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07-01-2009, 03:10 PM
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#1 | | "Entertainment" mod.
Join Date: Feb 2009 Location: Surrey, BC
Posts: 5,124
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| Telus Internet slowing down
I'm not sure what's going on, but my download speed has taken a sudden drop in the last day or so. Yesterday it was going at a normal speed of about 160-170kbps, and as of right now is capped at 25-30kbps. Ran the Speedtest multiple times, and I get the same results, download/upload speeds capped at 30kbps. For some reason, browsing webpages has only taken a very slight speed loss. Also, if it factors in anything, my ping in CS has gone up to 130 from 95 to a server in Texas.
Anyone else on Telus having the massive slowdown as well?
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Last edited by CorneringArtist; 07-01-2009 at 03:32 PM.
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07-01-2009, 09:14 PM
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#2 | | I *heart* Revscene.net very Muchie
Join Date: Sep 2007 Location: Vancouver
Posts: 3,918
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im with telus and i have been experiencing some really slow dl speed, also sometimes has troubles watching youtube videos, debating on switching to shaw.
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07-01-2009, 09:44 PM
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#3 | | Unofficial Tin Foil Hat Specialist.
Join Date: May 2008 Location: Vancouver
Posts: 8,150
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At times but not common. I just told the CSR to upgrade me to 6.0 yesterday since 1.5-6.0 is in the same package now. So 3.0 to a 6.0 upgrade for free. At first i was going at 170ish for the whole night(which is slower than my normal speed at 330KBs) but this morning when i checked I was going at around 650KBs. 
But to answer your question, yes Telus has had it's fair share slow downs recently. It's not like Shaw isn't :/
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07-01-2009, 10:37 PM
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#4 | | "Entertainment" mod.
Join Date: Feb 2009 Location: Surrey, BC
Posts: 5,124
Thanked 3,465 Times in 1,056 Posts
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Well, I decided to call their tech support...to no avail. They told me to do the arbitrary BS they tell everyone to do. I even did the online chat thing, BS there too...appparently my DL speed is right for what service I have,which is also BS because I've had the same package run at 170 for the last 6 months so I dont understand this change. I wasnt even contacted about this so now im SoL.
Telus fails.
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07-02-2009, 02:05 AM
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#5 | | I subscribe to Revscene
Join Date: Oct 2005 Location: Vancouver
Posts: 1,961
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just to let you know, you are supposed to call in for the upgrade to 6.0 max. http://www.telus.com/portalWeb/appma...gh_speed_index
telus has stopped offering 1.5 since years ago, and customers who were on the 1.5 needed to call in to get upgrade to 3.0. this was last year. now 3.0 is extinct as well, and customers need to call in again to get the upgrade. you may need a new modem as well.
i suggest you call back and ask for the upgrade. just mention something like "i'm paying $40 a month and i am on the old plan. i like to be paying $35 now for this faster 6.0 plan"
go to dslreports.com's telus forum for more help.
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07-02-2009, 02:36 PM
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#6 | | Unofficial Tin Foil Hat Specialist.
Join Date: May 2008 Location: Vancouver
Posts: 8,150
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I'm paying 25 bucks a month now after I complained many months ago on why I'm still paying 40 bucks LOL. I saved so much money. | |
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07-02-2009, 07:41 PM
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#7 | | I contribute to threads in the offtopic forum
Join Date: Apr 2005 Location: Vancouver
Posts: 2,764
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get the new "turbo" speed... maxes out at 15mbps.
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