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-   -   Dale's alignment experience. read! (https://www.revscene.net/forums/699302-dales-alignment-experience-read.html)

tegra7 02-21-2016 07:52 PM
+1 for Auto tech Alignment. They've worked on all my cars and they always have neat cars at their shop. I work in the same complex as Auto Tech.

6o4allmotor 02-21-2016 10:07 PM
Whats the going rate for alignments these days anyways

Curren$y 02-22-2016 12:31 AM
Quote:
Originally Posted by jpark (Post 8550517)
Ive had some terrible experience at Dales before as well with my s2000. Long story short, they misquoted me on labor hours, went 2 hrs over the quoted hours without my consent and basically treated me like I was an idiot.

I did make a thread about it on the suspension section here on rs but the mods deleted it for some reason after Jason chimed in (Still wondering why that thread got deleted?)

On the forums he posted saying that he does not tolerate such misquotation and rude attitudes towards customers and apologized asking me to contact him through email and we can resolve a problem. I did contact him the next day and all i got was a pointless reply from him bragging about his shops reputation by saying how hes been in the business for years and how people with lambos come to his shop from out of town etc. Nothing was ever resolved, i just stopped bothering.
I can confirm this.

Had a horrible experience there myself a few years back. Insanely over priced, bad communication and ultimately my problem was not resolved.

Front desk staff had a snide, rude and snotty attitude as well.

Mrblee 02-22-2016 04:35 AM
was there a few months ago and received the same great service I always do. Definitly one of my preferred shops to go to.

ziegs2020 02-22-2016 07:57 AM
Why would they refuse to do an alignment on your vehicle because of your alarm system?

brrrz 02-22-2016 08:20 AM
Nothing but good things to say about Dales

MarkyMark 02-22-2016 08:48 AM
They do good work but aren't cheap. Kind of odd cause it costed around 400 bucks to install and align my coilovers and rear shocks on my F150. A couple of months later I went to get the coilovers adjusted down about 3/4" and a complimentary alignment and it was 300 bucks. From what I understand the coilovers didn't have to be taken off the car to be adjusted either.

The most annoying part is both times I called to make an appointment and both times it's "bring your car in before 9am and pick it up at the end of the day"...which is as late as 8pm.The last time they didn't even start on my truck till after 4pm. Kind of defeats the point of making an appointment.

So again, their work is top notch but there are some annoyances.

E-SPEC 02-22-2016 09:05 AM
What i thought was funny was how one of the workers there wrote up a review portraying himself as a happy customer lol

E-SPEC 02-22-2016 09:07 AM
I was happy when i went there the one time a few years back though.

dj.ac 02-22-2016 10:36 PM
Had an alignment done there last year, great price and great service.

mekaw 02-22-2016 10:51 PM
Quote:
Originally Posted by MarkyMark (Post 8729712)
They do good work but aren't cheap. Kind of odd cause it costed around 400 bucks to install and align my coilovers and rear shocks on my F150. A couple of months later I went to get the coilovers adjusted down about 3/4" and a complimentary alignment and it was 300 bucks. From what I understand the coilovers didn't have to be taken off the car to be adjusted either.

The most annoying part is both times I called to make an appointment and both times it's "bring your car in before 9am and pick it up at the end of the day"...which is as late as 8pm.The last time they didn't even start on my truck till after 4pm. Kind of defeats the point of making an appointment.

So again, their work is top notch but there are some annoyances.
yeah.. I don't really get the point of making an appointment then drop your car off first thing in the morning and get it back end of the day

ziegs2020 03-08-2016 08:40 AM
Did you drop it off Saturday? Saturday is their "drop off only" day, where you're car "will be ready when it's ready."

MarkyMark 03-08-2016 08:54 AM
Quote:
Originally Posted by ziegs2020 (Post 8735294)
Did you drop it off Saturday? Saturday is their "drop off only" day, where you're car "will be ready when it's ready."
Nope both times were mid week

Nabatron 03-08-2016 09:12 AM
they are a so called "sponsor" for our van subaru club but dont have a set discount set up for our group which I find weird...I mean if you are going to sponsor our club and we bring our cars to your shop for work I would expect some sort of discount plain and simple! We tried doing a group buy of parts but that fell thru when since there were no savings or deals....

twitchyzero 03-10-2016 08:50 AM
on Dales facebook they actually ranted about a customer and resorted to name-calling

https://www.facebook.com/dales.align...0209787088989/

ive no problem with shops charging inspection fee and yeah some customers are a PITA to deal with...but bite your tongue because ranting publically makes me question the shop's professionalism...seems similar to the recent DK body shop debacle...not to the same extent by any means but I was surprised an established business would post this.


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