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11-03-2010, 06:40 PM
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#1 | | Need my Daily Fix of RS
Join Date: Feb 2010
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| Shaw Customer Service
I guess many of you have suffered from the long wait for Shaw Customer Service on the phone.
My tv box went down suddenly and now I am on the phone for 40 minutes and no damn agents willing to pick up.
I am getting sick of the repetitive music and message 
What is the longest wait you guys had?
Mine was 1 hour 30 minutes.
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11-03-2010, 07:11 PM
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#2 | | 14 dolla balla aint got nothing on me!
Join Date: Jun 2009 Location: Richmond BC
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You must be really unlucky I have 5 minute wait tops. They should be able to help you so hang in there. Posted via RS Mobile | |
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11-03-2010, 07:13 PM
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#3 | | To me, there is the Internet and there is RS
Join Date: Apr 2004 Location: Nanaimo
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Twice in the last week. Once to to get them to reboot a shaw box and once to activate a box. Before I have not had to wait when I called them. something must be up.
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11-03-2010, 07:23 PM
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#4 | | Where's my RS Christmas Lobster?!
Join Date: Aug 2006 Location: Vancouver BC
Posts: 877
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Do they no longer have that call-back service where you'd leave them your phone number and they'd call you back within xx minutes to yy minutes?
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11-03-2010, 07:27 PM
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#5 | | .
Join Date: Aug 2001 Location: Richmond
Posts: 8,221
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call back for shaw is a must use feature if offered to u... otherwise you can just keep on waiting....
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11-03-2010, 07:30 PM
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#6 | | Willing to sell body for a few minutes on RS
Join Date: Jul 2001 Location: Cloverdale
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Already said but why wouldn't you just use the callback service? It's a no brainer.
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11-03-2010, 07:36 PM
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#7 | | Fathered more RS members than anybody else. Who's your daddy?
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Longest wait? 5 plus hours. I used my other line and called the same number and got a person within 15 minutes. Like what the fuck? I kept the other line going on speaker phone until I got through on the second line. That's bullshit! This was a while back. I use call back feature and it isn't fast, either. At least it doesn't tie up your line.
Once in a while I get through within 5 to 10 minutes, but most of the time, it's one of those "We are experiencing longer than usual wait times." call.
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11-03-2010, 07:37 PM
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#8 | | Need my Daily Fix of RS
Join Date: Feb 2010
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Originally Posted by quasi  Already said but why wouldn't you just use the callback service? It's a no brainer. | unfortunately they didn't offer any option 'leave message' or 'call back' option when i just called them.
i waited for an hour and i hung up
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11-03-2010, 08:01 PM
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#9 | | I only answer to my username, my real name is Irrelevant!
Join Date: Oct 2002 Location: CELICAland
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yeah wait times are horrendous when i have to call them at night (during the day its fast) but at night i swear the csr's are probably busy lan partying or something and ignore the calls
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11-03-2010, 09:21 PM
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#10 | | Rs has made me the man i am today!
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I found that the callback option is only available if you are calling in for account things such as adding channels and what not. If you are calling in to the support line there is no option. And yes, fuck shaw and their stupid wait times, i've waited 2 hours on hold before to reach someone.
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11-03-2010, 09:54 PM
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#11 | | HELP ME PLS!!!
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i waited for almost 2 hours on the line and in the end got hung up
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11-03-2010, 10:01 PM
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#12 | | I contribute to threads in the offtopic forum
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I've got the perfect solution in times like these. Speaker phone + roll up a joint. Posted via RS Mobile | |
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11-03-2010, 11:35 PM
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#13 | | Everyone wants a piece of R S...
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Well One of my friends used to work for shaw as a sales rep and they worked pretty much from 8am until 7pm??? After that there isn't much people. So you are expected to wait longer on the phone since there are less people working Posted via RS Mobile | |
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11-03-2010, 11:41 PM
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#14 | | reads most threads with his pants around his ankles, especially in the Forced Induction forum.
