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Old 08-26-2015, 09:29 PM   #1
I don't get it
 
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Geeksquad at Bestbuy is a Joke

So I bought a brand new HP laptop at the Bestbuy Metrotown a few days ago. It came with a promotion for a free Windows 10 upgrade and Geeksquad will do it for free. I decided to decline that offer because I wanted to take the laptop home and use it right away.

I took it home and did all the Windows 8.1 update. Then, I did the Windows 10 update. It failed. So I did it a second time and it failed again. I did it a third time and it failed again. What happens is after downloading the Windows 10 update, it installs the setup files in step one of the upgrade. It gets to about 20% and it restarts the computer. After it restarts, it says Windows 10 upgrade failed and it also displays some kind of error code. Then it reinstalls some files and the computer is back at Windows 8.1.

So I give up and bring the laptop to BB Metrotown the next day and have their Geeksquad to do the update. The Precinct Chief (Geeksquad Manager) tells me it will be ready the next day. Next day comes along and it is around dinner time and I get no call yet. So I wait another day and I finally get a call from the Precinct Chief and he tells me he is having the same problem I was having. He was going to give it one more try and I can pick up my laptop before they close for the night regardless if the upgrade succeeds or fails.

So I pick up my laptop and he wasn't able to do the upgrade for me. He told me to bring the laptop back in a month and they will try again. I asked him why the upgrade failed. His reply was this laptop is probably not ready for the upgrade yet. I asked him if it wasn't ready yet, then why is there a big blue sticker on the box that says upgrade to Windows 10 now for free. His reply was it is easy for HP to slap on the sticker.

So today I had some spare time and decided to do some research on the Internet. I went to HP's support site and they had a full page on what to do if you are having problems upgrading to Windows 10. I followed their steps and I was able to upgrade my laptop to Windows 10.

I then called the manager at BB Metrotown and explained my situation and that I should be compensated for my time. I was promised a service to be done on my laptop. Geeksquad failed and I was able to do it myself. I explained my story to the manager a few times because she didn't understand why I called in to complain.

Her reply to my complaint was this was a free promotion and I didn't pay for this service. Right now if I was to upgrade my laptop to Windows 10, I would have to reserve it online and wait maybe a week for the upgrade. I got frustrated and asked her if we were speaking the same language. I told her, I just did the upgrade myself. Finally she clued in and she is going to compensate me with a BB gift card.

I also went with a friend of mine to buy the exact same HP laptop at the BB Coquitlam yesterday. Their Geeksquad is doing his Windows 10 upgrade. I just called my buddy and asked if he got his laptop back. He did, but they couldn't do the upgrade. They told him to bring the laptop back in a month. The reason they couldn't upgrade his computer is because his laptop is not ready for the upgrade yet.

The funny part is when I picked up my laptop at BB Metrotown, the Precinct Chief told me they were not able to upgrade a lot of their customers laptops.
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Old 08-26-2015, 09:35 PM   #2
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Why don't you just be a good guy and tell them how you fixed it?
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Old 08-26-2015, 09:40 PM   #3
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you should just waste their time by returning the laptop for a refund and getting another one
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Old 08-26-2015, 09:49 PM   #4
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That's geek squad for you.

This might sound harsh but I can't count how many times when a customer of ours had a geek squad guy out to setup routers for customers and have no clue what a bridge mode is on their routers. Then try to do a bunch of stupid shit during setup (MAC address cloning, setting up port forwarding when they don't need to etc etc) This would be all fine but then they screw up setup and call us for help lol. In fact sometimes they would call in and try to blame it on us(ISP providers) that we aren't allow their router to communicate. Now I a little asshole in these case and ask them to plug customer PC directly and it works and I would eat the geek squad guy there for breakfast. By the end of the call the geek squad would either be so ashamed or the customer they are helping would actually question if the geek squad knows anything at all.

One of the geek squad that phone in try to blame on our system for not allowing their router to get an IP because the routers is not ours and we can tell. I was like WTF! Had to explain to him how the DHCP works and that there are no way for the system to know what device/brand of device is connected online. All the system does is see their router requesting an IP and we would assign one to them. I even go as far as to give him an example that their router is like a mailman delivering packages but instead of knocking of the customer door and give them the package, the mailman just stands in front of the door doing nothing.

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Old 08-26-2015, 10:01 PM   #5
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Quote:
Originally Posted by multicartual View Post
Why don't you just be a good guy and tell them how you fixed it?
I actually did tell the Precinct Chief at BB Metrotown regarding the solution and he thanked me in a very snarky tone of voice.
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Old 08-26-2015, 10:02 PM   #6
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When I use to work atShaw . Some guy called in. Wanting credit. Upon inquiring, he said the guide was wrong, it's showing Rogers cup on the guide but show is something else. He stayed up all night waiting for Rogers cup.

So I said ok..I'll give you credit.. U pay $60 for 50 channels.. And a month has 30 days. So I'll divided $60 with 50 and then 30. Needless to say he was pissed and hung up.

Ur story reminds me of that guy..
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Old 08-26-2015, 10:02 PM   #7
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tldr but..

buying anything HP was your first mistake

also yes, dont use them for any source of information.. when i purchased my TV i basically made a fool of the guy for 10 minutes until i eventually walked away and he begged me to come back if i bought the TV right there he'd give me a killer discount.
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Old 08-26-2015, 10:02 PM   #8
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you should just waste their time by returning the laptop for a refund and getting another one
That would be funny, but at the same time it is also wasting my time to upgrade the newer laptop.
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Old 08-26-2015, 10:12 PM   #9
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or just return it and buy something non HP LOL
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Old 08-26-2015, 10:27 PM   #10
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Use NCIX Forums when you want expert opinions/help on Computer related stuff.

