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OK, called in and asked if I can get better rates, no. Got transfered to cancellation, I tell him I want to reduce my rates, he tells me can can give me more speed for same money. I tell him I want better rate, otherwise I'm switching to Telus cuz they are cheaper, then he starts comparing why their service is better. I tell him cancel then if you can't do better. He tells me that I will lose any promos. I asked him what promos, all you have been doing for me is the raising the prices for the last 5 years. I told him to cancel. I can get Telus internet (15mb) and TV for $30/month (+5 for a digitial box) for the first year, currently paying Shaw ~$50 month. WIll see what other companies have internet ... |
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At least this time I got a north american tech on the phone, but they were still useless. |
i called a few days ago...they were canvas'ing the area....so i called and said how come i didn't get a sweet promo deal...the deal i got was for $80/month for 1 yr. -HD plus -free PVR -Phone w L/D. -extreme speed -free wireless N router |
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^+1 I work in the customer service industry and agree with you fully when it comes to being polite. As bad as it sounds, I would help/go the extra mile for a polite client than a rude one. At my home, we used to get 1)Basic + tier 1 + Fairchild 2)home phone basic + call ID 3)Shaw Lite speed all for $112.90 After reading this thread, decided to give retentions a try After being VERY POLITE, I got: 1)basic + tier 1-3 + Fairchild (and standardl HD) 2)home phone basic + call ID + unlimited Canadian LD 3)Shaw Extreme for $87!!! So happy. The retetion guy was great too. Very polite and patient. Thank you Shaw! |
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im going to give it a shot and see what i get do you just call their customer service? and ask to transfer to retention?? thanks |
I called into customer service and played dumb. Simply told them that I have been with Shaw for a long time and was looking for a break. Told them I felt what I was paying was too much for the service I was getting. First rep transferred me to "client services" Told the rep exactly what I told the first rep. I used a random retentions deal in this thread as a reference. |
things to consider: not everyone will get a discount/promo more services you have, works in your favor.. example: cable/net.. add phone services too and its easier for shaw to hook you up pay your bills on time been a customer for a long time be pleasant/courteous and polite |
Ever since I cancelled my internet service (about 30 days to go), my modem has been locking up (not passing traffiic), have to reset it and good to go again for about a day. Co-incidence? |
is a company going to exact its revenge on you, a single person when just one employee can sign 1-2 new internet services per day |
they can afford to give you a discount if they wanted... i mean if you are a new customer, they give you crazy deals.. and the loophole is that you can renew every 6 months if you live with someone... ie.. every 6 months just switch back and forth and you will get the promos... i was paying about 100-115 (cant erally remember) for hi speed basic tv and digital... and hd plus... now i am paying 40? but that is for the first year i think.. after that, i will just switch over from my gf's name to mine... OR threaten to go to telus/bell first.. the competition has increased lately esp with bell's big sponsor during olympics. |
Was someone here a CSR or tech? someone have technical background about Shaw? So when my modem disconnects, I either have to pull out the power and reset the modem, or pull the cable line and wait for the status lights to clear, then conenct back up and all is good. Read somewhere this may be a head end or RF issue somewhere? Note that I have a 2nd modem that I borrowed off a friend, and is also experiencing similar issues. |
it's possible that u have RF issue if ur modem is connecting and disconnecting randomly.. but borrowing ur friends modem probably wouldn't work.. coz it's not provisioned properly.. |
i think my hd box is fucked. every week it will stop getting a signal and no channels are accessible while my other tvs with a regular dct700 are working fine any idea terkan? |
anybody here on Optik? can you run a speedtest, to see what kind of speeds you can get WHILE someone else is watching the tv...? I wonder just how much bandwidth you really lose... |
fuck after reading u guys review this looks like a long way road...dont think im gonna bother calling besides 6-12 moths is pretty lame, should be permanent for as long as you stay with them. This is a totally different ball game than Rogers retention where its actually negotiable to a certain degree. i remember i was on the phone with shaw about a year ago and they wouldnt move an inch. :bullshit: |
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they transferred me right away to their customer loyalty or care line, whatever its called, and the guy cut my bill in half right away. he said even though my new plan is only valid for a year, including my HDPVR rental, i can call back when its up and just renew it again, and by then, they might even have cheaper deals to give. just give it a try, doesnt hurt, and you wont lose anything by trying. |
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call the shaw tech support line, and just tell them everything thats going wrong, they will stay on the line while they walk you through some steps, and keep telling them that nothings working. they will eventually give up and schedule an appt for a shaw tech to come and swap out your HD box with a new one, granted that your box is currently under the 3 yr warranty |
just called them gonna drop from $115 plus taxes to $94 plus taxes but before $115 was whole bunch of tv channels and internet now $94 will include, telephone, tv, and internet plus more channels :thumbsup: |
INTERNET HELP PLEASE GUYS! so i spoke to shaw and they were kind enough to switch me from high speed to extreme my upstairs one which is right beside the modem and router, wire connect download speed from 10mps to 20mps (high speed to extreme) my downstairs computer is running a wire off a D link router which i just bought today the N + extreme gigabite shit... and from high speed yesterday to extreme today, when i do the speed test its still 5mps. Nothing changed why is that? why is it so slow? and im actually running a wire. HELP PLEASE? |
my box was a rental, i swapped it for another one. just thought tekran would know since hes techie |
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have you tried connecting to a different outlet? Quote:
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sorry what does power cycle my modem means did you mean router? or modem turn off and reset? |
power cycle means unplug the device from power, wait 30sec to a min and plug it back in. in this case, power cycle ur modem means pull ur modem. |
has anyone had any luck in renewing their shaw promo deals? my current triple play promo is expiring nov 1 and would rather stay with shaw than go to telus, but if shaw doesnt renew, no choice but to switch. |
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