Mazda Richmond owner looking to sue you if you leave a negative google review

[mb_]

Originally Posted by k3mps

They're the #2 Mazda dealer in Canada for Sales Volume. The GM is gunning for #1 in Canada.

I actually bought my first car brand new from there in 2012 but have never stepped foot there since. My partner bought her CX-30 from Destination but only because I personally know a few people there. The Sales team at Destination are fantastic. The Service team wasn't when they had a particular Service Manager in power... I believe there are different people in charge there now.

I agree with Traum though.. regardless of who you buy from, you're hopefully getting the exact car you want at the price you wanted. Of course good customer service is expected. Aside from that, after-sales service can be done anywhere. Years ago, I heard Wolfe was the best for after-sales but I don't know what the word on the street is today.

Spoiler!

Lol are you talking about initials AL?

[k3mps]

Originally Posted by mb_

Spoiler!

Lol are you talking about initials AL?

Yes

[mb_]

LOL!

What bad experience(s) did you have with him?

[k3mps]

I won't share anecdotes from personal and industry friends because they aren't my experiences.

My partner did however bring in her at the time new car because of paint bubbling I had found. I did not go with her but she told me that because it was a paint defect, she dealt directly with him (as he was the SM) and had a very condescending and "creepy" conversation with him.

What really bothered me was that he added a line on the RO along the lines of "Advised customer that if Mazda Canada denies warranty repair, customer is NOT to contact (franchise) Mazda or Mazda Canada again regarding covering this imperfection". I sent that to the Sales team who said "ya... no we would repair that ourselves then", lol.

I was not impressed by this nor is it something we would ever advocate any of our advisors, for any of our stores, to put on an RO....
It ended up being covered because it was so blatantly obvious but ya, rubbed me the wrong way. Maybe I'm being sensitive.

[tru_blue]

[QUOTE=AzNightmare;9068592]lol, this random review...




Speaking of random reviews, I was scrolling through their Google reviews and many 5 star ones are from random users with only 1 reviews....

Some recent 5 star ones are either bumped up or updated as the owner replied them 1 year ago already

[mb_]

Originally Posted by k3mps

I won't share anecdotes from personal and industry friends because they aren't my experiences.

My partner did however bring in her at the time new car because of paint bubbling I had found. I did not go with her but she told me that because it was a paint defect, she dealt directly with him (as he was the SM) and had a very condescending and "creepy" conversation with him.

What really bothered me was that he added a line on the RO along the lines of "Advised customer that if Mazda Canada denies warranty repair, customer is NOT to contact (franchise) Mazda or Mazda Canada again regarding covering this imperfection". I sent that to the Sales team who said "ya... no we would repair that ourselves then", lol.

I was not impressed by this nor is it something we would ever advocate any of our advisors, for any of our stores, to put on an RO....
It ended up being covered because it was so blatantly obvious but ya, rubbed me the wrong way. Maybe I'm being sensitive.

LOL. I'm sorry your partner had to go through that. I briefly worked with him at some point in my career and know a few personal friends who have worked with him as well, what I experienced and what I've heard is about in line with your own experience

[blee123]

Originally Posted by AstulzerRZD

Mans grossed my friend's mum by like 8k.
Somehow they worked the numbers and boosted the lease residual value by 8k as well?
Former Vancouver Kia mans be running the show there

Copied and pasted from 1 of the recent Google reviews:

I purchased a CX30 at the store on May 27th. I have to say the whole shopping process was terrible, full of deceit and misleading. After the mandatory purchase of partial loss, VIP package, and lifeline, I finally bought the car; they said it was compulsory; when I got home, I checked the relevant information online and found that neither the law nor the dealer policy is mandatory to buy these products. So I returned to the store to ask, and after 1 hour of communication, the partial loss was waived, and I agreed to return $200 in cash, which was marked on the purchase agreement. When I was notified to pick up the check today, my $200 cashback was rejected on the grounds that it was not initialed. I highly DO NOT recommend buying any vehicles from this store; both sales and financial representatives are using deceit and inducement to close the deal. But Mazda is really a car that is easy to use and drive, and I suggest you seek help from other dealerships if you have any basic level of English; if you have to buy a car in this shop, it is recommended to compare the prices of other dealerships and pay attention to each document the legitimacy of and do not trust any verbal promises. I take responsibility for the integrity of the above events and I am happy to share information about the above events with anyone.

