Richmond Subaru's Service [Archive] - REVscene Automotive Forum

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belaud

02-18-2012, 05:58 PM

Hey guys, very new here & already I'm complaining (harhar)

About 2 weeks back, I bought a brand new 2012 STI OBP STP through Richmond Subaru. Once it was purchased, they had it "detailed" and washed in order for it to be in delivering condition. The car ended up having faded clearcoat & swirl marks on the entire car.
2 hours of my time after purchasing was wasted

I was told to bring it in the following weekend for it to be "fixed" (notice quotations). Turns out, I was not booked for the day, I had to be rescheduled for next weekend. I had dropped the car off at 1:30PM, stayed at the dealership until nearly 4PM discussing the course of action and watching my car get washed. I'm going to be getting a killer deal on a pro pack for the shoddy delivery of my car, Cool.
Wasted another 2.5 hours that weekend

Fast forward to this weekend, I bring my car in at 10AM seeing as how its a complete pro pack, It would take until 4-5PM according to the manager. I picked up the car at 6:30PM, without anyone calling or informing me it was ready, I had to rush there before closing in order to pick up my car today.

Guess what?

The entire car was covered in even MORE swirl marks and the under body coating was hastily sprayed on, good thing the fading clear coat was gone though.

Keep in mind I PAID for the service to fix an issue that was there to begin with, I paid because I thought I would get a damn good detailing job as well as an under body coating for a good price.

The sales was great at Richmond Subaru, hassle free and quick, the aftermath shit storm was not, they have not rectified my problem and are delaying it further into the month now. I am supposed to bring in my car this coming Monday for it to be "fixed" again, but I'm fairly certain at this rate, they may as well just respray my entire damn car, this is one of the worse services I've dealt with, a continuous problem that is still not fixed.

I'll keep you gentlemen updated on Monday to see what is going to be done.

UPDATE

This is the state of the car right now

http://a4.sphotos.ak.fbcdn.net/hphotos-ak-ash4/s720x720/419770_10150688528060449_505180448_11500597_108372 4807_n.jpg
leftover wax & shoddy polishing job

http://a6.sphotos.ak.fbcdn.net/hphotos-ak-ash4/s720x720/419187_10150688527650449_505180448_11500596_170304 5714_n.jpg
leftover wax & insane amount of scratches

http://a2.sphotos.ak.fbcdn.net/hphotos-ak-ash4/s720x720/422101_10150688527320449_505180448_11500594_206057 7397_n.jpg
deep scratches on the A pillar

http://a3.sphotos.ak.fbcdn.net/hphotos-ak-ash4/s720x720/426109_10150688526955449_505180448_11500593_180035 5872_n.jpg
faded clearcoat...still faded

http://a5.sphotos.ak.fbcdn.net/hphotos-ak-ash4/s720x720/394019_10150688526610449_505180448_11500592_894567 596_n.jpg
swirls

http://a3.sphotos.ak.fbcdn.net/hphotos-ak-ash4/s720x720/399817_10150688525410449_505180448_11500587_207029 897_n.jpg
didnt polish underneath the damn door handle

http://a7.sphotos.ak.fbcdn.net/hphotos-ak-snc7/s720x720/419833_10150688526020449_505180448_11500591_559403 23_n.jpg
self explanatory

http://a7.sphotos.ak.fbcdn.net/hphotos-ak-snc7/s720x720/418726_10150688524990449_505180448_11500585_132984 3268_n.jpg
:rukidding:

Now, this is a paid pro pack, not a bitch and moan give it to me for free pack, I paid $300 for paint protection & underbody coating, all I see is shit stains everywhere.

For people asking why I asked the dealer to detail my car and not a pro detailer. I got the car in extremely bad condition already, I needed an underbody coating anyways, may as well add in the paint protection.

This is probably the worse Subaru dealership I've dealt with, Specialty, Don Docksteader & Wolfe were all extremely competent when it came to delivering a car in pristine condition, as well as following up on your purchase. Richmond Subaru stopped dealing with me right after I took delivery, I had to be the one to call in to bitch and moan about the shitty quality.

UPDATE

Alright guys, small update

The car was "inspected" before handing the keys to me, it was actually raining when I received, therefore I did not spot all the imperfections, I only did so once i parked in an underground parking for it to dry off did I see ALL the problems with it.

Kam, the general sales manager was unhelpful to the point where he was starting to make ME feel uncomfortable by complaining:

1. I was EXTREMELY civilized, I did not yell, I did not cuss, I did not even raise my voice, he made me feel as though I was a problem to the dealership.

2. He did not answer any of my questions,
why was the car in such bad condition?
why was I not contacted in regards to a solution?
why did I have to contact you guys in order to set something up?
why is my car in every weekend?
why are your detailers so incompetent as to leave wax, polish & clay on my car?
why did you not know about any of this for the last 3 weeks?

The only answers I got were "i dont know, i don't know, stop complaining, i'll get it fixed, I don't know, you can complain till your face turns blue, but I can't do anything, i don't know"

The kicker is, once I asked the last question, "I feel offended that it boggles your mind as to why I do not know any of this, it can boggle your mind but I can't help today, you are offending ME"

3. He gave no guarantee as to if my car will actually be in immaculate condition tomorrow, only saying he will get it done. It gave me little to no confidence towards the detailer himself.

4. He offered no compensation until I demanded it, I had to fucking push it, it was obvious his compensation to me was a free oil change, as his face was shocked when i said, "an oil change is NOT a compensation kevin, I want an actual compensation for my wasted time, money, and effort."

He was literally doing this face once he realized I was not taking an oil change .

5. When I asked for a refund and said I will choose my own detailer and get out of your dealership, he said "I will not give you a refund, you are not getting your money back."

I am less then pleased, I am pissed off at the service being offered to me. I know I am getting a key chain or a magazine for my "compensation", it was obvious they gave little to no shits, I was treated as a parasite, rather then a customer who was screwed.

Even if my car is truly fixed, I will be writing a lengthy letter towards Subaru Canada regarding this issue, I was screwed for this month's entire weekends, I was running circles and getting no where, I had to raise my voice in order to get somewhere, even then, I'm getting no where.

I advice EVERYONE to stay away from Olympic Motors and their affiliates (Richmond Subaru, Vancouver Kia, Richmond Suzuki, etc.) I've been fucked so hard, lube won't help me here.

UPDATE

Since I am up from having a high fever, and stressing out over the car still. Let me inform everyone with the full story that unraveled today/yesterday, in case anyone thinks I am trying to swing the story to my side of favour.

I had gone to the dealership at around 12:30 to pick up my car, I met up with Kam and Mark (sales manager) who went out and showed me the car in the rain. Stating they had already checked the car over when it was dry and it was in PERFECT condition, cool, I trust them, I'll take it then, finally.

As we sat down, exchanged thanks/jokes, the usual after a long struggle, talked about compensation, cut the cheque, by gones be by gones. I was legitimately happy at this point seeing as how my car did[ look pristine...in the rain.

I drove to aberdeen, was going to grab some lunch, got out of the car, and did an inspection under the light.

The car looked absolutely deplorable, the swirls were ever more present, even more so since day 1 of the car, there was now a buffing scratch on my right bumper, a scratch that i could actually feel, the vertical scratches were still there, now there are horizontal scratches across the hood.

I called Kam, clearly disappointed, "KAM, the car, is STILL not complete, the car looks DISGUSTING, it looks WORSE then day 1"

His reply was as usual, I don't know, I don't know, I'll get back to you, I have a meeting to go to blahblahblah. The usual bullshit I've been fed for the past month.

He calls back "Hey, the car actually has transit coating, the stuff where the swirls are permanent and vertical scratches that don't come out, it occurs during transit, at this point, I've talked to Rob (i think) from Subaru Canada, he says theres nothing we can do, sorry man"

Sounded fishy, ok, I hang up, called up my detailer buddy to get a second opinion, he told me to bring it to an actual detailing shop.

Once I picked out one recommended by a local RS user, the gentlemen there actually said this wasn't the first time this month that a car from richmond subaru went to them, he fully stated their detailer is incompetent, their Vancouver Kia detailers are incompetent, the detailer at Richmond Subaru is full on incompetent. Thats what I finally wanted to hear, no bullshit, just truth.

He got his detailer to polish one side of the Hood, it looked absolutely phenomenon. It looked like that one part of the hood came straight out of the factory unmolested. Clearly, the swirls, scratches and scuffing were NOT from transit, but rather a very very very bad detailing job from their inside auto group.

I went back to Richmond Subaru with a vengeance, I wanted this fully paid out, I wanted my car to look like that one part of the hood, I don't care, I'm done being patient after being fed this inane amount of boiling bullshit.

I walked right in, I found Warren on the phone, as I approached him when he finished.

"Warren? I'm Brian (my name)"

"who are you..."

"The guy with the black STI coming back every weekend"

"Oh, you, I thought I would get to never see you again after cutting that cheque for the detailer"

"Well you cut a cheque to screw up my car more, now why dont you come out and look at the car"

Now, this showed me just how little he knew what was going on. He ran upstairs, bitched at some people, came down with a jacket to go out.

As we went out, I started getting mad because, well I've been there every weekend and almost one weekday a week.

"The paints all fucked up-"

Get interrupted by mark to tell me not to swear, "hey man, don't swear in front of the guy"

"oh ok, sure, sorry, any ways the paints screwed up, your detailer clearly did not do a good job, the right side of the hood was done by MY detailer, it looks PRISTINE, he did that in 5 minutes, I gave you an entire day to fix it, and yet you've screwed it up more"

At this point they inspect the car, its a gloomy rainy day, you can't see anything, I offer to drive the car under the light to show you the shitty condition of the paint.

Warren simply states "No need, what I'll do is, I'm going to give you my business card, you tell your guy whoever he is, to give me a quote on what it needs to be done to fix this car, if its $500 or $600, I'm not paying for it"

"Why not?"

