them do it for ~10mins. once he left, the shop brushed me aside telling me that that is the best they can do. i've had problems with them before for the same claim.

So I drove over to the estimators place, showed him the work, he tells me to go to another shop have it done and to have the shop call him - he will bill the original shop and have a word with the owner regarding their icbc accreditation.


So if the work done on your car wasn't up to standards, shouldnt they be obligated to fix it?

I would think that they would be obligated to fix it, i guess the first thing that i will be required to do is get my poor integras structural integrity test done, which will probably happen next week on Tuesday. After this i can send in pictures and documentation for the vehicle to the Vehicle Sales Authority, and file a formal complaint. Once i have done this i will see there that gets me if anywhere, and i will leave an update after that :) If anyone else has any comments i would love to hear them, thanks again to everyone for the help.. Ill post some pictures perhaps tomorrow of the vehicle damage, and you guys can be the judge of whether this is something illegal or if the dealer was completely within his rights to sell me this car. :)

I read through the whole thread, but might have missed it. Have you contacted the used car lot you bought car from yet? If so, how soon after you bought it did you get a hold of them, and what was their response?

I contacted them about 2 months after buying the car. Their response was that they would fix the car for as cheap as possible. He pulled the whole, you will have to pay for the repair, but i guarntee that it will be cheaper than anywhere else blah blah blah.. and what would probably happen is that the repair quality would more than likely be of the same caliber as when they went to repair the vehicle originally.

goodluck with this

go back and slap him in the face.

Any updates?

only if it is an ICBC claim.

no updates yet, but i will have some results soon.. still have to get the structural done, but i might not and just send in the results to the MVA about the provincial inspection.