Even our RS Tech thread has members more qualified than these GeekSquad staff.
Computer Tech, Gaming & Electronics - REVscene Automotive Forum
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Old 08-26-2015, 10:44 PM   #11
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You're both idiots.
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Old 08-26-2015, 10:45 PM   #12
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you probably could have fixed the issue yourself (which you did) without spending your time going back and forth if you googled properly for like half an hour lol
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Old 08-26-2015, 10:52 PM   #13
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Old 08-26-2015, 10:56 PM   #14
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Quote:
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buying anything HP was your first mistake
truth.
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Old 08-26-2015, 10:58 PM   #15
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good job op

solved it!
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Old 08-26-2015, 10:59 PM   #16
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You wouldn't have had that problem if you bought a Mac.
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Old 08-26-2015, 11:06 PM   #17
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buying anything HP and buying it from BB was your first mistake
fixed


i dont know why didn't just exchange the laptop, keep exchanging it just for the heck of it lol
all the open box laptops BB will end up with lol
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Old 08-26-2015, 11:12 PM   #18
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You're a joke OP, fucking idiot lol. You already failed by purchasing an HP laptop. When you're laptop turns to shit in 2 years, are you planning to go back to Best Buy and demand a refund because you think they tricked you into buying it? FOH
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Old 08-27-2015, 12:40 AM   #19
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seriously op couldnt u just google it before u bring it back to BB, cuz that could have saved u a loads of trouble u know
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Old 08-27-2015, 01:30 AM   #20
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You're a joke OP, fucking idiot lol. You already failed by purchasing an HP laptop. When you're laptop turns to shit in 2 years, are you planning to go back to Best Buy and demand a refund because you think they tricked you into buying it? FOH
What you keep a laptop for more than 2 years?
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Old 08-27-2015, 06:22 AM   #21
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also yes, dont use them for any source of information.. when i purchased my TV i basically made a fool of the guy for 10 minutes until i eventually walked away and he begged me to come back if i bought the TV right there he'd give me a killer discount.
it's great that you did your homework but "making a fool" of a guy who's probably earning 1 step above min wage is unnecessary
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Old 08-27-2015, 06:50 AM   #22
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Wait, hang on. You bought a new laptop and declined BB's free upgrade service. You took the laptop home and tried to do the upgrade yourself. The upgrade failed. You brought the laptop back to BB for the free upgrade service. You wasted your own time and their time for two days. For compensation, you received a BB gift card.

I have to say, you are a pro at receiving credit for a free service.
By the way, you do get what you pay for...
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Old 08-27-2015, 07:17 AM   #23
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it's great that you did your homework but "making a fool" of a guy who's probably earning 1 step above min wage is unnecessary
I prefaced everything I talked about before I opened him up. He doesn't get paid to literally lie to customers, regardless of his pay grade.

I was purchasing a Sony 55XBR850B, sony's 4k XBR line, and yes I did a tonne of research before going into the store. However, when I'm asking the guy what my options are for 4K content and he's telling me any viable source such as Apple TV, etc can stream 4k that is blatently wrong and a less savy consumer would have fallen for it.

As well once we went over some more technical details of the TV I got into some more basic questions like the lighting, local dimming, contrast enhancers, etc which are relatively common across the Sony line up, and again the guy was lotterally pulling numbers and information out of his ass in a desperate attempt to make a sale.

If you're going to LIE to me in order to try and make a sale, you better be prepared to have all my product knowledge pushed onto you and hopefully learn somthing for the next time you try and scam a customer into buying a TV you know nothing about.

As well, the guy in question was like the department head or some upper sales position, it wasn't just a regular floor guy.

Edit* actually sorry this TV was purchased from FS, not BB, same shit though
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Old 08-27-2015, 08:01 AM   #24
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^^ That's one of the major issue traditional big box stores are facing.

Their sales lack the knowledge of the products they are selling, but people who goes to the big box stores expect the sale person to know all these details and give them advice. The customers is paying extra money for that service. Otherwise they could have purchase their TV, Computer, tablets, cameras online for at least 20% cheaper and do the research themselves.

Much like Apple products. Why is their iPhones, IPads etc etc so much more than their competitor? Is because of the extra customer service they provide. You bring your iProduct into an Apple store and they actually have people who are knowledgeable about their product to help you. That's why lot's of people are willing to the extra.
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Old 08-27-2015, 08:02 AM   #25
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So your complaining about a problem doing a free upgrade of WINDOWS?
You want compensation because WINDOWS did not work on the laptop?

Let me get this straight, they offered to preform a FREE service for your CONVENIENCE to upgrade the laptop for you, you declined because you were to impatient to wait and figured you could do it on your own.
You attempt to do it on your own and are unable to do it.
Bring it back to have them do a FREE service for you and are upset when they pick up where you left off and are unable to get the result you are wanting......a fault of the software, not the FREE service they offered to preform for you.

Also, a sticker indicating you can upgrade to Windows 10, is just that. Your laptop is elegable for the free upgrade, however it does not say when. If you READ you will see that Win10 has reservations because it is being updated daily to suite more and more systems and that you SHOULD wait till it has been reserved and you have been notified that you can upgrade now.

So in the end, you were impatient, uninformed and figure its Geek Squads fault that the software was not yet ready for your laptop and somehow the free service they offered you is something they should compensate you for......what a complete joke,
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