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02-25-2012, 01:47 PM
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#1 | | Proud to be called a RS Regular!
Join Date: Apr 2006 Location: GVA
Posts: 139
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| Unacceptable customer service exp. from Rogers Call Center
the below is the conversation I had with the Rogers Call Center Customer Service Rep.
Me: Hi, I wanna ask how much would that be if I have exceeded 100mB of data from my plan.
C.S.: Ok Let me check...(on hold for 15 mins). It's $0.35 for 100kB
Me: r u sure about it?
C.S.: O No, it should be $0.35 for 1000kB
Me: r u sure? r u new?
C.S.: Yes mom, I'm fairly new
Me: Would that be possible if I can speak to some other one else or your manager cos. I need to know an accurate information.
C.S.: Sorry mom, I'm afraid I can't put u through to another rep or my manager since everyone is busy.
Me: ok, then pls check it for me
(On hold for another 15 mins)
C.S.: Mom, it's $0.50 per 1mB.
Me: r u sure? it's gonna be $50 for 100mB. It's even more expensive than data roaming or long distance charge
C.S.: o ya, it's kinda impossible
Me: ya it's ridiculous, can u check again?
(On hold for another 10 mins then line got cut off by him)
CAN I COMPLAIN?  | 
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02-25-2012, 01:53 PM
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#2 | | I *Fwap* *Fwap* *Fwap* to RS
Join Date: Oct 2007 Location: Victoria
Posts: 1,585
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Do you know how much turn-over those call-centers have? Fuck man, I'd say 50% of the people working there haven't been there for over 3 months. It especially sucks when you get pushed to a call-center in India and have no idea wtf is going on due to the language barriers.
What exactly do you want to complain about? Someone not knowing something about your rate plan? It takes a long time to learn all that shit (Worked in one here back in the day)
EDIt--> Rogers website is pretty informative....you know, for self research.
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02-25-2012, 01:54 PM
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#3 | | Helps you change your flat, doesn't hit on your girlfriend while doing so
Join Date: Dec 2010 Location: Coquitlam
Posts: 916
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|  Why is he calling you mom?
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02-25-2012, 02:18 PM
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#4 | | Say! Say! Say!
Join Date: Aug 2005 Location: Japan
Posts: 15,513
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...LOL Posted via RS Mobile | |
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02-25-2012, 02:31 PM
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#5 | | Proud to be called a RS Regular!
Join Date: Apr 2006 Location: GVA
Posts: 139
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well, customer service usually calls men as Sir n women as Mom
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02-25-2012, 02:34 PM
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#6 | | Proud to be called a RS Regular!
Join Date: Apr 2006 Location: GVA
Posts: 139
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I tried to check the website, unfortunately I couldn't find any informations there. Anyways, I have just called Rogers again n spoke to the Cancellation Department.
It's actually $0.05 for each mb.. so that guy gave me a x10 answer ($0.50) Quote:
Originally Posted by _Hotsauce_  Do you know how much turn-over those call-centers have? Fuck man, I'd say 50% of the people working there haven't been there for over 3 months. It especially sucks when you get pushed to a call-center in India and have no idea wtf is going on due to the language barriers.
What exactly do you want to complain about? Someone not knowing something about your rate plan? It takes a long time to learn all that shit (Worked in one here back in the day)
EDIt--> Rogers website is pretty informative....you know, for self research. | | |
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02-25-2012, 02:34 PM
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#7 | | Helps you change your flat, doesn't hit on your girlfriend while doing so
Join Date: Dec 2010 Location: Coquitlam
Posts: 916
Thanked 1,756 Times in 278 Posts
Failed 178 Times in 41 Posts
| Quote:
Originally Posted by iris1112 well, customer service usually calls men as Sir n women as Mom | 
Do you mean mam?
__________________ _ 2016-2017 Revscene Fantasy Basketball Champion | |
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02-25-2012, 02:36 PM
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#8 | | Old School RS
Join Date: May 2004 Location: Port Moody
Posts: 4,637
Thanked 4,138 Times in 1,259 Posts
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| Quote:
Originally Posted by rizo
Do you mean mam? |
Did you mean ma'am??
Pro-tip: When making fun of somebody by correcting them, always make sure that you are correct before posting.
Mark
__________________
I'm old now - boring street cars and sweet race cars. | |
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02-25-2012, 02:42 PM
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#9 | | Helps you change your flat, doesn't hit on your girlfriend while doing so
Join Date: Dec 2010 Location: Coquitlam
Posts: 916
Thanked 1,756 Times in 278 Posts
Failed 178 Times in 41 Posts
| Quote:
Originally Posted by lowside67
Did you mean ma'am??
