| Vancouver Auto Chat 2016 VAC Community Head Moderator: Raid3n |
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09-06-2013, 02:25 PM
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#26 | | y'all better put some respeck on my name
Join Date: Dec 2002 Location: Vancouver
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| Quote:
Originally Posted by VR6GTI  Is there something im missing? 
Rent car, bring back with gas. Seems about right. | I think he's pointing that out because you didn't have to fill up the gas when you returned a courtesy car and you sure in heck didn't have to pay.
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09-08-2013, 04:50 PM
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#27 | | Where's my RS Christmas Lobster?!
Join Date: Sep 2004
Posts: 890
Thanked 326 Times in 112 Posts
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Just realized today bj tool my Autowest license plate frame off and put their own frame on there. Didn't even know till now. Sneaky.
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09-08-2013, 04:53 PM
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#28 | | RS Veteran
Join Date: Dec 2001 Location: Your Location
Posts: 32,551
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Not cool.
__________________ Quote:
Originally Posted by Badhobz I used to date this crazy cbc bitch in college.
I miss this slut and her magical ass. | Quote:
Originally Posted by Mikoyan Dedication page: "DLLMGCH Hehe." | | 
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09-08-2013, 07:50 PM
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#29 | | Banned By Establishment
Join Date: Mar 2002 Location: Vancouver
Posts: 7,413
Thanked 660 Times in 199 Posts
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| Quote:
Originally Posted by kkttsang Just realized today bj tool my Autowest license plate frame off and put their own frame on there. Didn't even know till now. Sneaky.
Posted via RS Mobile | I had a custom made sticker on the trunk tool box saying how to lay down 3 little person in my trunk and they replaced it with a BJ service sticker with contact info. I wasn't too happy about that
Similar to this 
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09-08-2013, 09:47 PM
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#30 | | RS has made me the bitter person i am today!
Join Date: Feb 2013 Location: Vancouver
Posts: 4,891
Thanked 7,790 Times in 2,326 Posts
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| Quote:
Originally Posted by Snoop Monkey Monk I had a custom made sticker on the trunk tool box saying how to lay down 3 little person in my trunk and they replaced it with a BJ service sticker with contact info. I wasn't too happy about that
Similar to this | Lol, at the sticker.
Not cool about them taking it off or covering it up or w/e they did.
I mean would they pull stickers off of my rear window (I dont have any but I know some people do).
Also the license plate frame switching is also wrong, they shouldnt be doing that. I can understand if the frame is damaged or looks bad for any reason but the customer should be consulted.
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09-08-2013, 10:10 PM
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#31 | | Where's my RS Christmas Lobster?!
Join Date: Sep 2004
Posts: 890
Thanked 326 Times in 112 Posts
Failed 24 Times in 14 Posts
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I can't even switch it back because they didn't give the auto west frame back to me.  | |
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09-08-2013, 10:24 PM
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#32 | | RS has made me the bitter person i am today!
Join Date: Feb 2013 Location: Vancouver
Posts: 4,891
Thanked 7,790 Times in 2,326 Posts
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| Quote:
Originally Posted by kkttsang I can't even switch it back because they didn't give the auto west frame back to me. | 
You really liked autowest that much?
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09-08-2013, 10:30 PM
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#33 | | My homepage has been set to RS
Join Date: Nov 2003 Location: Vancouver
Posts: 2,099
Thanked 2,114 Times in 482 Posts
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its the principle.
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09-08-2013, 10:30 PM
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#34 | | Where's my RS Christmas Lobster?!
Join Date: Sep 2004
Posts: 890
Thanked 326 Times in 112 Posts
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no not really, but its the principle of the situation.  | |
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09-08-2013, 10:59 PM
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#35 | | Where's my RS Christmas Lobster?!
Join Date: Sep 2004
Posts: 890
Thanked 326 Times in 112 Posts
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I can't believe they would do that to other people's property without telling them, you don't see me changing all their showroom car plate frames to openroad audi frames, because those cars are their property and i have no right to do that. Obviously Brian jessel thinks that its their right to put their advertisement on other people property.
