[darkfroggy]

switched from shaw to telus yesterday and telus is soooooooooooo much better. Shaws customer service is better though.

Customer service is entirely hit-or-miss. Sometimes you get someone who doesn't know shit about what they're doing, the next time you get the nicest, most knowledgeable person you could ask for.

If there's one thing that's dependable, it's retarded waiting times.

[quasi]

Shaw called my bluff today so I called up Telus and scheduled my install for near the end of the month. I'm already paying for this month so no point in canceling early. Went to futureshop tonight and bought the new boxes, even with buying a PVR and another HD box I'm going to be saving $800 in the next 12 months and get more channels.

After the year I'll have PVR's and HD boxes for both shaw and telus and will whore my money out to whoever is going to give me the best deal. My only loyalty is to my wallet.

[monkeywrench]

I'm using the Optik TV from Telus. I've used Shaw in the past but not for a long period of time so I wouldn't know how it's like with them. Overall, it's a good experience with the HD programs, the 250gb XBOX360 it comes with, and the customer service was decent.

As someone said earlier, customer service is entirely hit or miss, sometimes you speak with an east Indian guy and can't get a damn word they're saying, and sometimes you get the politest rep and explains everything to detail

[bengy]

Totally unacceptable.

Why the FUCK is internet still as slow as god knows how many years ago? Japan a decade ago STILL had faster internet than what we have now.

It's bad enough getting overcharged for outdated internet, now they're going to overcharge on their already retarded prices, and provide LESS service than before.

Broadband needs more Wind/Mobilicity-esque companies.

Unfortunately, Bell, Rogers, and Telus own most of the broadband / telecommunications infrastructure in Canada and everyone else piggy backs off them. That's why now that the CRTC is allowing Bell to charge all the small ISPs piggy backing off them usage fees, those ISPs will pass those charges on to the customers. This is going to turn out the same as mobile phone data plans. Everyone charging the same for the same amount of data. Hoooray! :failed:

[Mananetwork]

I'm sitting at my parents downloading off their Telus line at 1.5MB/s at the same price Shaw provides basic internet. Shaw, step it up!

[Culverin]

Unfortunately, Bell, Rogers, and Telus own most of the broadband / telecommunications infrastructure in Canada and everyone else piggy backs off them. That's why now that the CRTC is allowing Bell to charge all the small ISPs piggy backing off them usage fees, those ISPs will pass those charges on to the customers. This is going to turn out the same as mobile phone data plans. Everyone charging the same for the same amount of data. Hoooray! :failed:

I voted for conservative simply cause I felt it was the lesser of the evils.

Except, now, I feel like it was a much less wasted vote.
http://www.montrealgazette.com/business/Ottawa+quash+CRTC+decision+killing+unlimited+Inter net/4214138/story.html

[chinook79]

Totally unacceptable.

Why the FUCK is internet still as slow as god knows how many years ago? Japan a decade ago STILL had faster internet than what we have now.

It's bad enough getting overcharged for outdated internet, now they're going to overcharge on their already retarded prices, and provide LESS service than before.

Broadband needs more Wind/Mobilicity-esque companies.


I literally laughed so hard reading this.
Have you been to Japan a decade ago?? so.. that would be 2001.. exactly when I was there helping a corporation setup IT department. A company consists of over 500 employees were sharing a connection that has capability of two 56k modem.. and they still had to shell out $2000 a month for that crappy internet. Back in 2001, Japanese kids did not play online game simply because they couldn't afford it. One of the reason why RPG game was so popular in Japan. If you were talking about Korea, that's another story.. Korea and Japan-NOW(not a decade ago) have ultra speed not because they have advanced technology(well maybe that too but) mainly because they are tiny fucking country compare to Canada.

[quasi]

LOL, when I called shaw this morning to cancel my service they were so anoying. I think the guy used the words inferior and shared bandwidth phrases at least 15 times in a 5 min conversation. I wasn't looking for anything from them just to cancel my service and he just kept going on and on and on about how inferior Telus is.

I was like maybe so but I'm not signing a contract so if it sucks I'll come back and you'll be glad to have me. I'm saving over $800 a year it's a no brainer.

[Graeme S]

I'm sitting at my parents downloading off their Telus line at 1.5MB/s at the same price Shaw provides basic internet. Shaw, step it up!

