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Old 10-30-2009, 11:30 AM   #1
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Has anyone here experienced Fraud w/ Fido?

Just wondering if anyone here has experienced a case of fraud by a Fido employee? Were you able to speak to a supervisor? So far the best the customer service reps are willing to do is direct me to send an email on the website and request a call back.

Here's what happened:

My contract was about to finish (almost a year ago) and I kept getting badgered by this one employee to sign a new contract. Back then, for those who don't remember, System Access Fees were starting to be phased out and I clearly said the only way I would continue my current contract was if they waived that fee. The guy said it wasn't possible so the conversation went no where.

I was called a few times more and the same guy just kept getting more and more arrogant and rude. At one point he asked if I wanted a new phone, and I said "No, I have no use for a new phone" to which he replied "Well, just sell it to your friend."

Anyways, today I go to change my plan because I'm finally sick of overpaying for a fee that no longer exists on any network and I'm told that I'm "continuing" a current contract until 2011. WTF? I told the guy I never agreed to any contract. He asks me, did you not get a new iPhone? NOPE.

I get put on hold for a long time and it's at this point that I realise I'm speaking to the same guy that was badgering me to sign up again in the first place. He comes back and asks me, "So there was a case of fraud last year on your account?" Of course, right then and there I know what he's up to and he's showing his guilt.

I get directed to send an email thru the website and then hang up with this guy. I call again and get another service rep, he checks if a supervisor can speak to me and ultimately says the best thing to do is send an email.

anyone else have experience with a situation like this?
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Old 10-30-2009, 11:33 AM   #2
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Keep trying, there SHOULD be a fraud department. When I worked for AT&T, there was a fraud department that handled this type of thing, but all I can say is keep calling.
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Old 10-30-2009, 11:54 AM   #3
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wow wtf tats pretty fucked up


neither did u get a new phone nor did u get ur access fee waved...and now ur contract is extended lol fuck


talk to their supervisor and explained to him what happened

i thought they always record that shit in terms of conversation between customer and shit, even tho i highly doubt its gonna be helpful in this case
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Old 10-30-2009, 11:57 AM   #4
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the guy who caused all this shit already deleted everything, but the next service rep was able to see what he deleted. he even listened to our conversation.

the new contract has already been cancelled and so has the iPhone but the point is i want this kid fired.
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Old 10-30-2009, 12:04 PM   #5
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Keep trying, there SHOULD be a fraud department. When I worked for AT&T, there was a fraud department that handled this type of thing, but all I can say is keep calling.
i'd keep calling but i keep getting the same answer, email them and request a call back.

i've already sent and email the last guy who i spoke to said they will call me back within 24-48 hours. despite this, the disclaimer at the bottom of the email form says within 30 days. thats why i really wanted to speak to a supervisor TODAY. still, no luck. i said i'd wait the 15-20 mins and the guy told me it wouldn't be fair to hold up the line as there are other customers.
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Old 10-30-2009, 12:18 PM   #6
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bullshit

u got fucked over and they are scared making other customer wait? there is a pissed off customer and they worry about other ones..lol funny shit



but waiting for their lines to free up really sucks, i waited 20-30 minutes b4....aint so fun
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Old 10-30-2009, 12:22 PM   #7
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They won't take you seriously unless you threaten them. I've always had problem with Fido until I finally told them that I'm changing to a different company. If they tell you again that it would be unfair for other costumers to hold in line, tell them you're a costumer yourself and that you have equal rights as the others.
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Old 10-30-2009, 12:29 PM   #8
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i'm definetly going to call them back in 24 hours or so. and you're right, that's what i was thinking too. i even explained to them that i'm not tying up a line, i have a legitimate concern that involves fraud and internal theft (i assume this jackass took the iPhone somehow).
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Old 10-30-2009, 12:30 PM   #9
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Something similar happened to my sister a year ago, we signed up for a 2 year plan but we realized we didn't like the phone as my sister was going to buy one from a third-party company. So we returned the phone and canceled our contract; however, since we did it at Peper Wireless (third party), the incompetent fucks didn't cancel our plan (maybe wanted our commission)?

Fast forward a year later when the iPhone 3G came out, my sister wanted to sign a new contract, Fido wouldn't let her because she was still part of Pepper Wireless. Since my sister lost the receipt and since Pepper Wireless never had it on record of the cancellation, we ended up paying for the early cancellation fee BUT we decided to sign up through a different third party (don't remember the name) and they agreed to consume most of the ECF cost.

My sister e-mailed them and what not, and they she just got redirected again and again to the fraud department, they are useless fucks. But since you never got a phone like my sister, you could probably negotiate with Fido into using your ECF as a credit towards your new phone that you are getting.
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Old 10-30-2009, 12:30 PM   #10
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What is your plan right now?
Any specials on it? ie. free texting and all the crap?
If not then cancel it and start a new plan with no system access fees.
I would be so fucken pissed off if they signed me a contract without my consent, take those fuckers to court.
I've never had bad experience with Fido .. yet..
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Old 10-30-2009, 12:40 PM   #11
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I would be pretty pissed off as well. Whenever I phone rogers to complain about something and ask to speak to a supervisor they always say they will get a supervisor to call back within 24 hours the first time I said fine and they never called back. So the next time I called I was pissed they lied to me, I told them if this is the kind of customer service I can expect telus or bell is looking like a better option I got directed to a supervisor right away ahahaha and the supervisor fixed all the problems I had and gave me a 10 dollar credit. It always helps if you say your leaving for a different company watch how fast theyll do anyhting you ask.
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Old 10-30-2009, 01:03 PM   #12
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eddoe:
i'm not on the hook for any ECF. the kid told me what i would be forfeiting for starting a different plan and he told me that the ECF changed from $400 to $300 and i was like... wtF? i'm not on a contract. but yes, i'm definetly going to do something about this.

