Rant: fk telus service!

[Mr.Jay]

what do you expect when 80% of the customer service is outsourced

when your Telus CSR tells you something it is most likely wrong cause they arent from BC and are reading off a list. Also doesnt help that over 50% of Telus "techs" are contractors who do the work as quick as possible (piece work) and when customer complain about not getting real techs Telus just started branding the contractors as real techs giving them Telus clothes and vans.

Telus service is only good when you have someone that knows wtf they are doing helping you out and how to get around all the flawed systems within the company.

Quick Notes:

Bell Satellite is Telus Satellite so if you were switchin from Bell to Telus it would take about 45mins to do the job.

Picture quality of the new TV system is pretty good. The old TV system was one that Telus developed (which is why its bad) but the new TV system has been out for a long time since it is actually Microsoft's system that Telus has leased. http://en.wikipedia.org/wiki/Microsoft_Mediaroom

One thing that people need to realize is that there isnt a tech assigned to your jobs, the jobs are placed in a worklist that slowly gets picked up as jobs are finished. Most list are 30% Telus techs and 70% contractors and if a job will take too long than contractors will ignore them or wait until its already too late to make the appointment time and put it in the Telus tech's list.

For a communications company there is very little of it within the company and the few actually Telus techs are the ones that end up havin to deal with and correct all the bullshit, that is if you even get a legit tech in the 1st place. (only real way to know is the ids contractors have a green strip and a X as the start of their numbers)