"Because that repainting money, and I'm not paying for it"

At this point before I could say anything, one of the sales/tech/whoever comes out and says

"Listen here, in my 20 years of working, you will ALWAYS see swirls underneath the light, so don't come in here expecting free service because you're not statisfied with the job"

At this point, I snapped

"IF I PUT A FUCKING LIGHT UNDERNEATH ONE OF THESE BRAND NEW FUCKING CARS, YOU WON'T SEE AS MANY FUCKING SWIRL MARKS ON THAT ONE AS TO MY FUCKING CAR, DON'T GIVE ME THIS TRANSIT COATING BULLSHIT, IN YOUR 20 YEARS TIME, YOU'RE EXPECTING ME TO BELIEVE MY PAINT WILL ALWAYS BE FADED, THATS ABSOLUTE BULLSHIT AND YOU KNOW IT, THE ONLY PERSON TRYING TO HELP ME NOW IS YOUR GOD DAMN GM"

Warren basically says

"I'm not helpin you yet, If you keep yellin like that, I aint giving you anything, you can take my business card and thats that, good bye, don't expect anything, so you give that to your detailer guy whatever, and give me a quote, don't expect me to pay $500 or $600, it better be $200 to $300"

I calmed down because I'm sick, I have a sore throat, yelling does get me nowhere, so I say

"Ok sure, fine, I'll give him the quote, and you pay for it, I don't care if its $500"

He basically ignores me, walks back inside with Mark and that guy whoever he is. I was absolutely offended by the way I was being treated, I'm not sure how I offended Kam but I was being fed bullshit, and not receiving any type of actual help. I've contacted all CBC, Subaru Canada, informed all acquintances/friends/family to stay away and I will get this car fixed.

I want to thank you all for trying to help me, I want to thank shantz for recommending me to this fantastic detailer. I want to thank RabidRat for initiating the spreading of the message.

I will say it again, stay away from any affiliates of Olympic Motors, in the end, you'll be stuck in my situation and possibly having to deal with hardass' named Warren and Kam.

At least I'm giving you reading material eh?

UPDATE

At this point, I dont have the proper camera to show you the swirls & scratches, but the major ones are easy to take.

http://a3.sphotos.ak.fbcdn.net/hphotos-ak-ash4/s720x720/422201_10150696388515449_1262127040_n.jpg
left side

http://a6.sphotos.ak.fbcdn.net/hphotos-ak-snc7/s720x720/409440_10150696388815449_505180448_11525224_759896 84_n.jpg
right side, big difference eh

http://a4.sphotos.ak.fbcdn.net/hphotos-ak-ash4/s720x720/421279_10150696388965449_505180448_11525225_113563 85_n.jpg
buffing scuff.

http://a2.sphotos.ak.fbcdn.net/hphotos-ak-ash4/s720x720/403284_10150696389180449_505180448_11525226_340173 530_n.jpg
flash swirls

http://a7.sphotos.ak.fbcdn.net/hphotos-ak-snc7/s720x720/425098_10150696389550449_505180448_11525228_186817 383_n.jpg
flash swirls

http://a1.sphotos.ak.fbcdn.net/hphotos-ak-ash4/s720x720/425585_10150696388610449_505180448_11525222_427807 361_n.jpg
vertical scratches

Like I said, I do not have the proper camera, this looks worse in person as your eyes can see all of it.

metal

02-18-2012, 06:02 PM

A dealer properly detailing your car?

:fuckthatshit:

I wouldn't even let a dealer wash my car.

belaud

02-18-2012, 06:06 PM

Once I walked past their "washbay"
http://t3.gstatic.com/images?q=tbn:ANd9GcSDH2zYltzlbb3C0va-Ey53BHvwfO2dRzP_M8NxWnvJcPnGw2vFDw

I saw their lot boys using this shit to clean the car

http://t3.gstatic.com/images?q=tbn:ANd9GcS0D1N4APR47uNFlLg4eARQpMSBg7Z3n 6Ks65-b7Ma1IdZyYHz45g

http://weknowmemes.com/wp-content/uploads/2012/01/i-immediately-regret-this-decision.jpg

Atlantis

02-18-2012, 06:09 PM

stay away from richmond subaru. !!! i had my share of bad experiences with them when they didnt give me back my deposit.. got it back after i threatened to sue. :D

-ed

Energy

02-18-2012, 06:10 PM

TOS'd

02-18-2012, 06:11 PM

Don Docksteader Subaru is suppose to be one of the better dealers in town, sales and service.

belaud

02-18-2012, 06:15 PM

Never let a dealership wash, much less detail you car for you.

Is OBP black? It will never stay swirl free... you can just minimize it as best you can and when its really swirled up after a couple of years get a professional detail job.

There are a couple of sponsors who can get rid of your paint issues for you.

It is very possible to have a swirl free black car, it just takes a tit load of effort and time, which richmond subaru did not have/do.

I should say, these aren't even swirls anymore, they're full on clear coat scratches on my spoiler, A pillar, and side skirts.

bcrdukes

02-18-2012, 06:44 PM

Try a professional detailer next time. You won't need to start threads like this.

KO7

02-18-2012, 06:49 PM

A dealer properly detailing your car?

:fuckthatshit:

I wouldn't even let a dealer wash my car.

They usually do that for you without asking right? I guess you would need to specify "no car wash" every time you bring the car in for minor or warranty work.

TOPEC

02-18-2012, 07:11 PM

Once I walked past their "washbay"

I saw their lot boys using this shit to clean the car

http://t3.gstatic.com/images?q=tbn:ANd9GcS0D1N4APR47uNFlLg4eARQpMSBg7Z3n 6Ks65-b7Ma1IdZyYHz45g

just a FYI to anyone that doesnt know, most dealers (except for the ones that have an automated drive through wash machine) will wash ur car with a wash brush

Sky_High

02-18-2012, 09:07 PM

I paid because I thought I would get a damn good detailing job as well as an under body coating for a good price.

At a dealership??? :lawl:

Jgresch

02-18-2012, 09:11 PM

That's garbage. How much did they charge you for the pro pack?

And just noting that there are a select few dealers who aren't garbage when it comes to washing. Whe I was lot boy a few years ago, I would only use nearly new wash mits and micro fibre cloths unless the car was filled with swirls.

donjalapeno

02-18-2012, 09:20 PM

:fuckthatshit: i worked at a dealership for a week and they made me do half the detailing and at that time i didnt know shit i just sprayed liquid wax on random places and wiped it off lolololololollololol

RabidRat

02-19-2012, 12:12 AM

Never let a dealership wash, much less detail you car for you.

Absolutely agreed.

Is OBP black? It will never stay swirl free... you can just minimize it as best you can and when its really swirled up after a couple of years get a professional detail job.

Yeah but his car is brand new. For the premium he's paying for that privilege, it should be perfect.

I used to have a black Mazda3, and one of the terms of sale I made them put in writing was that they wouldn't wash it. I owned the car for 3 years and meticulously washed it without any circular motions to minimize the swirling. Spent hours every time, but for those three years, I didn't have any noticeable swirls like you'll see on every other black car.

Now I have a grey/silver car and couldn't be happier. I wash it maybe once a year, and do a half-assed job every time. I'll never buy a black car again :lol

Energy

02-19-2012, 12:39 AM

My previous and current car are both black.

I got my first car brand new and washed it properly with the two bucket method, top to bottom, one part of the car at a time, only moving the mitt vertically and never in a circular motion, never putting the mitt on the ground, etc. When I sold it the paint had some swirls but looked really good still. My current car was used so it had swirls and I accepted it as part of life but still try to minimize it.

My next car is going to be white :fuckthatshit:

monkeywrench

02-19-2012, 12:49 AM

CP.AR

02-19-2012, 02:00 AM

Over tightened my drain plug bolt on my car and use a socket that ruined the bolt head??
:fuckthatshit: it wasn't worth the 30 dollars I paid for that oil change.
Posted via RS Mobile (http://www.revscene.net/forums/announcement.php?a=228)

belaud

02-19-2012, 03:37 AM

This is the state of the car right now

http://a4.sphotos.ak.fbcdn.net/hphotos-ak-ash4/s720x720/419770_10150688528060449_505180448_11500597_108372 4807_n.jpg
leftover wax & shoddy polishing job

http://a6.sphotos.ak.fbcdn.net/hphotos-ak-ash4/s720x720/419187_10150688527650449_505180448_11500596_170304 5714_n.jpg
leftover wax & insane amount of scratches

http://a2.sphotos.ak.fbcdn.net/hphotos-ak-ash4/s720x720/422101_10150688527320449_505180448_11500594_206057 7397_n.jpg
deep scratches on the A pillar

http://a3.sphotos.ak.fbcdn.net/hphotos-ak-ash4/s720x720/426109_10150688526955449_505180448_11500593_180035 5872_n.jpg
faded clearcoat...still faded

http://a5.sphotos.ak.fbcdn.net/hphotos-ak-ash4/s720x720/394019_10150688526610449_505180448_11500592_894567 596_n.jpg
swirls

http://a3.sphotos.ak.fbcdn.net/hphotos-ak-ash4/s720x720/399817_10150688525410449_505180448_11500587_207029 897_n.jpg
didnt polish underneath the damn door handle

http://a7.sphotos.ak.fbcdn.net/hphotos-ak-snc7/s720x720/419833_10150688526020449_505180448_11500591_559403 23_n.jpg
self explanatory

http://a7.sphotos.ak.fbcdn.net/hphotos-ak-snc7/s720x720/418726_10150688524990449_505180448_11500585_132984 3268_n.jpg
:rukidding:

Now, this is a paid pro pack, not a bitch and moan give it to me for free pack, I paid $300 for paint protection & underbody coating, all I see is shit stains everywhere.

For people asking why I asked the dealer to detail my car and not a pro detailer. I got the car in extremely bad condition already, I needed an underbody coating anyways, may as well add in the paint protection.

This is probably the worse Subaru dealership I've dealt with, Specialty, Don Docksteader & Wolfe were all extremely competent when it came to delivering a car in pristine condition, as well as following up on your purchase. Richmond Subaru stopped dealing with me right after I took delivery, I had to be the one to call in to bitch and moan about the shitty quality.

Anjew

02-19-2012, 04:58 AM

dude return the car and get your damn money back.. goto the other dealership

kkttsang

02-19-2012, 07:02 AM

That's horrible. U paid to fix their mistake and still they can't get it right. On a brand new car too. I think u can refuse to take delivery of the car if you didn't like the condition since its a brand new car. If u had refused im sure they will try to fix it better.
Posted via RS Mobile (http://www.revscene.net/forums/announcement.php?a=228)

FerrariEnzo

02-19-2012, 07:10 AM

dude return the car and get your damn money back.. goto the other dealership

this

RabidRat

02-19-2012, 07:13 AM

That's fucking terrible, you weren't kidding.

