[busdriverman]

i would love to see this on the news

if u guys are looking to start a mob lemme know im down im not even shitting you

[PK-EK]

Anyone else notice Shun Suzuki's new Car in the background of one of the OPs Pictures?

[BaoTurbo]

http://www.popartuk.com/g/l/lgpp31670+i-love-it-when-a-plan-comes-together-weenicons-a-team-poster.jpg

Lol you guys are doing a pretty great job of using social media

[gwh0803]

Linked this thread to another forum.

I was looking at that exact same car back in late December last year, being "helped" by Sebastian Goh. He pressured me to buy the car even before I said anything, claiming that "everyone does that; they do their research prior, walk in, buy it, and drive it home right away."

I just LOLed on the spot, turned my back on him and left.

[Sky_High]

Ever since I last posted on their "Winteruption festival" post, they
gave up and stopped posting random articles on their wall :awwyeah:

[Presto]

^^
Or they just went home for the day.

[Not really racist!]

See the power of social media?

I bet you guys screwed up many many previous customers but none of them decided to go the route Belaud did.. you guys dun goof'd.

[gars]

I don't quite get the privacy feature of their wall. I posted a comment about how my dad bought a car, but I'm going to talk him out of trading it in and buying another... Both Subaru and Hank responded to my comment, but I can't see the comment other than through my notifications.

[Not really racist!]

^ I can see the comment, like everybody has said before.. press the button on the right

"posts by everyone"

[belaud]

Monday gentlemen..and ladies

[Ludepower]

Monday gentlemen..and ladies

This is spreading like wildfire...By monday...all of canada is going to know about this story.
Richmond subaru should be on damage control ASAP...kissing your butt and ending this problem.

[JHatta]

Best wall post:

"Austin Taylor
Prior to the issue beginning to attract significant attention, you have been either reluctant or unwilling to rectify your clients concerns. Why is it that negative publicity is necessary before you give your customer the level of service he is entitled to?"

[em1.ac]

This is spreading like wildfire...By monday...all of canada is going to know about this story.
Richmond subaru should be on damage control ASAP...kissing your butt and ending this problem.

I hope so. I was going to take my STi for it's very first service at Richmond Subaru, after reading Belaud's issues, researching up on customer complaints towards Richmond Subaru via Google, there is no way in hell I'm going to service my car there. :accepted:

[optiblue]

I hope so. I was going to take my STi for it's very first service at Richmond Subaru, after reading Belaud's issues, researching up on customer complaints towards Richmond Subaru via Google, there is no way in hell I'm going to service my car there. :accepted:

If they can even lose one customer out of this whole thread, then it's worth it! They've lost me after they yelled at me. I wish I got it on video :( anyone want to do a sales troll? :troll:
Posted via RS Mobile (http://www.revscene.net/forums/announcement.php?a=228)

[CorneringArtist]

If they can even lose one customer out of this whole thread, then it's worth it! They've lost me after they yelled at me. I wish I got it on video :( anyone want to do a sales troll? :troll:
Posted via RS Mobile (http://www.revscene.net/forums/announcement.php?a=228)

We should get a couple groups together and troll browse for some SUV's. Test drive to a drive-thru, lie to the sales guy that if he pays for the food, we buy car on the spot, but just walk out once the drive is over :troll:.

[CRS]

I don't quite get the privacy feature of their wall. I posted a comment about how my dad bought a car, but I'm going to talk him out of trading it in and buying another... Both Subaru and Hank responded to my comment, but I can't see the comment other than through my notifications.

I read that comment from you.

I also read the response. Maybe it's just me but the response you got to your post seems so condescending. The whole "We would be glad to talk to your dad about his experience/concern blah blah blah" vs. we would like to discuss with BOTH of you.

Seems like they think you're some 12 year old kid who retarded so the "adults" need to talk here.

[kkttsang]

^a lot of their comments are like that, comes off very snobby and douchy. Not very apologetic at all.

[BillyBishop]

From Subaru Canada Inc.'s wall:


Subaru Canada Inc. Hi Hank! Thank you for bringing this to our attention. We are aware of the situation with this customer and are working with the dealership to resolve the issue to his satisfaction. Subaru Canada agrees that there is no way a car should be delivered to a customer in this condition. Richmond Subaru has been attempting to fix the paint and they are working with Subaru Canada to ensure the car looks great! All parties are committed to total customer satisfaction and we stand behind the quality of our products!
38 minutes ago · Like

[DC5-S]

The car needs a new paint job.. Detailing won't do shit to fix the areas with missing clear coat
Posted via RS Mobile (http://www.revscene.net/forums/announcement.php?a=228)

[CRS]

The car needs a new paint job.. Detailing won't do shit to fix the areas with missing clear coat
Posted via RS Mobile (http://www.revscene.net/forums/announcement.php?a=228)

I don't even know any more man.

Car seems like a complete write-off in terms of a "brand new" car.

Might as well just get a new car and use this as a demo/reminder of how not to deliver a car.

[Energy]

^ I think that is the fairest solution. Guy paid for a new car so he should get a new car. Also fire their current detail guy.

[bobbinka]

^ I think that is the fairest solution. Guy paid for a new car so he should get a new car. Also fire their current detail guy.

fire ALL the people who were talking out of their asses.

everyone should call and claim they're applying for the detailing position as they heard the previous guy got fired for incompetence.

[R-kOO]

^ Agreed.
I say fire all the individuals involved trying to shoo away the OP and accept the car as is.

[Sky_High]

From Subaru Canada Inc.'s wall:


Subaru Canada Inc. Hi Hank! Thank you for bringing this to our attention. We are aware of the situation with this customer and are working with the dealership to resolve the issue to his satisfaction. Subaru Canada agrees that there is no way a car should be delivered to a customer in this condition. Richmond Subaru has been attempting to fix the paint and they are working with Subaru Canada to ensure the car looks great! All parties are committed to total customer satisfaction and we stand behind the quality of our products!
38 minutes ago · Like

Replied :fuckyea:

[MindBomber]

Replied :fuckyea:

Phenomenal response to Subaru Canada, man!

I added one below yours

[Grim]

congrats.

now its time for your nit picking.
better make sure and triple check. any lil nick just give them shit and tell them to do it again

you're in control now

the ability to bitch the crap outta those scum bags is fucking awesome

[TypeRNammer]

Damn I gotta check that out when I get home!
Posted via RS Mobile (http://www.revscene.net/forums/announcement.php?a=228)

[PK-EK]

Posted On Beyond.ca

[skylinergtr]

OK, that comment by a north van volvo employee just made me crack hahahaha.

that was me lol

[em1.ac]

I saw Belaud's car in person tonite. Even in the dark with L.E.D. flashlights..

Wow...:rukidding:What a let down. I feel so bad for him. I really hope he gets his car back to factory condition or a new paint job. Best of luck to you bro.
-Arthur

[nack]

wrote a comment about them deleting stuff


..THEY DIDN'T DELETE MY COMMENT :alonehappy:

[Groot]

i liek how they posted the vinyl wrap video...:rukidding:

[belaud]

I saw Belaud's car in person tonite. Even in the dark with L.E.D. flashlights..

Wow...:rukidding:What a let down. I feel so bad for him. I really hope he gets his car back to factory condition or a new paint job. Best of luck to you bro.
-Arthur

Im fairly certain you were expecting me to over exaggerate when I said my paint is completely destroyed :whistle:

[belaud]

Anyways, I want to point out a few things.

1. At this point, I myself don't find it unreasonable to ask for a new car, and a lot of you are right, I am too nice/patient. As for the reasoning; simply because, like most of you said, the detailing will only mask the imperfections for so long, the scratches are pretty much permanent. Unless the dealership/owner are willing to pay every 5 months for a new cover up of wax, then thats fine with me. I bought a new car, I got a 20 year old looking car instead. I did not expect cars to come in dog years.

2. An alternative is to have the entire car repainted to OBP OEM, the damage is too far done, I had a local RS-er look at the scratches who details for a living. He says the vertical scratches are impossible to get out due to the fact they are at the very very limit of the clear coat, the buff marks on the edges of my car are also impossible to fully get out, as actually have no more clearcoat on it, some of the paint is even rubbed off. This alternative however, will not have my car looking "brand new". It will have imperfections (minor overspray, imperfect colour match).

3. Get it detailed, run away with tit loads of compensation.

[lil_kid]

belaud, best of luck to you on Monday, i can't imagine the frustration you had to go through

on a side note, im having a lot of fun reading the comments on the Richmond Subaru FB page, props to RS!

[Anjew]

if it happened to me i would not have accepted delivery of the car. A new car is what i would EXPECT.

clearly that dealership is drunk on their lavish ways for far too long. mainlanders dropping wads of cash with minimal effort on the dealership part is to blame.

we need to keep the heat on until subaru of canada sends an investigator down and once and for all.

good luck Belaud, i really hope they compensate you with a new car.

[RabidRat]

i would love to see this on the news

if u guys are looking to start a mob lemme know im down im not even shitting you

If they keep jerking Belaud around a bunch of us are going to show up in a mob, give out leaflets to customers driving in / put up some signs.. hopefully get the news involved. Just to reiterate, we're not looking to cause any trouble, let's just mob up and get the media to swing by.

Edit: Seems there's interest from NASIOC to join us on this: http://forums.nasioc.com/forums/showthread.php?t=2313300&page=4

Sign-up list from Page 6:

1. RCubed
2. Matsuda
3. Bigbaddie
4. Taxmonkey
5. z3german
6. CorneringArtist
7. Energy
8. Bonestock
9. busdriverman
10. RabidRat

Disclaimer: I am participating in this as a member of the community, and not in any official capacity with Revscene. These actions and opinions are my own and not of RS management.

[RabidRat]

Anyways, I want to point out a few things.

1. At this point, I myself don't find it unreasonable to ask for a new car, and a lot of you are right, I am too nice/patient. As for the reasoning; simply because, like most of you said, the detailing will only mask the imperfections for so long, the scratches are pretty much permanent. Unless the dealership/owner are willing to pay every 5 months for a new cover up of wax, then thats fine with me. I bought a new car, I got a 20 year old looking car instead. I did not expect cars to come in dog years.

2. An alternative is to have the entire car repainted to OBP OEM, the damage is too far done, I had a local RS-er look at the scratches who details for a living. He says the vertical scratches are impossible to get out due to the fact they are at the very very limit of the clear coat, the buff marks on the edges of my car are also impossible to fully get out, as actually have no more clearcoat on it, some of the paint is even rubbed off. This alternative however, will not have my car looking "brand new". It will have imperfections (minor overspray, imperfect colour match).

3. Get it detailed, run away with tit loads of compensation.

Might make sense to put in your first post that the scratches are now beyond detailing. I looked at the cross-posted thread to iWSTI and some ppl there seem to think it'll "buff right out" from the pics..

[nack]

1. RCubed
2. Matsuda
3. Bigbaddie
4. Taxmonkey
5. z3german
6. CorneringArtist
7. Energy
8. Bonestock
9. busdriverman
10. RabidRat
11. jivan6

[papasmurf2k3]

Every minute the bean counters waste on resolving this issue, it spreads more. I can't believe they aren't just replacing the vehicle immediately to stop the bleeding.

What's their phone number? I think I need to make a service appointment for my Subaru that I completely intend on showing up for. :ilied:

[papasmurf2k3]

By the way, if you google "Richmond Subaru", Honda-Tech's version of this thread is on the first page.

Facebook only gets you so far. Google "Dobbs Honda, Memphis" and look at the 4th result. That's how it's done. :)

The more times "Richmond Subaru" shows up in this thread's content, the more relevant it will be on google, and the higher it will climb in the search results.

http://i126.photobucket.com/albums/p82/papasmurf2k3/richmondsubaru-3.jpg
I like how more people have "liked" Hank's comment than have "liked" Richmond Subaru's page all together.