Pro-tip: When making fun of somebody by correcting them, always make sure that you are correct before posting.
Mark | 
__________________ _ 2016-2017 Revscene Fantasy Basketball Champion | |
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02-25-2012, 02:56 PM
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#10 | | I contribute to threads in the offtopic forum
Join Date: Mar 2005 Location: Surrey
Posts: 2,808
Thanked 2,621 Times in 684 Posts
Failed 238 Times in 102 Posts
| Quote:
Originally Posted by iris1112 the below is the conversation I had with the Rogers Call Center Customer Service Rep.
Me: Hi, I wanna ask how much would that be if I have exceeded 100mB of data from my plan.
C.S.: Ok Let me check...(on hold for 15 mins). It's $0.35 for 100kB
Me: r u sure about it?
C.S.: O No, it should be $0.35 for 1000kB
Me: r u sure? r u new?
C.S.: Yes mom, I'm fairly new
Me: Would that be possible if I can speak to some other one else or your manager cos. I need to know an accurate information.
C.S.: Sorry mom, I'm afraid I can't put u through to another rep or my manager since everyone is busy.
Me: ok, then pls check it for me
(On hold for another 15 mins)
C.S.: Mom, it's $0.50 per 1mB.
Me: r u sure? it's gonna be $50 for 100mB. It's even more expensive than data roaming or long distance charge
C.S.: o ya, it's kinda impossible
Me: ya it's ridiculous, can u check again?
(On hold for another 10 mins then line got cut off by him)
CAN I COMPLAIN? | You didn't seriously think ma'am as MOM!?! LOL this should be in the fucked up shit that makes me laugh thread!
Here is what I did to figure out the solution to YOUR problem. I went to Google and typed in "Rogers Extra Data Use" and found one the first page: http://www.rogers.com/web/content/wi...roducts/addons
From that page, I learned:
$10/month for 100MB1
Additional data: $0.15/MB
Took about a minute to two minutes to figure that out. The only time I call 611 is when I need to make an account change. Other than that, most of the information I need can be found easier and efficiently online efficiently.
Hope this helps mom.
After reading your conversation again, I think there may also have been a language/communication barrier that may have confused things for both parties. LOL
Last edited by parm104; 02-25-2012 at 03:05 PM.
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02-25-2012, 03:28 PM
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#11 | | Proud to be called a RS Regular!
Join Date: Apr 2006 Location: GVA
Posts: 139
Thanked 0 Times in 0 Posts
Failed 34 Times in 4 Posts
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LOLS...ur research answer is not right
According to the second rep., it's $0.05 per mB... Quote:
Originally Posted by parm104 You didn't seriously think ma'am as MOM!?! LOL this should be in the fucked up shit that makes me laugh thread!
Here is what I did to figure out the solution to YOUR problem. I went to Google and typed in "Rogers Extra Data Use" and found one the first page: http://www.rogers.com/web/content/wi...roducts/addons
From that page, I learned:
$10/month for 100MB1
Additional data: $0.15/MB
Took about a minute to two minutes to figure that out. The only time I call 611 is when I need to make an account change. Other than that, most of the information I need can be found easier and efficiently online efficiently.
Hope this helps mom.
After reading your conversation again, I think there may also have been a language/communication barrier that may have confused things for both parties. LOL | | |
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02-25-2012, 03:32 PM
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#12 | | Banned (ABWS)
Join Date: Jan 2012 Location: 1
Posts: 232
Thanked 912 Times in 95 Posts
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| Quote:
Originally Posted by iris1112 well, customer service usually calls men as Sir n women as Mom | Quote:
Originally Posted by rizo
Do you mean mam? |  | |
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02-25-2012, 03:50 PM
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#13 | | Hyde's Understudy
Join Date: May 2001 Location: Vancouver
Posts: 6,001
Thanked 436 Times in 226 Posts
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Ma'am ?
Girl on rs? Guys haven't asked for pics yet lol Posted via RS Mobile | |
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02-25-2012, 03:57 PM
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#14 | | I contribute to threads in the offtopic forum
Join Date: Mar 2005 Location: Surrey
Posts: 2,808
Thanked 2,621 Times in 684 Posts
Failed 238 Times in 102 Posts
| Quote:
Originally Posted by iris1112 LOLS...ur research answer is not right
According to the second rep., it's $0.05 per mB... | My research is right. Did you even look at it?
It clearly shows that tere are 2 different prices depending on what data plan you are on.
The $0.05 price is if you're on a $25/500MB plan. You said you went over your 100 MB plan...