LiquidTurbo

02-19-2012, 08:40 AM

That needs to go legal..

Edison_Chen

02-19-2012, 09:02 AM

That's very obvious on the black.

My mom bought her Forrester brand new last year at Richmond Subaru and it was blue. They picked up the car at night, so we couldn't see all the scratches on it. After a few days my mom went to do undercoating elsewhere. When the car came home, it was filled with scratches (looks like a washing broom).

Recently I bought a new car, took it to the same place for undercoating, and I'd ask them do they wash the car prior to doing the undercoat, they said they don't wash the entire car, they only spray the underside of it. So I purposely left some dirty marks on the car, when I went to pick it up, almost all the dirty spots were still there.

After viewing the post, I'm pretty sure Richmond Subaru did a crappy job washing, detailing the car before my mom picked it up.

Lowered_Klass

02-19-2012, 09:23 AM

Wow, just... wow. I've got the rage, and this isn't even my car. I can't believe that this is what $300 got you!! Here I thought my black car was detailed like shit when I bought it.

Fuck returning the car, as said, you're happy with everything up until they 'detailed' your car. This is what should happen, and fight tooth an nail for this.

Get them to cover the cost of having an actual professional fix your car. Take your car to Autowerkes (RS sponsor) and have 911fanatic bring your car back to life with an actual detailing job.

You gave them a chance to fix it, and you even paid out of your own pocket to have it done just right. They obviously aren't capable of such service, so they should pay to have someone else do it right.

I wouldn't let them try and 'fix' it. They'll most likely just make things worse.

I really hope this gets worked out for you. Buying a new car should be an exciting time, not a stress filled time driving around a car that looks like Helen Keller detailed it.

F30

02-19-2012, 09:38 AM

Pics are worth a thousand words. Woah, that is just terrible.

Direct the dealer to this thread~! I sure as hell would stay away from that dealer after reading this thread.

Get them to pay for proper detailing job to bring the car back to life. That is the LEAST they can do now, but should do WAY MORE.

And this:

I really hope this gets worked out for you. Buying a new car should be an exciting time, not a stress filled time driving around a car that looks like Helen Keller detailed it.

yoshi86

02-19-2012, 09:39 AM

can you contact Subaru Canada and complain?

optiblue

02-19-2012, 09:51 AM

That's pretty bad! Although black almost always tends to swirl even after the first wash, that sucks it arrived like that brand new! Never let a dealership detail your car. Usually it just ends up being the most unexperienced lot boys who do the job and they don't know what they're doing. Looking at your car the way it is now will require 1-2 stage cut & resin polish in order for you to be happy. 5-8h job through our sponsors.

k20er

02-19-2012, 10:00 AM

SpuGen

02-19-2012, 10:26 AM

Ok so I have a 2010 STi got my second service done at Richmond Subaru after getting the car back i notice my center console has light scratches on the plastic finish. I drove back the next day and advice them my problem, the service advisor did not seem too concern about my damage panel so I when straight for the Manager (brown guy) this guy was even worst. he said "that looks like wear and tear"!?!?!? dude I just bought this thing its mint! and I am very careful on handling my personal belongings. so by now I have the manager and my salesman in front of me telling me that they can give me a replacement part for cost + 10% + taxes after they damage my car that I purchase from them. talk about customer service dream!
here is the damage picture, I might be a little hard to see

http://desmond.imageshack.us/Himg826/scaled.php?server=826&filename=mystiinteriordamage.jpg&res=medium

Get the fuck outta here with that bullshit.
That panel is right by the cubby hole. That's easy caused by wearing a jacket with buttons on the sleeve, or by wearing a Watch, and reaching for something.

Why don't you go complain about tire wear too while you're at it?

To OP:
Go complain to a Manager, and get your money back for both services, as well as compensation to get it fixed professionally. That kind of work shouldn't have happened the second time around.

Dinan3

02-19-2012, 10:32 AM

K20er: Did you really expect them to replace the trim for free? Did they work on the interior of the car? If they didn't, then it's hard to make them take ownership of some light scratches that really looks like wear and tear. Think of it in their point of view and you'll see that it's a very tough call.

In the OP's case, there's no doubt that the paid Pro-Pack was done very poorly and it should be re-done no question. Make sure you have them do it right.

Truenosan

02-19-2012, 10:54 AM

How can anybody even deliver a car back to a customer in that condition? The holograms on the paint is one thing, but how can they leave all that wax/polish build up on the bumper there.

Absolutely disgusting. They should refund your $300 for one thing, then they should front the bill to have that professionally repaired vs one of their idiots doing it.

belaud

02-19-2012, 03:16 PM

i am absolutely flustered and sick of this dealership. the way they talked to me just now, made me seem like the perpatraitor. The sales manager Kevin is absolutely the worse person to try to bargain out something. No refunds, we'll fix it" is all I got.

I warn everyone to stay away from richmond subaru, i have never been treated so bad in my car buying life.
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Impreza

02-19-2012, 03:23 PM

If they keep polishing it, your paint is going to be paper thin!!

Sky_High

02-19-2012, 03:27 PM

How can anybody even deliver a car back to a customer in that condition?

Better question, why would any customer even take delivery of a car
(especially something like a brand new STI) in such horrible condition.
I would have make sure they fixed everything before I even sign off the paper...

IMASA

02-19-2012, 04:04 PM

Better question, why would any customer even take delivery of a car
(especially something like a brand new STI) in such horrible condition.
I would have make sure they fixed everything before I even sign off the paper...

Exactly. Even if you sign the papers and they deliver you a shitty car, you have a 24hr cooling off period, provided that you do not drive the car off the lot.

z3german

02-19-2012, 04:25 PM

My god... shouldnt have even taken it on delivery! that is totally unacceptable... return that shiz and go to another dealer. Hate to see this happen to people

F30

02-19-2012, 04:34 PM

My god... shouldnt have even taken it on delivery! that is totally unacceptable... return that shiz and go to another dealer. Hate to see this happen to people

The car has been driven and I doubt he can return it now.

I'd contact the dealership owner AND Subaru Canada and show them your pictures, direct them to this thread.

This is unacceptable and they sure do not need this type of bad publicity, I bet they will make it right. You just need to find the right person for this discussion.

Good luck.

z3german

02-19-2012, 04:50 PM

The car has been driven and I doubt he can return it now.

I'd contact the dealership owner AND Subaru Canada and show them your pictures, direct them to this thread.

This is unacceptable and they sure do not need this type of bad publicity, I bet they will make it right. You just need to find the right person for this discussion.

Good luck.

Hope OP posts good news about his car! Not going to buy from Subaru until i see some rectification! Good luck OP!

hi-revs

02-19-2012, 04:57 PM

Its a beautiful car. But looking at those pics it looks like you bought it used! and in bad shape.

Shitty for what happened. I would go back there and straight out bitch, if not get 3rd party involvement into it.

kkttsang

02-19-2012, 06:10 PM

you should call CTV, that linda steele on your side chick. Im sure they'll jump through hoops for you if she helps u out.

Eff-1

02-19-2012, 07:24 PM

the best thing to do in this case is go direct to subaru canada with those photos. because the car is brand new and this occurred as part of the delivery process, a complaint to subaru canada will more than likely get passed down to the dealer and I am confident that will light a fire under them to take care of the problem properly.

if there is one thing dealers need, it's to maintain good standing with the corporation with respect to the purchase process. a good rating often means incentive payments from the manufacturer to the franchise. it's why when you are asked to fill out the post purchase survey you are often bribed with a gift certificate or something similar.

let us know how it goes.

z3german

02-19-2012, 08:47 PM

you should call CTV, that linda steele on your side chick. Im sure they'll jump through hoops for you if she helps u out.
:fuckyea: if that goes on tele let me know! i wanna watch!

death_blossom

02-19-2012, 09:24 PM

contact Subaru of Canada. ASAP.

some_punk

02-19-2012, 10:13 PM

CAMVAP might be another good choice to go with

belaud

02-19-2012, 11:52 PM

Alright guys, small update

The car was "inspected" before handing the keys to me, it was actually raining when I received, therefore I did not spot all the imperfections, I only did so once i parked in an underground parking for it to dry off did I see ALL the problems with it.

Kam, the general sales manager was unhelpful to the point where he was starting to make ME feel uncomfortable by complaining:

1. I was EXTREMELY civilized, I did not yell, I did not cuss, I did not even raise my voice, he made me feel as though I was a problem to the dealership.

2. He did not answer any of my questions,
why was the car in such bad condition?
why was I not contacted in regards to a solution?
why did I have to contact you guys in order to set something up?
why is my car in every weekend?
why are your detailers so incompetent as to leave wax, polish & clay on my car?
why did you not know about any of this for the last 3 weeks?

The only answers I got were "i dont know, i don't know, stop complaining, i'll get it fixed, I don't know, you can complain till your face turns blue, but I can't do anything, i don't know"

The kicker is, once I asked the last question, "I feel offended that it boggles your mind as to why I do not know any of this, it can boggle your mind but I can't help today, you are offending ME"

3. He gave no guarantee as to if my car will actually be in immaculate condition tomorrow, only saying he will get it done. It gave me little to no confidence towards the detailer himself.

4. He offered no compensation until I demanded it, I had to fucking push it, it was obvious his compensation to me was a free oil change, as his face was shocked when i said, "an oil change is NOT a compensation kevin, I want an actual compensation for my wasted time, money, and effort."

He was literally doing this face once he realized I was not taking an oil change :heckno:.

5. When I asked for a refund and said I will choose my own detailer and get out of your dealership, he said "I will not give you a refund, you are not getting your money back."

I am less then pleased, I am pissed off at the service being offered to me. I know I am getting a key chain or a magazine for my "compensation", it was obvious they gave little to no shits, I was treated as a parasite, rather then a customer who was screwed.

Even if my car is truly fixed, I will be writing a lengthy letter towards Subaru Canada regarding this issue, I was screwed for this month's entire weekends, I was running circles and getting no where, I had to raise my voice in order to get somewhere, even then, I'm getting no where.

I advice EVERYONE to stay away from Olympic Motors and their affiliates (Richmond Subaru, Vancouver Kia, Richmond Suzuki, etc.) I've been fucked so hard, lube won't help me here.

smoothie.