6insomnia9:
my previous plan was 100/1000 with fido to fido for free. no texting plan, only 5-7pm unlimited (this was supposed to be a free trial thing but i was charged accidentally and they have somehow given it to me for no cost up until now).

i've already started a new plan that has no system access fee.

3seriesBeeM:

the next call (if i have to be the one to make it) will of course include talk about cancelling with Fido. it seems like the only thing they care about is retention anyways.
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Old 10-30-2009, 01:37 PM   #13
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dont let these guys fuck u over
just be pissed instead of talking to them nicely...have always worked for me
always ask to be transferred to a diff rep or a supervisor if they refuse to give u what u want...they cant really hang up on u so in the end u will eventually get transferred to a diff dude until they give in
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Old 10-30-2009, 03:05 PM   #14
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good advice, although i've heard being overly aggressive on the phone hurts you more than it helps. my friend worked for telus and said aggressive customers get a * beside their name and basically get nothing in terms of bargaining.

i will be threatening (in a somewhat polite manner) to cancel my account and go to another carrier.
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Old 10-30-2009, 04:23 PM   #15
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if you threaten to cancel/close account ask to be directed to retentions
but your situation is that rep guy is def giving you a hard time, call back and demand to speak with a supervisor and have this all straighten out but give you 3 months of service no charge for your inconvenience
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Old 10-30-2009, 06:42 PM   #16
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^ i fully expect to be directed to the retention team, that, or directly to a supervisor.
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Old 10-30-2009, 08:17 PM   #17
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so have you made a report to the none emergency police line and let them know about this? b/c this sort of sounds like identity fraud, since he used your info to pose as you to steal a phone. maybe he took your info for other stuff, who knows.
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Old 10-30-2009, 08:26 PM   #18
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so have you made a report to the none emergency police line and let them know about this? b/c this sort of sounds like identity fraud, since he used your info to pose as you to steal a phone. maybe he took your info for other stuff, who knows.
this thought crossed my mind, but my info is not compromised so far as i know. i wouldn't have been pre-approved for a mortgage if my credit was screwed up. i am concerned that this kid is gonna be an asshole and write down my info for w/e usage later.

edit: forgot to answer your question, i haven't filed a report with the RCMP yet. I'm not sure what I would be able to accomplish by doing this anyways.
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Old 10-31-2009, 05:38 PM   #19
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i'm guessing an officer would call you and take your statement of the situation. and probably advise you to check your equifax and transunion credit rating and possibly let them know that your info may be compromised. he may possibly be in contact w/ fido to investigate but those details are kept from you. so in essence not much, but at least it's on record.

at the very least check equifax to make sure nothing fishy has been added on there.

i was pre-approved as well. but it was after i dealt w/ my ID theft issue. mine was a lot worse than yours, and it was a total pain to resolve. but i would suggest doing a credit report since it's free, you might be surprised what you see on there. i was. i even found out errors my credit card company made that i followed up on and resolved.

gl w/ fido
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Old 10-31-2009, 05:46 PM   #20
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They DO have a fraud department.

I experienced a different kind of fraud - some dude got hold of my personal info, opened up a new account in 2004. A few months ago, I get a threatening call from a collection agency. Things did get sorted out with out much effort on my part (except a few calls to them)
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Old 10-31-2009, 05:50 PM   #21
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where do i go to check these ratings?

i received an email response saying that a supervisor will be in contact with me soon. however, today being saturday i'm expecting that it won't be looked at again until monday morning at the earliest. either way, i will resolve this situation and see if any damage has been done.

as it stands now:

2011 contract has been cancelled
haven't been charged for any data plans
haven't been charged for purchase of an iphone
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Old 11-01-2009, 06:18 PM   #22
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where do i go to check these ratings?
Off of TD's website about half way down:

http://www.tdcanadatrust.com/lending/howto.jsp

there's Transunions and Equifax's 1-800 #, and I think the link to their websites has info on how to request a free credit report. You're allowed 1 free one once a year via snail mail.
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Old 11-01-2009, 08:17 PM   #23
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i'll look into it, thanks. tomorrow is the big day, i'll give them until 12 noon to call me, after that it's time to play.
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Old 11-02-2009, 02:51 PM   #24
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UPDATE:

finally got transferred to a supervisor and this is what i got:

2yr agreement
200 daytime minutes (more than enough for me)
unlimited minutes after 5pm
2500 text messages per month
free Fido-Fido and Fido-Rogers
$60 + taxes credited to my account (didn't want a shitty phone)
$32.50 + taxes per month

side note:

this time it only took about 5 minutes to get transferred to a supervisor. supervisor was a pretty chill guy, even recommending that i have my credit cards checked and whatnot.
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Old 11-02-2009, 02:59 PM   #25
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