[?NR]

their facebook page is effectively a write-off

:lol

[2010 WRX]

1. RCubed
2. Matsuda
3. Bigbaddie
4. Taxmonkey
5. z3german
6. CorneringArtist
7. Energy
8. Bonestock
9. busdriverman
10. RabidRat
11. jivan6
12. 2010 WRX

let's keep it going.

[em1.ac]

1. RCubed
2. Matsuda
3. Bigbaddie
4. Taxmonkey
5. z3german
6. CorneringArtist
7. Energy
8. Bonestock
9. busdriverman
10. RabidRat
11. jivan6
12. 2010 WRX
13. w1nt3rw0lf

I'm down for the cause! Remember Dealerships are around because of us customers! No customers no Richmond Subaru

let's keep it going
Posted via RS Mobile (http://www.revscene.net/forums/announcement.php?a=228)

[supafamous]

Hey, what's this? Their Yelp review page!

Richmond Subaru - Steveston - Richmond, BC (http://www.yelp.com/biz/richmond-subaru-richmond)

Disclaimer: Just sharing information.

[LiquidTurbo]

Yep. Will never EVER step foot in their dealership and telling EVERYONE I know about this thread.

Refusal to pay $500 to help your customer rectify situation? Lost 1000s in potential business.

[GLOW]

Hello all - our General Manager has spoken with the client and is working directly with him to rectify his concerns. Thank you all for your comments we do value them.

sounds like they're telling people on RS to stfu and mind our own business with that canned response.

so glad i didn't get a car from richmond subaru.

[kuruuze]

I wonder how long it'll be until they delete all their comments, or take down their Facebook page altogether. Seriously, do they seriously think that they're in the right or this will just blow over/be swept under the carpet? It boggles the mind.

[CRS]

belaud, how is the GM dealing with you directly?

This seems to be their standard response and I would really like to know what is going on and how he has or has not changed his tone?

[F30]

Is the scratch really beyond saving? What did they use on that poor car to scratch it that deep? I didn't know you could do that from just a detailing job!

OP, keep us posted on the talks. They cannot edit this thread but it sure would be nice if they responded here to answer some very simple questions.

[spyker]

This thread is why I like Revscene,once someone has a serious issue,almost everyone jumps on board to help out however they can.

Good job guys.

[RabidRat]

My buddy in Florida found out about this online... people in the states are even finding out!!!!!

Hey guys, I'm from Vancouver Island.
This is bullsh*% .
I want to support, please explain to a newbie how signing up to revscene will help. I'm willing to take the ferry over to support this cause.
Peace-

Source: NASIOC: http://forums.nasioc.com/forums/showthread.php?t=2313300&page=5

Haha this is awesome.

[MindBomber]

Reposted to Civicforums and 7thgenhonda :whistle:

If you guys are on other forums, repost the story!

The more attention attracted to the issue the more difficult it is to ignore.

[- kT]

^ if the guys at richmond subaru are still trying to ignore this, thinking it'll just go away, then they must be more idiotic than it originally seemed - which was already plenty of idiocy
Posted via RS Mobile (http://www.revscene.net/forums/announcement.php?a=228)

[shunya]

LOL guys, I'm sorry if this is kinda sliding offtopic abit but this made my day so thought I should share! so I just sent this link on fb to this highschool kid that I know works there, out of NO surprises, this dude's reply was: Hm ok the service could have been better and a little more organized, but that guy should really stop crying about his swirls, it happens on every single car. Someone who complains that much should own and know how to use an orbital polisher, otherwise he'll have to get it detailed twice a week in order to not have swirls. Should've gotten white or silver then buds. Oh and I actually don't work there anymore so I don't know why you put this on my page lol LOL! guess these asshats @ Richmond Subaru are all fucking retarded. but here's my reply to him atm. oh didn't know you don't work there nemore since you're fb still said you do :P, but you think the buyer is crying too much eh? LOL ok. so you're telling me that every dealership that does a pro package detailing will for sure give you massive swirls, scratches, left over detailing products still on car, and should receive that car back with left over spots that wasn't detailed for $300 eh?

I believe the OP of this thread complained more about that kevin guy for his attitude more than the damages richmond subaru caused to his brand new car :P

the reply I got back There's no one that works there named Kevin, as far as i know. And ya i'm sorry for the hassle this guy has to go through, happens to 1/1000 people, and ya its shitty when it does, and both parties could have gone about a different way of dealing with this. Number one thing, it's not my business and I could care less, and i know if i have an issue with someone or some place, i don't go tell the world, i deal with it myself and don't look for any sympathy, but everyone's different right? Makes the world an interesting place haha. Good luck to both sides on resolving this

my kind reply oooh is that so? I just read see and believe, but if that's what you're telling me then it must be true. but from my understandings richmond subaru = one of the highest complained company on revscene. Even my brother who did sales back in the few years at richmond subaru claims that service at that place is garbage and should never do so there LOL but hey, if you're there I'm sure you're getting shiet done right! as least everything on your part :) no trying to give you a hard time, but thought it'd be interesting for you to read since you work/ed there. I'm sure the OP wouldn't have done anything to share with the world if service wasn't as horrible as having deep scratches on a <2mo old car. :P but thanks for your input on this sir!

everything onwards becomes super off topic and believe you folks on RS DRGAF about it lol!
cheers!
shunya

[belaud]

Is the scratch really beyond saving? What did they use on that poor car to scratch it that deep? I didn't know you could do that from just a detailing job!

OP, keep us posted on the talks. They cannot edit this thread but it sure would be nice if they responded here to answer some very simple questions.

They used wool pads instead of foam pads according to my detailer, heated up the clearcoat so much that the swirls are not just on the surface anymore. They also washed the car with rocks, as well as having undue care while "detailing" the car (as shown by as the scuffs and what not). The long vertical and horizontal scratches are caused by dirty rags, or simply dragging your coat over it.

The GM is indeed directly dealing with me, but is only simply telling me to come in. He is willing to pay for the quote my detailer gave him, but I am unsure how far he is willing to compensate me. I will let you guys know.

[flagella]

I have no idea how a dealership can fuck up this bad in this age of internet. Shit like this will spread like wildfire and it doesn't take a fucking genius to understand this.

[Sky_High]

Richmond Subaru
Thank you again for you comments. As per our posts below, we are working directly with our client to rectify his concerns. Thank you.
Like · · Share · 5 minutes ago via HootSuite

:spamarama:

[DsZ24]

Like others have said if this doesn't get fully resolved on monday when you talk to them, take this issue to Ctv's Steele on your side. I'm sure she would jump all over this and show all of the people in the lower mainland what richmond subaru is really like. Plus in the end there will be a better chance of you getting either the car fully repainted or a brand new car.

[kkttsang]

The GM is indeed directly dealing with me, but is only simply telling me to come in. He is willing to pay for the quote my detailer gave him, but I am unsure how far he is willing to compensate me. I will let you guys know.

Will the car be in brand new condition after it is detailed? You paid for a brand new car, if the detailing is not gonna bring it back to brand new condition, you should get some compensation for that and the time and trouble they caused you. I doubt they will give you a brand new STI but i think you should get one in brand new condition cause thats what you paid for.

keep us updated man and good luck.

[MeowMeow]

Like others have said if this doesn't get fully resolved on monday when you talk to them, take this issue to Ctv's Steele on your side. I'm sure she would jump all over this and show all of the people in the lower mainland what richmond subaru is really like. Plus in the end there will be a better chance of you getting either the car fully repainted or a brand new car.

Haha my friend was talking about steele and i was planning on sending them a lettrr about open road selling me a car with cracked windshield. Wanna join?
Posted via RS Mobile (http://www.revscene.net/forums/announcement.php?a=228)

[Ronith]

http://i1050.photobucket.com/albums/s409/drronith/byRonith.jpg

[civicyvr]

I don't even know any more man.

Car seems like a complete write-off in terms of a "brand new" car.

Might as well just get a new car and use this as a demo/reminder of how not to deliver a car.

^ I think that is the fairest solution. Guy paid for a new car so he should get a new car. Also fire their current detail guy.

So sad. Not only were they incompetent but their attitude. :facepalm::seriously:

[Ludepower]

1. New car
2. repaint @ autobody of your choice
3. extensive detailing + compensation

Option 1 is what you should aim for but most likely they'll weasel their way out and offer option 3. Just make sure they HEAVILY compensate you. If not...walk out and report back to us!
The balls in your court now...milk this for all it's worth.

[ilvtofu]

Honestly any single new car customer they lost through this costs more than a professional detailing job... Why has no one written a negative yelp review regarding this lol

[ts14]

r u sure that they didn't take ur ride for a spin, scraped some paint and tried to detail it to cover it up?

[belaud]

http://suzumiyayuki.files.wordpress.com/2012/01/mind-blown.gif

[Datsun]

I have no idea how a dealership can fuck up this bad in this age of internet. Shit like this will spread like wildfire and it doesn't take a fucking genius to understand this.

Exactly. You would think dealerships would smarten up after how many ebay sales-honoring disputes, mechanic joyride disasters, etc have blown up on the internet for all to see.

[too_slow]

1. RCubed
2. Matsuda
3. Bigbaddie
4. Taxmonkey
5. z3german
6. CorneringArtist
7. Energy
8. Bonestock
9. busdriverman
10. RabidRat
11. jivan6
12. 2010 WRX
13. w1nt3rw0lf
14. too_slow + possibly my brother. I have a 2.5RS and my fam has a 2012 Forester XT (3rd/4th Subaru in the family, NOT from Richmond Subaru)

[DC5-S]

He needs a new paint job.. Nuff said.. getting it detailed will be like putting a bandage on a stab wound
Posted via RS Mobile (http://www.revscene.net/forums/announcement.php?a=228)

[spyker]

He needs a new paint job.. Nuff said.. getting it detailed will be like putting a bandage on a stab wound
Posted via RS Mobile (http://www.revscene.net/forums/announcement.php?a=228)

I agree with you,the only way to fix it is with a new paint job,the damage done is too extensive to be fixed.

The problem with a new paint job is,especially on a band new car,a respray will greatly depreciate the value of the car,if he were to sell it a few years from now.

[EvoFire]

I agree with you,the only way to fix it is with a new paint job,the damage done is too extensive to be fixed.

The problem with a new paint job is,especially on a band new car,a respray will greatly depreciate the value of the car,if he were to sell it a few years from now.

I think the OP is stuck between a rock and a hard place for this scenario then.

On one hand, yes a respray is gonna hurt resale, but then if the car doesn't get resprayed, I think resale will tank even more with the damage on the paint already.

Also, if it gets painted the same color by some one competent, it shouldn't be too bad.

[Ludepower]

I agree with you,the only way to fix it is with a new paint job,the damage done is too extensive to be fixed.

The problem with a new paint job is,especially on a band new car,a respray will greatly depreciate the value of the car,if he were to sell it a few years from now.

a good autobody shop...you wouldn't know if its been painted.
Ill go far as to say...a quality paint job is better than an oem paint job.

[bobbinka]

I think the OP is stuck between a rock and a hard place for this scenario then.

On one hand, yes a respray is gonna hurt resale, but then if the car doesn't get resprayed, I think resale will tank even more with the damage on the paint already.

Also, if it gets painted the same color by some one competent, it shouldn't be too bad.

Or..... they give him a new car so that it'll be worth what he paid, and the resale value in X years will be the appropriate amount.

why should he have to compromise at all?

[Paradise240]

^ He's right. The OP shouldn't have to compromise for their mistake. Plus, the car will be in the paint booth for awhile, and I highly doubt Richmond Subaru is willing to give him a rental car.

"I'm already giving you a free paint job, now you want a rental ? Whats wrong with you ? Just leave my dealership"

^ What I can imagine the GM saying if he gets a respray.

[EvoFire]

Or..... they give him a new car so that it'll be worth what he paid, and the resale value in X years will be the appropriate amount.

why should he have to compromise at all?