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09-08-2013, 11:14 PM
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#36 | | Ready to be Man handled by RS!
Join Date: May 2013 Location: GVRD
Posts: 84
Thanked 89 Times in 28 Posts
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| Quote:
Originally Posted by kkttsang I can't believe they would do that to other people's property without telling them, you don't see me changing all their showroom car plate frames to openroad audi frames, because those cars are their property and i have no right to do that. Obviously Brian jessel thinks that its their right to put their advertisement on other people property. | I agree with you they shouldn`t have changed the frame without your consent.
Is this common practice for dealerships? Would Autowest change the frame to theirs if say you were to bring your vehicle with Brian and Jessel frames?
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09-08-2013, 11:39 PM
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#37 | | I WANT MY 10 YEARS BACK FROM RS.net!
Join Date: Mar 2002 Location: ...
Posts: 20,300
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who is brian jessel?
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09-08-2013, 11:41 PM
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#38 | | I WANT MY 10 YEARS BACK FROM RS.net!
Join Date: Mar 2002 Location: ...
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ok never mind i found him on BC Business website. _brian-jessel_(bmw)_0.jpg) | |
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09-08-2013, 11:48 PM
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#39 | | WUB WUB WUB WUB WUB
Join Date: Oct 2007 Location: Surrey
Posts: 7,917
Thanked 7,165 Times in 1,943 Posts
Failed 202 Times in 90 Posts
| Quote:
Originally Posted by AndroidAAA I agree with you they shouldn`t have changed the frame without your consent.
Is this common practice for dealerships? Would Autowest change the frame to theirs if say you were to bring your vehicle with Brian and Jessel frames? | The current dealer I work at doesn't do that but the previous dealer I worked for did it Posted via RS Mobile | |
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09-09-2013, 02:00 PM
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#40 | | Proud to be called a RS Regular!
Join Date: Jun 2011 Location: Vancouver
Posts: 123
Thanked 43 Times in 20 Posts
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| Quote:
Originally Posted by AndroidAAA I agree with you they shouldn`t have changed the frame without your consent.
Is this common practice for dealerships? Would Autowest change the frame to theirs if say you were to bring your vehicle with Brian and Jessel frames? | While I think it is a pretty shitty thing to do (especially if you have your own plate frames, not some other dealership's), it's basically free marketing for them aside from the cost of the plate frame, plus they're replacing a competing brand with their brand. It definitely would be nice if they at least asked first, though.
From what I understand, dealers (at least BMW for sure) can't advertise within the area of a competing dealership under the same manufacturer. Plate frames are one of very few ways a dealership can advertise inside a competing dealership's area.
The service stickers they tack on inside is for when you might sell your car (and for some reason don't have service records for the next owner), the next owner will (hopefully) see it and go back for repeat business.
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09-09-2013, 02:22 PM
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#41 | | My homepage has been set to RS
Join Date: May 2005 Location: #604
Posts: 2,267
Thanked 2,454 Times in 813 Posts
Failed 146 Times in 72 Posts
| Quote:
Originally Posted by Snoop Monkey Monk I had a custom made sticker on the trunk tool box saying how to lay down 3 little person in my trunk and they replaced it with a BJ service sticker with contact info. I wasn't too happy about that
Similar to this | If they did this to me.. I would've gone back and asked for the sticker to be placed back on.. If they said they threw it out, I'd demand a new sticker be produced of what was originally there.
I run tons of stickers on my rear windshield. If they took them off, they'd be getting a nice $30+ bill for the price of the stickers + shipping.