02-20-2012, 12:02 AM

propack isnt a detail at all.

its a wash, maybe a clay, then hand application of sealant under some fancy "diamondkotelike" name and then buffed off.

Sky_High

02-20-2012, 12:39 AM

I've been fucked so hard, lube won't help me here.

Quoted for the best line in this whole thread so far :lawl:

Over9K

02-20-2012, 12:51 AM

Wait, so people still undercoat their cars?

LOL

Energy

02-20-2012, 01:21 AM

Alright guys, small update

The car was "inspected" before handing the keys to me, it was actually raining when I received, therefore I did not spot all the imperfections, I only did so once i parked in an underground parking for it to dry off did I see ALL the problems with it.

Kevin, the general sales manager was unhelpful to the point where he was starting to make ME feel uncomfortable by complaining:

1. I was EXTREMELY civilized, I did not yell, I did not cuss, I did not even raise my voice, he made me feel as though I was a problem to the dealership.

2. He did not answer any of my questions,
why was the car in such bad condition?
why was I not contacted in regards to a solution?
why did I have to contact you guys in order to set something up?
why is my car in every weekend?
why are your detailers so incompetent as to leave wax, polish & clay on my car?
why did you not know about any of this for the last 3 weeks?

The only answers I got were "i dont know, i don't know, stop complaining, i'll get it fixed, I don't know, you can complain till your face turns blue, but I can't do anything, i don't know"

The kicker is, once I asked the last question, "I feel offended that it boggles your mind as to why I do not know any of this, it can boggle your mind but I can't help today, you are offending ME"

3. He gave no guarantee as to if my car will actually be in immaculate condition tomorrow, only saying he will get it done. It gave me little to no confidence towards the detailer himself.

4. He offered no compensation until I demanded it, I had to fucking push it, it was obvious his compensation to me was a free oil change, as his face was shocked when i said, "an oil change is NOT a compensation kevin, I want an actual compensation for my wasted time, money, and effort."

He was literally doing this face once he realized I was not taking an oil change :heckno:.

5. When I asked for a refund and said I will choose my own detailer and get out of your dealership, he said "I will not give you a refund, you are not getting your money back."

I am less then pleased, I am pissed off at the service being offered to me. I know I am getting a key chain or a magazine for my "compensation", it was obvious they gave little to no shits, I was treated as a parasite, rather then a customer who was screwed.

Even if my car is truly fixed, I will be writing a lengthy letter towards Subaru Canada regarding this issue, I was screwed for this month's entire weekends, I was running circles and getting no where, I had to raise my voice in order to get somewhere, even then, I'm getting no where.

I advice EVERYONE to stay away from Cosmo Motors and their affiliates (Richmond Subaru, Vancouver Kia, Richmond Suzuki, etc.) I've been fucked so hard, lube won't help me here.

I had a similar experience before where the manager was saying I would not get my money back for a botched part installation.

You just have to be firm and persistent, tell them reputation is very important when doing business especially in times like this. Explain to them that you will make this known to many people - not hard to do nowadays with all the social media stuff. Tell them you will write to Subaru Canada, the BBB, the president of the dealership, possibly tv? Show them this thread.

You did not get what you paid for and you did nothing wrong and don't deserve this kind of treatment and they are being unfair. The only way to resolve this is by them making you happy.

It costs maybe $500 to get the car professionally detailed. What is the cost to them of reputation and sales lost once people know about this?

bobola

02-20-2012, 01:31 AM

put up a post on naisoc too..!

FerrariEnzo

02-20-2012, 07:12 AM

Wait, so people still undercoat their cars?

LOL

are we not suppose too?

supafamous

02-20-2012, 07:21 AM

My parents bought a Forester from them a couple years ago and they finance guy slipped a ~$500 charge into the invoice. I can't remember the details of how it happened - whether it was added into the finance total for the car or not - but I was in the room when the writeup was being done and there definitely ZERO mention of any cost to finance via Subaru.

Partly my parents fault for not catching it as they were signing the papers but shame on the dealer for not explaining what they were doing. Eventually my parents got a partial service credit for their troubles.

Definitely not a dealer I would recommend to anyone.

Over9K

02-20-2012, 09:33 AM

are we not suppose too?

Car's these days use better steel and a hell of a lot better paint.

Epoxy primers ftw.

Jgresch

02-20-2012, 09:55 AM

donjalapeno

02-20-2012, 10:08 AM

^ stop trying to pretend you know everything about dealerships when clearly your a cart boy at a golf course...

:troll:

UFO

02-20-2012, 11:26 AM

I've only ever had 1 experience at Richmond Subaru, and it sucked from a customer service standpoint, but probably could have happened at any dealership. Wanted a used non-Subaru vehicle they had in stock. Checked the car outside on my own for probably 20 minutes, had to go in and ask reception for somebody to give me a hand. Knowing roughly what they paid for the car, did the standard lowball offering, they highballed back in return. I eventually moved up to a very reasonable offer which the sales guy was asking for and really about $1k more than I wanted to pay originally, then his manager got him to try and bleed me for another $500. Obviously I left.

He emailed me to come back 3 days later to discuss around that extra $500 offer. I told him I'm not wasting my time coming down unless it was for my final offer and we left it at that. All is good, standard negotiation practice, we parted ways because we could not come to a deal and no feelings hurt. He then emailed me 2 weeks later telling me the car sold for $1k more than my final offer--as if I cared at that point. That was a dick move and tipping point, I'd never go back there even if I was looking for a Subaru.

I should have emailed him back saying I ended up buying the same 10k lower mileage car than the one he tried to sell me for $2500 less, but didn't bother to waste 30 seconds of my life on that :D

belaud

02-20-2012, 12:11 PM

z3german

02-20-2012, 12:15 PM

Taxmonkey

02-20-2012, 12:40 PM

Hope it all works out from here on :(

kkttsang

02-20-2012, 01:29 PM

I wonder what made them change their tunes. Maybe they saw this thread.
Posted via RS Mobile (http://www.revscene.net/forums/announcement.php?a=228)

Not really racist!

02-20-2012, 01:29 PM

hey guys. monday update: they have outsourced my car to an actual pro detailer. they will also be giving me a cheque for 400. im taking it and running. i will never come close to this dealership again
Posted via RS Mobile (http://www.revscene.net/forums/announcement.php?a=228)

now hopefully this "Actual pro detailer" is actually a pro detailer...
who knows what these fucking idiots could do.. at least you got your money back!

RCubed

02-20-2012, 01:43 PM

When I was looking at STis the sales wouldnt even tell me what colors were in stock without putting a deposit first.
I :fuckthatshit: and went to Geremy at Speciality and he treated me great.

Recently I was calling around to dealerships to see if they had he OEM rack bases in stock. Richmond said they had it. When I got there, they actually didnt have it and wanted me to pay in advance for them to order one in...

bcrdukes

02-20-2012, 02:49 PM

When I got there, they actually didnt have it and wanted me to pay in advance for them to order one in...

That is some of the most fucking retarded sales tactics ever - the ol' bait and switch. I hope you took a shit in their showroom.

Fuck this dealership to hell.

optiblue

02-20-2012, 04:56 PM

When I wanted to get back into a manual car, I went to Richmond Subbie to trade my 08 Evo X in for a 2011 STI. Sat down and worked out the numbers, but they gave me one of the lowest trade in values for my car and wouldn't budge in their STI price. When I politely said I needed to think about it as it was a lot of money on the line, the manager came out and started yelling at me. He said things like why I wasn't buying it and that I wasted the sales time. I told him the price wasn't right and he told me to get out and to keep driving my crappy car!
Posted via RS Mobile (http://www.revscene.net/forums/announcement.php?a=228)

Taxmonkey

02-20-2012, 05:08 PM

When I wanted to get back into a manual car, I went to Richmond Subbie to trade my 08 Evo X in for a 2011 STI. Sat down and worked out the numbers, but they gave me one of the lowest trade in values for my car and wouldn't budge in their STI price. When I politely said I needed to think about it as it was a lot of money on the line, the manager came out and started yelling at me. He said thing like why I wasn't buying it and that I wasted the sales time. I told him the price wasn't right and he told me to get out and to keep driving my crappy car!
Posted via RS Mobile (http://www.revscene.net/forums/announcement.php?a=228)

That's horrible. The fat old sales manager is really rude, I watched him cuss and make excuses to a customer because his newly purchased car wasn't here yet. It wasn't pleasant to even hear it let alone have him talk to me in that kind of attitude.

belaud

02-20-2012, 05:12 PM

That's horrible. The fat old sales manager is really rude, I watched him cuss and make excuses to a customer because his newly purchased car wasn't here yet. It wasn't pleasant to even hear it let alone have him talk to me in that kind of attitude.

thats exactly the attitude he was giving me.

Taxmonkey

02-20-2012, 05:18 PM

Hmm ... Was I watching him whine and make excuses at you?

Maybe I am wrong about what he was yelling about, but that's sort of the idea I got.

BaoTurbo

02-20-2012, 05:21 PM

I hope they close down. I rarely even see any customers even walking into the dealership at all on a regular day

belaud

02-20-2012, 05:24 PM

I fully regret buying from Richmond Subaru, this is such a hassle and stressful purchase, I haven't had good times with it yet, and its been almost a month!

RabidRat

02-20-2012, 05:33 PM

I fully regret buying from Richmond Subaru, this is such a hassle and stressful purchase, I haven't had good times with it yet, and its been almost a month!

I can't imagine having to go through all this shit if I'd just bought a brand new STI. Hopefully it'll be good news when you get your car back from the detailer.

belaud

02-20-2012, 05:40 PM

I can't believe its taking this long to get my car properly fixed. Its not that hard, its just paint, get someone besides the lot boy to do it!

Not really racist!

02-20-2012, 05:50 PM

^ nah. u want it done right. after they fucked it up that bad

flagella

02-20-2012, 06:52 PM

Wow dude... I would have lost my temper man. Fuck these faggots.

belaud

02-21-2012, 08:29 AM

you guys ready for some more bad news?

so....i got screwed on the pricing too, we had initially negotiated 42,200. my papers show 42,895. They tacked on an extra $600 out of nowhere, I realize Im screwed because I signed for it... I can't believe what I'm seeing right now, I'm in Richmond, not Surrey!!!