Yes, I totally understand where you are coming from, but seriously... what are the chances? If they wouldn't even give him a refund on the first place, just $500, I don't think they will give up a brand new STI.

[tofu1413]

paying almost 40k for this? :fuckthatshit:

cars that come off the dock non detailed are in way better shape than this.


if offered a repaint, dont bother. just push for a new car. aint the same anymore if the car has been repainted. if anything screws up with that, the body shop would become the scape goat of this whole ordeal.

this is bs man. i work at a dealer and this is so unacceptable in many ways. we would never ever deliver a car in that shape.

[h0nam]

I don't usually post on RS... but wtf is up with Richmond Subaru?!!
Hope you get what you want/deserve in the end... Good luck!

[mmmk]

Someone should let Richmond Subaru know about this thread.
The people who run it should be aware that the people working there is ruining it's rep and business.

[em1.ac]

Someone should let Richmond Subaru know about this thread.
The people who run it should be aware that the people working there is ruining it's rep and business.

Trust me they are fully aware. They even commented once in this thread. :hispam:I can't wait for Monday and since Subaru Richmond or Richmond Subaru (whatever your 2 accounts are....)

YOU have lost my business for life as well as my many other 900+ facebook/twitter/msn/email etc... contacts... they all know now....

Spread the word.

[PJ]

Or..... they give him a new car so that it'll be worth what he paid, and the resale value in X years will be the appropriate amount.

why should he have to compromise at all?

^ Truth.

If OP paid for a new car, he should get a new car, bottom line.

I don't know what Richmond Subaru's argument is.

If OP bought his car from a different dealership, he wouldn't be going through this hassle.
You would think because OP chose to go to Richmond Subaru, they would treat him properly, especially for the known fact that the other dealerships have better service.. but for whatever reason, even their manager is telling him to get lost? :fulloffuck:

I am really interested in what Richmond Subaru thinks they have as a defensive argument.

It's not even my car and this is making my blood boil.

[GLOW]

Someone should let Richmond Subaru know about this thread.
The people who run it should be aware that the people working there is ruining it's rep and business.

Hello all - our General Manager has spoken with the client and is working directly with him to rectify his concerns. Thank you all for your comments we do value them.

they're aware

i hope OP changes his richmond subaru license plate cover and add "DON'T buy from" in front of it :troll:

[Ronith]

If he gets a full repaint on the car. He should get it repainted at the shop of his choice + get the diminished value of his car.

[Energy]

Someone else mentioned earlier that Richmond Subaru should give him a new STI and take his car back and use it as a demo.

If I were them this is what I'd do.

[Little Tea]

I lurk a lot, don't usually post.

Many years ago a friend picked up a new STi, on delivery day he asked for a nice STi keychain.

"No, we are not giving it to you. We already gave you a wicked deal on the car, you are not taking anymore free things from us."

Right, they said it. :rukidding:

I myself put down a $1000 deposit on a WRX, days later a different sales guy called me and told me he had sold the car I wanted, told me to "deal with it".
:accepted:
This was followed by a long and bitter battle, involving NASIOC and some local friends with Subaru connections.

The day I was in the GM's office to pick up the cheque.

"Why did you have to do this to us all over the internet?"
"You did it yourself" :fuckyea:

Richmond Subaru never saw a dime from neither of us ever again.

Keep in mind that this happened a long time ago. I know for a fact that there had been an ownership change over the last, say, 5 years or so. I had a chance to talk to one of the new managers within last year. I told him about these things.

"Send me an E-mail, I will keep you in the know over good deals and new things"

Glad I never did send that E-mail.

Now I am just gonna mention their name to boost our Google hits

Richmond Subaru Richmond Subaru Richmond Subaru Richmond Subaru Richmond Subaru Richmond Subaru Richmond Subaru Richmond Subaru

[em1.ac]

On Nasioc forums, from 2003, titled "Another Richmond Subaru Story"

Another Richmond Subaru Story. - NASIOC (http://forums.nasioc.com/forums/showthread.php?t=307674)

Copied to here:

"So my driver side headlight isn't lighting up very brightly and I suspect it's a melted headlight socket. Ashtaron14 got it done there for 50 bucks and i thought it coudlnt' be that bad, and it was the only place that wasn't busy. I go during my lunch break and get there on the dot at 12:30(the time of my appointment). I ask them to check the headlight and while they are at it could they please pop out my driver side vent. So I wait and wait, finally at 1:10 my car rolls in the garage. 40 minutes pass and my car looks like it's done and they drive it out. It turns out, they forgot to check my headlight and took 40 mins popping out the vent. They then take another half or so hour checking my headlights and find nothing. I'm charged only 0.2 hours, but I basically paid 20 bucks to get something done that I've had them do in like 10 seconds for free (popping out the vent). I just got back to work and I'm about 2 hours over my lunch break :O

Dumbasses."

I can guarantee if you spend 30 minutes of your time searching for Richmond Subaru reviews on Google, your going to be shocked....:accepted:



dcgear
Scooby Specialist

Member#: 14254
Join Date: Jan 2002
Chapter/Region: VIC
Location: Vancouver B.C
Vehicle:
2005 Impreza WRX STi
Aspen White

Send a message via MSN to dcgear


i think its time someone wrote a letter to subaru canada to file a complaint against richmond subaru. i always see bad things posted about them and i think someone should really do it.

just a thought..

Creepy Richmond Subaru Youtube video...
looks like the salesman webcam from his desk..

http://www.youtube.com/watch?v=3DdOnLHcKU4

[911fanatic]

To the OP, sorry to hear about your ass raping at the hands of Richmond Subaru. If you have the time, you are more than welcome to come by my shop. We can take some paint thickness readings and some pics that will help determine whether or not the paint can be saved. If its not salvageable, the info may help you in your endeavour to get the car replaced. Painting it is an option, and given the softness of new Subie paint, may be worth looking at as long as its done properly. A properly painted car will run in excess of $7k. If there is anything I can do to help, pm me here or call me at 604.561.5121

Ken

[CorneringArtist]

MindBomber, about that guy on H-T that seems like he "knows" what he's talking about, saying that NO car is perfect out of the factory, does he actually know what the hell he's going on about, or is he just a complete fucking tool on the forum in general?

[bobbinka]

Yes, I totally understand where you are coming from, but seriously... what are the chances? If they wouldn't even give him a refund on the first place, just $500, I don't think they will give up a brand new STI.

this shouldn't even be about bargaining or negotiating for something. it's about making things right. just cause they don't want to do it doesn't mean they can't do it. i'm not going to ask for something that they're more likely to comply with just cause i know they don't want to give me a new car.

if you find a cockroach in your meal, would you argue for a new meal free of charge or settle for them picking the dead thing out of it and telling you it's okay to eat? (yes, there's a price difference between that a car, but you get my drift)

[DsZ24]

Yes, I totally understand where you are coming from, but seriously... what are the chances? If they wouldn't even give him a refund on the first place, just $500, I don't think they will give up a brand new STI.

If all of this bad press sticks around for days or weeks or however long and continues to grow they'll end up losing quite a bit of business. So you would think they would do whatever it takes to make the op happy and keep this story from spreading around even further.

[MindBomber]

MindBomber, about that guy on H-T that seems like he "knows" what he's talking about, saying that NO car is perfect out of the factory, does he actually know what the hell he's going on about, or is he just a complete fucking tool on the forum in general?

Just the standard pathetic troll who lives under a bridge and has nothing better to do than annoy people on a Honda forum.

I've just ignored every post he made, the honda-tech thread is appearing high on google search results for Richmond Subaru and creating negative publicity, and those were my exact goals in creating it.

[em1.ac]

If all of this bad press sticks around for days or weeks or however long and continues to grow they'll end up losing quite a bit of business. So you would think they would do whatever it takes to make the op happy and keep this story from spreading around even further.

That's the thing, I spoke to Belaud yesterday and Richmond Subaru is claiming that, "We are dealing with the customer. Thank you for your comments". In reality, they have not said a word to Belaud other then, "Bring the car in on Monday" I sincerely hope CTV, Global, all the local forums and any other social media outlet gets involved to send a message to Richmond Subaru. "You cannot screw customers around and get away with it" Well... at least NOT this time.

I will GLADLY book a day off of work to go down to Richmond Subaru and hand out flyers and warn potential customers of the absolute shit hole dealership it is along side with all the other RS, Nasioc members!

[MindBomber]

Richmond Subaru's Google reviews aren't exactly positive.

lightning ‎ - 21 Feb, 2012
I feel completely duped! They verbally told me one price and charged something else on paper. Yes, my mistake was that after a long day I did not carefully read the final price they charged till it was too late. PLEASE don't make the mistake I made and stay away from Richmond Subaru.

Crystal ‎ - 21 Sep, 2011
The sales person was super rude. Went for a test drive to see how the Impreza feels then he cracked a comment about us taking it out for too long (um, Richmond traffic sucks so majority of the time, we were stuck behind some idiot who can't drive!) Just super rude and a very unpleasant feeling. I ended up getting a Subaru Impreza but from another location.

conan ‎ - 1 Jun, 2011
Totally a rubbish~~inexperienced salesmen~and they will charge you more than any subaru dealer in Vancouver. If you wanna buy a subaru, just stay away from it. They wannna 1500 non-refundable deposit for testing drive a sti, while you just need to pay 500 that is refundable at other dealerships

avdsa ‎ - 9 May, 2011
Shopping for a Subaru here few months back. After 1 hr. bargaining, manager gave a price IDENTICAL to another Subaru dealer's online listed price. Bought my car at the other dealer obviously (not without bargaining of course)!

Dominic ‎ - 8 Oct, 2010
Parts Advisors are way less than professional Been a parts customer of Richmond Subaru a few times. The experience has been less than pleasant. Those guys there are rude and mean. They don't man the parts counter as they are usually hidden in their office. I will drive a little bit farther to Vancouver from now on

Richmond Subaru Richmond Subaru Richmond Subaru Richmond Subaru Richmond Subaru Richmond Subaru Richmond Subaru Richmond Subaru

[imp>dom]

now i feel bad to have bought those prepaid cheap oil changes. even tho it's only $14, seems like they dont deserve any

[em1.ac]

www.yelp.ca
1.0 star rating
2/25/2012

I went there because I bought the Indulge Living oil changes that included car wash and vacuum. They were not friendly at all and did a poor job. I tried to be helpful and let them know that they had some bad reviews on a Subaru forum that I like. They basically said that people on those forums don't know what they are talking about and they are a bunch of complainers. I explained that the reason I even brought it up was that I was hoping to help change their bad rep on said forum if they did a good job. They didn't get it, and proceeded to provide below average service. The promotion that I bought said what the tax should be but they tried to charge me way more. I actually had to fire up my laptop to prove that they were wrong. Instead of apologizing they acted like they were doing me a favour. Next time I went they did the same thing and I didn't feel like arguing with them. They took really long and my car was dirtier than when I showed up. I won't go back.

