| Seeking for Automotive Service Advisor to join our team!
We're looking for an individual who is interested in a long-term career opportunity as an automotive service consultant, whose passion lies in making a difference. By providing a world-class luxury service experience for each client and by exceeding their expectations, you help improve our customer service experience. These are values we respect and seek out in employees. As the demand for Toyota vehicles grows, so does our need for more bright minds to join our team.
DUTIES: The successful candidate will:
•Greet customers as they arrive at the dealership
•Create service appointments, resolve service or parts inquiries over the phone
•Review service history and recommend needed services to guests
•Promote sales of appropriate services, parts, and accessories by thoroughly understanding the product and its associated service requirements
•Perform repair orders maintenance (filing, payment process etc.)
•Write repair orders and monitor the progress of the customer vehicle from start to finish
•Place guest/client needs above all else
•Perform additional duties as instructed by Service Manager
QUALIFICATIONS: The Successful candidate will have:
•Excellent sales and communications skills
•Fluency in English, and Mandarin/Cantonese an asset
•A minimum of three years experience as a dealership service advisor
•Working knowledge of Reynolds and Reynolds system or the ability to learn new operating systems quickly
•High School Diploma or equivalent experience
•Ability to type more than 50 words per minute
•Class 5 Driver license
About the Company:
Regency Auto was built on the idea of delivering exceptional customer service and treating clients in a fair and equitable manner. We understand that purchasing a vehicle is not an everyday occurrence and we strive to simplify that process by providing solutions that make sense for our clients. With over 30 years behind us, we understand the benefits of creating long term value for both existing and prospective customers.
Mission Statement: Helping our clients Make An Informed Decision
We strive to gain the trust of our clients through honest and fair dealings. By offering a customer experience that exceeds the competition and guides prospective customers through the car buying process as well as the after-sales & service processes, we believe we can live up to our Mission Statement.
Core Values:
Integrity:
•Take accountability for our actions, without passing blame
•Follow through on commitments
•Maintain truth and high ethical standards in all interactions
Responsibility:
•Take pride and ownership in what we do
Respect:
•Communicate fairly, openly and honestly
•Work collaboratively to achieve a common goal
•Encourage individual development of each other
•Share knowledge and experiences to help others
Automotive Brands we represent: Toyota, Lexus and Volkswagen.
Regency Auto is a division of The Regency Group.
Job Type: Full-time
Salary: $29.99 /hour (starting)
Experience:
•Customer Service (at an Automotive Service Department): 2 years (Required)
Licence:
•Class 5 Driver's Licence (Required)
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