__________________ Quote: | [17-03, 09:23] Amuro Ray is it normal for my dick to have things growing on it? | Quote: [15-05, 13:34] FastAnna You guise are like diet coke and I am the mentos
[15-05, 13:34] FastAnna Incredible. How easy it is. | Quote:
Originally Posted by murd0c I'm scared of spiders... When I see one I toss my cats at it | | |
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09-09-2013, 03:31 PM
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#42 | | Ready to be Man handled by RS!
Join Date: May 2013 Location: North Vancouver
Posts: 96
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I am the service advisor over at Brian Jessel Autohaus...shoot me a PM with what you are looking to get done and i'll do my best to beat any price out there!
Raffi
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09-09-2013, 05:48 PM
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#43 | | OMGWTFBBQ is a common word I say everyday
Join Date: Jul 2012 Location: BC
Posts: 5,239
Thanked 4,905 Times in 1,655 Posts
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Originally Posted by AeroK I am the service advisor over at Brian Jessel Autohaus...shoot me a PM with what you are looking to get done and i'll do my best to beat any price out there!
Raffi | Care to PUBLICLY (No PM) address the license plate swapping...?
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09-09-2013, 07:03 PM
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#44 | | Rs has made me the man i am today!
Join Date: Jan 2003 Location: Richmond
Posts: 3,113
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yup...I've also experience this license plate frame swapping...
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09-09-2013, 07:34 PM
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#45 | | OMGWTFBBQ is a common word I say everyday
Join Date: Jul 2012 Location: BC
Posts: 5,239
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Oh, just thought i would ad; AeroK is the genius who posted this beauty: Quote:
Originally Posted by AeroK just have one of your friends say they were in the car with you when it happened....BOOM there is your witness! |
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11-27-2015, 04:14 PM
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#46 | | Where's my RS Christmas Lobster?!
Join Date: Sep 2004
Posts: 890
Thanked 326 Times in 112 Posts
Failed 24 Times in 14 Posts
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So another bad experience with bj service this time at their new pre own service centre.
Read my story and let me know if I am an impatient asshole, or if their custOmer service was unprofessional. Here's the story.
So I came home from the hospital after 5 days after my wife gave birth. Thank you. When I got home my instrument cluster was not working everything else works. So I call made an appointment for Wednesday 930.
So I show up Wednesday 930, saw the sa at 1000. He ask me to authorize the 1 hour of diagnostic which I said of course, he said he would call me and let me know what the problem is. So I went home.
Day1
At 1330 no call, so I called him left him a message. He didn't call back.
At 1530 still no call, so call him again to leave a message. He didn't call back.
At 1700 I call and ask the girl on the phone not to transfer me because I don't think he's checking his messages, and they are closing at 1800 so I ask if she can tell me if they looked at my car yet, she said there's no notes on the computer so she doesn't know and will have my sa call me back, I said I left 2 messages already, she said she will email him.
At 1730ish he calls back, said the technician was pull away to do another job so it won't be diagnosed today, ok I said ok call me tmw then when they finish the diagnosis.
Day 2
So I waited over the morning didn't want to call right the way and give them some time, so at 1130 I called, no answer left message. He called back 20 minutes after, which was surprising, and he told me that they looked at it and just need to reprogramming which was good news, only charge another 1.5hr labour flat rate. So I am happy and said awesome call me back when it's done so I can pick up my car.
The day goes by, no call, then at 1700 I called them and no one picked up the phone, so I thought I live 5 minutes away I'll go down and see what's going on.
So I went in he said yea it's not ready, I would have called you if it was, it would be ready tmw. I said fine.
Day 3 he called at 1130 cars ready, went pick up my car and left right the way.
Now I think as a service advisor he would keep me updated on the first day he could have call me and tell me they are too busy to look at it. On the second day he could have call and told me it won't be ready that day.
I usually go ro autowest and this would not happen there. I only went to bj was because newborn and it's so closed. I can't wait for the bmw email on how my experience was.
But let me know guys if I'm over reacting and impatient and that this is how it suppose to be.
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11-27-2015, 05:26 PM
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#47 | | Throw yo paws in da air!