__________________________________________________ _________________________________________

Dating back to the year 2000
Off of Subaru Forums (NASIOC)

Old 05-27-2000, 04:46 AM #1
Katsudon
Scooby Newbie

Member#: 24
Join Date: Jun 1999
Chapter/Region: VIC
Location: Vancouver, B.C., Canada
Send a message via ICQ to Katsudon

Exclamation My visit to Richmond Subaru for servicing. (LONG)
I went to Richmond Subaru for a chatter problem with my clutch. It chatters for about 5 minutes when I don't drive the car over-night and then drive it first thing in the morning. This chatter has been bugging me since the beginning and throughout the winter, but it seemingly went away these past few days. I have no explanation on how this happened, but the thought of it coming back just made me sick. I brought my car in on thursday and they gave me a call during friday morning. It was nice of them to give me a courtesy car for without it, I had no way to get home. I've read the STi M-list and someone said that it had to do with a weak pressure plate for the clutch. When they called me back, the said that everything was in normal working condition. I wasn't satified with their check-up, I told them to check their service bulletins or anything like that for a probable faulty pressure plate. (I have never done a high rev. launch with my car. The most I did was at 2500) The service clerk told me that if I wasn't satisfied with their check-up, I can go straight to the dealer and talk to the Subaru Rep. of Canada as she was at the dealership til 3 pm. I was working at the time and said that I couldn't make it because I get of at 6 pm. My 1 hour lunch break was coming up so I decided to drop buy and see what they can do to resolve my unsatifactory situation. When I go there, they were surprised to see me. I dealt with the service clerk and tried to explain the situation as clearly as possible. She then asked if I had done any kind of modification to my car. I told them that I had changed the exhaust and lowered the car. I asked if changing my exhaust would be alright and she yes. She then went to the service bay and talked to the rep. She then came back and told me the Rep. is voiding my warranty because I changed my springs. The clerk stated that 'the performance springs damaged my clutch'. I was totally furious when she said that. How can my springs have anything to do with my clutch??? She then said that "each part of the vehicle is related to ALL the other parts". I snapped at her and said "so what you're saying is that my warranty will be voided when I have a busted brake light and you say that it's due to changing to a performance exhaust... That's what you're telling me right now!" She was speechless so I told her that I wanted to the rep. immediately. The Subaru rep. was quite nice to me and she did not agravate me further. I calmed down and asked her how can lowering my car can cause damage to the clutch. She clearly stated that if a part is damaged due to a modification, then that part will not be covered under warranty. I totally understand that and took the risk. But the chattering clutch had nothing to do with my springs. I do not know why the clerk keep on insisting to void my warranty. She kept on insisting that if I wanted the clutch checked out and replaced, I have to fork out the repair money first. I they find that the clutch or pressure plate is faulty, then they will reimburse me for the replacement. She stated that they 'have approved warrantied clutch replacement before, but it is a very rare case... One or TWO at the most!" I've been on this bulletin board for quite some time now and have read that quite a few ppl have this problem. I really wonder if Subaru knows about it. My guess is that they do and that's why they changed to a different pressure plate half way through the MY99 production. She made a point that if the evidence isn't there then they can't do anything with it. She was right, so I guess I will have to wait until the chatter comes back. But even when it comes back, I wouldn't bring my car to Richmond Subaru nor will I buy a car from that dealership EVER! The funny thing is that Richmond Subaru is the only dealership that sells the fabricated WRX ver 5 bumper which is not approved by Subaru Canada. They do their own modification to a car themselves, but they won't let you do your own modification. Does that make sense to you?


Thanx for hearing me out if you read the entire thing. I feel much better now after letting it all out.

Mike
99 RS

[BillyBishop]

I know that it's been mentioned a few times in this thread, but has anyone contacted the media?

I'm going to send an email to Lynda Steele; it'll definitely help if a lot of you guys do the same.

steeleonyourside@ctv.ca

[imp>dom]

Someone should let Richmond Subaru know about this thread.
The people who run it should be aware that the people working there is ruining it's rep and business.


well if their boss is not reading any of this then the chance is he doesn't care. cause and effect.

[!Yaminashi]

To the OP, sorry to hear about your ass raping at the hands of Richmond Subaru. If you have the time, you are more than welcome to come by my shop. We can take some paint thickness readings and some pics that will help determine whether or not the paint can be saved. If its not salvageable, the info may help you in your endeavour to get the car replaced. Painting it is an option, and given the softness of new Subie paint, may be worth looking at as long as its done properly. A properly painted car will run in excess of $7k. If there is anything I can do to help, pm me here or call me at 604.561.5121

Ken

This. If nothing else can be done and detailing is your only option, Ken is the guy you wanna take your car to.
He'll baby your car more than you will, guaranteed
Posted via RS Mobile (http://www.revscene.net/forums/announcement.php?a=228)

[RCubed]

Im cutting a bunch of "Boycott Richmond Subaru" decals to give out free during the next casual meet up.

[IMASA]

Im cutting a bunch of "Boycott Richmond Subaru" decals to give out free during the next casual meet up.

I'd rock one, they screwed my folks twice with their 2002 Impreza TS.

[spoon.ek9]

i'm late to the party but i'll say this:

i've worked in the automall and if i had ever rolled a brand new car into the delivery bay in that horrid condition the amount of anal raping i would have received would have been comparable to that of a pornstar.

hell, even a few drips of water trickling down from the grill was NOT acceptable. even when it rained, customers would ask us to dry it off before accepting delivery and we obliged every time because we had nothing to hide.

there seems to be this lingering generation of salesman/managers who think they are invincible; who doubt the power of the internet and social media.

Wake. The. Fuck. Up.

PS: best solution is to trade for a new car. i would accept nothing less than that. you paid for new, you should get new. end of story. it's not rocket science Richmond Subaru.

[DeadNight]

if they dont give you full compisation and fix/give you a new sti bring it to the spring meet and put up a sign pointing at your car and it will say THIS IS WHAT RICHMOND SUBARU DOES TO YOUR CARS. XD

[skiiipi]

https://www.facebook.com/ctvlyndasteele

i left a message on Lynda Steele's wall
if enough of us urge her to "cover" the story, many CTV will.....

[em1.ac]

https://www.facebook.com/ctvlyndasteele

i left a message on Lynda Steele's wall
if enough of us urge her to "cover" the story, many CTV will.....

I sent her a message on FB. Linking all the threads that I know of regarding this topic on various forums. If everyone chips in, messages her or even "likes" the facebook comment. They will notice.:fuckyea:

[omega_cc]

i'm late to the party but i'll say this:

i've worked in the automall and if i had ever rolled a brand new car into the delivery bay in that horrid condition the amount of anal raping i would have received would have been comparable to that of a pornstar.

hell, even a few drips of water trickling down from the grill was NOT acceptable. even when it rained, customers would ask us to dry it off before accepting delivery and we obliged every time because we had nothing to hide.

there seems to be this lingering generation of salesman/managers who think they are invincible; who doubt the power of the internet and social media.

Wake. The. Fuck. Up.

PS: best solution is to trade for a new car. i would accept nothing less than that. you paid for new, you should get new. end of story. it's not rocket science Richmond Subaru.

I've been working at the automall for around two years now, and yes. its true that if the customer complains then you must rectify it. But honestly.. there have been many times where i've been approached, as a lot guy from my sales manager, to just take a car from our compound and just wash it "to the best of my ability", even though the car has never been detailed.

-bird shit on the top eating away at the paint? "out of sight out of mind".
-heavy scratches on driver side quarter panel? "dont dry that portion of the car off so the water makes it more difficult to see the damage".
-damage on rear bumper? "put the plate over it...nice! it covers it, leave it like that." all by my sales managers or by the sales staff.

as well, we arent even supplied with hand mitts. only the long brushes. therefore your new pristine $80,000 car will definitely come with tiny visible scratches. when i asked the sales managers what happens if the customer figures out that the car is not in the best condition that a new car should be at, i'm told to "leave it alone, once they drive off the lot its their problem." :fulloffuck: and thats just one of the many things that i know dealerships do. the list goes on and on.

honestly, i've lost all respect i had before for dealerships, planning on leaving very soon. sick of this shit. they will cut corners when you let them. 80% of the people who this has happened to dont notice it, who would expect a dealership to stoop this low? the dealership will only do something about it if the customer "complains" about it enough.

sack up and get a new ride bro. you deserve nothing less.

edit: just to help increase google hits

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[Matsuda]

http://i209.photobucket.com/albums/bb124/Matzuda/richmondsubaru.jpg

[CorneringArtist]

Im cutting a bunch of "Boycott Richmond Subaru" decals to give out free during the next casual meet up.

Count me in. The more people see the decals on the road, it'll get people thinking "Why would that person boycott that place?", and in turn have them find out for themselves.

[duy-]

having worked for a dealer, in my experience if i were to buy a new car or service my car... ill always pass on the complimentary wash / detail

[skiiipi]

Just realize I have a Richmond Subaru license plate holder still, time to get rid of that!

[LP700-4]

Burn it, film it burning, post it on their facebook :troll:
Posted via RS Mobile (http://www.revscene.net/forums/announcement.php?a=228)

[lil_kid]

reposted to TSXclub:

Stay away from Richmond Subaru! - Acura TSX Club : Acura TSX Forum (http://www.tsxclub.com/forums/automotive-discussion/58417-stay-away-richmond-subaru.html#post836431)

I know the crowd there is small, but i hope every bit helps!

[Datsun]

Welp, time to dust off the ol' gif.

http://i233.photobucket.com/albums/ee40/vpfreemrusername/disgunbgud1-1.gif

[mac25]

people please write into ctv news and ask them to air a report, they can be contacted at their customer alert email here, alert@ctv.ca. if enough of us write in hopefully we can help this guy.

or at least coment on the facebook page or the google map review, like mindbomb said.

[EmperorIS]

lool the retard detailer at richmond subaru is just some wanna be poser that has no knowledge whatsoever

[ilvtofu]

lool the retard detailer at richmond subaru is just some wanna be poser that has no knowledge whatsoever

At the end of the day it's the GM's accountability that is really on trial here, you can hire shitty people but if they fuck up you better be willing to take the shit for it and make it right for your customers.

[busdriverman]

just sent an email to ctv requesting a report on the incident

i briefly described the scope and magnitude of the situation through a mini essay lol
Posted via RS Mobile (http://www.revscene.net/forums/announcement.php?a=228)

[em1.ac]

just sent an email to ctv requesting a report on the incident

i briefly described the scope and magnitude of the situation through a mini essay lol
Posted via RS Mobile (http://www.revscene.net/forums/announcement.php?a=228)
Thank you very much! I also sent an email in :) let's get this going guys!

The people 1
Corporations 0
Posted via RS Mobile (http://www.revscene.net/forums/announcement.php?a=228)

[LP700-4]

lol all they're posting now is this. Every day.
Our client has been speaking with our General Manager and will be meeting with him next week. We value our clients and will always work with them to ensure satisfaction

[belaud]

I have not been speaking with the damn GM, he's only told me to go in on Monday.

I've also been contacted by Jalopnik, we'll see where it goes from here.

[CRS]

I have not been speaking with the damn GM, he's only told me to go in on Monday.

I've also been contacted by Jalopnik, we'll see where it goes from here.

:heckno:

The way Richmond Subaru has tried to make it sound was that he is in constant contact with you and that you're just finishing things up.

:failed:

[FS1992EG]

I think that everyone should have Linda Steele and Olsen from Olsen on your side on their e-mails and the number of a good lawyer and the BBB on speed dial.

I have never been satisfied with any dealership that I have dealt with but I always to hit in the nut sack from their terrible customer service.

[godwin]

You should post a rebuke underneath their post.

I think it will be up to Subaru Canada to buy back the car, probably won't be the dealership.

The thing is if the car is bought back and it went through a repaint, since it is not an ICBC claim; it will not be on any Carproof / carfax database.. so when the dust settles.. the OP might want to let us know the VIN so we all know not to pay retail value for it.

It sounds like the detailer was learning how to use wool pads (rather than foam) and burnt the paint as the result.

As for comments about "they should have known" etc.. It is human instinct to try to contain / cover up screwups. I think this example shows the dealership organisation has a few glaring faults especially their PR department.

I have not been speaking with the damn GM, he's only told me to go in on Monday.

I've also been contacted by Jalopnik, we'll see where it goes from here.

[Truenosan]

The thing is if the car is bought back and it went through a repaint, since it is not an ICBC claim; it will not be on any Carproof / carfax database.. so when the dust settles.. the OP might want to let us know the VIN so we all know not to pay retail value for it.

A proper paint job will cost more then $2000. Any damages over $2000, you have to declare it (Although with the way this dealership seems to run things, I doubt they would)

[godwin]

I thought that is only through insurance claims that you have to declare it. I highly doubt they will be going through any insurance company for this.

