REVscene - Vancouver Automotive Forum


Welcome to the REVscene Automotive Forum forums.

Registration is Free!You are currently viewing our boards as a guest which gives you limited access to view most discussions and access our other features. By joining our free community you will have access to post topics, communicate privately with other members (PM), respond to polls, upload content and access many other special features. Registration is fast, simple and absolutely free so please, join our community today! The banners on the left side and below do not show for registered users!

If you have any problems with the registration process or your account login, please contact contact us.


Go Back   REVscene Automotive Forum > Vancouver LifeStyles (VLS) > #RevsceneVLS General Chat

#RevsceneVLS General Chat SOCIAL LIFESTYLES ADSPACE AVAILABLE. CONTACT INFO@BLITZGEAR.COM
2016 VLS Community Head Moderator: SaucyWoman
2016 Social Media Liason: Blitzgear

@Revscene #RevsceneVLS. Vancouver LifeStyles Discussions: Car-free, political and current events, random thoughts, or topics that don't fit in the other forums. Remember to check out feature articles on the Main Website

Reply
 
Thread Tools
Old 05-26-2015, 01:07 AM   #1
I Will not Admit my Addiction to RS
 
Retrac's Avatar
 
Join Date: Aug 2006
Location: Vancouver
Posts: 536
Thanked 247 Times in 85 Posts
Missing Package: Advice Needed

Hey,

So I'm in a difficult situation,

-I ordered a camshaft and valve springs from a company in Germany on March 30 2015.

Being a international shipment I understood that it would require time.

-However on May 6th I checked my tracking number and DHL had delivered it to Canada Post.

-Canada Post claims to have delivered it on May 4th obtaining a signature of a person I have no idea of.

-This person also paid my $100 duties and taxes.

I contacted the seller immediately and they responded with a, "uh-oh, are you sure neighbours didn't take it?"

-I checked with all my immediate neighbours and no one had taken it.

-I've called Canada Post and they, again claim to have delivered to my house and that the duties was paid. When asked if they could have delivered to the wrong house, they told me to tell the seller to start an investigation.

-Communication with the seller has been slow due to the time zone difference and them being busy. But I've been hounding them to start an investigation, when they informed me the investigation has been started they have begun ignoring my emails.

-I've since started a PayPal dispute which they have ignored until I escalated it.

What are my options? I feel like it was a driver error and if Canada Post would just follow up on it, it could be solved easily. Also the guy paid $100+ in duties for a box he didn't order?! What's he going to do with my camshaft?Wouldn't Canada Post have the info for the person who paid?

I'm out on my money and my parts. Sucks pretty bad.

Thanks for any advice.
Advertisement
Retrac is online now   Reply With Quote
This post thanked by:
Old 05-26-2015, 01:16 AM   #2
Revscene.net has a homepage?!
 
Marshall Placid's Avatar
 
Join Date: Jan 2013
Location: Richmond
Posts: 1,296
Thanked 1,934 Times in 494 Posts
# 1 - Ask DHL or CPC what was the address it was delivered to.

They should have a record either from the shipment tracking # or the label on it.

# 2 - Ask for the picture of the signature.

# 3 - If anything, Canada Post or DHL could go to the same address they delivered the item to, and retrieve it back from the recipient.

This is possible, but you have to press your case to DHL (the original shipping company).

# 4 - Your seller in Germany cannot help you, unless they sent it to the wrong address (which is their fault then, so see # 1 note above).

# 5- This is probably what happened:

Sometimes, CPC postal offices are lazy and deliver it to the NEAREST postal outlet nearest to your address instead of directly to your address (so they save on time).

What most people don't know is that (to the best of my knowledge), the postal officers get off work as soon as they finish their planned route, so the quicker they finish their route, the quicker then get to leave work.

It could be there, waiting for you to pick up all along.

Go to the nearest postal outlet, show the CPC person there your tracking # and address, and they will go to the back of the outlet and search for your item.

# 6 - Good luck.
Marshall Placid is offline   Reply With Quote
This post thanked by:
Old 05-26-2015, 01:25 AM   #3
I Will not Admit my Addiction to RS
 
Retrac's Avatar
 
Join Date: Aug 2006
Location: Vancouver
Posts: 536
Thanked 247 Times in 85 Posts
Thanks Marshall,

I've verified with the Canada Post CS that they 'delivered' it to my house.

I have the signature of the person from the Canada Post email they sent to the seller.

That is what I really hope would happen but every Canada Post person I speak to is telling me only seller can launch investigation. Basically telling me I can't do anything.

I checked my local post office where I usually pick up my parcels but they didn't have it. Again telling me I can't do anything, only seller can launch investigation.

