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Old 12-24-2016, 04:16 PM   #1
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Router slowing down internet speed

Hey guys,

I just signed on with Urbanfibre but noticed that through my Asus AC1900P router (newer AC86U), I'm only getting about 400mbps down (I know cry me a river but I'm paying for gigabit lol) but getting the full upload speed. When it's straight from the source I get the full download speeds.

My router is mostly configured stock. Does anyone happen to know what settings on the router are hindering the download speeds? I can't seem to find anything online regarding the matter (only intRAnet slowdowns).

Edit: I forgot to mention that my computer is hardwired to router via cat5e.
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Old 12-24-2016, 05:15 PM   #2
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how about speedtest without router first?
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Old 12-24-2016, 07:22 PM   #3
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wireless speeds:
802.11a : 6,9,12,18,24,36,48,54 Mbps
802.11b : 1, 2, 5.5, 11 Mbps
802.11g : 6,9,12,18,24,36,48,54 Mbps
802.11n : up to 600 Mbps
802.11ac : up to 1300 Mbps

your wired speeds should give you full WAN bandwidth.
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Old 12-24-2016, 09:28 PM   #4
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It depends on how many users you have at home.

I recommend reading this article at Ars Technica.
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Old 12-24-2016, 09:46 PM   #5
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Your cabling isn't up to gigabit standards either.
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Old 12-24-2016, 09:53 PM   #6
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Cat5e is gigabit capable.. since OP says he is with UrbanFibre I assume he is in one of the apartments.. so I don't think length of run (under 300ft) nor cable angling should matter (much).

However I always assume 1000mbps means from the Urbanfibre endpoint to the customer.. not say Youtube to the customer.


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Your cabling isn't up to gigabit standards either.
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Old 12-25-2016, 01:05 AM   #7
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is the modem in bridge mode or is it also doing router work (double routing)
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Old 12-25-2016, 09:53 AM   #8
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I doubt if anyone posting in this thread knows what is upstream of the Asus router. It could play a role, especially if it has routing capabilities. Please post the upstream device(s).
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Old 12-25-2016, 11:36 PM   #9
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Thanks John good point.

Upstream of the router is a cat5e jack that cables into a comm panel in a closet of the same room. In said comm panel is the Urbanfibre line and fiber-cat box.

As I said in the original post, straight from the wall gives me full speed, so I'm suspecting it's the router. There is no modem, as it's simply fiber-cat5e(wall)-router in that order. The weird thing is that I'm getting full speed uploads, but only about 300-400mbps down. I'm just wondering if anyone knew of any potential settings that could be hindering the download speeds in the web ui of the router.

Edit: So I've connected my PC straight to the wall, and it seems like something is off with the wiring in the unit. Straight from the Urbanfibre feed in the comms panel gets me full speed. From the wall jack I'm getting the lower speeds I'm seeing. I guess I'll be adding something to the deficiencies list.

Last edited by m3thods; 12-25-2016 at 11:56 PM.
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Old 01-08-2017, 06:01 PM   #10
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Not too familiar with consumer routers anymore but the routers CPU does need to be powerful enough to route 1gbps. Having gigabit nics on the router isn't enough.
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Old 01-08-2017, 09:03 PM   #11
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those routers have arm dual-core...i haven't looked in a few years but gigabit throughput should be attainable or get you very close to it.
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Old 01-09-2017, 11:25 AM   #12
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Yes it was a recommendation from Urbanfibre getting a router with at least a dual-core CPU. My particular router is a Asus RT-AC1900P which is dual core clocked at 1.2ghz iirc. Which, btw, I'm extremely happy with.

Since I'm in my thread, I figure I should update.

I'm more convinced it's my hardware, but don't have any new computers to test it with. My desktop is >6 years old, and although it says it is gigabit I suspect it can't pull gigabit internet speeds. Case and point- my 1yo Chromebook N and I'm saturating that pipe in a speedtest. Same with my AC OP3 phone (on the 5Ghz band). Something must be up with the desktop if my phone can attain higher internet speeds than my desktop wired in.
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Old 01-09-2017, 11:43 AM   #13
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Do you have SSD? Try borrow someone's newer laptop or PC with SSD and report back. I'd be interested to see in whether or not it affects things.

The patch cable between the router and PC is at least 5e, right?
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Old 01-09-2017, 01:38 PM   #14
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I am surprised no one has mentioned QOS yet... OP stated directly plugged in he gets full speeds. What is holding him back id his router. Check if you have QOS on quality of service on your router that is usually the reason why it caps the download
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Old 01-09-2017, 01:57 PM   #15
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edit: weird double posting action here.
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Old 01-09-2017, 02:00 PM   #16
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Do you have SSD? Try borrow someone's newer laptop or PC with SSD and report back. I'd be interested to see in whether or not it affects things.

