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09-14-2010, 11:23 AM
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#1 | | Banned (ABWS)
Join Date: Aug 2007 Location: richmond
Posts: 394
Thanked 27 Times in 13 Posts
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| shaw retentions
was surfing the web, and prior to today, had NO IDEA that shaw had retention plans. was always under the assumption that shaw was non-negotiable
called shaw to see if there was anything they could do for me as my monthly bills were quite high
this is what i had before:
digital phone,
unlimited north america calling
voicemail
call waiting
conference calling etc
high speed internet
Full Digital cable package with movie central and superchannel
full HD package (all HD channels)
for $204 + HST
after talking them today,
got the same services i had before except for superchannel and am paying $100 + HST
THANK YOU SHAW!
Last edited by bigrig; 09-14-2010 at 09:36 PM.
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09-14-2010, 01:01 PM
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#2 | | My homepage has been set to RS
Join Date: Dec 2004 Location: Edmonton, AB
Posts: 2,451
Thanked 186 Times in 80 Posts
Failed 23 Times in 11 Posts
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Guess you got lucky. Many others have tried and got nothing. From what I understand, even if you threaten to walk, they're happy to let you walk rather than give a retention plan.
__________________ Quote: Originally posted by CRS
I would make a comment in regards to your intelligence but I don't think that you would appreciate the full mockery of that comment.
In other words..
I would love to insult you but you wouldn't understand. | | |
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09-14-2010, 01:31 PM
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#3 | | RS.net, where our google ads make absolutely no sense!
Join Date: Apr 2002 Location: vancouver
Posts: 995
Thanked 126 Times in 59 Posts
Failed 28 Times in 13 Posts
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This is what I have:
-Digital phone w/ Voicemail and Call Waiting
-Digital TV w/ HBO&movie channels
-High-Speed Internet
I was paying around $140+HST before. Called in and threatened to switch to Telus and they were able to bump my bill down to $95+HST, but only for 6 months. I pushed for a year but no luck. I guess they'll be hearing from me in another 6 months then  | |
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09-14-2010, 09:16 PM
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#4 | | Trollollolloing RS sine 2005
Join Date: Feb 2005 Location: Richmond
Posts: 7,093
Thanked 2,471 Times in 704 Posts
Failed 473 Times in 132 Posts
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shaw is really hard to negotiate with, cause they know they're good and their main point is no contract. i myself tried TWICE in negotiating even for a small deal, but they still give me any deals, until my friend started working there in retentions.
now im getting
HD Basic
Extreme Internet
Digital Phone Lite
total comes up to 108
i used to pay 140 for HD + Extreme only.
from what i read online, the easiest way to get a deal is to actually call and tell them to cancel service in 10-15 days because ur switching providers, then within those 10-15 days, the retentions department SHOULD call u and offer u deals to stay with them. IF they dont call back 2 or so days before ur cancelation date, u would have to call back and say u want to stay with them.
__________________ Quote:
Originally Posted by MajinHurricane  I had some girl come into the busser station the other day trying to make out with every staff member and then pull down her pants and asked for someone to stick a dick in her (at least she shaved). | Quote:
Originally Posted by 1exotic Vtec doesn't kick in on Reverse. | Quote:
Originally Posted by Ulic Qel-Droma its like.. oh yeah oh yeah.. ohhhh yeah... OOoooOohh... why's it suddenly feel a bit better... ohhhh yeahh... ohhh...oh..fuck... it probably ripped. | | |
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09-14-2010, 09:27 PM
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#5 | | Rs has made me the woman i am today!
Join Date: Sep 2006 Location: Vancouver
Posts: 4,167
Thanked 1,360 Times in 593 Posts
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I've always wanted to try to call and see if I can bump my monthly bill down. Paying around $120 for Basic cable, High speed internet and digital phone.
Guess I'll give it a shot, since I have nothing to lose anyways, since some of you guys managed to get your monthly bill knocked down. Already a bitch to pay so much.
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09-14-2010, 09:38 PM
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#6 | | Banned (ABWS)
Join Date: Aug 2007 Location: richmond
Posts: 394
Thanked 27 Times in 13 Posts
Failed 0 Times in 0 Posts
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i just called them and referenced the 10/10/10 deal that telus was offering, and that ultimately, i was paying too much per month with them (shaw)
i quoted a deal that shaw had, that i found on RFD, and he said the best thing he could do i pretty much give me %50 off what i was paying since ive never gotten any credits or bonuses.
i guess its luck of the draw when dealing with them.
good luck guys!
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09-16-2010, 08:32 PM
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#7 | | RS.net, where our google ads make absolutely no sense!
Join Date: Aug 2007 Location: Zerg
Posts: 959
Thanked 32 Times in 10 Posts
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^ any link to the RFD thread?
thx!
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09-16-2010, 10:07 PM
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#8 | | I *Fwap* *Fwap* *Fwap* to RS
Join Date: Oct 2007 Location: Victoria
Posts: 1,585
Thanked 952 Times in 180 Posts
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Telus requires a contract and from past experiences has fucking shitty customer service.
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09-16-2010, 10:09 PM
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#9 | | RS has made me the bitter person i am today!