[tru_blue]

Originally Posted by Dbone

Just make sure to tell them where they can shove their 'VIP' plan.

I purchased a CX30 at the store on May 27th. I have to say the whole shopping process was terrible, full of deceit and misleading. After the mandatory purchase of partial loss, VIP package, and lifeline, I finally bought the car; they said it was compulsory; when I got home, I checked the relevant information online and found that neither the law nor the dealer policy is mandatory to buy these products. So I returned to the store to ask, and after 1 hour of communication, the partial loss was waived, and I agreed to return $200 in cash, which was marked on the purchase agreement. When I was notified to pick up the check today, my $200 cashback was rejected on the grounds that it was not initialed. I highly DO NOT recommend buying any vehicles from this store; both sales and financial representatives are using deceit and inducement to close the deal. But Mazda is really a car that is easy to use and drive, and I suggest you seek help from other dealerships if you have any basic level of English; if you have to buy a car in this shop, it is recommended to compare the prices of other dealerships and pay attention to each document the legitimacy of and do not trust any verbal promises. I take responsibility for the integrity of the above events and I am happy to share information about the above events with anyone.

[GS8]

I actually bought something from Mazda Richmond! It was a great experience too. Though this was 7 years ago

Paid $3000 cash (to the fleet manager)
I took the car home

The only annoying thing was they gave me the car with the fuel needle solid on the E. I was then told the nearest gas station was a Super Save.



Ended up sweatingly making it to the Chevron at Bridgeport and No. 5.

I wonder if it's the same fleet manager.

Spoiler!

https://www.revscene.net/forums/7005...ml#post8644515

[tru_blue]

Originally Posted by GS8

I actually bought something from Mazda Richmond! It was a great experience too. Though this was 7 years ago

Paid $3000 cash (to the fleet manager)
I took the car home

The only annoying thing was they gave me the car with the fuel needle solid on the E. I was then told the nearest gas station was a Super Save.



Ended up sweatingly making it to the Chevron at Bridgeport and No. 5.

I wonder if it's the same fleet manager.

Spoiler!

https://www.revscene.net/forums/7005...ml#post8644515

[donk.]

Looks like the onslaught of 1star reviews have been removed, I wonder how that works

[v_tec]

Originally Posted by donk.

Looks like the onslaught of 1star reviews have been removed, I wonder how that works

A lot of them are still there if you scroll down enough.

But they been probably throwing everyone a free Starbucks/gas giftcard as long as you give them a 5* rating, regardless if you purchased a car there or not. Just to dilute all their ratings back up.

You can see most of the recent 5* reviews are all from people that gave only one or less than 5 reviews before.

Then you also have almost half of them where the person only reviewed recently but the owner commented a year ago...

Frank Zhang
1 review
a week agoNEW
Response from the owner 11 months ago
Thank you for the great rating Frank.

Tiffany Tsang
2 weeks agoNEW
Response from the owner a year ago
Thank you for the great rating Tiffany.

Jill
3 reviews
2 weeks agoNEW
Response from the owner a year ago
Thank you for the great rating.

Hans M Gerhards
2 reviews
3 weeks agoNEW
Response from the owner 11 months ago
Thank you for the great rating Hans.

Dave McArthur
1 review
3 weeks agoNEW
Great service
1
Response from the owner a year ago
Thank you for the great rating.