The patch cable between the router and PC is at least 5e, right?
PC does have SSD so I don't think that has an effect (if so, it's marginal).

And yes call cabling is at least 5e if the builder is to be believed (the limiting connection is the comm panel to the wall jack that my patch cable feeds into) All additional cables used are 6/6e cut and crimped by a friend.

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I am surprised no one has mentioned QOS yet... OP stated directly plugged in he gets full speeds. What is holding him back id his router. Check if you have QOS on quality of service on your router that is usually the reason why it caps the download
Ah I should've mentioned- by default Asus disables QoS on the routers so I didn't think to mention it but you're right.

Godwin is likely correct in that the gigabit connection is being split across devices, and I'm guessing my hardware is having trouble keeping up as well. It's a small condo with 2 users (though concurrent devices at times) so I'm just going to pretend to be happy with 500mbps. on my newer devices.
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Old 01-10-2017, 02:58 PM   #17
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i don't think any consumer grade router will be able to handle the full load of gig speeds as most are limited in cpu power and memory.
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Old 01-10-2017, 05:31 PM   #18
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FYI, 1 Gb (Gigabit) = 125 MB (MegaByte)

His router can handle it.

If you're trying to get 1Gb on two devices at the same time, it's not going to give you a total of 2Gb throughput.

Unless, you're trying to get 1 Gb across one device at a time when both are connected to the router, then I can see an issue.

Do you have a dedicated wired network card, or are you running this through your motherboard?

Have you tried updating drivers?

Do you have any other network devices on your desktop that you can connect with?

But yeah, I would be happy with 500 mbps, or buy a proper network card. If your chromebook is getting proper speeds while wired, then I'd agree that the issue is with your desktop.
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Old 01-10-2017, 09:58 PM   #19
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I want to buy router for 1Gbps internet | SmallNetBuilder Forums

Numbers don?t lie?it?s time to build your own router | Ars Technica


Consumer routers that can route 1Gbps do exist but are rare. A lot of them seem to bench 1Gbps but in a real world situation, they fall flat. The consensus on internet forums seems to be:

1. Get a low end enterprise router like Ubiquiti
2. Scour eBay for used enterprise Cisco gear (I don't recommend this unless you know Cisco IOS, there is no GUI)
3. Build your own with pfSense or whatever open source router of your choice.

I went with the DIY route a long time ago and I deal with Cisco at work so I'm not familiar with consumer products but we had to upgrade our Cisco routers when we bumped our MPLS to 1Gbps.

If you have a dual gigabit NIC PC, you can find out easily. Install pfSense on a USB stick and run that as a router. A 10 year old PC should easily handle that speed. If you get full bandwidth then your router can't handle it.
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Old 01-11-2017, 06:37 AM   #20
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FYI, 1 Gb (Gigabit) = 125 MB (MegaByte)

His router can handle it.

If you're trying to get 1Gb on two devices at the same time, it's not going to give you a total of 2Gb throughput.

Unless, you're trying to get 1 Gb across one device at a time when both are connected to the router, then I can see an issue.

Do you have a dedicated wired network card, or are you running this through your motherboard?

Have you tried updating drivers?

Do you have any other network devices on your desktop that you can connect with?

But yeah, I would be happy with 500 mbps, or buy a proper network card. If your chromebook is getting proper speeds while wired, then I'd agree that the issue is with your desktop.
Using the motherboard port with up to date drivers (not updated in years). Unfortunately I have nothing else on the desktop.

Chromebook has no ethernet but wireless AC speeds are matching my wired speeds to the desktop hence why I figured it was the desktop.

Thanks !LittleDragon for the great info. I read that ars technica article and was very intrigued, but in the end I figured to just be happy with what I'm getting. It's not like I'm paying a premium over Shaw/Telus to have the extra speed, so I shouldn't fret to much.
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Old 01-11-2017, 08:29 AM   #21
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Maybe I tested it wrong, but between my main desktop (4 years old) and the old one I use for media storage (8 years old) I can get 800+M to the mechanical drives in it. That's from onboard nic -> gigabit switch -> router -> onboard nic. 5e cables in between, switch is a DLink DGS-1024D and the router is an Asus RT-N65U.

I'm guessing the cable that's limiting you is in the wall and installed by the builder of your condo? I'd pull the wall plates off and see if you can tell if it's 5e, and if it is check the quality of the connections to the wall plates. I've sen people do some pretty appalling crimp jobs, especially if it's not going to be seen and is technically functional.
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