Join Date: Apr 2011 Location: State of Trance
Posts: 5,126
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i mean they DID say they would call you when its ready... 
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11-27-2015, 09:45 PM
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#48 | | I *Fwap* *Fwap* *Fwap* to RS
Join Date: Dec 2003 Location: 604
Posts: 1,533
Thanked 482 Times in 288 Posts
Failed 25 Times in 13 Posts
| Quote:
Originally Posted by kkttsang I can't even switch it back because they didn't give the auto west frame back to me. | Go to Autowest and ask the sales staff / lot attendant for a plate frame. I am sure they have no problem giving it to you for free, because to them its free marketing/advertisement.
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11-27-2015, 09:57 PM
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#49 | | Editor
Join Date: Aug 2005 Location: Raincouver
Posts: 3,516
Thanked 3,179 Times in 874 Posts
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Originally Posted by teggy604 Go to Autowest and ask the sales staff / lot attendant for a plate frame. I am sure they have no problem giving it to you for free, because to them its free marketing/advertisement. | it's free. but to reasonable quantity. Not gonna hand out a box of frames lol.
Autowest doesn't change plate frames unless customer requested. They will note it on the comp inspection if the frame is damaged.
I see BJ, Bmw store, Park Shore, Langley, hell even a BMW of Honolulu plate frames.
Last edited by !e.lo_; 11-28-2015 at 07:16 AM.
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11-28-2015, 01:04 AM
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#50 | | private modder
Join Date: Feb 2002 Location: North Shore
Posts: 7,109
Thanked 3,225 Times in 915 Posts
Failed 47 Times in 35 Posts
| Quote:
Originally Posted by kkttsang So another bad experience with bj service this time at their new pre own service centre.
Read my story and let me know if I am an impatient asshole, or if their custOmer service was unprofessional. Here's the story.
So I came home from the hospital after 5 days after my wife gave birth. Thank you. When I got home my instrument cluster was not working everything else works. So I call made an appointment for Wednesday 930.
So I show up Wednesday 930, saw the sa at 1000. He ask me to authorize the 1 hour of diagnostic which I said of course, he said he would call me and let me know what the problem is. So I went home.
Day1
At 1330 no call, so I called him left him a message. He didn't call back.
At 1530 still no call, so call him again to leave a message. He didn't call back.
At 1700 I call and ask the girl on the phone not to transfer me because I don't think he's checking his messages, and they are closing at 1800 so I ask if she can tell me if they looked at my car yet, she said there's no notes on the computer so she doesn't know and will have my sa call me back, I said I left 2 messages already, she said she will email him.
At 1730ish he calls back, said the technician was pull away to do another job so it won't be diagnosed today, ok I said ok call me tmw then when they finish the diagnosis.
Day 2
So I waited over the morning didn't want to call right the way and give them some time, so at 1130 I called, no answer left message. He called back 20 minutes after, which was surprising, and he told me that they looked at it and just need to reprogramming which was good news, only charge another 1.5hr labour flat rate. So I am happy and said awesome call me back when it's done so I can pick up my car.
The day goes by, no call, then at 1700 I called them and no one picked up the phone, so I thought I live 5 minutes away I'll go down and see what's going on.
So I went in he said yea it's not ready, I would have called you if it was, it would be ready tmw. I said fine.
Day 3 he called at 1130 cars ready, went pick up my car and left right the way.
Now I think as a service advisor he would keep me updated on the first day he could have call me and tell me they are too busy to look at it. On the second day he could have call and told me it won't be ready that day.
I usually go ro autowest and this would not happen there. I only went to bj was because newborn and it's so closed. I can't wait for the bmw email on how my experience was.
But let me know guys if I'm over reacting and impatient and that this is how it suppose to be. | Poor service on their part for not giving you up front a proper time estimate on when your car will be ready.
At the same time, you could have asked them "when will my car be ready" or told them "I need my car ready by____" .
That way there are no missed expectations by either party.
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