Hsiang-ning Sunnie Wang
2 reviews
3 weeks agoNEW
David was SUPER friendly and professional. He clearly explain the procedure and what parts of my car need to be replaced and WHY. He also left me some options to choose. Thank you, David!
2
Response from the owner a year ago
Thank you for the great rating.

Lei Zhang
Local Guide·24 reviews·923 photos
3 weeks agoNEW
Response from the owner 2 years ago
Thank you for the great rating.

and so on....

[donk.]

Probably cheaper to buy reviews online, some dude in India hashing out 1500 robot reviews for 89.95$

[tru_blue]

Originally Posted by v_tec

A lot of them are still there if you scroll down enough.

But they been probably throwing everyone a free Starbucks/gas giftcard as long as you give them a 5* rating, regardless if you purchased a car there or not. Just to dilute all their ratings back up.

You can see most of the recent 5* reviews are all from people that gave only one or less than 5 reviews before.

Then you also have almost half of them where the person only reviewed recently but the owner commented a year ago...














and so on....

This is the owner when he sees the 5 star reviews

[Eff-1]

Wait how does that work. Might be dumb question but the review is NEW but the owner response is 11 months old?

[inv4zn]

Likely the review was made 11 months ago, owner replied, and the review was changed recently.

Most likely the reviewer knows the owner, and the owner asked them to do so.

[blee123]

Originally Posted by inv4zn

Likely the review was made 11 months ago, owner replied, and the review was changed recently.

Most likely the reviewer knows the owner, and the owner asked them to do so.

I noticed this also

[blee123]

Originally Posted by donk.

Probably cheaper to buy reviews online, some dude in India hashing out 1500 robot reviews for 89.95$

wow didn't know about this for Google reviews

I only know that for YouTube, there is people from India selling 1000 subscribers for $80 USD

[bigzz786786]

Used to work for signature mazda before the recession, was a lube tech and parts driver. They laid off all non white staff, and even kept the just newly hired nephew (as parts driver) of one of the parts managers who's the son-in-law of one of the service guys who's related to the service manage who is also related to the parts manager. Basically, if your related to someone hire up, you kept your job.

Even the brown assistant parts manager, who'd been there for 13ish years got laid off and a Japanese dude i know who worked for them for 6 years as a service advisor.

I was only there for 2 years.

[bcrdukes]

Wow, nepotism much? Then again, if this is a family owned business and they had to make difficult decisions, well...

Sorry about your situation. Hope you landed back on your feet and moved on.

[trollface]

Originally Posted by Eff-1

Wait how does that work. Might be dumb question but the review is NEW but the owner response is 11 months old?

If the customer updates the review, it will show as "new", but the owner's reply could be from the original review from 12 months ago etc. One Google Account = One Google Review on the listing.

This is why.

[tru_blue]

Originally Posted by bigzz786786

Used to work for signature mazda before the recession, was a lube tech and parts driver. They laid off all non white staff, and even kept the just newly hired nephew (as parts driver) of one of the parts managers who's the son-in-law of one of the service guys who's related to the service manage who is also related to the parts manager. Basically, if your related to someone hire up, you kept your job.

Even the brown assistant parts manager, who'd been there for 13ish years got laid off and a Japanese dude i know who worked for them for 6 years as a service advisor.

I was only there for 2 years.

can we conclude and say the GM/owner is a piece of work/xxxx ?

[richardmozis]

Damn.. hit 3,000 Google reviews - more than a popular fried chicken joint.

[bigzz786786]

Originally Posted by bcrdukes

Wow, nepotism much? Then again, if this is a family owned business and they had to make difficult decisions, well...

Sorry about your situation. Hope you landed back on your feet and moved on.

Took some time, and went through two career changes after that but took advantage of the real estate during the recession and it's finally paying off!

[tru_blue]

Originally Posted by bigzz786786

Took some time, and went through two career changes after that but took advantage of the real estate during the recession and it's finally paying off!

nice to hear you are doing better than before !