[WANTED] Automotive Service Advisor

[k3mps]

Morrey Nissan Infiniti of Burnaby is looking for a dedicated and experienced Service Advisor to join a busy dealership in a full time aspect.

Location: 4450 Still Creek Dr.
Position: Full Time Automotive Service Advisor / Service Writer
Hours: Flexible during operational hours, 8 hours per day. Saturday also available
Contact: Please send your resume and cover letter to: Louis@morreyauto.com

KEY RESPONSIBILITIES:

• Prompt and professional greeting of customers that come through our door
• Providing an exceptional customer experience to yield consistently strong customer satisfaction scores.
• Writing of service repair orders to resolve customer concerns, conducting the walk around process, reviewing vehicle history to identify servicing and repair
• Promote sales of appropriate servicing, parts, & accessories
• Effectively communicating with guests over the phone and in person
• Maximizing revenue per work order while maintaining customer
• Overseeing the service & repair process of one’s customer from beginning to end
• Translating customers’ repair problems into standard repair terminology while educating customers on maintenance and repair needs

REQUIREMENTS:

• Must have 2+ years of related experience
• Automotive experience preferred
• Strong ability to multitask
• Able to work in a fast-paced environment
• Must have a valid driver’s license and clean drivers abstract
• Experience with DMS software (CDK preferred)
• Multi-language an asset
• Forward facing customer service experience or sales experience

[k3mps]

Please close.
Position filled.