I had my gf go pick up my package at Hagens and I was really surprised how she was able to use my name and they gave her my package without her telling them she was my gf or anything. And last week i got an email from them saying my package had arrived when i havent shipped anything there since. turned out that they sent the email to the wrong person.

Hearing op's story i am finding it difficult to go back to them.

I think it is fair to say that almost ALL these establishments have very poor security. Often I bring a photo-ID with me inside Hagen's thinking I will need it but have never used it yet. I'm there almost every week...

In addition, the level of customer service at ALL these places is the same as well. When they are small businesses, they are courteous and helpful. As they expand and become more popular, they become more impersonal and less courteous. Almost none of the businesses have any sense of value for cross-borer customers and their time.

That being said, I have yet to run into a problems with security and have been using Hagen's and The Letter Carrier since 2003. Hagen's ALWAYS asks for my account number rather than my name or phone number but never asks for PHOTO-ID which would be nice. Hagen's will ultimately be responsible for the package mishap and I am sure they will take care of the situation. O.P. needs to keep us informed as the situation progresses or else this thread is useless in my opinion.

It's not about whether or not the business has a flaw in it's system (since they are ALL the same) but rather about how effectively they rectify the situation.

hahaha i did that too with 4 tires to beat the line in the summer... except i didnt do it in T formation... thats impossible, your shoulders would fall off. Thats like carrying 100lbs straight out on your arms for 1km..

My shoulders were sore for 3 days.

I went to TSB last week and they asked for ID for the first time for me. I asked if it was new policy and she said yes.

If your friends are going to pick up, they will need ID also and proper paperwork/receipts to show what they are supposed to pick.

yea TLC is definately notorious for not asking for ID.... just call them to note your account to ask for ID and maybe add an initial if you have a semi common name...

I think its a common thing for the people to not ask for ID. Yes, it is poor management, but it is a risk when you do these sort of things. Just got to be careful and hope it works out, maybe put a note on the account or add your middle name.

I've used Blaine Enterprises for a few packages with out a problem (1 block from Hagen). I've had them give me a package that wasn't even mine! It was an alpine deck for a Mini cooper. I gave the package back, but it taught me a lesson. Never assume your name special. For all my packages, i put a note on the package and include my middle name.

When you guys do get your car searched by the officers, is it when you enter the states or leave?

It can be both at random times.

My couple pennies...

I've been using The Letter Carrier for about ten years, and have probably gone there almost a hundred times, and I've never been checked for ID even once. When they implemented the system of sending emails when a package arrives in your name, they never even considered it might be a problem that more than one person will have the same name. So now they have a little list on the wall that shows names that there are multiple people for.

However, I've got to say I've been fortunate so far... I've never had any packages lost or picked up by someone else yet. There was one time a couple years ago during the busy Christmas season where they couldn't find a couple of my packages, and made me come back again another day before finding them... but that's the worse experience I've had.

I used to get searched fairly often coming back across the border at Point Roberts... but in the last two years, they've been very lenient. I think at least the last half dozen times I've come back across with merchandise, they've waved me through without having to go in to pay customs.

Went to hagens yesterday, they double checked my name ;)

I am sure people at the line up was looking at you like .... WTF ... I know I would ... lol ....

Wow. Impressive.

that's why i always track my shipments very diligently. i'm usually there to pick up the parcel within an hour of arrival.

TSB never checked my ID of all the 10 times I've been there in the last year. Coincidentally, I've never been taxed before either at that border crossing. (FTW!!)

If you really want security, have a name thats rare. Thats it really. All you can do is make sure no one else will have your name.

I've been using Hagen's for the past 2-3 years. Service was great, however it has taken a tumble and it has since gone downhill. They are a bunch of bozo's now and have no customer loyalty. I'm going to start to look at other options, either blaine enterprises or security mail services unless anyone else has other suggestions.

doesnt tsb ask for your middle name too?

i use kinek. used them maybe 3 times now... they are great!

Was at TLC today, they check IDs now.

I've been using TSB in Pt Roberts for close to 10 years now, have not been asked for but also have not had any mishaps. I used to get hassled, searched, and taxed for even $50 worth of goods. That was back when I was younger in a bit more of a punk-kid car. Now, they just wave me through most times even if I bring back $200-300 worth of stuff, sometimes more. I've also heard the Canada Customs at Pt Roberts are more slack now for taxing, similar to the crossing at Blaine. I've been using the Shell in Point Roberts to receive packages for me this year because their hours are way more flexible for me and they hold packages for 30 days.

I used to use Blaine Enterprises in Blaine for more expensive ($200+) because most times the customs at Blaine will waive you through even with around $250/person. Blaine Enterprises have always checked my ID at pick-up. But I rarely go all the way to Blaine now since its further away for me, and the border lineups are more difficult to predict.

My boyfriend bought $600 worth of hockey equipment form Hockey Monkey and shipped it to TLC and someone else took his parcel. TLC had to reimburse him the full amount. Even though they gave him a cheque for the lost parcel, he was annoyed that the items that he bought on sale where no longer in stock anymore =( He then switched to TSB.

My boyfriend's name is very common though..

I'm actually surprised he was reimbursed for it.

My bf printed out the TLC confirmation email that they send you when your package arrives. Then TLC checked their security tapes to see who picked it up and it wasn't him. He had to forward TLC the invoice from Hockey Monkey. Yeah, it was clearly their fault =\

I picked up some stuff at TLC yesterday. No Id. Also got hassled and fully searched at the border, but not taxed :woot2:

How were the pt roberts customs when they searched you? Did they rape and damaged your interior, leaving a mess? What about the attitude?