Thanks, I probably do need a change of luck lol
Retrac is online now   Reply With Quote
This post thanked by:
Old 05-26-2015, 05:31 AM   #4
Wunder? Wonder?? Wander???
 
BrownBear's Avatar
 
Join Date: May 2014
Location: Coquitlam
Posts: 217
Thanked 129 Times in 46 Posts
Missing Package: Advice Needed

Similar thing happened with my tie rod. DHL is complete garbage. Just keep emailing and calling them everyday like I did. Also you can email DHL's president. I got lucky Moog suspension provides such great customer service. It took 3 weeks and I still didn't get anything so they decided to send me a new tie rod and said they'd just deal with DHL. Just keep harassing everyone till you get your part back. My package got signed by some stranger and my duties paid too, they had lost my package though so idk how that happened
BrownBear is offline   Reply With Quote
This post thanked by:
Old 05-26-2015, 06:20 AM   #5
RS has made me the bitter person i am today!
 
meme405's Avatar
 
Join Date: Feb 2013
Location: Vancouver
Posts: 4,625
Thanked 7,179 Times in 2,177 Posts
Christ. My brakes are coming via DHL. If someone jacks a 4K+ package for the cost of duties cause they are too stupid to realize that person isn't me, I am going to be the most upset individual in the world.

Let us know if you get this resolved, sounds like a complete failure on DHL's part, that's assuming that the seller shipped to the correct address.
__________________

Barney Fucking Purple FX35
Brianna - 2008 FX35 - Build Thread
meme405 is offline   Reply With Quote
This post thanked by:
Old 05-26-2015, 10:40 AM   #6
I Will not Admit my Addiction to RS
 
Retrac's Avatar
 
Join Date: Aug 2006
Location: Vancouver
Posts: 536
Thanked 247 Times in 85 Posts
I've tried contacting the local DHL, but they told me I have to deal with the German DHL. Since its not their problem.

DHL Germany delivered it to Canada Post and that's where the problem arose.

I'll keep harassing everyone and hope for some updates.

Thanks for the advices so far!
Retrac is online now   Reply With Quote
Old 05-26-2015, 03:48 PM   #7
I contribute to threads in the offtopic forum
 
Join Date: Oct 2009
Location: richmond
Posts: 2,834
Thanked 1,485 Times in 568 Posts
where do you live? we constantly recieve packages from the next street over on 128a we live on 128. I imagine they get ours as well.
__________________
Rise Auto Salon

11938 95a Ave Delta
I can be reached VIA text @ 778-232-1465

Oil change special $70 5 liters synthetic oil including OEM filter Fender rolling from $45 per fender
Car Audio:
Focal, Morel, Genesis, Clarion, Scosche, Escort, Compustar, GReddy, Blitz, Tomei, Motul, Endless, Defi, Cusco, Nismo + More


We specialize in:
Custom Car Audio
Race/4x4 Fabrication
Forced Induction
Engine Swaps
General Maintenance
Phil@rise is offline   Reply With Quote
This post thanked by:
Old 05-26-2015, 03:56 PM   #8
I Will not Admit my Addiction to RS
 
Retrac's Avatar
 
Join Date: Aug 2006
Location: Vancouver
Posts: 536
Thanked 247 Times in 85 Posts
I live along Westminster Hwy, so I'm not sure where else it could have went.

Been holding out hope that the person who received it would realize the mistake and contact me.
Retrac is online now   Reply With Quote
This post thanked by:
Old 05-26-2015, 04:16 PM   #9
Willing to sell body for a few minutes on RS
 
underscore's Avatar
 
Join Date: Apr 2007
Location: Kel-pwn-a
Posts: 11,983
Thanked 4,969 Times in 2,174 Posts
Since there were duties, do they not also have the CC info of the person who paid said duties? PayPal should rule in your favour, so it's really in the best interests of the seller to get it sorted before they do so (although having been in a similar situation I know you'd rather just get the parts).

I'd be pushing CP pretty hard for them to confirm who paid for it and exactly where it was delivered to (at the very least which post office it went through) and go talk to any addresses that may have been miswritten (ie if you live at 691 see if there's a 619 Westminster Hwy).
__________________
1992 Toyota Celica GT-S // 1991 Toyota Celica GTFour RC FOR SALE // 2007 Jeep Grand Cherokee CRD

Quote:
Originally Posted by maksimizer View Post
half those dudes are hotter than ,my GF.
Quote:
Originally Posted by RevYouUp View Post
reading this thread is like waiting for goku to charge up a spirit bomb in dragon ball z
Quote:
Originally Posted by Good_KarMa View Post
OH thank god. I thought u had sex with my wife. :cry:
underscore is offline   Reply With Quote
This post thanked by:
Old 05-26-2015, 04:54 PM   #10
Everyone wants a piece of R S...
 