It's probably because they got their internet ages ago and haven't changed/upgraded since. Tell them to call in and they'll get an upgrade to whatever the Telus speed is now at their current price point.
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[Mananetwork]

It's probably because they got their internet ages ago and haven't changed/upgraded since. Tell them to call in and they'll get an upgrade to whatever the Telus speed is now at their current price point.
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... I said 1.5mb not 200kb. With shaw at home I can't get higher then 400kb and my parents are doing 1500kb

[Ch28]

http://www.speedtest.net/result/1146017223.png (http://www.speedtest.net)

Installed yesterday and this is the speed I'm getting when hardwired into the Actiontec modem/router they gave us.

WiFi is messed up though. Speeds consistently go from fast/decent/slow as fuck

[silva95teg]

Do you have wireless n on your laptop? I consistently get the same speeds as my wired connection with my actiontec. I should mention I live in a house though so not much wireless interference.
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[RC0310_EJ]

Here's my new Telus Optic Turbo connection..

http://www.speedtest.net/result/1144852709.png

I had went up to 2.8MB/s on BT downloads :).. that's like ~2800Kbps!! :D

[rk604]

^^^
Get your units right

2.8Mbps = 0.35MB/s = 358KB/s

This seems pretty average/low

unless you meant:

2.8MBps = 2867KB/s
now THATS crazy speeds

[sonick]

that's like ~2800Kbps!! :D

unless you meant:

2.8MBps = 2867KB/s
now THATS crazy speeds

You think? :facepalm:

[RC0310_EJ]

hah, yeah sorry my bad.

I meant 2.8MB/s

yes, around ~2800kpbs!!!! :rofl: That's just the Maximum Download speed I've went so far in these few days..

but I've been using Shaw Extreme for a long time, never got anything over 1.6MB/s.. so 2.8MB/s in the first week was a pleasant suprise!


Also, for those of you who are concerned about speed on wireless connection.. I was averaging around 21Mbps on my wireless N network!

:) the Telus Optic TV is also a lot more responsive than Shaw Cable TV.. there's almost no "lag" when you flip channels.. although I almost never watch TV, I find the Telus Optic TV is a lot better than Shaw.

^^^
Get your units right

2.8Mbps = 0.35MB/s = 358KB/s

This seems pretty average/low

unless you meant:

2.8MBps = 2867KB/s
now THATS crazy speeds

[eFx[A2C]]

How much are you paying monthly ?

[Tapioca]

Broadband needs more Wind/Mobilicity-esque companies.

There is a such a company and that is Novus which has its own fibre optic infrastructure.

But, guess what? It is only profitable for them to wire high-density neighbourhoods, like apartment buildings. Canada is a big country dominated by single-family houses, so companies need a whack of money (or government subsidies) to establish infrastructure. This is why countries in Asia have an advantage in telecommunications - population density.

[Ch28]

Do you have wireless n on your laptop? I consistently get the same speeds as my wired connection with my actiontec. I should mention I live in a house though so not much wireless interference.
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Nah, my desktop just has wireless g on it. I ended up running a cat5 cable from that room thru the wall and into my room. :fullofwin:

[willystyle]

There is a such a company and that is Novus which has its own fibre optic infrastructure.

But, guess what? It is only profitable for them to wire high-density neighbourhoods, like apartment buildings. Canada is a big country dominated by single-family houses, so companies need a whack of money (or government subsidies) to establish infrastructure. This is why countries in Asia have an advantage in telecommunications - population density.
If laying underground fiber optic is too costly, they should consider setting up WiMAX.

[ilvtofu]

fucking telus took 3 months to ship out the xbox for my gf it's still not here yet, at least they're installing a pvr for free but still BS

[Meowjin]

call q media solutions not telus. They are located in richmond so it should only take 2 days.

[Razor Ramon HG]

Does anyone else have epic lag spikes when a phone call is received or placed?

I get frozen in HoN for like 3-5 seconds. It's fucking annoying.

[snowball]

^ call telus and complain

tell them to install a POTS splitter at the access point, it filters the internet from phone service, it's supposed to be installed but probably wasnt if your tech was lazy

[TheInfiniti]

I'm using Shaw right now and I get a lot of drops in terms of speed and reliability. I'm looking into switching to Novus when I move out though. Anyone have anything to say about Novus? Good or bad, doesn't matter.