Join Date: Mar 2004 Location: Vancouver
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lol That's why swtich... but wait Telus wait time is pretty long.
Try Novus!
I think the longest wait time when I work there was 40mins. Usually you get a rep withn 5mins sometimes even instant lol. O and if you do call us try not to call until 10am to 12pm and then call around 2pm to 6pm. Never call after 10:45pm on weekday and after 7:40pm. Coz near closing we only have one rep working and usually he is really busy with calls so most likely your call won't get answer. Also don't call right when we open coz we only have one rep working.
Is a surpise since we have over 10k active accounts but only have 9 CSR working and during the most busy time we only have 5 taking calls.
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11-04-2010, 12:01 AM
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#15 | | My homepage has been set to RS
Join Date: Jan 2006 Location: Coquitlam
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1hr 20 min wait for activation for my hd box at around 10pm last week.
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11-04-2010, 01:36 AM
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#16 | | My homepage has been set to RS
Join Date: Dec 2006 Location: somewhere in bc
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If anyone needs to activate a digital box https://activations.shaw.ca/
do it online yourself.
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11-04-2010, 01:44 AM
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#17 | | I don't get it
Join Date: Feb 2002 Location: Vancouver, BC
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| shaw sales reps
i heard that they are working on reducing those wait times and what they did was hire 300 more people. this is what i heard from someone that works at shaw.
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11-04-2010, 01:49 AM
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#18 | | Rs has made me the woman i am today!
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Longest wait was 45mins for myself personally.
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11-04-2010, 07:51 AM
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#19 | | Willing to sell a family member for a few minutes on RS
Join Date: Feb 2005 Location: Surrey
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about 45 mins for me was the longest i've ever waited
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11-04-2010, 09:07 AM
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#20 | | Prince of the Apes
Join Date: Oct 2007 Location: Abbotsford
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longest I waited was 2 hours. I fell asleep at 1 1/2 hours.. then I had to call again and I was on hold for another hour..
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11-04-2010, 09:39 AM
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#21 | | Rs has made me the woman i am today!
Join Date: Jun 2002 Location: Victoria
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i just leave a message and get them to call me back.. the time is usually reasonable , but the wait music was horrible
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11-04-2010, 10:01 AM
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#22 | | OMGWTFBBQ is a common word I say everyday
Join Date: Apr 2001
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| Quote:
Originally Posted by Mr.HappySilp Try Novus!
I think the longest wait time when I work there was 40mins. Usually you get a rep withn 5mins sometimes even instant lol. O and if you do call us try not to call until 10am to 12pm and then call around 2pm to 6pm. Never call after 10:45pm on weekday and after 7:40pm. Coz near closing we only have one rep working and usually he is really busy with calls so most likely your call won't get answer. Also don't call right when we open coz we only have one rep working. | On the rare occasion I've had to call Novus, I've always been connected within 2 minutes. If you're in a building with Novus, I don't see any reason why you wouldn't switch.
It wasn't too long ago that Shaw was promoting itself as the company with excellent customer service vis-a-vis Telus.
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11-04-2010, 11:33 AM
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#23 | | My homepage has been set to RS
Join Date: Apr 2005 Location: vancouver
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just unplug power and repulg after 5-10 sec. most problems are fixed that way. but u will have to wait .30 min before the guide is downloaded. when u call shaw thats the first thing they do to troubleshoot. (use to work thr 2 yrs back)
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11-04-2010, 07:31 PM
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#24 | | Trollollolloing RS sine 2005
Join Date: Feb 2005 Location: Richmond
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| Quote:
Originally Posted by StylinRed yeah wait times are horrendous when i have to call them at night (during the day its fast) but at night i swear the csr's are probably busy lan partying or something and ignore the calls | they actually do lol
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11-04-2010, 08:01 PM
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#25 | | HELP ME PLS!!!
Join Date: Nov 2003 Location: Vancouver
Posts: 5,540
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holy 1hr 30min to get through shaw today
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