Originally Posted by platinum300 (Post 8675048)

If you read my story properly, after I picked up my laptop from Geeksquad, I went home and I was able to do the Windows 10 upgrade myself. Maybe there's some misunderstanding on why I was a annoyed regarding the service from Geeksquad. Let me explain it in easier terms. Geeksquad is a very well known company worldwide. They have very high standards on their service and knowledge from their techs. One particular Geeksquad member at BB Metrotown wasn't able to do a simple Windows 10 upgrade and gave me an excuse saying this laptop is not ready for the upgrade yet and bring it back in a month for them to try again. Another Geeksquad member at BB Coquitlam told the exact thing to my friend who tried to do the upgrade for him. All it took was about 10 minutes of my time and find the solution from HP's support site. It is so sad that both of these Geeksquad techs weren't bright enough to do that. It is also very sad that both of them told me most of the new laptops that were sold recently, they weren't able to do the upgrade.

Today I went with my friend and took his laptop to BB Coquitlam and told the Geeksquad tech how to do the upgrade. He was surprised I was able to do the upgrade and he also thanked me. They now have my friend's laptop a 2nd time and he will be without his laptop again for another 48 hours.

Regardless if the upgrade is free or not, they should not advertise that promo on their website if they aren't able to do it. On their website it says "Windows 10 Installation included with all HP Computers. Available only on in-store purchases or Reserve and Pickup orders." They inconvenienced my friend, myself and who knows how many hundreds of customers company wide. All they had to do was go to HP's website and go to their support page. They didn't do that, they failed the upgrade and they misinformed many customers on why the upgrade failed. When you work in the service industry, you don't return the customer's product until what was promised and done to the customer's satisfaction. You go online or call around to find solutions. What puzzles me is why they didn't go to HP's support site?

If you still can't understand why I was so annoyed with Geeksquad, then I have no more to say.

BTW...you don't have to wait for your reservation to do the upgrade. There are a couple of ways to the upgrade right away.

Originally Posted by platinum300 (Post 8675048)

If you read my story properly, after I picked up my laptop from Geeksquad, I went home and I was able to do the Windows 10 upgrade myself. Maybe there's some misunderstanding on why I was a annoyed regarding the service from Geeksquad. Let me explain it in easier terms. Geeksquad is a very well known company worldwide. They have very high standards on their service and knowledge from their techs. One particular Geeksquad member at BB Metrotown wasn't able to do a simple Windows 10 upgrade and gave me an excuse saying this laptop is not ready for the upgrade yet and bring it back in a month for them to try again. Another Geeksquad member at BB Coquitlam told the exact thing to my friend who tried to do the upgrade for him. All it took was about 10 minutes of my time and find the solution from HP's support site. It is so sad that both of these Geeksquad techs weren't bright enough to do that. It is also very sad that both of them told me most of the new laptops that were sold recently, they weren't able to do the upgrade.

Today I went with my friend and took his laptop to BB Coquitlam and told the Geeksquad tech how to do the upgrade. He was surprised I was able to do the upgrade and he also thanked me. They now have my friend's laptop a 2nd time and he will be without his laptop again for another 48 hours.

Regardless if the upgrade is free or not, they should not advertise that promo on their website if they aren't able to do it. On their website it says "Windows 10 Installation included with all HP Computers. Available only on in-store purchases or Reserve and Pickup orders." They inconvenienced my friend, myself and who knows how many hundreds of customers company wide. All they had to do was go to HP's website and go to their support page. They didn't do that, they failed the upgrade and they misinformed many customers on why the upgrade failed. When you work in the service industry, you don't return the customer's product until what was promised and done to the customer's satisfaction. You go online or call around to find solutions. What puzzles me is why they didn't go to HP's support site?

If you still can't understand why I was so annoyed with Geeksquad, then I have no more to say.

BTW...you don't have to wait for your reservation to do the upgrade. There are a couple of ways to the upgrade right away.

Originally Posted by BoostedBB6 (Post 8675060)

I will skip to the only important and pertinent thing you said, you DO have to wait for the reservation to come up to be able to INSTALL WIN 10 WITH NO ISSUES.

I have installed it on over 30 machines at my work, 3 laptops at home and 2 desktops at home. I kind of have an idea how it works ;)

The reason why it did not work is because Microsoft has not reached the point at which Win 10 is properly compatible to your laptop. This is why you had the issues you had. You can force an install, which you did, but then you are taking liability on yourself for any issues you may have until the software is up to spec for your machine.

Windows 10 is still a limited release for users. No tech center will recommend the update when Microsoft, the company that deved the software, when Microsoft even says its not a good idea.

Again, you are annoyed at a free service because the laptop you happened to buy is not yet eligible for the upgrade and would need to be force updated.

Given that you are a "Computer Supervisor" this should not be news to you.

Be upset at a company for your own ignorance. They offered to upgrade it, your laptop was not yet eligible for the update and there not going to force update it, and they still offered to do it at a later date when the software matches your hardware.....but still thinking they owe you something is a complete and utter joke.....do you happen to also have a go fund me for car parts?

Originally Posted by ImportPsycho (Post 8675059)

do you mind posting link to where you found the solution?
thnks

Originally Posted by Dragon-88 (Post 8674994)

I wont disagree with you on that. I havent dealt with Dell's support in awhile, but when I did (Sales and Support) it was always talking to someone who's primary language wasn't English. Since they've gone public lots has changes for the worst. Thats why I changed to Lenovo. I was fortunate to go to Lenovo's Research Centers in Raleigh, NC and that was an amazing experience.. Got to see the Lenovo tiny's placed in R&D and watching them run militirized tests on them (Sand storms, wind storms ETC.) It was really neat and shows how much the company is moving forward.

Originally Posted by platinum300 (Post 8675073)

The Geeksquad tech should of told me at the very beginning that they were having problems doing the Windows 10 upgrade and not promise it will be ready the next day. If the tech knew they weren't able to perform the upgrade, why bother trying. They are just wasting their time and my time. If the Tech told me straight up at the beginning that they couldn't do the upgrade, I would of understand and I wouldn't had to vent about this situation.

HP is aware of this problem and the solution is to upgrade the BIOS.

Originally Posted by BoostedBB6 (Post 8675139)

And how exactly did the tech know that your laptop could not be upgraded? Did he open it and start doing this in front of you.....or perhaps did they have other customers ahead of you and would get to your free service you declined initially due to impatience.....yeah it is that one.
Its not problems with the upgrade, its that some computers ARE NOT YET ELIGIBLE for the upgrade.
To find out, they would install the update tool, submit the request, wait for the response from Microsoft to confirm if it can be done or should wait. Its not an instantaneous update or response and, like I said before, it is not recommended by Microsoft to force update.

Originally Posted by bobbinka (Post 8675057)

did you ever consider that, as a big company, the employees just do as their told or instructed by HQ? maybe they actually DO know ways, outside of their normal methods, to bypass/resolve the issue but aren't allowed to do so due to potential liability concerns? seriously, if it was so easy for you to fix/find, do you believe that not a single soul across this entire company knew?

Originally Posted by platinum300 (Post 8675163)

He knew of the problems. He mentioned that a lot of the newly purchased computers were having problems with the upgrade, especially HP. My model of laptop and others.

The funny thing is when I went to BB Coquitlam today, the tech room was full of new HP computers trying to do the upgrade. The tech there thanked me when I told him to do the BIOS upgrade. He was so happy because he mentioned he tried just about everything to upgrade those HP computers, except the BIOS upgrade.