I didn't check this until I realized I'm paying a few more dollars on my monthly payments.

Not really racist!

02-21-2012, 08:34 AM

lol... holy fuck..

timeline on when you get your car back?

belaud

02-21-2012, 08:58 AM

today, at noon, i'm going to just rage. I've tried being nice, but it seems I'm actually dealing with a sleeze of a dealership.

UFO

02-21-2012, 09:30 AM

Was that your documentation fee or whatever admin fees dealers tack on? There's usually no way to get out of those, and those are outside of the negotiated price. But if they added the admin charge on top of 42,895, I feel for you.

Taxmonkey

02-21-2012, 10:19 AM

Ugh makes me mad just reading this.
Posted via RS Mobile (http://www.revscene.net/forums/announcement.php?a=228)

belaud

02-21-2012, 10:35 AM

It is not, all the fees are below the 42,895 price

z3german

02-21-2012, 11:18 AM

today, at noon, i'm going to just rage. I've tried being nice, but it seems I'm actually dealing with a sleeze of a dealership.

Hopefully they can offer more compensation to you, this is ridiculous. I have done my part to show Subaru Canada what kind of dealership Richmond is being by directing them to forum. Subaru Canada contacted the manager to contact me and he said he is well aware of the forum. If you dont get proper treatment this time around maybe other members can help Subaru Canada get in touch with this forum and maybe the corporation will send out people to properly train them in proper etiquette

belaud

02-21-2012, 11:42 AM

At this point, its not just about compensation,

I want my car back, its been 3 weeks, I've only put 1500km's on it, I've had no weekends with it, and the car is not even broken in! Ive only driven to work with it, there was no time for me to enjoy the fucking thing.

Jgresch

02-21-2012, 11:51 AM

Look on your bill of sale and see where they snuck in the $600 or whatever the difference was. Then report back ;)

Or was it just added into the vehicle price and not listed seperately?

belaud

02-21-2012, 11:57 AM

I just talked to them, the $600 is a "leasing" fee from toyota, its hard to believe when its not stated. Its included with the vehicle price.

BlackZRoadster

02-21-2012, 12:23 PM

This is probably the worse Subaru dealership I've dealt with, Specialty, Don Docksteader & Wolfe were all extremely competent when it came to delivering a car in pristine condition, as well as following up on your purchase. Richmond Subaru stopped dealing with me right after I took delivery, I had to be the one to call in to bitch and moan about the shitty quality.

These other dealerships are competent based on your dealings with them ? or from what you've heard?

I guess you should have based your purchased on the dealership that had the best reviews.

Richmond was not that friendly to deal with, when i bought my STi in 04

belaud

02-21-2012, 01:06 PM

bcrdukes

02-21-2012, 01:19 PM

Have you spoken to Subaru Canada? Because quite frankly, this is getting out of hand. That, or you are one hell of a patient man and I commend you for that.

I would have shat bricks weeks ago.

BlackZRoadster

02-21-2012, 01:23 PM

based on my dealings. not rumors or reading

now. fun time,

I got the car back, with swirls on it, the exact same amount.

Kam just told me this is "transit coating", and it will NEVER come off, I'm having a VERY hard time believing that. Someone fill me in?

You've bought a Subaru from Wolfe, Specialty AND Don's?

They were all good and you never thought about loyalty and sticking to one dealership?

hi-revs

02-21-2012, 02:02 PM

i actually think its time for you to hit up Linda Steele from CTV if you want any decent compensation back.

You paid whatever you did for a BRAND NEW car, and the one you have, does not look "brand new".

Dragon-88

02-21-2012, 02:53 PM

From my experience shopping for cars in Richmond is the worst. They just dont give a shit about the client, for them its all about the sale. Ive done my fair share of looking at cars in Richmond and I can say every dealership I went to, the sales guy never came up to see how I was doing or if I was interested. The only nice thing about Richmond is they have all the dealerships in one area.

When I was looking for my first car to purchase, I was looking at a 09 Corolla base with all the electronics.. Walked into Richmond finally found a sales guy and first thing he said was no deals . I was like :seriously: turned around and walked out. Ended up going to Toyota on Marine and Fraser and just as we parked the car a sales guy comes and greets us. We told him what we were looking for and we got the right price within the first 30mins of getting there. Even better they offered it at 0% financing when I was expecting 1.9%.. So I was sold.. To this day I still get follow ups from my sales guy and he still calls to wish me a happy b-day on my b-day.. Because of the customer satisfaction I have received, I have sent everyone I know that is looking for a Toyota to him and if I were to buy another car it would be from them.

TOPEC

02-21-2012, 03:06 PM

richmond dealerships r used to having mainlanders walking in, pickin the car they want, drop a wad of cash without negotiating, and drive off. every dealership i went to within richmond had horrible service, where as any OTHER dealership outside of richmond had great customer service, even when i told them im just here to check out cars, not looking to buy.

i seriously think u need to contact subaru of canada ASAP as this is ridiculous. go on nasioc, vancouver section, and ask for help, ur cars paint condition is getting thinner and thinner each n every time they detail (polish if they do it right) and its only a matter f time before bare metals show.

belaud

02-21-2012, 03:24 PM

Ive finally gotten to the GM, Warren.

We checked the car out, he was nice at first, until money came into prospect, then he turned into the biggest dick Ive heard.

"Once i give you this business card, I don't ever want to see your face here again."

I started yelling once one of the Sales/Service came out and said

"Listen here, in my 20 years of experience, you'll ALWAYS have swirls under the light, so don't come in here expecting free service because you're not happy with the detail job"

I've been contacted by Subaru of Canada regarding this issue, I like where this is going, I hope that dealership closes down soon.
I pretty much just lost my temper right there and then after 3 weeks of bullshit,

caps for awesome:

"IF I PUT A FUCKING LIGHT UNDERNEATH ONE OF THESE BRAND NEW FUCKING CARS, YOU WON'T SEE AS MANY FUCKING SWIRL MARKS ON THAT ONE AS TO MY FUCKING CAR, DON'T GIVE ME THIS TRANSIT COATING BULLSHIT, IN YOUR 20 YEARS TIME, YOU'RE EXPECTING ME TO BELIEVE MY PAINT WILL ALWAYS BE FADED."

NOW, another thing is, their detailer already broke the clearcoat on the corner of my bumper, they are not claiming responsibility.

My car is looking worse and worse as days go by.

belaud

02-21-2012, 03:26 PM

If everyone may be so kind as to spread this thread everywhere, I'd appreciate it. Its obvious they still don't care enough to treat me well.

Dragon-88

02-21-2012, 03:32 PM

Time to talk to a lawyer?

And what BS from the GM. Ive had my car for 3 years, all washed and clayed by hand by me. Plus i'm a newbie at detailing and my car has yet to have a swirl mark..

LP700-4

02-21-2012, 03:36 PM

Yea gotta take this to the next level. I would try to co-operate with them if they were respectful, but at this time now, i would take them to legal action or something. Maybe file complaints with the cbbb or something.

Energy

02-21-2012, 03:40 PM

They polished your bumper too much that the clear is gone? I'd be wary of the condition of the paint on the rest of your car. Still rooting for you to get proper compensation.

RCubed

02-21-2012, 03:42 PM

RS Meet to go to Richmond Subaru with belaud to help him out:
1. RCubed
2. Matsuda
3.

I mean, if you go on a weekend or something I'd come along with you, even if it was just for moral support.
Imagine getting an army of RSers to come along during the next confrontation. Maybe tip off the news before hand too.

dyan

02-21-2012, 04:17 PM

RS Meet to go to Richmond Subaru with belaud to help him out:
1. RCubed
2. Matsuda
3. Bigbaddie

I mean, if you go on a weekend or something I'd come along with you, even if it was just for moral support.
Imagine getting an army of RSers to come along during the next confrontation. Maybe tip off the news before hand too.

I personally picked up a car from Richmond Subaru and the experience was decent. Although its mostly my parents bringing the car in, I would like to see how they treat their customers in terms of service. If I see even a slight bit of what OP has experienced, won't be bringing my car back there :fuckthatshit:

Taxmonkey

02-21-2012, 04:28 PM

RS Meet to go to Richmond Subaru with belaud to help him out:
1. RCubed
2. Matsuda
3. Bigbaddie
4. Taxmonkey

I can't stand their service there. I went into the showroom, the sales person approaches me and I tell him that I wanted to see an Sti, he begins to start talking about pricing and trying to push a sale on me before I said I was looking to buy.

Anytime wednesday to sunday, I'll be there.

Paradise240

02-21-2012, 04:31 PM

I like RCubed's idea, customers can't just be pushed around like this. Let them know, this is being spread around and see if they straighten up. Showing up alone, saying "This is on Revscene/NASIOC etc..." won't have much of an effect IMO. You gotta SHOW them they're fucked. I'll be down to go, but no Subbie to show up in :okay:

DC5-S

02-21-2012, 04:34 PM

What a horrible way to treat a customer
Posted via RS Mobile (http://www.revscene.net/forums/announcement.php?a=228)

z3german

02-21-2012, 05:59 PM

RS Meet to go to Richmond Subaru with belaud to help him out:
1. RCubed
2. Matsuda
3. Bigbaddie
4. Taxmonkey
5. z3german

Bull shit what the GM said to you, and the sales saying that is absurd! My father owns a cosmetic repair shop in singapore and even the starting positions for the cosmetic work (washing, polish, etc) know what the acceptable standards are for even a USED car. I wish people cared more here, standards there are immaculate for cars!

(y) for contacting Linda Steel, would love to watch that.

CorneringArtist

02-21-2012, 06:00 PM

RS Meet to go to Richmond Subaru with belaud to help him out:
1. RCubed
2. Matsuda
3. Bigbaddie
4. Taxmonkey
5.z3german
6. CorneringArtist

I'd LOVE to head down in a show of support. This is fucking bullshit, and I was fuming after reading the OP's breakdown after each meeting with the dealer. How about we have a RS Byrne Road meet at Richmond Subaru instead :troll:?