Join Date: May 2011
Location: van
Posts: 354
Thanked 2,038 Times in 176 Posts
Quote:
Originally Posted by Retrac View Post
Thanks Marshall,

I've verified with the Canada Post CS that they 'delivered' it to my house.

I have the signature of the person from the Canada Post email they sent to the seller.

That is what I really hope would happen but every Canada Post person I speak to is telling me only seller can launch investigation. Basically telling me I can't do anything.

I checked my local post office where I usually pick up my parcels but they didn't have it. Again telling me I can't do anything, only seller can launch investigation.

Thanks, I probably do need a change of luck lol
Only the seller can initiate the investigation because they are customer. They are the ones who paid for the shipping. Only thing you can do is keep bugging the sellers to push Canada post to find out what happened.
Coren is offline   Reply With Quote
This post thanked by:
Old 05-26-2015, 06:03 PM   #11
.
 
jeedee's Avatar
 
Join Date: Nov 2009
Posts: 8,725
Thanked 5,416 Times in 2,087 Posts
Damn that sucks

Had something similar happen to me except the "someone else paid the duties" part (like wtf).

Package said delivered but i never received shit. No notice card nothing. Called Canada Post, went to my post office, went to New West mail center, talked to the supervisor there and they all gave me the "but it says delivered" crap

Waited a few more days, doorbell rings and the Canada Post mailman delivers it to me...

Hope you get your parts!
__________________
Buy/Sell FeedBack: (21-0-1)
jeedee is offline   Reply With Quote
This post thanked by:
Old 05-26-2015, 09:54 PM   #12
I Will not Admit my Addiction to RS
 
Retrac's Avatar
 
Join Date: Aug 2006
Location: Vancouver
Posts: 536
Thanked 247 Times in 85 Posts
Quote:
Originally Posted by underscore View Post
Since there were duties, do they not also have the CC info of the person who paid said duties? PayPal should rule in your favour, so it's really in the best interests of the seller to get it sorted before they do so (although having been in a similar situation I know you'd rather just get the parts).

I'd be pushing CP pretty hard for them to confirm who paid for it and exactly where it was delivered to (at the very least which post office it went through) and go talk to any addresses that may have been miswritten (ie if you live at 691 see if there's a 619 Westminster Hwy).
That's what I've been hoping CP would do for me, but they aren't releasing any information because of privacy.
Retrac is online now   Reply With Quote
Old 05-26-2015, 10:36 PM   #13
In RS I Trust
 
murd0c's Avatar
 
Join Date: Mar 2003
Location: Mission
Posts: 19,611
Thanked 16,830 Times in 3,952 Posts
why not ask for a receipt and proof of payment? They say it was delivered to you so there for showing your ID should be enough since you should of signed for it
murd0c is offline   Reply With Quote
This post thanked by:
Old 05-26-2015, 10:41 PM   #14
I Will not Admit my Addiction to RS
 
Retrac's Avatar
 
Join Date: Aug 2006
Location: Vancouver
Posts: 536
Thanked 247 Times in 85 Posts
I have the digital receipt and signature, no idea who it is though. I told them it wasn't me and at that point they tell me to tell seller to start investigation.

Not sure if bad procedure or bad customer service. Probably a combination.
Retrac is online now   Reply With Quote
Old 05-26-2015, 11:21 PM   #15
PM me for my nudes
 
smoothie.'s Avatar
 
Join Date: Apr 2006
Location: Burnaby
Posts: 3,640
Thanked 3,353 Times in 886 Posts
This is gonna be a cluster fuck.

Start PayPal dispute if you haven't already
__________________
Quote:
Originally Posted by jasonturbo View Post
Too bad it isn't about flipping cars to lose money, I'm really good at that.
Quote:
Originally Posted by SkunkWorks View Post
This wouldn't happen if you didn't drive a peasant car like an Audi...
Quote:
[14-05, 14:59] FastAnna You tiny bra wearing, gigantic son of a bitch
[15-05, 10:35] FastAnna Yeah I was dreaming of those big titties in that tiny bra
Quote:
Originally Posted by westopher View Post
I'd probably blow someone for that 911
smoothie. is offline   Reply With Quote
This post thanked by:
Old 05-27-2015, 12:54 AM   #16
I Will not Admit my Addiction to RS
 
Retrac's Avatar
 
Join Date: Aug 2006
Location: Vancouver
Posts: 536
Thanked 247 Times in 85 Posts
Yeah the dispute is started but worried that because it shows up as delivered, PayPal will side with the seller.
Retrac is online now   Reply With Quote
Old 05-27-2015, 01:51 AM   #17
RS has made me the bitter person i am today!
 
