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URGENT HELP! my Sony TV just died so, turned it on and BAM, a quarter strip went psycho bright. i talk to the sales rep from the sony store, he asked me to go to MTC Centre @ coquitlam. should i still call the support centre? i don't really want to deal with those ppl on the phone. i bought it last august, so it's still under factory warranty. do they come to my house and fix it? or do i have to haul it all the way there? it's 46" so it's not exactly easy. experience?? suggestions?? advice?? i have never had this happen before.. even my $900 crappy 32" lcd lasted 3 years no problem, fuck here are couple of pictures http://www.sfu.ca/~lcheung/images/rs/DSC04397.JPG http://www.sfu.ca/~lcheung/images/rs/DSC04398.JPG |
what model is that? S? W? |
Z-Series, black KDL46Z4100 |
For my Hitachi they came to my house and fixed it in house with factory warranty. Hitachi had a bunch of companies they use to fix there products, you call one of them and set up an appointment. I don't know for sure but I'm guessing Sony probably works in a similar way? |
how would they fix it in my house? from the looks of the defect, i probably require a new lcd panel. what kind of problems did you have with your TV and how long did they take to fix it? |
If it is still under factory warranty, I don't know what you're worrying about. Give Sony a call and figure it out from there. Simple as pie. |
did you get the sony care thingy? for say if you got it from fs/bb u get their psp they will come to your house if you got it from sony store and added the warranty it would of been the same however if its just under normal warranty you might have to give it to them @ coquitlum |
Go BlueJays! edit; yeah did u get the sony care card? |
You will have to call Sony. They will probably ask you some basic questions and maybe have you try a few things. If they need to, they can send someone out to repair it. |
What store did you get it from? pm me, I can help you sort it out since I work at Sony Style. |
i didn't buy any extensive warranty because best buy wanted about $600 for one year or $1000 for like 3 years, which i thought was a rip off. didn't buy sony care as well because i never heard of sony TVs being not reliable. i am going to call MTC Centre tomorrow morning and see what they say. i have the receipt ready and it was purchased in August 2008, so factory warranty is still valid. i got the TV at Bestbuy Burnaby. they don't do, and won't do anything for me. i am annoyed and worried because i didn't expect a $2500-3000 top series Sony TV will die on me like that. i don't even use it that often! probably like.. 3 hours of normal cable use everyday! |
maybe you just got unlucky.. afterall, there's always those one or two bad apples in a crate full I've been abusing this top end sony vaio for neary 2 years, and i have yet found any problems except for the battery life is starting to die from 5.5hr to 4hr max, but that's normal. |
One of my worst fears with my beloved new Sony tv. Try Calling Sony Canada. They are located in Coquitlam and I believe that is also a service centre. http://www.sony.ca/view/contact_info.htm Also, if you bought it using a mastercard or visa, check to see if your card provides any type of extended warranty |
Don't take back stuff to the store, unless it's for a refund/exchange. They aren't a warranty center, and you're just wasting your time. |
It's been less than a year, so you shouldn't have a problem getting it fixed/replaced. O.T but blue jays are ripping it up this year lol Goodluck with this! |
keep us updated man good luck |
hope the same doesnt happen to my xbr6 good luck |
called and booked an appointment today with the repair guys i have to take a day off so that my lovely TV will get fixed.. grr.. can i get extended warranty now? =p i'm afraid i got a lemon and this problem will come back again.................. =( |
^ if you bought it on a visa, more likely than not, it will have an additional year of warranty on top. |
HAHA...you're focked...My sony crapped out on me too...just because you get it repaired means nothing...the problem will come back...Im speaking from experience...one of my green lazers crapped out...cost $1000 to repair...year later..it crapped out still. Ask for a new tv if possible...or make sure they extend the warranty on it. BTW...FUUUUUUUU Sony...your a POS company now...your overpriced brand is slowly being tarnished because of your crap quality. |
shitz. here are more pictures, it's starting to flicker now! when it tries to display more colours. black is okay though. http://www.sfu.ca/~lcheung/images/rs/sony/DSC04399.JPG http://www.sfu.ca/~lcheung/images/rs/sony/DSC04401.JPG http://www.sfu.ca/~lcheung/images/rs/sony/DSC04405.JPG http://www.sfu.ca/~lcheung/images/rs/sony/DSC04408.JPG http://www.sfu.ca/~lcheung/images/rs/sony/DSC04409.JPG http://www.sfu.ca/~lcheung/images/rs/sony/DSC04410.JPG |
It might just be a loose connector. But if it's under factory warranty, might as well call the # in your manual. Good luck. PS your older LCD ONLY lasted 3 years? wtf? Do LCDs suck that badly? (I'm still in the CRT age) |
Wow, that sucks, they're going to your house right? |
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