[rk604]

^^^
In terms of price for what your getting, i don't think you have anything to lose. If anything you could always switch back, no?

[gdub]

Shaw no longer matches offers. Thanks to all you promotion seekers who ruin it for everyone else who aren't cheap asses and will actually pay regular rates for services. I had Telus before and will never go back. Their sales people will try to sucker you into a 3 yr contract and when their service is installed ( and btw, they flubbed the install, not a very good first impression ) you'll be quick to notice that all the channels they promised you are missing. THE ONLY REASON THEIR PACKAGES "SEEM" CHEAPER IS BECAUSE THERE ARE FEWER CHANNELS. By the time you add all your favorite "theme" packs, you'll be paying MORE than what you were paying with Shaw. Read the fine print people, do your research and THEN compare.

You'll also notice your internet speeds suffer when you're running HD or have any TV running for that matter. A problem that never occurred when I had shaw with 2 laptops, desktop, xbox and PS3, and 3 running TVs. And btw, they charge for every outlet in the house. Shaw provides 4 at no additional charge.

There are pros and cons to every provider. At the end of the day, do what works for you. If its price, then promo hop. For me, its customer support, packages, and reliability. And I wouldnt trust any of that with Telus.

But that's just me

[quasi]

Shaw no longer matches offers. Thanks to all you promotion seekers who ruin it for everyone else who aren't cheap asses and will actually pay regular rates for services. I had Telus before and will never go back. Their sales people will try to sucker you into a 3 yr contract and when their service is installed ( and btw, they flubbed the install, not a very good first impression ) you'll be quick to notice that all the channels they promised you are missing. THE ONLY REASON THEIR PACKAGES "SEEM" CHEAPER IS BECAUSE THERE ARE FEWER CHANNELS. By the time you add all your favorite "theme" packs, you'll be paying MORE than what you were paying with Shaw. Read the fine print people, do your research and THEN compare.

You'll also notice your internet speeds suffer when you're running HD or have any TV running for that matter. A problem that never occurred when I had shaw with 2 laptops, desktop, xbox and PS3, and 3 running TVs. And btw, they charge for every outlet in the house. Shaw provides 4 at no additional charge.

There are pros and cons to every provider. At the end of the day, do what works for you. If its price, then promo hop. For me, its customer support, packages, and reliability. And I wouldnt trust any of that with Telus.

But that's just me

I'd agree with you if the savings were say $20 a month but by flopping back and fourth you can save probably 40-50%. I'm glad I made the investment in PVR's for both providers I have no loyality to either. I would never sign a contract either, thats what they bank on.

By going back and fourth and negotiating better deals you can easily save $600-800 a year which is worth it IMO.

[gdub]

i totally get what you're saying. there's always gona be better intro rates for signing up for new services. no matter who you're with at that time or who you're thinking of going with. Of course you're gona save money by switching back and forth. its a given. intro rates are always gona be a lot cheaper than reg rates. But the thing with promotions is they all expire. When that time comes, you're back at square one faced with the reg rates of your provider. Personally, I couldnt be bothered with the hassle of switching back and forth every 6-12 months. I have better things to do with my time. i'd much rather pay a reg rate that i think is fair for what i want in my service, and not have to think about calling a retention department to negotiate every 6 months.

and a FYI, I got some inside connects with Shaw where I heard they will be coming out with more flexible cable packages in the near future, more customization options to give you what you want the most, and save $ at the same time. For someone like myself, this would be a much preferred route than promo hopping.

[skyxx]

Alright made the switch to OPTIK TV and will have the tech come in on friday. Hope the PQ is still there as I read the recent update on the STBs aren't great. I've also bought 2 STBs, 1 PVR and 1 HD Digital Box.

From what I've read on forums, the current STBs will be refreshed(in a couple months) with newer models that comes with a better chipset system.

Will update when I have the install done.

[carisear]

I've had optik for 1/2 a week now, and here are my findings.

1: ARTIFACTS. every now and there there are definitely artifacts. once every 20 mins? once every hour? something like that.

2: I've never had HD on cable, (only OTA) but telus HD is noticeably worse than OTA. You can see the compression in the picture quality.

