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07-18-2011, 02:01 PM
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#26 | | Wanna have a threesome?
Join Date: Oct 2010 Location: Squamish
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| Quote:
Originally Posted by Gridlock  I love their return policy! I use that place like a tool rental.
Clean it with a little WD40, back into the original packaging and off we go. | Haha I'm glad I'm not the only person who does that. I'm also glad they make their packaging so simple to reassemble  Posted via RS Mobile | 
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07-18-2011, 02:07 PM
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#27 | | My homepage has been set to RS
Join Date: Nov 2004 Location: Burnaby,BC
Posts: 2,053
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^you guys know they have free tool rental as well right? i mean i've bought a tool and used it once and returned it before too, but if its something that's expensive to buy, just use their free tool rental, and use it all you want...
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07-18-2011, 02:27 PM
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#28 | | Banned By Establishment
Join Date: Mar 2002 Location: Vancouver
Posts: 7,412
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Their return policy sucks depending on which store it is. The one near my place won't take back anything and make up excuses such as the box is dented, it's missing something that they make up, etc. If they do take it back they let you know that they are doing you a huge favour by taking it back. Also that location never have anything that's in stock during a sale even when you are the first one there on the first day of the sale. They say that they sold out when the sale just started not even half and hour ago. I think that location might be privately owned and I never shop at that location anymore. All the other location are great though.
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Last edited by DJ Milk; 07-18-2011 at 02:57 PM.
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07-18-2011, 02:35 PM
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#29 | | My homepage has been set to RS
Join Date: Nov 2004 Location: Burnaby,BC
Posts: 2,053
Thanked 1,185 Times in 304 Posts
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^the only time ive had a problem with returns was when I bought an OBD-II scanner to check my CEL in my car and i went to go return it because it wouldnt link up to my car. The girl at the customer service told me that they do not take scanners back. I said where on the receipt or in your return policy does it state that? She went on and on how it's an electronic item and they won't take it back. I told her to get me the manager. She called him and he told her to take it back. She said "this time only we will take it back"... i just smiled and walked out
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Fast, Reliable, Cheap
A car can be only 2 out of the 3.
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07-18-2011, 03:08 PM
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#30 | | In RS I Trust
Join Date: Mar 2003 Location: Mission
Posts: 20,779
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Canadian Tire is a joke. I bought a tent from there 6yrs ago and got it home and the wrong tent was in the box. So I go to return it and the mgr wouldnt take it back because he said I switched tents. Fuck I was mad.
And just to let you know Canadian Tire will only exchange mastercraft tools now if you have the original receipt. With out it they will tell you they don't have to warranty it. That has happened to a couple of buddies the last couple of weeks.
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07-18-2011, 03:17 PM
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#31 | | Willing to sell a family member for a few minutes on RS
Join Date: Feb 2002 Location: Richmond
Posts: 13,420
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| Quote:
Originally Posted by Volvo-brickster it's decent
you have the bring the entire set back for them to replace with the same or equivalent ...
i bent a wrench once and had to bring the whole 15 piece set down for them to give me another 15 set piece
they wouldn't just pull one from a new set and give it to me |
Thats even better! break one tool return set and get a whole new set 
I once broke 2, 1/2" drive ratchets, like completely broke the mechanism inside the ratchet and the cover fell off. I took it there, showed the manager and he gave me 2 brand new ones no questions asked. Quote:
Originally Posted by murd0c Canadian Tire is a joke. I bought a tent from there 6yrs ago and got it home and the wrong tent was in the box. So I go to return it and the mgr wouldnt take it back because he said I switched tents. Fuck I was mad.
And just to let you know Canadian Tire will only exchange mastercraft tools now if you have the original receipt. With out it they will tell you they don't have to warranty it. That has happened to a couple of buddies the last couple of weeks. | Thats a bunch of bull, they are the only ones that make and sell mastercraft tools. They need to take it back if they are offering lifetime warrenty
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07-18-2011, 03:57 PM
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#32 | | In RS I Trust
Join Date: Mar 2003 Location: Mission
Posts: 20,779
Thanked 17,661 Times in 4,345 Posts
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Yep I agree that but they haven't cared. No recept no exchance so watch out Posted via RS Mobile | |
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07-18-2011, 05:21 PM
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#33 | | Wanna have a threesome?
Join Date: Oct 2010 Location: Squamish
Posts: 4,889
Thanked 5,054 Times in 1,657 Posts
Failed 439 Times in 203 Posts
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I need to return a tool tomorrow, lets see how it goes.. Posted via RS Mobile | |
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07-18-2011, 05:59 PM
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#34 | | "Entertainment" mod.
Join Date: Feb 2009 Location: Surrey, BC
Posts: 5,124
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What the FUCK? I thought CT had a "no questions asked" warranty policy? What kind of store has a lifetime warranty that requires the original receipt?
I'm gonna get my shit from Sears from here on out. I took a broken 5-year-old socket wrench there that I found in my shed, and they replaced it without question.
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