When I bought my Mazda3 at Freeway Mazda, a sales person came out to greet me and my family. I was straight up about what I wanted: a 2011 hatch. They had one, and the deal they gave us was so good that we signed the papers the same day. They were even nice enough to let me use their storage lot so I could sell my old Corolla, which had zero trade-in value. They also cared enough to re-detail my car a few days after delivery since I opted to take the car the night I bought it, and their staff did a good job.

belaud

02-21-2012, 06:11 PM

LP700-4

02-21-2012, 06:12 PM

richmond dealerships r used to having mainlanders walking in, pickin the car they want, drop a wad of cash without negotiating, and drive off. every dealership i went to within richmond had horrible service, where as any OTHER dealership outside of richmond had great customer service, even when i told them im just here to check out cars, not looking to buy.

Lool when i made a visit down to Richmond Acura to check out a RDX the salesman didnt give two shits bout us. We spent like 20 mins looking around the lots, then went inside the dealership to look at the 2012, after another 10 mins of just walking around the car and sitting inside he finally comes over and greets us. :rukidding:

Maybe it is all Richmond dealership's standard. :heckno:

kkttsang

02-21-2012, 06:20 PM

Thanks for the offer guys, but I should wait to see if Warren is willing to compensate for an actual detail job, if he declines, lets march in there like the 300 spartans.

Now how do I contact Lynda Steele... :p

CTV British Columbia | On Your Side - Breaking News, BC News, Vancouver, B.C., Sports, Entertainment, Traffic, Weather, Contests (http://www.ctvbc.ctv.ca/onyourside/)

scroll down and there's a link for her email.

belaud

02-21-2012, 06:21 PM

If anyone wants to see how scratched up my car is, PM me and i'll give you my number, I be in burnaby/richmond tonight

ilvtofu

02-21-2012, 06:31 PM

I feel like going in and test driving cars, getting quotes, etc., just to waste their time

Sky_High

02-21-2012, 06:33 PM

OP,

Just curious...and if you dont mind me ask...are you in your late teens / early 20s?

The way [most] Richmond dealerships treat their customers are horrible already. Add in the fact
you're under 30, or at least look/height of a teenager....they tend to you treat even 5X shittier.

:pokerface:

belaud

02-21-2012, 06:35 PM

Yup, I'm 20. Guy treats me like im half retarded.

F30

02-21-2012, 06:40 PM

I feel like going in and test driving cars, getting quotes, etc., just to waste their time

no offence, but that is lowering yourself to their standards.

A peaceful protest by a number of RS members coming over there on the weekend (their busiest time)...
... and explaining to every potential customer why they should NOT buy at this dealer ...
.. and giving directions to other dealers should do the trick quite nicely.

Add to that this web publicity and I bet the opportunity cost to them will start to pile up.

Does anyone know if the dealership is owned privately or corporately? I'd say it is time to direct the owner to this thread!

DeadNight

02-21-2012, 06:40 PM

Yo im in for this just let me get my sti (getting clutch replaced) then we go and stopp all there service bay by blocking them off XD

belaud

02-21-2012, 06:40 PM

It is private, owned by olympic motors corp.

F30

02-21-2012, 06:42 PM

It is private, owned by olympic motors corp.

Did you contact them?

belaud

02-21-2012, 06:44 PM

I have no idea how, they have no websites for the actual company.

DeadNight

02-21-2012, 06:50 PM

if you think about the fact that olympic motors actually hired those no good salesmen and managers probably means they dont give a shit about us consumers but its still worth a shot.

F30

02-21-2012, 07:00 PM

I have no idea how, they have no websites for the actual company.

Use Google :)
Barry Horn | LinkedIn (http://www.linkedin.com/pub/barry-horn/3b/b24/9b)

Then ask subaru canada folks, they may direct you to someone too.

Start sending emails everywhere you can find until you find the right person.
Richmond Subaru | New Subaru dealership in RICHMOND, BC V6X 2B8 (http://www.richmondsubaru.com/dealership/staff.htm) send an email to every staff member asking to find the ULTIMATE boss, someone who cares. The more emails you send, the more respect you will command and hopefully they will start treating you well!

If I were you, I'd be on a mission (as a matter of principle) to get them to do the right thing.

if you think about the fact that olympic motors actually hired those no good salesmen and managers probably means they dont give a shit about us consumers but its still worth a shot.

What a crock of shit. Every owner cares about one thing - profit! They may not be aware how their managers treat customers and this is a chance to inform them.

Paradise240

02-21-2012, 07:21 PM

You have INCREDIBLE patience, I applaud you for that.

If the protest does happen, I'm down ! Good chance to meet some RS members and have dim sum after a days hard work. We'll be in Richmond after all ! :thumbs:

Lowered_Klass

02-21-2012, 07:22 PM

Instead of "marching in there, like a an army of 300 spartans", why not a peaceful protest kind of deal?

You protest out on the public street, off their property, and try and catch people headed into the dealership, so they are aware of the horrible customer service they're about to recieve.

As an absolute LAST resort... perhaps ICBC is an option? Maybe you can claim it, so you can have it fixed properly? (hopefully without it effecting your discount) I'm just thinkin' out loud here...

Energy

02-21-2012, 07:36 PM

Volvo-brickster

02-21-2012, 08:09 PM

1. RCubed
2. Matsuda
3. Bigbaddie
4. Taxmonkey
5.z3german
6. CorneringArtist
7. Energy

I don't usually come out but I'm down to support you there. This BS makes me mad.
Posted via RS Mobile (http://www.revscene.net/forums/announcement.php?a=228)

Yea.....that will go smoothly for all of 8 seconds until they call the RCMP and they escort you not only off the lot, but out of the entire Richmond auto mall complex.

RCubed

02-21-2012, 08:15 PM

Fortunately, the dealership is right off no3 road. =)

Anjew

02-21-2012, 08:24 PM

Lool when i made a visit down to Richmond Acura to check out a RDX the salesman didnt give two shits bout us. We spent like 20 mins looking around the lots, then went inside the dealership to look at the 2012, after another 10 mins of just walking around the car and sitting inside he finally comes over and greets us. :rukidding:

Maybe it is all Richmond dealership's standard. :heckno:

depends on how the salesman reads you.

some customers are super fussy about how salesmen approaches people due to the common idea of salesmen being snakes. i was not there so i dont know how it really was but maybe he wanted to give you room to check out stuff on your own?

k3mps

02-21-2012, 09:08 PM

The dealership is not in the automall.
I got my car from Sig. Mazda in richmond and my experience was great lol, but I was helped by a really friendly knowledgeable white guy who understood my circumstance.

However, even though I don't know any of you I'm down to come because I have a cousin that was screwed by them in the past, and I was with him.

1. RCubed
2. Matsuda
3. Bigbaddie
4. Taxmonkey
5.z3german
6. CorneringArtist
7. Energy
8. Bonestock

why not, this pissed me off

busdriverman

02-21-2012, 10:33 PM

if you guys go on the weekend, im down

i get off work on saturdays at 5pm and im free sundays

1. RCubed
2. Matsuda
3. Bigbaddie
4. Taxmonkey
5.z3german
6. CorneringArtist
7. Energy
8. Bonestock
9. busdriverman

Taxmonkey

02-21-2012, 10:40 PM

Stand outside with papers printed about Belaud's case. Hand them out as they approach the lot. We can try to refrain from staying within the limits of their property, but at least we'll get the word out.

RabidRat

02-22-2012, 01:41 AM

I'll try and spread the word, this is all kinds of messed up. I think you've been more than reasonable considering the situation.

1. RCubed
2. Matsuda
3. Bigbaddie
4. Taxmonkey
5. z3german
6. CorneringArtist
7. Energy
8. Bonestock
9. busdriverman
10. RabidRat

RabidRat

02-22-2012, 02:16 AM

Posted on s2ki, Vancouver section:
Richmond Subaru - S2KI Honda S2000 Forums (http://www.s2ki.com/s2000/topic/931342-richmond-subaru/)

Once this progresses and if Subaru Canada won't help you, I'll post in the general section as well.

Everyone else, feel free to copy my post from s2ki to whatever other forums you're on (the link to NASIOC might be messed if you copy directly, you may need to edit that for yourself).

belaud

02-22-2012, 05:06 AM

Since I am up from having a high fever, and stressing out over the car still. Let me inform everyone with the full story that unraveled today/yesterday, in case anyone thinks I am trying to swing the story to my side of favour.

I had gone to the dealership at around 12:30 to pick up my car, I met up with Kam and Mark (sales manager) who went out and showed me the car in the rain. Stating they had already checked the car over when it was dry and it was in PERFECT condition, cool, I trust them, I'll take it then, finally.

As we sat down, exchanged thanks/jokes, the usual after a long struggle, talked about compensation, cut the cheque, by gones be by gones. I was legitimately happy at this point seeing as how my car did[ look pristine...in the rain.

I drove to aberdeen, was going to grab some lunch, got out of the car, and did an inspection under the light.

The car looked absolutely deplorable, the swirls were ever more present, even more so since day 1 of the car, there was now a buffing scratch on my right bumper, a scratch that i could actually feel, the vertical scratches were still there, now there are horizontal scratches across the hood.

I called Kam, clearly disappointed, "KAM, the car, is STILL not complete, the car looks DISGUSTING, it looks WORSE then day 1"

His reply was as usual, I don't know, I don't know, I'll get back to you, I have a meeting to go to blahblahblah. The usual bullshit I've been fed for the past month.

He calls back "Hey, the car actually has transit coating, the stuff where the swirls are permanent and vertical scratches that don't come out, it occurs during transit, at this point, I've talked to Rob (i think) from Subaru Canada, he says theres nothing we can do, sorry man"

Sounded fishy, ok, I hang up, called up my detailer buddy to get a second opinion, he told me to bring it to an actual detailing shop.

Once I picked out one recommended by a local RS user, the gentlemen there actually said this wasn't the first time this month that a car from richmond subaru went to them, he fully stated their detailer is incompetent, their Vancouver Kia detailers are incompetent, the detailer at Richmond Subaru is full on incompetent. Thats what I finally wanted to hear, no bullshit, just truth.

He got his detailer to polish one side of the Hood, it looked absolutely phenomenal. It looked like that one part of the hood came straight out of the factory unmolested. Clearly, the swirls, scratches and scuffing were NOT from transit, but rather a very very very bad detailing job from their inside auto group.

I went back to Richmond Subaru with a vengeance, I wanted this fully paid out, I wanted my car to look like that one part of the hood, I don't care, I'm done being patient after being fed this inane amount of boiling bullshit.

I walked right in, I found Warren on the phone, as I approached him when he finished.