A proper paint job will cost more then $2000. Any damages over $2000, you have to declare it (Although with the way this dealership seems to run things, I doubt they would)

[Lomac]

If the dealership claimed it under insurance, then yes, it would show up on various reports. But if they do it in-house and eat the cost, there's no record of the car being repainted.

[em1.ac]

I cannot wait for Monday.
Posted via RS Mobile (http://www.revscene.net/forums/announcement.php?a=228)

[belaud]

Hello Guys,

Small update from myself personally.

I went to check just now and...the rain has already washed away the "pristine" look on the spot the detailer polished. It now looks indistinguishable with the rest of the car, it would seem detailing this car wont do the car good anymore, unless I kept the car as a garage queen.

So a lot of you were right, it would seem this problem will keep coming back out unless I continuously bring it back in every month or so.

I will also be going there at 5:30PM after work, so expect me to arrive at around 6PM. Feel free to wait outside for a live update.

Also, I had demanded money back, but they refused, I would not pay $330 for my paint to be destroyed, then another $400 to have it fixed, thats not how I work. They "tried" to fix it, but made it worse, now the damage is pretty much irreversible.

I understand a lot of you are saying I'm dumb for taking delivery under the rain and everything, but I've dealt with other Subaru dealerships, they did not take advantage of my trust and naivety, I had a lot of trust going into Richmond Subaru simply because of my prior experience with the name SUBARU. In the end, I understand this is partially my fault for even beginning to trust Richmond Subaru, but I have not given up on trusting other dealerships such as Don Docksteader and Specialty Subaru. Even Wolfe Subaru has no problems like Richmond Subaru, my friend bought a '11 STI there with no problem, had issues with the car, it was rectified right away.

[loong]

meet at richmond subaru for support tomorrow anyone?

[MindBomber]

Hello Guys,

Small update from myself personally.

I went to check just now and...the rain has already washed away the "pristine" look on the spot the detailer polished. It now looks indistinguishable with the rest of the car, it would seem detailing this car wont do the car good anymore, unless I kept the car as a garage queen.

So a lot of you were right, it would seem this problem will keep coming back out unless I continuously bring it back in every month or so.

I will also be going there at 5:30PM after work, so expect me to arrive at around 6PM. Feel free to wait outside for a live update.

Belaud, if you don't mind a suggestion, discretely record the audio of your conversation with the GM. Most if not all smart phones and tablets have a voice recording feature and if you catch him saying something like this it would be very beneficial to you..

"Once i give you this business card, I don't ever want to see your face here again."

[Matsuda]

I was about to suggest a hidden camera lol

[dark0821]

not sure if 50 people showing up at a dealership on Monday 6pm will be beneficial to the OP in this case... just saying...

[GC8]

+1 on recording it with your smartphone

[2010 WRX]

As mentioned elsewhere, I'll come by to see what happens. I don't see how a few people showing up would hurt. I'm not trying to incite an angry mob or anything... just sayin...

[civicyvr]

l really hope it gets bought back OP. It's a new car for goodness sake.

[BoostedBB6]

I would be there if I could make it in time.
Tired of stealerships!
Posted via RS Mobile (http://www.revscene.net/forums/announcement.php?a=228)

[BaoTurbo]

Probably meet outside yoahan across the street while OP is with the GM. When it's done, the OP can meet the rest of the guys up on an update and see how everything goes from there instead of a ton of ppl outside the dealership blocking other customers *cough*. Well assuming people roll in with a ride each there isn't going to be much space
Posted via RS Mobile (http://www.revscene.net/forums/announcement.php?a=228)

[em1.ac]

Belaud, I'll support you bro!!! I've lost all respect for Richmond Subaru
Posted via RS Mobile (http://www.revscene.net/forums/announcement.php?a=228)

[RabidRat]

Im cutting a bunch of "Boycott Richmond Subaru" decals to give out free during the next casual meet up.

I'd rock that. ;)

[artmotion]

Belaud, if you don't mind a suggestion, discretely record the audio of your conversation with the GM. Most if not all smart phones and tablets have a voice recording feature and if you catch him saying something like this it would be very beneficial to you..

"Once i give you this business card, I don't ever want to see your face here again."

I would agree. But wouldn't posting that on this thread totally give it away to Richmond Subaru? They do have 2 accounts on here... Anyways, I guess no matter what, the most important thing is that OP gets what he deserves. @belaud I hope you get a new car. No customer should have to go through this horrible experience.

[RabidRat]

meet at richmond subaru for support tomorrow anyone?

I'm going to try to make it out there tomorrow. I think it's a good idea to meet up with Belaud at Yaohan across the street like BaoTurbo says, as this is pretty last minute and we're not really organized yet.

I suspect not too many people can make it on such short notice, but I've posted something up on Unofficial Meets forum:
http://www.revscene.net/forums/663748-richmond-subarus-service-meet-tomorrow-yaohan-6pm-monday-feb-27th.html

Disclaimer: I am participating in this as a member of the community, and not in any official capacity with Revscene.

[Over9K]

I cannot wait for Monday.
Posted via RS Mobile (http://www.revscene.net/forums/announcement.php?a=228)

The Mamas & The Papas - Monday Monday - YouTube

[RabidRat]

The Mamas & The Papas - Monday Monday - YouTube (http://www.youtube.com/watch?v=h81Ojd3d2rY)

This needs to be Richmond Subaru's official theme song.


Every other day, every other day,
Every other day of the week is fine, yeah
But whenever Monday comes, but whenever Monday comes
You can find me cryin' all of the time
:lol

I suspect Mondays suck for all of their customers when they come outside to a car full of fucking scratches and swirls.

[dyan]

Fuck.. would love to go as i bought my 2011 impreza there.

but i have work :(

[anti-vip]

ill go hahaha are we gonna crowd their parking lot?...lol

[em1.ac]

This is going to be EPIC
Posted via RS Mobile (http://www.revscene.net/forums/announcement.php?a=228)

[RabidRat]

ill go hahaha are we gonna crowd their parking lot?...lol

No let's save that for when we're good and organized.

For now let's just meet at Yaohan across the street.

[belaud]

sigh... GM cant see me on monday. dont come tomorrow. Im so pissed off right now. i dont even. wow.
Posted via RS Mobile (http://www.revscene.net/forums/announcement.php?a=228)

[supafamous]

sigh... GM cant see me on monday. dont come tomorrow. Im so pissed off right now. i dont even. wow.
Posted via RS Mobile (http://www.revscene.net/forums/announcement.php?a=228)

What's his excuse?

[z3german]

sigh... GM cant see me on monday. dont come tomorrow. Im so pissed off right now. i dont even. wow.
Posted via RS Mobile (http://www.revscene.net/forums/announcement.php?a=228)

So you arnt going to Subaru tmr? They post poned compensating you?

[belaud]

Hes "unavailable." i am not going to subaru tmw.
Posted via RS Mobile (http://www.revscene.net/forums/announcement.php?a=228)

[XplicitLuder]

perhaps they looked in this thread and since so many ppl wanna go then they made that us their excuse to not see you ? prob shouldnt make a thread to go lol

they might feel threatened by that idea. Just a guess

[anti-vip]

more time gathering human lol

[RabidRat]

The GM backed out on you? Those fucking idiots, they've just made this worse :lol

[AstulzerRZD]

More like media gathering. Someone should make the manager do the encounter outside and film it all

[z3german]

Hes "unavailable." i am not going to subaru tmw.
Posted via RS Mobile (http://www.revscene.net/forums/announcement.php?a=228)

The GM must be some kind of idiot for being unavailable to you. Whatever he is busy with during this time better have been worth the amount of customers he could have gotten back by making this situation URGENT and fixing it. Its just an after thought to him, its something that can be dealt with after. What an idiot... This action just shows how little he cares about the company, regardless of whether you get proper compensation or not, because of this action i am NOT EVER buying from Olympic Motors. I will be posting on their facebook wall, GM not being available tmr has just made me very, very, upset.

[DsZ24]

Hopefully ctv and linda steele contact you tomorrow then and you get to tell them your story. Will really show richmond subaru what it cost to ignore you for one more day.

[kkttsang]

wow!?! Then why do they keep saying they are trying to rectify the problem with the client. That also a lie.

I'm getting pretty piss even though I have nothing to do with this.
Its like they are saying f off and f you to all the consumers.

[belaud]

he says he previously told me he was unavailable after 530. i guess im hard of hearing
Posted via RS Mobile (http://www.revscene.net/forums/announcement.php?a=228)

[RCubed]

what the fuck? this is ridiculous.

[z3german]

he says he previously told me he was unavailable after 530. i guess im hard of hearing
Posted via RS Mobile (http://www.revscene.net/forums/announcement.php?a=228)

Considering the magnitude of the problem, if you say you want to meet him in fucking 3 am in the morning he should be bending over with his pants down for you. OSKJHFHSDOIFH THIS GETS ME SO FIRED UP :yuno::gun::gun::gun::2finger::flamemad::flamemad: :facepalm::seriously::fulloffuck:

[supafamous]

For reference:

https://www.facebook.com/pages/Richmond-Subaru/163314440351154?sk=wall
https://www.facebook.com/SubaruCanada?sk=wall

https://twitter.com/#!/RichmondSubaru
https://twitter.com/#!/subaru_canada

Subaru Canada PR Manager: Joe Felstein, jfelstein@subaru.ca
Subaru America Director of Communications: Michael McHale mmchale@subaru.com

[MindBomber]

Quite a few posts already about the cancellation on both Subaru Canada and Richmond Subaru's web pages already, keep it up everyone!

Remember, write into Linda Steele!

Even a a couple sentences telling her you want to see the story covered is enough!

[em1.ac]

Seriously!? I think a vein just popped in my forehead! I am lit! Omg I am pissed!!!!
He is stalling... Congratulations Richmond Subaru!
Dumbest move EVER
Posted via RS Mobile (http://www.revscene.net/forums/announcement.php?a=228)

[RabidRat]

he says he previously told me he was unavailable after 530.
Posted via RS Mobile (http://www.revscene.net/forums/announcement.php?a=228)

Dude. He expects YOU to take time off your work to come see HIM? Fuck THAT.

Given what's about to unfold for them here, he should be grateful to get a chance with you. Things are about to get a whole lot worse for them.

[Paradise240]

With all this BS the dealership has thrown you, I'm willing to bet the GM is available but just threw you some excuse to get out of the meeting.

[em1.ac]

I just "owned" Richmond Subaru via twitter...

#FeelsGoodMan
Posted via RS Mobile (http://www.revscene.net/forums/announcement.php?a=228)

[AstulzerRZD]

What's their twitter?

[dark0821]

wow.. i went to eat dinner and this is what has greeted me after i cam back...

oh this is getting me fired up alright... =.=

I bet the manager is just shitting his pants right now... having a panic attack eh xDD
Skipping out on work cant help you now...

OP, I feel for you

I guess more time to get things organized...

[jimmerz]

just searched richmond subaru on facebook
then something interesting came up
some guy on my list has this in his info

http://a8.sphotos.ak.fbcdn.net/hphotos-ak-ash4/430674_10150601831215665_505425664_9608847_9134962 17_n.jpg

http://i3.kym-cdn.com/entries/icons/original/000/006/482/template.jpg

[em1.ac]

What's their twitter?

@RichmondSubaru :)
Posted via RS Mobile (http://www.revscene.net/forums/announcement.php?a=228)

[em1.ac]

just searched richmond subaru on facebook
then something interesting came up
some guy on my list has this in his info

http://a8.sphotos.ak.fbcdn.net/hphotos-ak-ash4/430674_10150601831215665_505425664_9608847_9134962 17_n.jpg

http://i3.kym-cdn.com/entries/icons/original/000/006/482/template.jpg

I think you just hit gold....
Posted via RS Mobile (http://www.revscene.net/forums/announcement.php?a=228)

[extracrunchie]

this is a load of horse SH*T

[CRS]

just searched richmond subaru on facebook
then something interesting came up
some guy on my list has this in his info

http://a8.sphotos.ak.fbcdn.net/hphotos-ak-ash4/430674_10150601831215665_505425664_9608847_9134962 17_n.jpg

http://i3.kym-cdn.com/entries/icons/original/000/006/482/template.jpg

If there was ever a time to get the inside scoop.