Join Date: Feb 2011
Location: Richmond
Posts: 4,992
Thanked 7,941 Times in 2,061 Posts
Make it clear to pay pal that the seller has to start the dispute with Canada post, and their failure to act (as you describe) will cost you the money plus the part!
__________________
http://i.imgur.com/4PRtABe.gif
320icar is online now   Reply With Quote
Old 05-27-2015, 08:03 AM   #18
Willing to sell body for a few minutes on RS
 
underscore's Avatar
 
Join Date: Apr 2007
Location: Kel-pwn-a
Posts: 11,983
Thanked 4,969 Times in 2,174 Posts
Quote:
Originally Posted by Retrac View Post
Yeah the dispute is started but worried that because it shows up as delivered, PayPal will side with the seller.
If it comes to that, I'd be telling PayPal you want proof that it was delivered to you and the duties paid for with your credit card.
__________________
1992 Toyota Celica GT-S // 1991 Toyota Celica GTFour RC FOR SALE // 2007 Jeep Grand Cherokee CRD

Quote:
Originally Posted by maksimizer View Post
half those dudes are hotter than ,my GF.
Quote:
Originally Posted by RevYouUp View Post
reading this thread is like waiting for goku to charge up a spirit bomb in dragon ball z
Quote:
Originally Posted by Good_KarMa View Post
OH thank god. I thought u had sex with my wife. :cry:
underscore is offline   Reply With Quote
This post thanked by:
Old 05-27-2015, 07:01 PM   #19
I Will not Admit my Addiction to RS
 
Retrac's Avatar
 
Join Date: Aug 2006
Location: Vancouver
Posts: 536
Thanked 247 Times in 85 Posts
I haven't been able to submit anything to PayPal yet and the seller hasn't responded to my 3 emails in the past week. Things are looking bad. I'll update if anything happens.

Thanks everyone.
Retrac is online now   Reply With Quote
Old 06-07-2015, 06:49 PM   #20
I Will not Admit my Addiction to RS
 
Retrac's Avatar
 
Join Date: Aug 2006
Location: Vancouver
Posts: 536
Thanked 247 Times in 85 Posts
PayPal has ruled in favour of the seller, I'm trying to appeal the decision.

The seller has informed me the camshaft will have db 2F stamped on it.

Retrac is online now   Reply With Quote
Old 06-07-2015, 07:10 PM   #21
RS has made me the bitter person i am today!
 
Join Date: Feb 2011
Location: Richmond
Posts: 4,992
Thanked 7,941 Times in 2,061 Posts
Horse shit. did you get a picture of the signature? Did you get a copy of the receipt from paying duty? If it was REALLY you, no one should have any reason to NOT provide you with the information
__________________
http://i.imgur.com/4PRtABe.gif
320icar is online now   Reply With Quote
This post thanked by:
Old 06-07-2015, 07:24 PM   #22
I Will not Admit my Addiction to RS
 
Retrac's Avatar
 
Join Date: Aug 2006
Location: Vancouver
Posts: 536
Thanked 247 Times in 85 Posts
https://www.canadapost.ca/cpotools/s...=CU648439163CA

The delivery notice, I'll call Canada Post again tomorrow to see if they'll release the information. Slim hope though.
Retrac is online now   Reply With Quote
Old 06-07-2015, 07:28 PM   #23
OMGWTFBBQ is a common word I say everyday
 
punkwax's Avatar
 
Join Date: Jun 2006
Location: South Surrey
Posts: 5,298
Thanked 4,198 Times in 1,318 Posts
Fuck paypal.. they've screwed me before too and sided with the seller on undelivered goods. BS
__________________
If you drive like an asshole, you probably are one.
punkwax is online now   Reply With Quote
This post thanked by:
Old 06-07-2015, 08:21 PM   #24
#deephouse
 
knight604's Avatar
 
Join Date: Mar 2010
Location: Vancouver
Posts: 4,196
Thanked 4,710 Times in 1,245 Posts
Friend at Canada post , said maybe try calling the HQ in Toronto.

Also says it is Canada Posts' responsibly to deliver it the right address as well.

He will ask his supervisor tonight and see what he says.

PM if you wanna send me more details.
__________________
/// x AMG
knight604 is offline   Reply With Quote
This post thanked by:
Old 06-07-2015, 08:23 PM   #25
I Will not Admit my Addiction to RS
 
Retrac's Avatar
 
Join Date: Aug 2006
Location: Vancouver
Posts: 536
Thanked 247 Times in 85 Posts
Is there a specific number for the HQ? I've been calling the 1-800 number but it leads me to customer service.
Retrac is online now   Reply With Quote
Reply

Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off



All times are GMT -8. The time now is 12:45 PM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2017, vBulletin Solutions, Inc.
SEO by vBSEO ©2011, Crawlability, Inc.
Revscene.net cannot be held accountable for the actions of its members nor does the opinions of the members represent that of Revscene.net