I don't have a PVR, and am on the 15mbit plan. I only have 1 tv. Even with the TV on a HD channel, i still get my full 15mbit speed.

the very first day i got optik installed, it went down for about 10 mins. has been stable since though.

[snowball]

^ after the media room 2.02 update the video quality has been worse

also, i used to get 15Mbps, now im only getting 6Mbps with the TV on, lame.

[Great68]

2: I've never had HD on cable, (only OTA) but telus HD is noticeably worse than OTA. You can see the compression in the picture quality.

.

Shaw uses compression too, and I notice that it's so bad sometimes I wonder why I'm paying HD prices for their clearly non HD quality.

We get fucking gyped.

[silva95teg]

I've had optik for 1/2 a week now, and here are my findings.

1: ARTIFACTS. every now and there there are definitely artifacts. once every 20 mins? once every hour? something like that.

2: I've never had HD on cable, (only OTA) but telus HD is noticeably worse than OTA. You can see the compression in the picture quality.

I don't have a PVR, and am on the 15mbit plan. I only have 1 tv. Even with the TV on a HD channel, i still get my full 15mbit speed.

the very first day i got optik installed, it went down for about 10 mins. has been stable since though.

Is your stb fed by ethernet or coax ? If by coax make sure the connections are tight. There should not be pixelation/artifacts that often.

The ten minutes it went down was almost guaranteed the test that runs when the job is written off. It is intrusive and lasts between 5 and 10 minutes usually.

[willystyle]

Telus's HD quality is certainly worse than Shaw. On the other hand, Shaw's HD quality is far worse than American cable.

Why is it that we always get short-ended?

[skyxx]

Want the best PQ for HD? Then stick with BELLUS Satellite. I'm willing to sacrifice a bit of PQ for a cheaper bill.

[Nightwalker]

I just changed up my Shaw plan and found out that Extreme got upgraded and is now 25mbps down

[Ch28]

Telus's HD quality is certainly worse than Shaw. On the other hand, Shaw's HD quality is far worse than American cable.

Why is it that we always get short-ended?

I can look past the crappier HD quality because Optik Highspeed Turbo has been great for me.

2.8MB/s downloads off newsgroups ftw

[Meowjin]

just found out shaw is 25mb download for extreme. :/

[carisear]

Is your stb fed by ethernet or coax ? If by coax make sure the connections are tight. There should not be pixelation/artifacts that often.

The ten minutes it went down was almost guaranteed the test that runs when the job is written off. It is intrusive and lasts between 5 and 10 minutes usually.


ahh, thanks for the info guys. makes sense.

i feed cat 5e to my stb. the connection is solid. There is definite pixelation issues though. it usually just happens for 1 second, then goes away, but still, it's there.

what really gets me though is how movies look like they are xvid rips. a plain black screen, yet you can clearly see artifacts due to compression.

Overall though, i'm happy.

[Peturbo]

Just waited all day for telus to come in and install telus optik tv and optik highspeed turbo.
No one came! :fuuuuu:

[skyxx]

^did you get a confirmation call from Telus, days prior to the install? It's an automated system that tells you if you're still up for the install. It will usually say "press 1 to confirm or 2 to cancel or talk to a representative". The number is usually "403-310-2255" Did a tech call you before he/she heads over? If the tech didn't come within the time you've agreed upon when you signed up, you're suppose to call Telus to see what's up right away.
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[Peturbo]

Yes and even got a letter in mail that they were coming today.
At around 6 they called me saying they were too busy to come in and resheduled for next week.

[Mr.Jay]

^ if you look like your display pic I will come install optik for you XD

[death_blossom]

^ if you look like your display pic I will come install optik for you XD

not if I get there first! :fullofwin:

[vahidpooyan]

^ if you look like your display pic I will come install optik for you XD

I had a good laugh when I clicked on his avatar and his profile picture showed up! :haha:

[skyxx]

Alright got Optik TV installed. The tech is great and did a great job wiring the house. So far, internet speeds are great and I see minimal degrade in PQ. It's there, you can see it but it's minimal. The HD picture quality is pretty good/decent. It's definitely no satellite quality. SD picture quality is horrible compared to satellite. Though, who would watch SD channels when HD channels can be watched with non-HD TVs. This is coming from a long term bell satellite customer.