"Warren? I'm Brian (my name)"

"who are you..."

"The guy with the black STI coming back every weekend"

"Oh, you, I thought I would get to never see you again after cutting that cheque for the detailer"

"Well you cut a cheque to screw up my car more, now why dont you come out and look at the car"

Now, this showed me just how little he knew what was going on. He ran upstairs, bitched at some people, came down with a jacket to go out.

As we went out, I started getting mad because, well I've been there every weekend and almost one weekday a week.

"The paints all fucked up-"

Get interrupted by mark to tell me not to swear, "hey man, don't swear in front of the guy"

"oh ok, sure, sorry, any ways the paints screwed up, your detailer clearly did not do a good job, the right side of the hood was done by MY detailer, it looks PRISTINE, he did that in 5 minutes, I gave you an entire day to fix it, and yet you've screwed it up more"

At this point they inspect the car, its a gloomy rainy day, you can't see anything, I offer to drive the car under the light to show you the shitty condition of the paint.

Warren simply states "No need, what I'll do is, I'm going to give you my business card, you tell your guy whoever he is, to give me a quote on what it needs to be done to fix this car, if its $500 or $600, I'm not paying for it"

"Why not?"

"Because that repainting money, and I'm not paying for it"

At this point before I could say anything, one of the sales/tech/whoever comes out and says

"Listen here, in my 20 years of working, you will ALWAYS see swirls underneath the light, so don't come in here expecting free service because you're not statisfied with the job"

At this point, I snapped

"IF I PUT A FUCKING LIGHT UNDERNEATH ONE OF THESE BRAND NEW FUCKING CARS, YOU WON'T SEE AS MANY FUCKING SWIRL MARKS ON THAT ONE AS TO MY FUCKING CAR, DON'T GIVE ME THIS TRANSIT COATING BULLSHIT, IN YOUR 20 YEARS TIME, YOU'RE EXPECTING ME TO BELIEVE MY PAINT WILL ALWAYS BE FADED, THATS ABSOLUTE BULLSHIT AND YOU KNOW IT, THE ONLY PERSON TRYING TO HELP ME NOW IS YOUR GOD DAMN GM"

Warren basically says

"I'm not helpin you yet, If you keep yellin like that, I aint giving you anything, you can take my business card and thats that, good bye, don't expect anything, so you give that to your detailer guy whatever, and give me a quote, don't expect me to pay $500 or $600, it better be $200 to $300"

I calmed down because I'm sick, I have a sore throat, yelling does get me nowhere, so I say

"Ok sure, fine, I'll give him the quote, and you pay for it, I don't care if its $500"

He basically ignores me, walks back inside with Mark and that guy whoever he is. I was absolutely offended by the way I was being treated, I'm not sure how I offended Kam but I was being fed bullshit, and not receiving any type of actual help. I've contacted all CBC, Subaru Canada, informed all acquintances/friends/family to stay away and I will get this car fixed.

I want to thank you all for trying to help me, I want to thank shantz for recommending me to this fantastic detailer. I want to thank RabidRat for initiating the spreading of the message.

I will say it again, stay away from any affiliates of Olympic Motors, in the end, you'll be stuck in my situation and possibly having to deal with hardass' named Warren and Kam.

At least I'm giving you reading material eh?

UPDATE

At this point, I dont have the proper camera to show you the swirls & scratches, but the major ones are easy to take.

http://a3.sphotos.ak.fbcdn.net/hphotos-ak-ash4/s720x720/422201_10150696388515449_1262127040_n.jpg
left side

http://a6.sphotos.ak.fbcdn.net/hphotos-ak-snc7/s720x720/409440_10150696388815449_505180448_11525224_759896 84_n.jpg
right side, big difference eh

http://a4.sphotos.ak.fbcdn.net/hphotos-ak-ash4/s720x720/421279_10150696388965449_505180448_11525225_113563 85_n.jpg
buffing scuff.

http://a2.sphotos.ak.fbcdn.net/hphotos-ak-ash4/s720x720/403284_10150696389180449_505180448_11525226_340173 530_n.jpg
flash swirls

http://a7.sphotos.ak.fbcdn.net/hphotos-ak-snc7/s720x720/425098_10150696389550449_505180448_11525228_186817 383_n.jpg
flash swirls

http://a1.sphotos.ak.fbcdn.net/hphotos-ak-ash4/s720x720/425585_10150696388610449_505180448_11525222_427807 361_n.jpg
Like I said, I do not have the proper camera, this looks worse in person as your eyes can see all of it.

CorneringArtist

02-22-2012, 06:56 AM

Jesus fucking christ, that's terrible.

Over9K

02-22-2012, 08:19 AM

Man, you sure have patience.

If it were me, I'm sure I'd be in jail by now.

+1 on the "peace" protest.

CRS

02-22-2012, 08:48 AM

Man, you sure have patience.

If it were me, I'm sure I'd be in jail by now.

+1 on the "peace" protest.

http://weknowmemes.com/wp-content/uploads/2011/11/watch-out-we-got-a-badass-over-here-meme.png

belaud

02-22-2012, 11:20 AM

More photos for awesome.

http://photobucket.com/Richmondsubaru

These are high res pictures with a point and shoot, one of the pictures show the detailers side, while one of them shows the opposite.

This is a brand new car, not a 3 year old car.

Energy

02-22-2012, 01:05 PM

There are lots of holograms too. The detailer at the dealership doesn't know what he's doing. Just took this from your album.
http://img.photobucket.com/albums/v158/yukoshima/Richmond%20Subaru/IMG_1933.jpg

ilvtofu

02-22-2012, 01:21 PM

Those pictures are worth more than a thousand words, can't believe any self-respecting company would sell a brand new car in that condition...

Wow they are actually pretty active with their facebook and twitter account

Richmond Subaru - Car Dealership - Richmond, BC - Wall | Facebook (http://www.facebook.com/pages/Richmond-Subaru/163314440351154?sk=wall)

https://twitter.com/#!/RichmondSubaru

Sky_High

02-22-2012, 01:24 PM

OP, before you get your car detailed by the shop, could you see if you have a friend that's better a photography, and take some better quality photos first?
This would come in handy, especially if you're contacting Subaru Canada and/or other media's.

Or maybe someone on RS can offer to help?

LP700-4

02-22-2012, 01:43 PM

Today's a great day to do that with the sun out.
Posted via RS Mobile (http://www.revscene.net/forums/announcement.php?a=228)

LSF22

02-22-2012, 02:02 PM

Wow they are actually pretty active with their facebook and twitter account

Richmond Subaru - Car Dealership - Richmond, BC - Wall | Facebook (http://www.facebook.com/pages/Richmond-Subaru/163314440351154?sk=wall)

https://twitter.com/#!/RichmondSubaru

Now you know why it takes them 20 min for them to walk over to greet you

belaud

02-22-2012, 02:16 PM

i actually posted in rs photography regardsing someone that can help me out. but no bites so far
Posted via RS Mobile (http://www.revscene.net/forums/announcement.php?a=228)

Taxmonkey

02-22-2012, 02:24 PM

Dear god. Ugh, it just makes me morbidly sick how they can turn a brand new car into that.

BaoTurbo

02-22-2012, 02:28 PM

Swear to god I bet if you handed me the tools to detail a car and taught me step by step on how to do it, I could maybe do a better job even though I have never detailed a car. Plus I'll do it for a dinner :)

Imo I think it boils down to passion and how much care you're really putting into it. Obviously, they didn't care as long as the job is done.

Taxmonkey

02-22-2012, 02:39 PM

Imagine if you're Subaru's detailer, having the car constantly come back. I think he probably gave up on doing a good job long ago. Disgusting work ethic.

Sky_High

02-22-2012, 02:58 PM

i actually posted in rs photography regardsing someone that can help me out. but no bites so far
Posted via RS Mobile (http://www.revscene.net/forums/announcement.php?a=228)

Are you in Burnaby or Richmond today? I'm no expert...but I guess I can help you out and see if you can get a few better shots.

If not, you can try contacting Kaleena? :troll:
http://www.revscene.net/forums/663358-i-want-photograph-your-car.html
i'm not professional by any means, but i have a good eye, and i know exactly what i'm doing.

Mr.HappySilp

02-22-2012, 03:53 PM

LOL that looks worse then some 2nd hand car u will find on RS @@

Dragon-88

02-22-2012, 03:59 PM

BJ autohaus sell nicer 2nd hand cars than this, with proper detailing.

brute_4s

02-22-2012, 05:42 PM

I sent my car there to get an ecu reflash done. I sent it there through my uncles shop and after they looked at the modifications on my car they deemed that it would be unsafe to reflash the ecu. When I went to pick the car up they gave me a bill for 275 dollars saying it was more than 2 hours labour. All wry owners know it take about 4 seconds to see how to see modifications and also that it doesn't take 2 hours to pull my ecu. After much arguing and stating that my uncles shop is a reputable shop that does some business with this dealer they looked deeper and said they messed up and wrote that they actually did the reflash when they really didn't. They reprinted the bill for 38 bucks. Thanks for the "small" error. They are scammers. I talk to a guy who works at docksteader when I need work done on my car. Mind you he's a mechanic not a detailed. In would recommend him to anyone who needs work done to their engine or drivetrains.

optiblue

02-22-2012, 05:49 PM

LP700-4

02-22-2012, 06:31 PM

Had my go at tryin to photograph today

http://farm8.staticflickr.com/7055/6776061938_15c080824e_b.jpg
http://farm8.staticflickr.com/7045/6922177223_d341be01d3_b.jpg
http://farm8.staticflickr.com/7189/6922178101_aa9b5cf8da_b.jpg
http://farm8.staticflickr.com/7190/6922179179_dd14890183_b.jpg
http://farm8.staticflickr.com/7065/6922180081_0482cff3dc_b.jpg
http://farm8.staticflickr.com/7046/6776066838_431a94aca7_b.jpg
http://farm8.staticflickr.com/7178/6922182025_991dd42c96_b.jpg
http://farm8.staticflickr.com/7037/6776068196_9b77e0f898_b.jpg
http://farm8.staticflickr.com/7201/6922183317_9512c9e789_b.jpg
http://farm8.staticflickr.com/7065/6776069900_c76b816f47_b.jpg
http://farm8.staticflickr.com/7067/6776071068_78120926e4_b.jpg
http://farm8.staticflickr.com/7067/6776071068_78120926e4_b.jpg
http://farm8.staticflickr.com/7205/6922187811_c6f32ecc9d_b.jpg
http://farm8.staticflickr.com/7040/6776074092_61c2ed24cd_b.jpg
http://farm8.staticflickr.com/7208/6776075276_c446b3ab5c_b.jpg

Im no pro but kinda gets you the idea

NSX

02-22-2012, 06:33 PM

man^ sorry to hear about this man...absolutely horrible.

kkttsang

02-22-2012, 06:50 PM

Those pictures shows it a little better and its horrible.

ts14

02-22-2012, 06:54 PM

daaaaaaammnn report them to the vsa!

belaud

02-22-2012, 09:09 PM

I have finally sent a full documented case to Subaru of Canada, I can only wait now to see what will happen

Taxmonkey

02-22-2012, 09:19 PM

Good luck man.