Join Date: Aug 2005 Location: Canada
Posts: 4,564
Thanked 19 Times in 14 Posts
Failed 62 Times in 39 Posts
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Last edited by terkan; 01-16-2011 at 06:16 PM.
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09-16-2010, 10:40 PM
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#10 | | Rs has made me the woman i am today!
Join Date: Sep 2006 Location: Vancouver
Posts: 4,167
Thanked 1,360 Times in 593 Posts
Failed 149 Times in 56 Posts
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I'm going to call shaw and give the 10/10/10 deal a shot and tell them I'm paying too much LOL. I want to get this down to below $100buxs/month. Ridiculous paying so much.
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09-16-2010, 10:48 PM
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#11 | | Rs has made me the woman i am today!
Join Date: Sep 2006 Location: Vancouver
Posts: 4,167
Thanked 1,360 Times in 593 Posts
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Is the 10/10/10 still valid and going on? I don't want to call shaw and tell them about it and realize it doesn't exist anymore because the promotion expired.
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09-16-2010, 11:08 PM
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#12 | | F**K YOUR HEAD
Join Date: Apr 2009 Location: vancouver
Posts: 8,719
Thanked 8,153 Times in 1,251 Posts
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Yeah just called last week for my GF and guy wouldn't really discount even after I had told him that going with telus would save me $20-30 a month, he ended up giving me a $10 discount on fairchild and upgrading me to one step up for the internet speed but doesn't really feel any different. Still, bill is too much. I think I'll get her to make the switch soon.
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09-17-2010, 08:14 AM
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#13 | | HELP ME PLS!!!
Join Date: Jan 2005 Location: Vancouver
Posts: 5,542
Thanked 652 Times in 346 Posts
Failed 128 Times in 52 Posts
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My Retention Deal
Shaw Digital Phone w/Call Display
Basic Cable + All Chinese Channels + HD Basic/Plus
Shaw Extreme
$91+Tax
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09-17-2010, 08:33 AM
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#14 | | Banned (ABWS)
Join Date: Oct 2006 Location: Richmond
Posts: 5,138
Thanked 2,216 Times in 510 Posts
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What's this 10/10/10 deal you guys are referring to?
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09-17-2010, 11:24 AM
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#15 | | Trollollolloing RS sine 2005
Join Date: Feb 2005 Location: Richmond
Posts: 7,093
Thanked 2,471 Times in 704 Posts
Failed 473 Times in 132 Posts
| Quote:
Originally Posted by illicitstylz What's this 10/10/10 deal you guys are referring to? | um no, the 10/10/10 deal means $10 for phone, $10 for TV, and $10 for internet which is $30+tax
__________________ Quote:
Originally Posted by MajinHurricane I had some girl come into the busser station the other day trying to make out with every staff member and then pull down her pants and asked for someone to stick a dick in her (at least she shaved). | Quote:
Originally Posted by 1exotic Vtec doesn't kick in on Reverse. | Quote:
Originally Posted by Ulic Qel-Droma its like.. oh yeah oh yeah.. ohhhh yeah... OOoooOohh... why's it suddenly feel a bit better... ohhhh yeahh... ohhh...oh..fuck... it probably ripped. | | |
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09-17-2010, 11:30 AM
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#16 | | My homepage has been set to RS
Join Date: Dec 2004 Location: Edmonton, AB
Posts: 2,451
Thanked 186 Times in 80 Posts
Failed 23 Times in 11 Posts
| Quote:
Originally Posted by TOPEC um no, the 10/10/10 deal means $10 for phone, $10 for TV, and $10 for internet which is $30+tax | Was essentially for downtown residents only. Meant to compete with Novus. Was flat out told that because I cannot get Novus in Surrey, I am not eligible for the deal.
__________________ Quote: Originally posted by CRS
I would make a comment in regards to your intelligence but I don't think that you would appreciate the full mockery of that comment.
In other words..
I would love to insult you but you wouldn't understand. | | |
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09-17-2010, 12:14 PM
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#17 | | RS.net, where our google ads make absolutely no sense!
Join Date: Apr 2002 Location: vancouver
Posts: 995
Thanked 126 Times in 59 Posts
Failed 28 Times in 13 Posts
| Quote:
Originally Posted by terkan they'll just let you walk. those that call retention to get a discount their account will have a note on them saying no more promotion. they'll rather you switch to telus than reducing ur bill and increase others | Do you know how long the note will stay on there for?
When I first got shaw a few years ago, I called in and got my monthly charges reduced by at least 25% for the same length of time - 6 months. Then it jumped back up and I didnt bother calling again till now. It's probably been just over a year since its been at the same amount.
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09-29-2010, 12:58 PM
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#18 | | God of Unce
Join Date: May 2008 Location: ASOT
Posts: 7,828
Thanked 167 Times in 43 Posts
Failed 285 Times in 103 Posts
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Does anyone know if I add home phone to my current basic cable + shaw extreme, will i get a better deal or will they just give me a bundled pricing? I'm planning to switch to hd or digital tv also.