Overall I am satisfied with the install and the tech left a card too for easy contact.

[RC0310_EJ]

do a Speedtest.net to test your Internet connection speed.. :)

Alright got Optik TV installed. The tech is great and did a great job wiring the house. So far, internet speeds are great and I see minimal degrade in PQ. It's there, you can see it but it's minimal. The HD picture quality is pretty good/decent. It's definitely no satellite quality. SD picture quality is horrible compared to satellite. Though, who would watch SD channels when HD channels can be watched with non-HD TVs. This is coming from a long term bell satellite customer.

Overall I am satisfied with the install and the tech left a card too for easy contact.

[skyxx]

Alright, here are the test with Both TV on. 1 with HD and one with non HD. I'm on the OPTIK high speed package (15Mbit)

http://www.speedtest.net/result/1284816251.png

http://www.speedtest.net/result/1284817283.png

http://www.speedtest.net/result/1284818809.png

Running Telus' own speed test. Basically downloading a file size of your choice off their FTP server. In this speed test I chose to download the 100MB file. I find this to be the most accurate.

http://i51.tinypic.com/snnhuw.jpg

[davy]

I'm just wondering, for the people who just signed up for the Optik TV, are you guys going month to month or did you guys signed the 3 year contract? I work at a Telus store now so if you guys want Optik stuff, let me know and I'll see what I can do to sweeten up the deal. :D

[Armind]

Shaw extreme!

http://www.speedtest.net/result/1285127034.png


(http://www.speedtest.net/result/1285127034.png)

[OVERHEADCAMMER]

I'm just wondering, for the people who just signed up for the Optik TV, are you guys going month to month or did you guys signed the 3 year contract? I work at a Telus store now so if you guys want Optik stuff, let me know and I'll see what I can do to sweeten up the deal. :D

nice

on a diffrent note bell has the highest quality HD out of the 3,ive had all 3 and now have shaw,shaw is the worst quality

[atcc]

Also Shaw Extreme..... :(

[skyxx]

nice

on a diffrent note bell has the highest quality HD out of the 3,ive had all 3 and now have shaw,shaw is the worst quality

Even worse than Telus HD? Btw, what's with these lurker 1 post members.

[PornMaster]

Iam wondering how accurate the speedtest is

Last time I did speedtest on friends connection it was rated at 25.00 mb
however when I downloaded a file it only went 600kb average

[MikeyStyle]

Also Shaw Extreme..... :(
you'll want to get that fixed since your download is too low

nitro
http://www.speedtest.net/result/1285365029.png

[DC2aDDicT]

http://www.speedtest.net/iphone/112466879.png

Optik
Tried it 3 times and its 9-10mbp/s
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[goo3]

Iam wondering how accurate the speedtest is

Last time I did speedtest on friends connection it was rated at 25.00 mb
however when I downloaded a file it only went 600kb average

Speedtest is fine..

[illicitstylz]

My telus optik without TV on, shared across 3 connections, is usually 7-8 mb/s download.

had a lot of disconnect issues last night though.

[DC2aDDicT]

My telus optik without TV on, shared across 3 connections, is usually 7-8 mb/s download.

had a lot of disconnect issues last night though.

Same here but two days ago. Seems to be fine now tho.
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[Mercy]

Iam wondering how accurate the speedtest is

Last time I did speedtest on friends connection it was rated at 25.00 mb
however when I downloaded a file it only went 600kb average

The place you downloaded from was probably capped at 600/Kbps.
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[atcc]

you'll want to get that fixed since your download is too low

nitro
http://www.speedtest.net/result/1285365029.png


I've tried, many hrs on the phone with them just to tell me nothing is wrong and my area is "saturated" with users.

[PornMaster]

The place you downloaded from was probably capped at 600/Kbps.
Posted via RS Mobile (http://www.revscene.net/forums/announcement.php?a=228)

nope tried different sources

it jumps pass 1.25 sometimes it just feels like a little boost

[the_law82]

Got it installed yesterday, went pretty well.

I have the regular optik tv and internet, so only 15mbits. However, I tested yesterday with 1, 2, and 3 HD streams going (recording and watching) and I still get 14mbits on speedtest.

Oh the joys of living in a new condo building with fibre.

