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Vancouver Off-Topic / Current Events The off-topic forum for Vancouver, funnies, non-auto centered discussions, WORK SAFE. While the rules are more relaxed here, there are still rules. Please refer to sticky thread in this forum.

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Old 09-06-2013, 03:42 PM   #51
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I might get Telus 50.
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Old 09-06-2013, 04:06 PM   #52
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i live at brentwood gates too and finally got novus so much better, had telus before and it sucked i paid cheaper with novus and get faster internet. and customer service at telus sucks.
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Old 09-06-2013, 08:20 PM   #53
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novus all the way if i haven't said so already in this thread. anytime there is downtime for maintenance, they email you with at least a weeks notice of it. and it happens between 12am-4am usually.
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Old 09-06-2013, 09:26 PM   #54
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From what I've read, novus can reprogram your box to shaw. But if you ever want to switch back to shaw, you're hooped.
Bullshit. I use a PVR that was originally a Shaw box, which was reprogrammed for use on Novus, and was then brought back to Shaw.

Once I plugged the box in, I just forced it to download the Shaw firmware. Power + Select + plug-in the power cable. Once it was done downloading, called Shaw to have it refreshed.

Newer boxes, like DCX3400 / 3200, will require a call to get a download command sent.
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Old 09-06-2013, 09:59 PM   #55
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Newer boxes, like DCX3400 / 3200, will require a call to get a download command sent.
i thought shaw had a policy to not import outside boxes anymore? used to for sure but not sure anymore.
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Old 09-06-2013, 10:36 PM   #56
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so novus is now offering their full line of servises to my building and i'm wondering if i should switch or just try and milk shaw for free shit to get me to stay?

novus is offering new subscribers in my building crazy deals on 100Mbps internet, free hd pvr's plus they will reprogram my old pvr to work on their network and home phone with more features then i'm getting currently with shaw for a lot less then i'm currently paying? i've also found article from the cbc saying that shaw is doing everything they can to undercut novus' prices and match offers and ish.

so, to novus or not to novus?

novus aparently has really good sutomer service and i havn't found a bad review yet.

this is not even a debate, go with Novus! a lot of people I know are trying to lobby for novus to come to their buildings.

they are owned by one of the developers (concorde? or concert or something like that) so those buildings are setup already.

I hate dealing with retentions and all that BS, just go with Novus and you're good to go.
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Old 09-07-2013, 02:43 AM   #57
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this is not even a debate, go with Novus! a lot of people I know are trying to lobby for novus to come to their buildings.

they are owned by one of the developers (concorde? or concert or something like that) so those buildings are setup already.

I hate dealing with retentions and all that BS, just go with Novus and you're good to go.
concord owns novus
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Old 09-07-2013, 11:27 AM   #58
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i thought shaw had a policy to not import outside boxes anymore? used to for sure but not sure anymore.
They do but if have the box orginally form Shaw then they have to re-activate in their system. However the new models such is DCX 3510 and DCX 3200 Phase 2 have Sha's custom firmware on it and it will only work on Shaw.
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Old 09-07-2013, 06:15 PM   #59
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Novus! Why you no Richmond ?!!?!
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Old 09-07-2013, 06:54 PM   #60
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Novus ftw
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Old 09-07-2013, 08:17 PM   #61
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If I could Novus, I would. In a heartbeat.

My ex had Novus in her condo downtown and their connection speeds and all that were awesome. And it was crazy cheap too.
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Old 09-09-2013, 06:08 AM   #62
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Novus is awesome.
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Old 09-09-2013, 08:33 AM   #63
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Novus would never be available for houses, stuck with robelus.. and shaw isnt that much cheaper...
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Old 09-09-2013, 10:53 AM   #64
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I've had novus for almost two years and it's been a great for residential internet. Shaw had more problems but that is when I used to live in the hood.
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Old 09-09-2013, 02:31 PM   #65
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The one advantage of living in a shoebox is that we get access to Novus while all of you "suckers" in detached homes are stuck with Shaw and Telus.

Customer service is very good (I've been on hold a maximum of 5 minutes in the 5+ years I've had the service) and speeds are always consistent. The only downside is that there is a hard cap and if you go over, you need to pay more or have your speed decreased.
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Old 09-09-2013, 05:32 PM   #66
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Does novus tv have picture-in-picture tv guide, like telus?
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Old 09-09-2013, 05:46 PM   #67
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dont.
explain
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Old 09-09-2013, 10:44 PM   #68
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Novus! Why you no Richmond ?!!?!
They're supposed to be installing soon in my building in Richmond... but the building is already fibre friendly
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Old 09-10-2013, 10:25 PM   #69
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explain
telus customer service sucks and its only an eventuality that you would have to call and deal with them, so why bother?. Shaw is much better in terms of customer service but if you can get novus do it because the service is pretty solid that i never even have to deal with them for technical support.
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