__________________
UNCE! UNCE! UNCE! UNCE! UNCE! UNCE! UNCE! UNCE! UNCE! | |
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09-30-2010, 02:53 PM
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#19 | | 14 dolla balla aint got nothing on me!
Join Date: Nov 2002 Location: Vancouver
Posts: 668
Thanked 9 Times in 8 Posts
Failed 10 Times in 4 Posts
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Called yesterday, on the phone for about 90 minutes, hold times are retarded right now!
Before $145 tax in
full cable and HD
asian channels
movie central
raptors tv
nhl network
high speed net
After $106.00 plus tax for the first year, then its about 140 something plus tax
full cable and hd
movie central
asian channels
extreme internet
home phone
took out raptor and nhl network
2 FREE MOTO 3400 PVRS BABY!!!!
so pumped for the new boxes!
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09-30-2010, 09:02 PM
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#20 | | Banned (ABWS)
Join Date: Aug 2007 Location: richmond
Posts: 394
Thanked 27 Times in 13 Posts
Failed 0 Times in 0 Posts
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NICE work dude!
i just called in to ask for some free pvr rentals, and they told me just to go pick em up at the retail store, and they would mark it down on my account!
THANKS SHAW!
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10-01-2010, 12:14 AM
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#21 | | RS has made me the bitter person i am today!
Join Date: Aug 2005 Location: Canada
Posts: 4,564
Thanked 19 Times in 14 Posts
Failed 62 Times in 39 Posts
| Quote:
Originally Posted by mikeivb Do you know how long the note will stay on there for?
When I first got shaw a few years ago, I called in and got my monthly charges reduced by at least 25% for the same length of time - 6 months. Then it jumped back up and I didnt bother calling again till now. It's probably been just over a year since its been at the same amount. | if you have notes on ur account it's permenate.. i should rephrase it.. those that keep calling back asking for promo are the ones that will get the NO MORE PROMO code on their acc. and usually the retentions.. it's not a permante plan.. i seldom see a permanate retention plan.. it's usually 12 month promo only.. ie the 1yr free hdpvr rental.. is a retention only promo.. and whether or not they give you a discount.. also depends on several things.. if you have been with shaw for a while.. and always on time paying your bill.. have a better chance of getting a retention promo over a guy that's always late on payment.. but been with shaw for a while.. same with ppl that company hop every yr after their promo runs out.. i hope you guys have lots of fake ID.. coz even after you account close.. it remains on file forever.. it's shaw's way of making sure you don't owe them money before..~
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10-07-2010, 08:31 PM
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#22 | | Proud to be called a RS Regular!
Join Date: Nov 2002 Location: Vancouver
Posts: 120
Thanked 15 Times in 9 Posts
Failed 0 Times in 0 Posts
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Anyone know if there are retention package for just internet? That's all I want, but but they just raised rates again, and tempted now to switch to Telus as I can get on a 15/15 plan, still be cheaper than Shaw.
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10-07-2010, 08:50 PM
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#23 | | I don't get it
Join Date: Mar 2008 Location: burnaby
Posts: 426
Thanked 59 Times in 41 Posts
Failed 40 Times in 9 Posts
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shaw will offer the $30 all-in deal if you walk
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10-07-2010, 10:19 PM
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#24 | | RS has made me the bitter person i am today!
Join Date: Aug 2005 Location: Canada
Posts: 4,564
Thanked 19 Times in 14 Posts
Failed 62 Times in 39 Posts
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Last edited by terkan; 01-16-2011 at 06:17 PM.
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10-07-2010, 10:49 PM
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#25 | | reads most threads with his pants around his ankles, especially in the Forced Induction forum.
Join Date: Mar 2004 Location: Vancouver
Posts: 10,645
Thanked 2,191 Times in 1,131 Posts
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If you look on SHAW's website about last year annual earnings is I think 50% of your bill is pure profit. So yea they could give you 25% off your bill and still make a ton of money off you. But they won't since they know 98% of the people that threaten to leave will stay with them. They know there no one else you could go to that would provide the level of service that they have.
Vancouver downtown is different coz NOVUS offer faster Internet and cable and is cheaper than SHAW on regular rate. So what does SHAW do? DRIVE OUT anyone that can compete with them by offering service at a lose in those areas.
Funny thing though the gov changes a law last year that lets a company offer different pricing in different area right after the 10/10/10 deal came out. Before then companies isn't allow to offer service at different rates in general service area but that has change coz of the price war between SHAW and NOVUS last year. Also, around that time any company can not offer services or deals as below cost in order to drive out competetion. Of coz that law have been change last year as well.
Makes us wonder does the gov really protect the small business like they said or did the big guys paid them off?
EDIT and yes I work for NOVUS. And just a note on those who call in for deals. If you are rude or have been asking for promos after promos after promos more than likely you won't get any. If you are nice and seems happy at what we offer you the first time or never had promos or just never really had any promos for a few years I will certain give you some slack. But keep calling and bugging us won't do you any good. ESPECIALLY THOSE WHO GOT DISCONNECTED FOR NON-PAY WHEN YOUR BILL IS ONLY LIKE $30 A MONTH. Is only $30 pay up lol.
Last edited by Mr.HappySilp; 10-07-2010 at 10:55 PM.
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