| Vancouver Auto Chat 2016 VAC Community Head Moderator: Raid3n |
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06-29-2015, 09:09 PM
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#1 | | RS.net, where our google ads make absolutely no sense!
Join Date: Dec 2003 Location: vancouver
Posts: 988
Thanked 428 Times in 95 Posts
| Need Advice: Service Shop
Last Year 2014:
Went to car shop after researching their rep on revscene. I have a 2004 Audi A8L (ie money pit)
Did timing belt, water pump, tension rollers and some misc pipes and gaskets. Spent moolah but I did my research and it was about right.
This year 2015:
had a coolant leak in DT vancouver, so towed it into their shop. They fixed it under warranty. Felt relieved so ok'd work on brakes, oil change and some misc items.
Get advised a week later that the air ride/struts is blown. $1500. There was nothing wrong with this part when I brought the car in.
How should I as a consumer proceed? Is it just bad luck? I believe that the owner is honest. I am just frustrated that this problem occurred while in their shop. Is their any shared responsibility here?
Please advise. Thanks!
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Give them nothing, but take from them... EVERYTHING!!! - King Leonides
7seven: I really can't stand all these idiots who hit the gym now just because they watched 300 and want to be like a spartan. Case in point, this skinny guy comes into the gym the other day, must have only weighed ~ 140lbs, loads on 2 plates on the bench rack, mutters to himself, for sparta, unracks the barbell and proceeds to drop it directly on his chest.
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06-29-2015, 10:45 PM
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#2 | | Head Moderator
Join Date: Dec 1982 Location: Great White Nor
Posts: 22,661
Thanked 6,462 Times in 2,081 Posts
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Is the strut actually blown or is it the valve block that has a leak? While there's a lot of documented issues with the air ride, it's usually the compressor or valve block that's the culprit, not the struts.
As for the legitimacy of the issue, it's possible. It could be coincidence that it crapped out while it was at the shop, or it could have been broken before hand without an error code being thrown and you knowing about it.
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06-30-2015, 07:45 AM
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#3 | | 2x Variable Nockenwellen Steuerung
Join Date: Oct 2002 Location: N49.2 W122.1
Posts: 6,176
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Nothing to proceed here. Your car is stuffed with technology from 11 years ago, bits and pieces do fail over time.
I find with modern cars with a lot of plastic parts like hoses and actuators. It is important to reduce heat and cold variations when parked. eg If you park the car out in the sun today, the heat cycle will be 20C. Hoses and parts etc don't expand and contract at the same rate, plastic get aged and things break.
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06-30-2015, 08:03 AM
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#4 | | My dinner reheated before my turbo spooled
Join Date: Sep 2009 Location: Vancouver
Posts: 1,782
Thanked 4,037 Times in 709 Posts
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Problems can arise at any time. Just so happens the time is at their shop. Perhaps you didn't notice that they were blown before sending it in and it just gets worse over a matter of days.
If you do feel skeptical though as some shops do up sell customers. Consider this, how much mileage are on these shocks? How long do they usually last?
If things don't match up then have another shop inspect it, get a quote.
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06-30-2015, 09:17 AM
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#5 | | My homepage has been set to RS
Join Date: May 2005 Location: #604
Posts: 2,267
Thanked 2,454 Times in 813 Posts
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As swfk said, how many km's are on the suspension? Is it original factory still? If so I'm assuming you probably have 150k+ km's on the car. Which I'd say is pretty good then for the suspension lasting that long.
Everytime my B5 A4 Audi went into the shop for an oil change, it came out with a $500-$1000 bill..
It's the main reason I took the $2000 loss on it when selling and why I will never buy a Euro car again.
__________________ Quote: | [17-03, 09:23] Amuro Ray is it normal for my dick to have things growing on it? | Quote: [15-05, 13:34] FastAnna You guise are like diet coke and I am the mentos
[15-05, 13:34] FastAnna Incredible. How easy it is. | Quote:
Originally Posted by murd0c  I'm scared of spiders... When I see one I toss my cats at it | | |
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06-30-2015, 09:35 AM
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#6 | | Willing to sell body for a few minutes on RS
Join Date: Apr 2011 Location: North vancouver
Posts: 12,091
Thanked 31,169 Times in 7,158 Posts
| Quote:
Originally Posted by Valour Last Year 2014:
Went to car shop after researching their rep on revscene. I have a 2004 Audi A8L (ie money pit)
Did timing belt, water pump, tension rollers and some misc pipes and gaskets. Spent moolah but I did my research and it was about right.
This year 2015:
had a coolant leak in DT vancouver, so towed it into their shop. They fixed it under warranty. Felt relieved so ok'd work on brakes, oil change and some misc items.
Get advised a week later that the air ride/struts is blown. $1500. There was nothing wrong with this part when I brought the car in.
How should I as a consumer proceed? Is it just bad luck? I believe that the owner is honest. I am just frustrated that this problem occurred while in their shop. Is their any shared responsibility here?
Please advise. Thanks! | I'm very willing to bet that they have been wearing for a while and are just now being diagnosed by a competent shop. As they wear gradually its not as noticeable to the driver. As said before how many kms on the struts? Its a 4000lb volkswagen. Its going to eat suspension parts.
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98 technoviolet M3/2/5 Quote:
Originally Posted by boostfever Westopher is correct. | Quote:
Originally Posted by fsy82 seems like you got a dick up your ass well..get that checked | Quote:
Originally Posted by punkwax Well.. I’d hate to be the first to say it, but Westopher is correct. | | |
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06-30-2015, 11:13 AM
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#7 | | Where's my RS Christmas Lobster?!
Join Date: Aug 2010 Location: B.C
Posts: 871
Thanked 733 Times in 225 Posts
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Agreed with ^
Just ask the shop if you can go in and take a look at it and get them to explain what the symptoms are. Most likely its already on its way out and the shop caught it and informed you.  | |
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06-30-2015, 11:17 AM
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#8 | | RS.net, where our google ads make absolutely no sense!
Join Date: Dec 2003 Location: vancouver
Posts: 988
Thanked 428 Times in 95 Posts
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Thanks for the advice guys, gave me some peace of mind. Now... who can I blow for $1500?
__________________
Give them nothing, but take from them... EVERYTHING!!! - King Leonides
7seven: I really can't stand all these idiots who hit the gym now just because they watched 300 and want to be like a spartan. Case in point, this skinny guy comes into the gym the other day, must have only weighed ~ 140lbs, loads on 2 plates on the bench rack, mutters to himself, for sparta, unracks the barbell and proceeds to drop it directly on his chest.
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06-30-2015, 12:01 PM
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#9 |
Join Date: Apr 2006 Location: Burnaby
Posts: 3,929
Thanked 3,772 Times in 1,001 Posts
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i pay, but 1500 will take you a while.
__________________ Quote:
Originally Posted by jasonturbo Too bad it isn't about flipping cars to lose money, I'm really good at that. | Quote:
Originally Posted by SkunkWorks This wouldn't happen if you didn't drive a peasant car like an Audi... | Quote:
[14-05, 14:59] FastAnna You tiny bra wearing, gigantic son of a bitch
[15-05, 10:35] FastAnna Yeah I was dreaming of those big titties in that tiny bra
| Quote:
Originally Posted by westopher I'd probably blow someone for that 911 | | |
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