This is that time.

It may subsequently be that time to delete this person off facebook.

[mac25]

again, others and i have already written an email to Linda at CTV. Since the link is a bit hard to find, her email address is

steeleonyourside@ctv.ca

JOIN THE PEOPLE, JOIN THE FIGHT! =D

already emailed

1. mac25
2.
3.
4.
5.

[MindBomber]

Lynda Steele at CTV:
steeleonyourside@ctv.ca

already emailed

1. mac25
2. MindBomber
3.
4.
5.

Joel Felstein, PR Manager:
jfelstein@subaru.ca

already emailed

1. MindBomber

[gwh0803]

emailed!

edit: detailer on richmond subaru's website is not the person on jimmerz' list. picture removed.

[BaoTurbo]

This thread is about to be more epic right behind Dr. Mike's. Except Dr. Mike's story is more epic with the tranny and rs beatdown crew. :lawl:

[TOS'd]

Except Dr. Mike's story is more epic with the tranny and rs beatdown crew. :lawl:

Except there's nothing to show for it.

[Gh0stRider]

whos this?

http://img.photobucket.com/albums/v476/TRD604/MISC/subarutwitter.jpg

[mac25]

"WOAH! i think Vtec just kicked in!"



Lynda Steele at CTV:
steeleonyourside@ctv.ca

already emailed

1. mac25
2. MindBomber
3. gwh0803
4.
5.

Joel Felstein, PR Manager:
jfelstein@subaru.ca

already emailed

1. MindBomber
2. Mac25
3.

[Gh0stRider]

Got a gripe? Getting the runaround? Fighting the good fight? Let Marketplace know. You can get in touch with us a few different ways:

Phone:
1-866-535-3786 (toll-free)

Fax:
416-205-2246 Mailing Address:
CBC News: Marketplace
P.O. Box 500
Station A
Toronto, ON
M5W 1E6
Email: marketplace@cbc.ca

Marketplace | Canada's Consumer Watchdog: We've Got Your Back (http://www.cbc.ca/marketplace/)
http://www.facebook.com/cbcmarketplace

[supafamous]

whos this?

http://img.photobucket.com/albums/v476/TRD604/MISC/subarutwitter.jpg

Negative Gh0stRider, the pattern is full.

[2010 WRX]

OMG I'm going to freak out here! Do they know how pissed I am that they cancelled like that!

Lynda Steele at CTV:
steeleonyourside@ctv.ca

already emailed

1. mac25
2. MindBomber
3. 2010 WRX
4.
5.

OMG I'm about to have a heart attack I can't believe how pissed I am that they cancelled like that!

Joel Felstein, PR Manager:
jfelstein@subaru.ca

already emailed

1. MindBomber
2. 2010 WRX

[mac25]

thx ghostrider! i sent an email to cbc as well =D

[k3mps]

Lynda Steele at CTV:
steeleonyourside@ctv.ca

already emailed

1. mac25
2. MindBomber
3. gwh0803
4. 2010_WRX
5. bonestock

Joel Felstein, PR Manager:
jfelstein@subaru.ca

already emailed

1. MindBomber
2. Mac25
3. 2010_WRX
4.

and if that meet at Yaohan is still going on, I think Yaohan is a great place

1. RCubed
2. Matsuda
3. Bigbaddie
4. Taxmonkey
5. z3german
6. CorneringArtist
7. Energy
8. Bonestock
9. busdriverman
10. RabidRat
11. jivan6
12. 2010 WRX
13. w1nt3rw0lf
14. too_slow + possibly my brother. I have a 2.5RS and my fam has a 2012 Forester XT (3rd/4th Subaru in the family, NOT from Richmond Subaru)

[bobbinka]

reposted to BCmazda3 (http://www.bcmazda3.com/forum/index.php/topic,23482.0.html)

keep spreading this.

[MindBomber]

Posted on CBC Marketplace's Facebook wall

CBC News: Marketplace | Facebook (http://www.facebook.com/cbcmarketplace)

[jimmerz]

I went on their dealer website. Apparently their detailer is right at the open.

Richmond Subaru | New Subaru dealership in RICHMOND, BC V6X 2B8 (http://www.richmondsubaru.com/dealership/staff.htm)

10382

edit: forgot to say: emailed!

oh lol thats not the person on my list

[Gh0stRider]

Honda-Tech GDD ‏ @hondatechgdd Close
Richmond Subaru - Sti purchase and detailing nightmare.: Hey everyone. I'm reposting this from a Vancouver ba... bit.ly/xLKISj

CivicForums ‏ @CivicForum Close
Richmond Subaru - Sti purchase and detailing nightmare.: Hey everyone. I'm reposting this from a Vancouver ba... bit.ly/Auv6zA


ITS SPREADING!!

[LP700-4]

Lynda Steele at CTV:
steeleonyourside@ctv.ca

already emailed

1. mac25
2. MindBomber
3. gwh0803
4. 2010_WRX
5. bonestock
6. LP700-4

Joel Felstein, PR Manager:
jfelstein@subaru.ca

already emailed

1. MindBomber
2. Mac25
3. 2010_WRX
4. bonestock

[Gh0stRider]

also reach her at https://twitter.com/#!/CTVLyndaSteele

[insomniac]

been following this thread all along and havent posted yet. at this point im speechless. :facepalm:
telling people that they are dealing with OP directly when all they're saying is "come in for a talk"
just when you think they cant be any worse they decide to bail. but no worries, thats just more time for us to spread the news.

hopefully they wont offer you some shitty deal when you walk in. OP definitely deserves a new car or a full refund. sadly if they were to do that they wouldve probably done it right away days ago. expect the best and be prepared for the worse OP. good luck.

emailed.




Lynda Steele at CTV:
steeleonyourside@ctv.ca

already emailed

1. mac25
2. MindBomber
3. gwh0803
4. 2010_WRX
5. bonestock
6. LP700-4
7. insomniatic

Joel Felstein, PR Manager:
jfelstein@subaru.ca

already emailed

1. MindBomber
2. Mac25
3. 2010_WRX
4. bonestock

[zephyrantes]

ADD ME TO THE LISTS!!! Just emailed both Lynda Steele, and Joel Felstein.

Lynda Steele at CTV:
steeleonyourside@ctv.ca

already emailed

1. mac25
2. MindBomber
3. gwh0803
4. 2010_WRX
5. bonestock
6. LP700-4
7. insomniatic
8. Zephyrantes

Joel Felstein, PR Manager:
jfelstein@subaru.ca

already emailed

1. MindBomber
2. Mac25
3. 2010_WRX
4. bonestock
5. Zephyrantes

[em1.ac]

ADD ME TO THE LISTS!!! Just emailed both Lynda Steele, and Joel Felstein.

Lynda Steele at CTV:
steeleonyourside@ctv.ca

already emailed

1. mac25
2. MindBomber
3. gwh0803
4. 2010_WRX
5. bonestock
6. LP700-4
7. insomniatic
8. Zephyrantes
9. w1nt3rw0lf

Joel Felstein, PR Manager:
jfelstein@subaru.ca

already emailed

1. MindBomber
2. Mac25
3. 2010_WRX
4. bonestock
5. Zephyrantes
Posted via RS Mobile (http://www.revscene.net/forums/announcement.php?a=228)

[em1.ac]

Things gon get reeeeaaaal ugly for Richmond Subaru
Posted via RS Mobile (http://www.revscene.net/forums/announcement.php?a=228)

[imp>dom]

they are going to close their door at 4pm lol

[belaud]

Thank you for the support everyone,

I have emailed Warren (GM) as well as CC-ing Subaru of Canada on regards to my demands.

Hopefully, a new car is acceptable at this point.

1. Wasted my month's worth of time
2. the problem is still not fixed
3. the problem has become permanent
4. I have the full intention of buying out the car, why would i want it repainted just to have the value decrease significantly.

I can't believe I have to deal with so much shit.

[dark0821]

also emailed... OP, I am not going to lie, having the dealership taking back the car is almost impossible, but you never know right? just saying.. hope for the best but prepare for the worst...

Lynda Steele at CTV:
steeleonyourside@ctv.ca

already emailed

1. mac25
2. MindBomber
3. gwh0803
4. 2010_WRX
5. bonestock
6. LP700-4
7. insomniatic
8. Zephyrantes
9. w1nt3rw0lf
10. dark0821

Joel Felstein, PR Manager:
jfelstein@subaru.ca

already emailed

1. MindBomber
2. Mac25
3. 2010_WRX
4. bonestock
5. Zephyrantes
6. dark0821

and if that meet at Yaohan is still going on, I think Yaohan is a great place

1. RCubed
2. Matsuda
3. Bigbaddie
4. Taxmonkey
5. z3german
6. CorneringArtist
7. Energy
8. Bonestock
9. busdriverman
10. RabidRat
11. jivan6
12. 2010 WRX
13. w1nt3rw0lf
14. too_slow + possibly my brother. I have a 2.5RS and my fam has a 2012 Forester XT (3rd/4th Subaru in the family, NOT from Richmond Subaru)
15. dark0821

[belaud]

Near impossible, but still possible, if a new car is not possible (which it probably isnt), i would consider a repaint and a really big settlement.

[Super Dipper]

belaud:

i have one suggestion, after reading the GM cancelled his appointment with you bc it does not work with his schedule or whatever his excuse may be.

bring a lawyer. nip this in the butt at the first meeting, whenever that happens. Dont let them play games, dont give them the opportunity to offer a remedy. Go there, with a lawyer, and demand a new car. this is ludicrous.

good luck bud.

[Zeph331]

o shatttt i work near there. will def drop by haha

[godwin]

Honestly lawyering up should be the very last resort.. because the payoff is rather meagre in small claims court.

Do consult a law professional though.

Doesn't car dealership have their own standard committee etc too? In this case, small gov and self policing hurts the OP.

If it is done procedurally.. OP shouldn't have left the lot in the first place.

belaud:

i have one suggestion, after reading the GM cancelled his appointment with you bc it does not work with his schedule or whatever his excuse may be.

bring a lawyer. nip this in the butt at the first meeting, whenever that happens. Dont let them play games, dont give them the opportunity to offer a remedy. Go there, with a lawyer, and demand a new car. this is ludicrous.

good luck bud.

[dark0821]

For those of you too lazy to type out a full email, I have written it so now you can copy and paste it...
Yes i don't have the best English, so you know... haha... just bear with it xD
and I took the pictures of LP700-4

steeleonyourside@ctv.ca

Hi Lynda Steele,

I am writing to ask for your help on a case of mistreated customer at the mercy of a irresponsible car dealership in Richmond BC. Namely Subaru Richmond, a quick Google search will net you numerous horror stories from this car dealership.

A fellow forum member from Revscene.net has recently acquired a brand new Subaru Impreza WRX STi from the dealership, and upon delivery, the car's paint was "less than pristine" to say the least. After numerous attempts by the customer to have the dealership fix the problem over the course of a month (even to pay the dealership an extra $300 for a "detailing" job). The car was still returned to the customer in horrible shape. I have attached 10 images of the said "detail" job of a BRAND NEW car.

At this point, the customer has exhausted all options and wants to reach out to the community for help on dealing with this issue. I hope you find it worth your while to notify the public of such horrible customer service from Richmond Subaru, and also help my fellow friend out and bring justice to this situation.

source: http://www.revscene.net/forums/663309-richmond-subarus-service.html

Sincerely

========================================
========================================
jfelstein@subaru.ca

Hi Joel Felstein,

I would like to bring to your attention on a case of mistreated customer at the mercy of a irresponsible car dealership in Richmond BC. Namely Subaru Richmond, a quick Google search will net you numerous horror stories from this car dealership.