Got a pretty good deal by calling retentions and quoting the 15/15 deal. RFD has a long thread on it.

[InvisibleSoul]

Got it installed yesterday, went pretty well.

I have the regular optik tv and internet, so only 15mbits. However, I tested yesterday with 1, 2, and 3 HD streams going (recording and watching) and I still get 14mbits on speedtest.

Oh the joys of living in a new condo building with fibre.

Got a pretty good deal by calling retentions and quoting the 15/15 deal. RFD has a long thread on it.

Yeah, it's nice. My building was pre-wired with Telus fibre too. I get 25Mbps no matter what I have going on Telus TV.

We got our first year of service free from the developer, but after that we got a special package which was $20 for Internet and like $35 for TV with some extra packages.

Sometime last year, they jacked up the Internet by $2, and just last month, it went up another $2, plus basic TV went up by $3.

I was still on the old platform, so they have to upgrade me to Optik soon, and they said I had to start paying $39 for my Internet.

Ended up speaking to rententions on the weekend and then said they would give me my current pricing for another year... so for now I'm okay with it... but may look to switch to Shaw later.

[Ch28]

I've tried, many hrs on the phone with them just to tell me nothing is wrong and my area is "saturated" with users.

Time to switch to Telus Optik Highspeed Turbo if that's the case.

Nothing beats downloading at 2.8MB/s on a consistent basis.

[van_city23]

I have been following this forum for a while, decided to finally register and contribute. I was on the phone with a rep earlier trying to negotiate a deal. I currently have telus home phone and internet but shaw cable. I told them of a shaw offer and they did match the price for the first year but told me they can not make price adjustments for long term contracts. I'm guessing they could but he just didn't want to. Anyways, i'm near the edge to making the switch but just waiting to get a good package deal setup before i give the ok.

[Mr.Jay]

Got it installed yesterday, went pretty well.

I have the regular optik tv and internet, so only 15mbits. However, I tested yesterday with 1, 2, and 3 HD streams going (recording and watching) and I still get 14mbits on speedtest.

Oh the joys of living in a new condo building with fibre.

Got a pretty good deal by calling retentions and quoting the 15/15 deal. RFD has a long thread on it.

if you have fibre you should call in and talk to retention and get them to give you 25mb (Optik Turbo) for free/cheaper price. They should be willing to as you are fibre ready.

@van_city23: The deals aren't going to change too much until after summer. There will be a couple little things like cheaper for 6 months and stuff like that but no real major changes

@InvisibleSoul: Make sure you check your internet speed after the upgrade to Optik. There has been a couple times were the system will automaticly put you on the 15mb profile and getting it chnaged back to 25mb can be a hassle if you have to do it yourself.

[Riddle]

Switched to Telus Optik from Shaw. Download speed is pretty much similar but upload is doubled now. Only thing I miss right now is the ability to do wireless bridge on the old router connected to Shaw modem. However, Telus left me a wireless adapter during the installation since I couldn't get the firmware to run wireless bridge. So, no complaints so far.
I barely had issues with inconsistent speeds with either Shaw or Telus. I was thinking of switching to Teksavvy but my family wanted to bundle the TV and phone at the same time, so Telus is working for me right now. XD Oh and 125GB cap is not too bad for me.

[van_city23]

Got it installed yesterday, went pretty well.

I have the regular optik tv and internet, so only 15mbits. However, I tested yesterday with 1, 2, and 3 HD streams going (recording and watching) and I still get 14mbits on speedtest.

Oh the joys of living in a new condo building with fibre.

Got a pretty good deal by calling retentions and quoting the 15/15 deal. RFD has a long thread on it.

Is there a direct number for the retentions department or did they transfer you over?

[the_law82]

Is there a direct number for the retentions department or did they transfer you over?

Call their main line: 310-6988, then follow the prompts for cancellation. If they ask for a phone number, just wait and don't do anything. It will then ask you if you're a residential or business line. You will be transferred to retention after.

Good luck.

[skyxx]

Anyone have any ideas why I can't seem to release/renew my IP address from the Actiontec GUI.

[skholla]

hows the HD picture quality on telus... ive heard that it is balls compared to shaw.

[SpuGen]

http://www.speedtest.net/result/1291999129.png