EDIT EDIT PAY IS ACTUALLY 35K NOT 31K . Post have been updated and website will be updated as well!
Position Title: Customer Care & Technical Support Specialist
Reports to: Director of Customer Relations
Start: As soon as possible
Pay: $35,000 with increase after 3 month probation period
Full benefits after 3 months
Hello, this is Novus – how can we help you? As one of Novus’ Customer Care & Technical Support Specialists, you’ll be asking that question a lot. Our CSRs have set the bar in our industry. We’re known for being personable and always willing to go the extra mile for our customers. If they’ve got a question about their TV, Internet, or Phone service – we’ve got an answer. You’ll be at the front line and interacting with our customers on the phone, so give yourself a pat on the back, you’re a pretty big deal. We’re relying on you to keep our customers smiling.
Some of your responsibilities include:
Provide professional, knowledgeable and pleasant customer service and support over the phone
Investigate, troubleshoot and resolve technical issues customers are experiencing
Promote and recommend Television, Internet & Phone services
Process new accounts and schedule new appointments as well as ensuring work orders are accurately entered
Provide thorough explanations about billing and payment process to our customers
Perform other duties as required
Required Skills and Qualifications:
1-3 years’ experience in a customer service function & Internet technical support
Computer knowledge in MS programs (Work, Excel, Access, Outlook)
Minimum Grade 12 level education
Must be available to work flexible shifts including evenings, weekends and statutory holidays
Previous employment with a telecommunications service provider an asset
You are:
An excellent communicator with strong oral and written skills
A team player but can also work independently with minimum supervision
Cool under pressure – you have the ability to maintain composure in stressful situations and can manage and diffuse upset customers
A people person, your outgoing, positive and fun personality shines through.
Highly organized with exceptional customer service skills and have a strong attention to detail
An analytical thinker – you have the excellent ability to take initiative and prioritize
Goal oriented and thrive working in a fast paced, rapidly evolving and dynamic environment
Bonus:
A love for all things TV and Internet, and technology in general
Speak a second language? Specifically Cantonese or Mandarin? Awesome but not necessary.
Please e-mail your resume to:
humanresources@novusnow.ca
We would like to thank all applicants in advance for your interest in this position. Only candidates selected for an interview will be contacted. No phone calls please.
Thank you!
The shift is for night time so 3 to 11 Mon to Fri. Good for students who are studying now since they can go to school in the morning and still make it to work. Don't PM me I am just posting this as I don't don't deal with hiring. Honestly job is easy and even if you don't have experience you still apply as long as you fine during the interview.
EDIT EDIT PAY IS ACTUALLY 35K NOT 31K . Post have been updated and website will be updated as well!
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