A fellow forum member from Revscene.net has recently acquired a brand new Subaru Impreza WRX STi from the dealership, and upon delivery, the car's paint was "less than pristine" to say the least. After numerous attempts by the customer to have the dealership fix the problem over the course of a month (even to pay the dealership an extra $300 for a "detailing" job). The car was still returned to the customer in horrible shape. I have attached 10 images of the said "detail" job of a BRAND NEW car.

At this point, the customer has exhausted all options on dealing with this issue. As the PR manager of Subaru Canada, I hope you find it worth your while to help my fellow friend out and bring justice to this situation. As car enthusiasts, we love that Subaru offer cars like the WRX and STi to consumers, as this incident has great negative impact on the business image of Subaru, please take this opportunity and show us consumers that Subaru can not only make great cars, but also take care of their customers.

source: http://www.revscene.net/forums/663309-richmond-subarus-service.html

Sincerely

[jaymac10]

Seriously, I've said it over at NASIOC, stop wasting your time trying to deal with the manager... he can't so shit.

MAKE AN APPOINTMENT WITH THE OWNER

I wouldn't go back to the dealership again unless it was to meet with the owner. You're just waisting your time...

Anyone know who is the owner of Richmond Subaru?

[busdriverman]

just sent emails to Joe and Lynda

Lynda Steele at CTV:
steeleonyourside@ctv.ca

already emailed

1. mac25
2. MindBomber
3. gwh0803
4. 2010_WRX
5. bonestock
6. LP700-4
7. insomniatic
8. Zephyrantes
9. w1nt3rw0lf
10. dark0821
11. busdriverman

Joel Felstein, PR Manager:
jfelstein@subaru.ca

already emailed

1. MindBomber
2. Mac25
3. 2010_WRX
4. bonestock
5. Zephyrantes
6. dark0821
7. busdriverman

[busdriverman]

here is the email i sent to Lynda Steele

do you think it is too long?

Hello Miss Steele,

My name is Clint and I am a member of Revscene, an online automotive enthusiast forum. As I am sure you are aware, one of our members recently had a very troubling incident with Richmond Subaru involving the delivery of a brand new vehicle in terrible condition and the refusal of the dealership to take responsibility and make any reasonable rectifications. Despite many diplomatic and patient attempts for a mutually fair remedial response, the staff at the dealership (including the general manager named Warren) have not only been unhelpful and unyielding, but also rude and even borderline hostile.

The scope and magnitude of this incident has spread extremely quickly. A number of various other automotive enthusiast forums on the internet have been informed and thousands of people have been urged to stay away from this dealership through the glory of social media. The incident is now being made aware not only on a national scale, but also international.

As you can see, this incident is not only about the disgusting and sub-par level of customer service that Richmond Subaru exhibits and the negative ramifications this has on Subaru Motors as a corporation, but it is also demonstrative of the power of social media, and just how hard a community will fight back when one of its members have been wronged by a bunch of tyrannical professionals who under-estimated the power of 20 year old kid and his community behind him all made possible by social media.

I believe that the scope and magnitude of the situation alone will make for a very compelling and interesting story, especially for a talented professional such as yourself.

I understand that you are extremely busy and I do want to thank you for taking the time to read my request for the coverage of this story.

Should you have any questions regarding this incident, please do not hesitate to contact me via email.

[spoon.ek9]

Someone should mention that even people in Toronto and Texas know about this case. I don't know how many local issues have ever spread across North America from right here in Richmond, BC.

You would think that Richmond Subaru would have smartened up and realized how bad this is and this is how they are choosing to deal with it :bowrofl:

:facepalm: x 1,000,000

[papasmurf2k3]

:nono:

Awful... just awful.

^Hey, don't forget about Mississippi!

[belaud]

I'm not your typical rich kid on Revscene who mommy and daddy bought their car for him, I saved an entire year driving around an echo, keeping my expenses ultra low, and I can finally afford my dream car through lease>own. Everything is paid for by me, I may only be 20, but I am willing to work for what I want, I am also willing to fight for what is right.

All that is said, I cannot afford a lawyer, I will not drag my parents into this because they have the money and I do not, I have more self respect then that. I will fight this on my own with the community.

It was a stupid buy, eating away at my entire pay cheque every time, but you know what? I'm extremely happy I have an STI, I'm extremely happy I could afford one and own one, call it my own.

Right now, I have twice the amount of grey hair, I've been majorly sick for the past week or so due to this unwanted stress from dealing with the car (and work), I've been skipping out on work because the dealership wants me to sacrifice my time in order to fix their mistakes. I want what is rightfully mine, a brand new STI with no flaws, the money I gave them trying to fix it, and the wasted time and effort going back and worth.

I expect nothing less, like many of you have said, being jerked around for a month with no results, I have had enough.

I demand a new car without the scratches and bullshit, I demand a car that hasn't been bagged for 30 KM back from the port, I demand not to be treated like some spoiled punk, I worked for what is mine, I do not expect this kind of treatment from a professional work environment. Especially a place that I dropped 50k on.

That being said, Tuesday, 6PM, that is set in stone.

Hi Brain:

Tuesday at 5:30 is fine.
I will see you then.

Warren

I see my name is now Brain.

[spoon.ek9]

LOL :rofl:

he can't even spell your name right. WOW.

[supafamous]

Hey,

Did you guys know that Google Ads for "Richmond Subaru" and "Subaru" go for really cheap if you target it to the lower mainland? Less than a dollar a day....

Just saying.

More to follow tomorrow? :whistle:

[bobbinka]

This guy's just giving people more and more reasons to dislike him. When he can't even spell a customer's name correctly, it just goes to show how little he even cares.

[z3german]

I'm not your typical rich kid on Revscene who mommy and daddy bought their car for him, I saved an entire year driving around an echo, keeping my expenses ultra low, and I can finally afford my dream car through lease>own. Everything is paid for by me, I may only be 20, but I am willing to work for what I want, I am also willing to fight for what is right.

All that is said, I cannot afford a lawyer, I will not drag my parents into this because they have the money and I do not, I have more self respect then that. I will fight this on my own with the community.

It was a stupid buy, eating away at my entire pay cheque every time, but you know what? I'm extremely happy I have an STI, I'm extremely happy I could afford one and own one, call it my own.

Right now, I have twice the amount of grey hair, I've been majorly sick for the past week or so due to this unwanted stress from dealing with the car (and work), I've been skipping out on work because the dealership wants me to sacrifice my time in order to fix their mistakes. I want what is rightfully mine, a brand new STI with no flaws, the money I gave them trying to fix it, and the wasted time and effort going back and worth.

I expect nothing less, like many of you have said, being jerked around for a month with no results, I have had enough.

I demand a new car without the scratches and bullshit, I demand a car that hasn't been bagged for 30 KM back from the port, I demand not to be treated like some spoiled punk, I worked for what is mine, I do not expect this kind of treatment from a professional work environment. Especially a place that I dropped 50k on.

That being said, Tuesday, 6PM, that is set in stone.



I see my name is now Brain.

Meeting with GM on tuesday 530pm?

Lynda Steele at CTV:
steeleonyourside@ctv.ca

already emailed

1. mac25
2. MindBomber
3. gwh0803
4. 2010_WRX
5. bonestock
6. LP700-4
7. insomniatic
8. Zephyrantes
9. w1nt3rw0lf
10. dark0821
11. busdriverman
12. z3german

Joel Felstein, PR Manager:
jfelstein@subaru.ca

already emailed

1. MindBomber
2. Mac25
3. 2010_WRX
4. bonestock
5. Zephyrantes
6. dark0821
7. busdriverman
8. z3german

If youre meeting Warren (GM) on Tues (Feb 28, 2012) how about we do the Yaohan thing then? RCubed can you set up time and other stuff?

1. z3german
2.
3.

[kkttsang]

the fact that he spelled your name brain, and from that 2 line message, it just shows he doesnt care and he is being very dismissive and not apologetic at all. Man this guy needs some sort of customer relations course.

you should post that msg on their facebook and let ppl know that he doesnt even care to spell the customers name correctly. that will add fuel to the fire.

[belaud]

You're right, he doesn't exactly give 2 fucks about a 20 year old and his fucked up paint.

Not once has he apologized to me, even Cam, Mark and Sebastian has, this guy is pretentious.

[BaoTurbo]

If you walk into yoahan facing No. 3 road. Then turn right where the side section of the food court is, it's usually empty there and more quiet. I mean I suggest you guys meet there, grab a drink, some snacks, and wait for Belaud.

I think Fresh Elements in the food court is still doing the Grand Opening promotion where its buy one get one free original or green tea (must be the same drinks). I tried it there cuz a friend works there and it's pretty decent stuff compared to other places, so you guys can probably buddy up lol. Good luck guys, sorry I can't be there because I won't be in the city but keep us updated on the forums nevertheless :)

[ateoh]

Good luck Belaud

I read it all, and it makes my blood boil! I hope the GM can, I mean, WILL do something for you. This is not good business practice and its sad they can't treat everyone with the same respect. I'm sure if a 50 year old in the same position as you went in, the outcome may be slightly different. Its a sad world we live in.

[!Nhan]

Seriously, I've said it over at NASIOC, stop wasting your time trying to deal with the manager... he can't so shit.

MAKE AN APPOINTMENT WITH THE OWNER

I wouldn't go back to the dealership again unless it was to meet with the owner. You're just waisting your time...

Anyone know who is the owner of Richmond Subaru?

the owner, if it's the same from when i worked there his name is tom. he runs a few dealerships here in vancouver as well as a couple in calgary. i believe he lives in calgary and only visits here a few times in the year.

[impactX]

Please record the whole conversation with the voice recorder on you phone.

[godwin]

The owner is Thomas Glen, he also owns Subaru Calgary. He was mentioned in an issue of Subaru owners magazine.

[Lomac]

Please record the whole conversation with the voice recorder on you phone.

Just beware that if you don't tell the other person that you're recording, it's not admissible should anything go to court. If anything, get everything down in writing with both your and the GM's signature, along with another witness. That way if they promise something and then renege on it, you have some sort of proof.


As for everyone on here, I just want to suggest that you all exercise a bit of caution should you guys decide to do the meet across the road. I'd hate to see anyone do anything to hurt the OP's chance of being reimbursed. The same caution goes towards what sort of imfornation you pull up from the intrawebs.

[EmperorIS]

I'm picturing a bunch of 5"5 kids in their subarus pulling up young and dangerous style and surrounding the 6"3 Caucasian general manager

[Ronith]

the owner, if it's the same from when i worked there his name is tom. he runs a few dealerships here in vancouver as well as a couple in calgary. i believe he lives in calgary and only visits here a few times in the year.

Tom Glenn?

Cosmo Motors Ltd - Richmond, BC - Car Dealer in Richmond, British Columbia (http://www.manta.com/ic/mt6nmq2/ca/cosmo-motors-ltd)

[LP700-4]

Just beware that if you don't tell the other person that you're recording, it's not admissible should anything go to court. If anything, get everything down in writing with both your and the GM's signature, along with another witness. That way if they promise something and then renege on it, you have some sort of proof.


As for everyone on here, I just want to suggest that you all exercise a bit of caution should you guys decide to do the meet across the road. I'd hate to see anyone do anything to hurt the OP's chance of being reimbursed. The same caution goes towards what sort of imfornation you pull up from the intrawebs.
+1 If you guys were to have a meet there I would also suggest it be after this meeting. Then when and if they don't take care of it, set something up and get the media'a attention.
Posted via RS Mobile (http://www.revscene.net/forums/announcement.php?a=228)

[Anjew]

IMO do NOT go there as a crew. Nothing can come of that but trouble. Someone more experienced go accompany belaud and be a witness and advisor but nothing more. As Lomac said, we do not want to hurt Belauds chances of getting his car replaced because of an impulsive incident.

