Help on slow Internet Connection

[TjAlmeida]

I have a couple questions if anyone has a word of advice to share.

Right now i live in Port Coquitlam around coast meridian and we switched to Telus Optik when we moved here less then a year ago. Ever since we moved the internet has been slow as shit. I do not do a lot of gaming. My computer and the tv is hooked up to the lan and every other device is wireless. The only online game i play on my computer is WoW and it is choppy to the point where it is not enjoyable. I also noticed that sometimes i can not even watch a YouTube video at 1080p and full screen. There are 3 laptops, 2 ipads, and about 4 phones constantly hooked up to the wireless. I completely turned off the wireless this morning and my results were not much different. My best results actually with SpeedTest had the wireless on. I believe the internet is supposed to be 15mbps and im at:



But is there any way i can get more speed out of this internet. I was talking to a family member this morning and he pretty much told the problem may be that there are too many users in this area so the internet gets bogged down quite a bit. I am also posting this at 10:49am so this is not the busiest time of day either.

Any advice on getting my internet faster. I also considered that maybe when the internet was hooked up the telus guy who came did a dodgy job. For the first couple months my lan did not even work with my computer. The internet would constantly go in and out at first. Temporarily i had a wireless USB hooked up but i unplugged it a couple months ago to try and it and the lan works now.

I have no clue if there is anything that can be done, my knowledge is minimal so if you come here saying to this and that there is a good chance you may have break it down a bit so someone like me can understand

Thank You.

Tyler.

[InvisibleSoul]

Originally Posted by Tj.GSR

The only online game i play on my computer is WoW and it is choppy to the point where it is not enjoyable.

Open a command prompt and do "ping 8.8.8.8 -t" and let it run for awhile... up to an hour if you have time. CTRL-C to stop it. Are you getting packet loss?

I also noticed that sometimes i can not even watch a YouTube video at 1080p and full screen.

This might be a red herring. Could be your computer that can't keep up with full screen 1080p YouTube.

There are 3 laptops, 2 ipads, and about 4 phones constantly hooked up to the wireless. I completely turned off the wireless this morning and my results were not much different. My best results actually with SpeedTest had the wireless on. I believe the internet is supposed to be 15mbps and im at:

Your throughput looks totally fine. Do you have Optik TV as well or not?

But is there any way i can get more speed out of this internet. I was talking to a family member this morning and he pretty much told the problem may be that there are too many users in this area so the internet gets bogged down quite a bit. I am also posting this at 10:49am so this is not the busiest time of day either.

Nope, that shouldn't be it. It's an issue that relates to cable Internet, not DSL.

[TjAlmeida]

Thanks for the reply. Talked to telus.

All the lady did i believe was change my wireless password and she said she would monitor the computer for several hours and call me back.

did the command prompt and the same thing keeps popping up in the box.
32 bytes 19ms TTL=47 the odd 20ms comes up.

also have telus optik TV with over 300 recorded shows. thought that might be an issue and my girlfriend says the box is very slow and cuts out sometimes.

my computer is pretty good. before with wow i could open two windows running two accounts on ultra and not lag one bit. just tried it and it wouldnt even let me move. sometimes youtube works on 1080p. before we moved youtube and 1080p had zero issues.

[TjAlmeida]

just CTRL C the prompt and i had a 10% loss in packets.
sent out 274 and recieved 244

[InvisibleSoul]

Originally Posted by Tj.GSR

just CTRL C the prompt and i had a 10% loss in packets.
sent out 274 and recieved 244

Okay, that's really bad. You need to troubleshoot this further.

First, did you do this with a computer that's connected by wireless or by wire?

If you did it with wireless, then you need to do it by wire.

Do you know what the IP of your router is? If not, find out.

With your computer connected by wire, open two command prompts and do

"ping 192.168.0.1 -t" or whatever your router IP is, in one window

and

"ping 8.8.8.8 -t" in the other window.

Trying to determine if the problem is in your network or with Telus.

Basically if the ping to your router has no packet loss, but the ping to 8.8.8.8 has packet loss, then the problem is with Telus.

If both pings have packet loss, then the problem is in your network.

[TjAlmeida]

The connection is wired so ill try that when I get home.
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[TjAlmeida]

just ran it for 5 minutes and in the 8.8.8.8 i have a 9% loss and in the ip i have a 8% loss.

[TjAlmeida]

is there a way i can start troubleshooting inside the house for the weak point?

[lilaznviper]

if u complain enough to telus about slow connection they will send a tech out to change the cables

[TjAlmeida]

ya someone is coming on monday
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[Jonydakiller]

Disconnect your optik tv feed on your router and try again, do a speedtest before and after, hopefully it will also reduce your packets loss

[TjAlmeida]

i unplugged the TV from the router and my packet loss was even worse. About 15% on both.

[InvisibleSoul]

Originally Posted by Tj.GSR

just ran it for 5 minutes and in the 8.8.8.8 i have a 9% loss and in the ip i have a 8% loss.

So even pinging your router, you have 8% packet loss?

If so, there's something wrong within your own network, and it might not have anything to do with Telus at all.

Originally Posted by Tj.GSR

i unplugged the TV from the router and my packet loss was even worse. About 15% on both.

That's... really odd.

Is your computer connected directly to the router by cable, or is there another switch or hub in between?

[TjAlmeida]

there is a hub. It connects to the wall. Then is wired through the walls to the router room then connected to the modem.
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[TjAlmeida]

but like I said I used this computer at my dads and he has telus optik and it worked flawlessly
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[InvisibleSoul]

Originally Posted by Tj.GSR

there is a hub. It connects to the wall. Then is wired through the walls to the router room then connected to the modem.
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Well, most likely the hub or the wiring in your walls is causing the problem.

Are you sure it's a hub, not a switch? What's the model number?

Hubs are old school, where data is sent from one port to every other port because it's not smart enough to know the actual destination port.

Switches are much better, because the data is directed towards a specific port.

[TjAlmeida]

I will upload a picture shortly
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[TjAlmeida]

That's my ethernet from my computer to that box. Then from the box it runs a wire through the walls to another box. Then a ethernet cable from the router to the box
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[InvisibleSoul]

Are you testing with a laptop or desktop?

If you were using a desktop, switch to a laptop.

If you were already using a laptop, ignore steps 1 and 2.

1.) Connect your laptop to this same box and repeat "ping 8.8.8.8 -t".

2.) You should still see the >8% packet loss.

3.) Then take your laptop over to the router room and connect it directly to the modem/router.

4.) Do "ping 8.8.8.8 -t" again. What's the result?

[TjAlmeida]

ok will do. There is a carpet guy in there at the moment so when he leaves if the telus guy isn't here yet ill try it.

Thanks for all your help
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[fsy82]

I think you need to elimate the HUB and try the test again. If you need a hub maybe try the powerline series from Dlink

[TjAlmeida]

ya unfortunately my long ethernet cable is at my dads ha. So I can't atm
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[InvisibleSoul]

That's not actually a hub... just a wall jack box.

Actually, here's a stupid question that might not be so stupid.

Was it only your computer that had this problem, or did all the laptops connected by wireless experience the same slowness?

[TjAlmeida]

I couldn't say. I only use my computer. My mother and her husband don't complain about their laptops but they don't do anything with them but surf the Web.
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[TjAlmeida]

well i guess its my computer.. Fack. did the laptop connected the box and it had 0 packet loss. 245 sent and 245 received.