peter898 | 01-29-2015 11:46 PM | Be careful with your deposit Recently, I had a very bad experience when I brought a car in Richmond Nissan. I gonna buy one used vehicle and paid $ 1000 as deposit, which they told me is refundable, to the dealer. However, before I left the finance manager (FM) office, she required me to sign another document to agree this deposit is non-refundable if they reach all terms of contract. But, my sales told me this is just a general additional document in the process which I need not to worry about. The salesman told me that my deposit is definitely refundable.
When I back home, the finance manager (FM) called me that my finance application is not approved because I don't have enough credit. She persuaded me to purchase this car by cash. Because I really wanna buy that car, so I agreed with her idea. However, my wife told me that we don't have enough money to pay off that car after she came back home.
Next day morning, I called my sale next day to explain my finance problem cause I can't buy this car and asked him to return my deposit. He said no problem he would do it in afternoon after he met the finance manager. Around the 6 pm, there was nobody contacted me, so I called the sale again ask why you still not refund my deposit? He told me he already talked with FM, and she would contact ASAP. Until the end of day, there was nobody contact me again. One thing more very interesting, I tried to call my sales again, he didn't pick up my call anymore in contrast with he kept active contact with me while I hadn't made decision on the purchase. I really disappointed with that sales and finance manager.
This morning, I finally reached that FM and asked her to return my deposit. Do you know what she said? That's absolutely ridiculous. She said we can't return your deposit because you've already signed the additional agreement regarding the deposit is non-refundable. I told her that my sales had told me this is just an additional agreement, your company would return my deposit. See, there is Cheating-1 here. Then FM said I never heard about that. I said okay, the additional agreement said that I can get my money if the dealer can't reach all my requirements which including the finance application that actually is not approved by bank. I think everything is very clearly here now and I think I'm very friend and reasonable guy. Do you know what FM say? That beautiful lady said you've already agreed that you were willing to pay by chase on the phone. Oh my god, I told FM that just one occasional idea which is fully considered by me and my wife who really know the finance situation of my family. Although I told FM I don't have the money to pay off this car, she insisted that she wouldn't return my deposit because our chat has changed the term of the additional contract. Please be careful here, she said that our " CHAT" has changed the original additional contract, which is a document without any written change and signature. I really doubt her IQ because she think that a CHAT, not a legal chat with record, can change a written document? Absolutely, "CHEATING" again here. How do you think?
I disputed with the finance manager and told her I gonna find a lawyer, she told me you can do anything but I wouldn't return your deposit. Then I contacted BC Motor Vehicle Sales Authority to ask for help. The nice officer told me I am absolutely right and he can help me to sue them. Okay, I did every documents and sent to him. One interesting happens, when I dialed back Richmond Nissan in Automall to question the store manager about my issue, they told me they agree to refund my deposit.
Finally, I went to that awfully store to get my refund. When I came into the store, that salesmen, who never gets my phone again after second day, smiled to me and said " you see, I promised that we will refund your money", which really disgusted me.
That salesmen and finance manager are really Cheater. Everyone should be careful with your deposit and Richmond Nissan. |