[frandaddy]

Good for you Belaud for earning your ride. This whole fiasco has taken up way too much of your time & effort on your part to make things right. It should have been the other wy around.
I don't know enough about your deal with Richmond Subaru & I hope I don't offend you or anyone else. You mentioned this was a lease to own. If I were you I'd cut my ties at your Tuesday meet. Get your down payment back and have them cancel the terms to set you free of the lease. Negotiate what's fair for first monthly payment. Don't think they'd return that so be prepared to accept an offer. Up to you if hey give you an offer and you want to think about it , but why would you even want to go back and see their faces again. Pick up a new STi elsewhere. I'm sure the other dealers would have heard about your situation by now.

Good Luck

[!Nhan]

yes Tom Glenn.

[godwin]

Not that one.. search under Olympic Auto Group, in case OP want to contact the dealership's owner's lawyer.. the company's mailing address in the SK Gazette is his lawyer's law firm: 208 - 2208 Scarth Street Regina, SK S4P 2J6



Tom Glenn?

Cosmo Motors Ltd - Richmond, BC - Car Dealer in Richmond, British Columbia (http://www.manta.com/ic/mt6nmq2/ca/cosmo-motors-ltd)

[godwin]

In that scenario, it will be better for OP to deal with Subaru Canada and Ally Auto directly and just bypass the dealership. The dealership have to listen to what both companies do anyways since GMAC / Ally technically owns the car, they can't just cancel the lease for the OP. If Subaru Canada is really on the ball, they would just deal with this for the OP. Honestly if the relationship between the GM and OP is so sour, I don't see the point meeting the GM.. Get Subaru Canada to sort out the mess and only see the GM when you are returning the keys. Actually you can return the car at another dealership and say good riddance to Richmond Subaru.

Come to think about it.. Ally should be the one that is pissed off since it is their car.

Good for you Belaud for earning your ride. This whole fiasco has taken up way too much of your time & effort on your part to make things right. It should have been the other wy around.
I don't know enough about your deal with Richmond Subaru & I hope I don't offend you or anyone else. You mentioned this was a lease to own. If I were you I'd cut my ties at your Tuesday meet. Get your down payment back and have them cancel the terms to set you free of the lease. Negotiate what's fair for first monthly payment. Don't think they'd return that so be prepared to accept an offer. Up to you if hey give you an offer and you want to think about it , but why would you even want to go back and see their faces again. Pick up a new STi elsewhere. I'm sure the other dealers would have heard about your situation by now.

Good Luck

[godwin]

I think as long as one party consents ie the OP it is fine. However I still can't see why it is in the best interest of the OP to go to court over this.

Just beware that if you don't tell the other person that you're recording, it's not admissible should anything go to court. If anything, get everything down in writing with both your and the GM's signature, along with another witness. That way if they promise something and then renege on it, you have some sort of proof.


As for everyone on here, I just want to suggest that you all exercise a bit of caution should you guys decide to do the meet across the road. I'd hate to see anyone do anything to hurt the OP's chance of being reimbursed. The same caution goes towards what sort of imfornation you pull up from the intrawebs.

[godwin]

In case people want to know.. all these companies are own by the same holding company:

Olympic Auto Group | New dealership in VANCOUVER, BC V5X 2R6 (http://www.olympicmotorsbc.com/dealership/about.htm)
^ They really need to hire a person who know basic CSS.

Kia Vancouver | New Kia dealership in VANCOUVER, BC V5X 2R6 (http://www.kiavancouver.com/dealership/history.htm)

CALGARY
Jaguar Calgary - Jaguar Calgary | New Jaguar dealership in CALGARY, AB T2A 2N9 (http://www.jaguarcalgary.com/)
Land Rover Calgary - Land Rover Calgary | New Land Rover dealership in CALGARY, AB T2H 2S8 (http://www.landrovercalgary.com/)
Subaru Calgary - Subaru Calgary! Canada's number one choice for anything Subaru related! New and used vehicle sales, financing, full parts and service! (http://www.subarucalgary.com/)

REGINA

Auto Gallery - Auto Gallery Subaru | New Subaru dealership in REGINA, SK S4R 8P2 (http://www.autogallery.com/)
Courtesy Collision - Courtesy Collision (http://www.courtesycollision.ca/)
Courtesy Rentals - http://www.courtesyrentals.com/
Signature Motors - http://www.signaturesubaru.ca/

RICHMOND

Richmond Kia - Kia Richmond | New Kia dealership in RICHMOND, BC V6X 2A9 (http://www.kiarichmond.com/)
Richmond Subaru - Richmond Subaru | New Subaru dealership in RICHMOND, BC V6X 2B8 (http://www.richmondsubaru.com/)
Richmond Suzuki - Richmond Suzuki | New Suzuki dealership in RICHMOND, BC V6X 2B8 (http://www.richmondsuzuki.com/)

[impactX]

Just beware that if you don't tell the other person that you're recording, it's not admissible should anything go to court. If anything, get everything down in writing with both your and the GM's signature, along with another witness. That way if they promise something and then renege on it, you have some sort of proof.


As for everyone on here, I just want to suggest that you all exercise a bit of caution should you guys decide to do the meet across the road. I'd hate to see anyone do anything to hurt the OP's chance of being reimbursed. The same caution goes towards what sort of imfornation you pull up from the intrawebs.

This, if needed, will most likely be dealt with in civil courts which have a lower burden of proof than in criminal courts. Click (http://www.legaltree.ca/node/908) To put it simply, the one-party consent applies as long as it's the OP who records it and he is not a state agent intercepting the communication.

Sadly, given the attitude of the GM, I don't think the OP will hear anything worthwhile on Tuesday, but fingers-crossed!

[BaoTurbo]

I think this case falls under civil than criminal. Which means no jury and all evidence and talk. So I guess he needs all the things to back him up as mich as possible or keep minimal of things that can ruin his case
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[SpuGen]

A good way to hit them hard would be to contact any Local Chinese Media.

Given thier location, if it hits Chinese news papers or Fairchild TV, they're fucked. Fairchild TV gets broadcasted Nation wide, and they share news articles.

They're also right at Aberdeen Center. So maybe some of you guys can split up?
Fluent Chinese Speakers can hit up Fairchild with printed copies of the thread + FB, and screenshots of how much this has spread.

I dont think anybody will pass on a free story. Especially if it's a slow news day.

[Energy]

I also left a negative google review for them. That will stay there for a long time and in the future people will know to avoid this dealership.

[Sky_High]

Added a review on here. Not the most popular website out there...but hey, it's the 6th result on Google from searching "Richmond Subaru"

Richmond Subaru - Subaru - Dealership Ratings (http://www.dealerrater.ca/dealer/Richmond-Subaru-review-34150/)

[em1.ac]

I just emailed SUbaru Canada in great detail Belaud! We're rooting for you!
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[em1.ac]

Hey Belaud, today would be a perfect day to take pictures in the sun! It's raining tues/weds
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[melloman]

I didn't read all 20 pages.. TBH..

But with all these problems coming from Richmond Subaru, has nobody thought of telling the BBB to investigate?? If they're not putting out a quality product, BBB I'm sure wouldn't mind hearing your complaints.

[F30]

I didn't read all 20 pages.. TBH..

But with all these problems coming from Richmond Subaru, has nobody thought of telling the BBB to investigate?? If they're not putting out a quality product, BBB I'm sure wouldn't mind hearing your complaints.

This! At this stage it seems the OP is past giving dealer a chance to make things right. It's time to force them.

I'm shocked it hasn't been resolved yet. WTF?
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[godwin]

BBB is useless.. they are worse than the Car dealers association.. even if BBB finds the dealership is at fault, they can't do anything.

I didn't read all 20 pages.. TBH..

But with all these problems coming from Richmond Subaru, has nobody thought of telling the BBB to investigate?? If they're not putting out a quality product, BBB I'm sure wouldn't mind hearing your complaints.

[taylor192]

Now I have a grey/silver car and couldn't be happier. I wash it maybe once a year, and do a half-assed job every time. I'll never buy a black car again :lol
x2

The only downside with silver is that mirror finish is virtually impossible to achieve. I've tried polishing, glazes, waxes, ... and could never get a level of shine as I could on a dark coloured car.

OP, I know you paid for these services, yet hopefully this is a lesson learned that the dealer "value added" services are over priced and crap. If you got your money back just go elsewhere and pay to have it done properly.

Better yet, invest in a Porter Cable 7424, some pads, and a good polishing compound and wax. Black is a bitch to keep swirl free, you're better off accepting the swirls and learning how to get rid of them easily. I used to polish my car 2-3x a year. I found spending a few hours to get rid of swirls better than all the effort to avoid swirls.

[jaymac10]

In that scenario, it will be better for OP to deal with Subaru Canada and Ally Auto directly and just bypass the dealership. The dealership have to listen to what both companies do anyways since GMAC / Ally technically owns the car, they can't just cancel the lease for the OP. If Subaru Canada is really on the ball, they would just deal with this for the OP. Honestly if the relationship between the GM and OP is so sour, I don't see the point meeting the GM.. Get Subaru Canada to sort out the mess and only see the GM when you are returning the keys. Actually you can return the car at another dealership and say good riddance to Richmond Subaru.

Come to think about it.. Ally should be the one that is pissed off since it is their car.

THIS!

I'd still email or contact Thomas Glenn, the owner of the dealership. Like I've said before and will say again, you are waisting your time talking with the GM. He doesn't have the power to really help you.

The owNer on the other hand, does have the power!

If you have leased your car, worse case is you get a total re-paint then after your lease is up, take it back.

Just make sure to drive the shit out of it (like you stole it) EVERY SINGLE DAY during that time!

[supafamous]

Any responses from CTV, Subaru Canada etc so far?

[z3german]

Subaru Canada Inc. ‎@Hank @Austin @Daryl @Morgan @Jay @Brandon @Eric @Sonca @Bart
Thank you all for your comments, concerns and suggestions! We appreciate the feedback and think it is great the sense of community Subaru owners feel and the support you are all giving the customer in this situation. We are taking the customer’s concerns seriously and are working with the Western Regional Manager for Subaru Canada, the dealership and the customer to achieve the optimal resolution. It is taking some time to resolve as there are multiple parties involved. We remain committed to the quality of our products and services and are working work to develop customer handling processes for Richmond Subaru and all of our dealerships to try and prevent future incidents. Thank you again for bringing this to our attention!
a few seconds ago · Like

This just posted on Subaru Canada's facebook

belaud, wishing you the best of luck. With all the trouble a new car alone isnt enough to compensate for all the wasted time and stress they have caused you. I honestly dont know what i would want if i was in your position, its tough.

[em1.ac]

I just got messaged by RichmondSubaru via twitter

Subaru Canada ‏ @Subaru_Canada
@SH1FTG34R We're actively involved in this situation. We need some time to resolve as there are several parties involved. Thanks


I smell...






BULL SHIT!!!!!!!!!

[godwin]

Why?

there are

Subaru Canada, Ally (Leasing company), Richmond Subaru and probably the holding company + OP. There are several parties.

Honestly the best way I see is out for Ally/GMAC to cancel the lease on the current car, Subaru Canada to give OP another new vehicle and give OP at least 6 months if not more off free lease. It doesn't matter who swallow the cost or even have to apologize.. $$$ speaks.

There is no point using derogatory terms or to fan the flames.

I just got messaged by RichmondSubaru via twitter

Subaru Canada ‏ @Subaru_Canada
@SH1FTG34R We're actively involved in this situation. We need some time to resolve as there are several parties involved. Thanks

[supafamous]

Subaru Canada is playing the grown-up on the Subaru side - it sounds like they want to address the problem. Let's see how this plays out.

[bcrdukes]

I think at the very least we should give Subaru Canada a fair chance to deal with the situation. A resolution may not be reached overnight but so far, it shows that they are at the very least trying to do something.

[LiquidTurbo]

IMO, Don't lump Subaru Canada with Richmond Subaru. Two totally different entities.
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