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Old 06-06-2014, 11:25 AM   #1
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Shaw Cable - Customer Solutions Expert

Hey there, I'm just wondering if anyone here works for Shaw, in the Customer Solutions Expert position?

I just received a phone call to go for an in-person interview and I'm wondering if anyone can shed some light on what they ask during the interview?

Also, I am wondering for those who are in this position, could share their experience in the role as well, what are the ups and downs of this position and whatnot.

Thanks in advance!
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Old 06-06-2014, 07:55 PM   #2
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One of my friends still works for Shaw, another recently left for a better job at a pulp and paper mill. He worked at Shaw for around 5-6 years.

I interviewed there years and years ago, but turned them down because of pay decrease and hours relative to my job at the time.

Interview was pretty standard. Where have you worked, what did you do there, what did you enjoy, what did you dislike, why do you want to work for Shaw, what is your greatest strength, greatest weakness, etc.

Don't say anything negative about past employers or anyone really. Both friends told me it's a huge red flag for Shaw.

I don't have personal experience, but my friends have worked there for a long time, so I can relay the experiences they've told me. Hours are shitty in the call centres dealing with customers, but are better if you get out of the call centre (exception: assisting field techs over the phone). Pay is mediocre unless you get into the field.

My friend who left was still in the call centre and left for more pay and better hours. He just had his second child, so both of those were important (the mill is also closer to home, so less driving).

The one who is still with Shaw is a field assistant. He receives calls from field techs and gives them relevant info over the phone. He says it's pretty lax and the pay is decent but not spectacular (won't tell me exact $$$, but he can afford to live in downtown Vancouver with a decent car, so it must be okay). He works regular weekday daytime hours only.
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Old 06-09-2014, 08:13 PM   #3
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Shaw Cable - Customer Solutions Expert

I just got an interview too, but for a sales position in the call center. I guess they're doing all the hiring now. I heard there's a group interview stage.. Not sure if true

Also my first interview is with manpower so maybe it's different from yours.
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Old 06-10-2014, 12:28 AM   #4
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Manpower is the screening phase before the interview with shaw. They do the recruiting for shaw, or at least they used to do it a few years ago.
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Old 06-10-2014, 03:12 PM   #5
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Well made it to the Shaw interview. Op maybe we are in the same one. Mines tomorrow at quarter to 2
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Old 06-10-2014, 03:50 PM   #6
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Oh yeah I guess we are applying for the same position. Good luck!
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Old 06-12-2014, 01:49 PM   #7
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I had an interview through Manpower first, and they setup another interview for me with Shaw. The interview at shaw consisted of individual interviews with 4 supervisors and also had a group interview/role-play session as well. To finish off the interview we were shadowing those in the role to get an idea of the position.
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