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Old 05-21-2016, 06:35 PM   #1
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Refusing parcel question

Anyone have any experience refusing/rejecting a parcel?

Emailed a company (in advance) to cancel my order but they still shipped it anyways... no surprise DHL tracking says i owe them $96 in brokerage fees to receive the parcel....

I'm wondering if I can tell DHL that I'm refusing the parcel and have it shipped back to the company? What happens to the fees?

Thanks
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Old 05-21-2016, 08:09 PM   #2
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not sure on the fees but when I deliver packages and customer refuses I just take it back to station and they ship it back to the shipper and normally the shipper will pay for it to go back, I would assume no one gets charged the fees
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Old 05-21-2016, 08:14 PM   #3
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Quote:
Originally Posted by XplicitLuder View Post
normally the shipper will pay for it to go back
Can you clarify more on this?

I'm assuming in this case the shipper will take a cost of my refund from the order to cover this cost no? I doubt they'd pay for it out of their own
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Old 05-21-2016, 08:23 PM   #4
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I overheard a CSR at our station call a shipper and told them the recipient has refused the package and she was trying to find out what they wanted us to do with the package. From the response of our CSR it sounded like they had said just ship the item back to them, using their account #, for us to charge the shipping fees. Whether or not they refund the shipping to the recipient I guess is another story. However it sounds like you had told them to cancel before they ship the item which they didn't, I would hope they honour your cancellation and refund you fully
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Old 05-21-2016, 08:26 PM   #5
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The shipper will pay the customs clearance fees incurred by the courier. The shipper may then deduct the fees from your refunded amount. In your case, if you have indeed cancelled the order before they shipped, then it's likely that the shipper will eat the fees.
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Old 05-21-2016, 08:31 PM   #6
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The shipper will pay the customs clearance fees incurred by the courier. The shipper may then deduct the fees from your refunded amount. In your case, if you have indeed cancelled the order before they shipped, then it's likely that the shipper will eat the fees.
I hope that's the best case scenario and that happens. However I'm looking at their return policy and it states they only process returns with a return label provided by them.....

Which literally means I would have to pay $96 to DHL to receive the package, extra cost to ship it back with the return label AND have $30 USD taken from my refund for the original shipping
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Old 05-22-2016, 07:30 AM   #7
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Typically most companies will just eat it, it's considered the cost of doing business but of course some bunk companies will rape you.
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Old 05-25-2016, 11:24 AM   #8
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is DHL retarded?

refused the delivery yesterday and specifically told the guy to send it back to the seller

Just got a email notification that they're on their way to re-deliver the package today

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Old 06-17-2016, 10:26 AM   #9
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Update:

Parcel was finally returned to sender after being refused

Didn't have to pay the brokerage fees and got a refund minus the shipping
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Old 06-17-2016, 10:38 AM   #10
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Glad to hear everything resolved good for you @OP.
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Old 06-17-2016, 11:04 AM   #11
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Turned out pretty good, given the circumstances.
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Old 06-17-2016, 12:02 PM   #12
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Turned out pretty good, given the circumstances.
For sure.

Would rather pay the return shipping than that brokerage fee I was charged
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