Then again, your broken engrish might have mislead me into thinking that you have gone over your 100mb plan. Did you mean you went 100mb over your data plan?
Either way, that page I linked you to gives you ALL the information. I can't believe you wasted your time again to call and find out.
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02-25-2012, 04:01 PM
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#15 | | I WANT MY 10 YEARS BACK FROM RS.net!
Join Date: Oct 2007 Location: Vancouver BC
Posts: 22,134
Thanked 9,936 Times in 3,937 Posts
Failed 881 Times in 421 Posts
| Quote:
Originally Posted by iris1112 well, customer service usually calls men as Sir n women as Mom |  | |
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02-25-2012, 04:46 PM
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#16 | | I told him no, what y'all do?
Join Date: Aug 2006 Location: Vancouver
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Thanked 6,209 Times in 2,721 Posts
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reminds me of that commercial where a woman was being chauffeured by a dude with a british accent and he kept answering her yes mum, right away mum...
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http://www.revscene.net/forums/showthread.php?t=611711 Quote: Greenstoner
1 rat shit ruins the whole congee
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You cannot live the life of a whore and expect a monument to your chastity | Quote:
[22-12, 08:51]mellomandidnt think and went in straight..scrapped like a bitch
[17-09, 12:07]FastAnna glowjob
[17-09, 12:08]FastAnna I like dat
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02-25-2012, 04:55 PM
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#17 | | Got MOD?
Join Date: May 2001 Location: Vancouver, BC
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I want my 5min. back.
This stuff can easily be found on the website..
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02-25-2012, 10:25 PM
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#18 | | Glorious Gaming PC Master Race
Join Date: Oct 2001 Location: Coquitlam y0!
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02-26-2012, 01:08 AM
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#19 | | ninja edits your posts without your knowledge
Join Date: Jan 2004 Location: Vancouver
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This is the making of joe45 for mobile chat.
BRACE YOURSELVES.
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02-26-2012, 01:37 AM
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#20 | | RS.net, where our google ads make absolutely no sense!
Join Date: Sep 2001 Location: Vancouver, BC
Posts: 948
Thanked 66 Times in 35 Posts
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| Quote:
Originally Posted by parm104 My research is right. Did you even look at it?
It clearly shows that tere are 2 different prices depending on what data plan you are on.
The $0.05 price is if you're on a $25/500MB plan. You said you went over your 100 MB plan...
Then again, your broken engrish might have mislead me into thinking that you have gone over your 100mb plan. Did you mean you went 100mb over your data plan?
Either way, that page I linked you to gives you ALL the information. I can't believe you wasted your time again to call and find out. | The one you quoted is the "Pay As You Go" rate (which may be correct too since OP never mentioned which plan she's on.)
Assuming the OP has the $10/month 100 MB data add-on on a monthly plan. Additional data is $5/100MB (which is what the second rep told her).
Nonetheless, both of these prices can be found on Rogers' website within 2 minutes.
__________________
Infiniti G20
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02-26-2012, 06:34 AM
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#21 | | I answer every Emotion with an emoticon
Join Date: Feb 2005 Location: somewhere
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if your still confused from the website, go to a store!!! Quote:
Originally Posted by rizo
Do you mean mam? | lol you gave someone the "facepalm" yet you still get it wrong  | |
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02-26-2012, 07:14 AM
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#22 | | I WANT MY 10 YEARS BACK FROM RS.net!
Join Date: Jan 2006 Location: Abbotstan
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HE NEEDS TO KNOW AN ACCURATE INFORMATION, DAMMIT. 
__________________ Quote:
Originally Posted by Godzira Does anyone know how many to a signature? | ..
Quote:
Originally Posted by Brianrietta Not a sebberry post goes by where I don't frown and think to myself "so..?" | | |
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02-26-2012, 11:17 AM
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#23 | | is best wrench
Join Date: Jun 2006 Location: Vancouver
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02-26-2012, 01:34 PM
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#24 | | I *heart* Revscene.net very Muchie
Join Date: Feb 2012 Location: Rich City / Van
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did anyone else laugh like Nicolas cage? 
fuck this made my day
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02-26-2012, 03:44 PM
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#25 | | I WANT MY 10 YEARS BACK FROM RS.net!
Join Date: Jan 2006 Location: Abbotstan
Posts: 20,721
Thanked 12,136 Times in 3,361 Posts
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Maybe OP really is the CS agent's mother... did anyone think of that?? 
__________________ Quote:
Originally Posted by Godzira Does anyone know how many to a signature? | ..
Quote:
Originally Posted by Brianrietta Not a sebberry post goes by where I don't frown and think to myself "so..?" | | |
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