REVscene - Vancouver Automotive Forum


Welcome to the REVscene Automotive Forum forums.

Registration is Free!You are currently viewing our boards as a guest which gives you limited access to view most discussions and access our other features. By joining our free community you will have access to post topics, communicate privately with other members (PM), respond to polls, upload content and access many other special features. Registration is fast, simple and absolutely free so please, join our community today! The banners on the left side and below do not show for registered users!

If you have any problems with the registration process or your account login, please contact contact us.


Go Back   REVscene Automotive Forum > Vancouver LifeStyles (VLS) > Fashion & Shopping

Fashion & Shopping Blackmarkers. A Filtered Selection of Clothing, Footwear and Accessories.
Gotta stay fresh! Latest fashion trends, new clothing lines, mega sales events, and awesome deals..

Reply
 
Thread Tools
Old 08-17-2010, 03:58 PM   #1
Need my Daily Fix of RS
 
sleazyho's Avatar
 
Join Date: Mar 2010
Location: home
Posts: 273
Thanked 13 Times in 11 Posts
can duties/taxes be reimbursed?

I posted a bit of this in the Lastest Purchases thread, but now I have a couple more questions and those wouldn't really fit in that thread.

So I bought a jacket off ASOS.com. I paid for the slow shipping method so I don't get taxed. The jacket arrives, but it's defected. ASOS tells me to ship it back to them and they will refund me the shipping cost. They then ship me a replacement jacket via Express shipping. I received it today and the DHL guy charged me $20 for duties/taxes.

ASOS says this about customs/duties:
Quote:
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot predict what they may be.
Can I still demand that they reimburse me for the customs/duties charged? I never asked them to ship the replacement by Express, they just did it themselves. I was never charged duties/taxes when the defected one arrived, so essentially ASOS's fucking lack of quality control cost me $20 and my time. I never even got a discount code or anything.

Any help in this matter would be much appreciated, thanks.
Advertisement
sleazyho is offline   Reply With Quote
Old 08-17-2010, 04:02 PM   #2
Revscene.net has a homepage?!
 
Join Date: Feb 2005
Location: Vancouver
Posts: 1,242
Thanked 486 Times in 177 Posts
so they did the nicest thing they could and tried to expedite your shipment cost you 20 bucks?

why can't you think of it as 20 bucks that you were fortunate enough to not pay the first time, but had to pay the 2nd time?
jackmeister is offline   Reply With Quote
Old 08-17-2010, 04:27 PM   #3
RS Veteran
 
bcrdukes's Avatar
 
Join Date: Dec 2001
Location: YYZ / YUL
Posts: 24,826
Thanked 6,596 Times in 2,598 Posts
You ask CBSA for the refund, not ASOS. How to do this is on CBSA's website or call their information line.
__________________
Quote:
Originally Posted by slowguy
Fuck you hipster
Quote:
Originally Posted by GLOW View Post
no one said being a hipster was cheap.
bcrdukes is offline   Reply With Quote
Old 08-17-2010, 08:22 PM   #4
I am grateful grapefruit
 
gars's Avatar
 
Join Date: Mar 2005
Location: Vancouver
Posts: 4,094
Thanked 831 Times in 392 Posts
I don't think DHL will refund their brokerage fees tho.

CBSA might, if you show them that it was a replacement unit, and that you shipped out the defective one.
gars is offline   Reply With Quote
Old 08-17-2010, 10:35 PM   #5
dmm
Proud to be called a RS Regular!
 
dmm's Avatar
 
Join Date: Nov 2002
Location: Vancouver
Posts: 120
Thanked 15 Times in 9 Posts
Vendor is supposted to mark the item as replacement, no value. This is a mistake on their shipping department, shipping declaration.

Last time I dealt with a company, I contacted them, sent them the paperwork from the taxes/duites, they mailed me a cheque.
dmm is offline   Reply With Quote
Old 08-18-2010, 01:17 AM   #6
Need my Daily Fix of RS
 
sleazyho's Avatar
 
Join Date: Mar 2010
Location: home
Posts: 273
Thanked 13 Times in 11 Posts
Quote:
Originally Posted by dmm View Post
Vendor is supposted to mark the item as replacement, no value. This is a mistake on their shipping department, shipping declaration.

Last time I dealt with a company, I contacted them, sent them the paperwork from the taxes/duites, they mailed me a cheque.
So would I take this to ASOS or the CBSA as mentioned by others above?

I would thank all your guys posts but my thanks button has been taken away by SkinnyPup
sleazyho is offline   Reply With Quote
Old 08-18-2010, 01:40 AM   #7
y'all better put some respeck on my name
 
Harvey Specter's Avatar
 
Join Date: Dec 2002
Location: Vancouver
Posts: 17,740
Thanked 8,025 Times in 2,085 Posts
Quote:
Originally Posted by dmm View Post
Vendor is supposted to mark the item as replacement, no value. This is a mistake on their shipping department, shipping declaration.

Last time I dealt with a company, I contacted them, sent them the paperwork from the taxes/duites, they mailed me a cheque.
+1.

This is always done when returning computer hardware. You could e-mail Asos and mention this and see what they say. They might not refund your money but instead give you $20 credit but no harm in trying Asos first to see what their response is.
Harvey Specter is offline   Reply With Quote
Old 08-18-2010, 11:41 AM   #8
RS Veteran
 
bcrdukes's Avatar
 
Join Date: Dec 2001
Location: YYZ / YUL
Posts: 24,826
Thanked 6,596 Times in 2,598 Posts
^
And double dip by asking CBSA for the taxes back.
__________________
Quote:
Originally Posted by slowguy
Fuck you hipster
Quote:
Originally Posted by GLOW View Post
no one said being a hipster was cheap.
bcrdukes is offline   Reply With Quote
Old 08-19-2010, 02:42 AM   #9
Need my Daily Fix of RS
 
sleazyho's Avatar
 
Join Date: Mar 2010
Location: home
Posts: 273
Thanked 13 Times in 11 Posts
Update:

I emailed ASOS and at first they were basically saying "not my problem, fuck off," so I bitched some more and hours later they replied saying they will 'happily' refund me the taxes.

Edit: Everything's cleared now, thanks guys!

Last edited by sleazyho; 08-21-2010 at 02:09 AM.
sleazyho is offline   Reply With Quote
Reply

Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off



All times are GMT -8. The time now is 06:46 PM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2017, vBulletin Solutions, Inc.
SEO by vBSEO ©2011, Crawlability, Inc.
Revscene.net cannot be held accountable for the actions of its members nor does the opinions of the members represent that of Revscene.net