124Y

02-22-2012, 09:52 PM

That's horrible! I hope they get back to you ASAP and hope you get things sorted out.

BaoTurbo

02-22-2012, 10:56 PM

em1.ac

02-22-2012, 11:02 PM

This is ridiculous...
Good luck bro!

z3german

02-22-2012, 11:33 PM

RabidRat

02-23-2012, 12:25 AM

I have finally sent a full documented case to Subaru of Canada, I can only wait now to see what will happen

I hope you showed them LP700-4's pics, they show your issues far better than your pictures did.

TypeRNammer

02-23-2012, 12:31 AM

My reaction after seeing those photos

http://t2.gstatic.com/images?q=tbn:ANd9GcTeDLkQWv8vE1qFi6N8ttA6FZUJuKc0I UZF1wY2Q9QtRn7ukTf5e-HBYS3u

jpark

02-23-2012, 12:56 AM

holy fuck... those pictures by LP700-4 made my jaws drop.... i knew it was bad but this is absolutly horrendous...
btw, props to LP700-4 for taking proper pics

ae101

02-23-2012, 01:06 AM

i remember some where in 2010 my dad & i got in to an accident & after i looked at our car it seemed like it was a goner (we thought the front chase was done), so with that in mine we were prepare to look for a new car during those 2 days before the icbc inspection

now i saw this ad on the newspaper where they still had some 09 imprezas left & we were hoping to get a steal on this (as they were selling 2011 car already), so we popped right in looked around & then ask a random sales guy

then sales said "are u kidding me why would we still have 09s left", then i told them we saw it in the newspaper & when went to pull out the newspaper sales guy just walked away

my dad was mad that sales guy just walked away, seriously the farther u go the better the deals are when it comes to getting a car

BMW135i

02-23-2012, 02:12 AM

Sky_High

02-23-2012, 02:30 AM

^ spoiler that thing. As if seeing it once wasn't bad enough....

Can't imagine OP waking up to his car each morning :okay:

em1.ac

02-23-2012, 05:46 AM

^ spoiler that thing. As if seeing it once wasn't bad enough....

Can't imagine OP waking up to his car each morning :okay:

I feel bad for OP
I got my STi at Don Docksteader, my paint is mint. If you can come down to the friday night byrne/marine meet at timmies, I would love to see your car in person OP. hope things get better
Posted via RS Mobile (http://www.revscene.net/forums/announcement.php?a=228)

ilvtofu

02-23-2012, 06:35 AM

We need a vendors to avoid at all costs thread stickied somewhere...

VR6GTI

02-23-2012, 08:18 AM

Wow, thats terrible.

em1.ac

02-23-2012, 09:29 AM

I would walk into Richmond Subaru like this :accepted:
Have them look at my car outside in the sunshine and make this face :heckno:

Walk out of there with a guaranteed professional detail or a brand new paint job :fuckyea:

Side note: This is all over NASIOC

http://forums.nasioc.com/forums/showthread.php?t=2313300

I also posted this (started a thread) on IWSTI.com to get the word out
Link: http://www.iwsti.com/forums/general/236074-dealership-ruined-my-sti-pictures.html

Suprarz666

02-23-2012, 04:42 PM

I wouldn't want a new paintjob. I'd want a new car. With a paintjob you would end up with cutoff lines in the jambs etc etc. Plus disassembling the car, who knows what happens. They could end up breaking a bunch of stuff without you even knowing.

Anyways, getting off track.

Do you have any pictures of the burnt through clearcoat? (sorry if i missed the picture)

Edit: I would also be wary about the clearcoat on the rest of the car.

cho

02-23-2012, 06:06 PM

Yo bro get a new car bro

Bro
Posted via RS Mobile (http://www.revscene.net/forums/announcement.php?a=228)

optiblue

02-23-2012, 06:15 PM

Definately washed with the long brush

LP700-4

02-23-2012, 07:04 PM

holy fuck... those pictures by LP700-4 made my jaws drop.... i knew it was bad but this is absolutly horrendous...
btw, props to LP700-4 for taking proper pics

Just tryin to help out :fuckyea::thumbsup:

supafamous

02-23-2012, 08:09 PM

For those who want to have a word with Richmond Subaru via an online medium:

https://www.facebook.com/pages/Richmond-Subaru/163314440351154?sk=wall
https://twitter.com/#!/RichmondSubaru

Paradise240

02-23-2012, 08:16 PM

A reply on their Facebook page from Z3German's comment.

"Richmond Subaru Hi Bart (Z3German) - we are aware of the situation and is being addressed at the highest level. Thank you for your patience"

Highest level ? :fuckthatshit:

Sky_High

02-23-2012, 08:27 PM

For those who want to have a word with Richmond Subaru via an online medium:

https://www.facebook.com/pages/Richmond-Subaru/163314440351154?sk=wall
https://twitter.com/#!/RichmondSubaru

I already spammed their facebook yesterday warning other customers. They deleted within less than an hour.

papasmurf2k3

02-23-2012, 08:42 PM

I was referred to this thread by a member on nicoclub.com
Car salesmen and their terrible service. : General Chat (http://forums.nicoclub.com/car-salesmen-and-their-terrible-service-t552473.html)
I myself have been boned hard in the past by a stealership. It would bring me great joy to watch that business burn and fail for what they've done to you and some of the other customers that have come out in this thread.

Not sure if there is anything you can learn from me, but here's my thread about getting effed in the A:
Dobbs Honda in Memphis, TN screwed me. Bunch of crooks. : General Chat (http://forums.nicoclub.com/dobbs-honda-in-memphis-tn-screwed-me-bunch-of-crooks-t487851.html)

oh, and as support:
http://i126.photobucket.com/albums/p82/papasmurf2k3/RichmondSubaru.jpg

kkttsang

02-23-2012, 08:47 PM

^they deleted that one right the way

papasmurf2k3

02-23-2012, 08:49 PM

I thought Richmond Subaru deleted the comment (maybe they did), but it looks like Richmond Subaru just banned me from their facebook site. I got a reply from Richmond Subaru:
http://i126.photobucket.com/albums/p82/papasmurf2k3/RichmondSubaru-1.jpg

Energy

02-23-2012, 08:55 PM

Wow they pay someone to be on their facebook page all day?

papasmurf2k3

02-23-2012, 08:57 PM

Seems like a pretty bad allocation of funds doesn't it? They can't hire a good detailer (or customer service rep), but social media is a #1 priority!

Edit: I just got a text from a FB friend that said my post popped up on their newsfeed/top story wall. So it doesn't appear to be blocked.

CorneringArtist

02-23-2012, 08:58 PM

dyan

02-23-2012, 08:59 PM

^probably lol check their info page..

it even says closed: reopens at 8:30am tomorow

Energy

02-23-2012, 09:02 PM

Hmm if Richmond Subaru knows what's good for them they'll make things right with belaud asap or they might end up like that bmw dealership that didn't honor an ebay bid.

Sky_High

02-23-2012, 09:02 PM

Post a comment on one of their post's (ie. City of Richmodn - Drinking & Driving, hoootsuite test), etc

Not everyone clicks onto viewing posts from "Everyone"

papasmurf2k3

02-23-2012, 09:14 PM

^ Wow, didn't expect someone from Mississippi to register and post how their comments are being dealt with! I guess this thread is starting to pick up speed on it's spread onto other forums. Started reading your story, and it's brutal so far.

Yeah, I just hate seeing stuff like this. It burns me up! Besides, I've been to Canada a few times ;) I drove from my house in Mississippi to St. John's a few years ago. That was a hike.

Sky_High, can you post a link to that page? I can't view Richmond Subaru's page content anymore hahah.

http://i126.photobucket.com/albums/p82/papasmurf2k3/RichmondSubaru-2.jpg

Brenda thought she'd get all self righteous on me.

Her latest:

Brenda Garcia Yes, I did read the looooonnnngggg thread...Clearly he's upset but maybe there's more to the story?
2 minutes ago ·

James Sisson Its pretty cut and dry. He got a vehicle with messed up paint, brought it back, they handled the situation like dog shit, then handled his car even worse (repeatedly). The spiral of shit continued into the massive clusterfuck it has turned into now... or do you have some information to share that no one else knows about?

Sky_High

02-23-2012, 09:20 PM

^ I can't even see your post. The only one I see is from Bart Yong...

LP700-4

02-23-2012, 09:22 PM

Me too lol wtf?

papasmurf2k3

02-23-2012, 09:25 PM

I'm sure its been removed by the social media sorceress and converted to a semi-private message.
Brenda works for "Thrive Solutions"
Welcome to Facebook - Log In, Sign Up or Learn More (http://www.facebook.com/?ref=tn_tnmn#!/thriveorg)
She's most likely the social media liaison for Richmond Subaru, hence the quick response to my post. She's just doing her job (hey, at least someone affiliated with Richmond Subaru is!). She's also reportedly reading this thread.

KO7

02-23-2012, 09:30 PM

Sky_High

02-23-2012, 09:33 PM

Don't know if this has been mentioned but, I wonder if the Richmond Subaru "detailer" is on revscene? If so, you should be ashamed of yourself (or pat yourself on the back for fooling your employers that you actually do good work). Not sure if their "detailer" is unskilled or doesn't take pride in their work, and I'm not sure which one is worse.

Probably not the best idea for me to post it on here. But just go to Subaru Richmond's website...and you'll find the full name + picture of him smiling :pokerface:

Energy

02-23-2012, 09:39 PM

That would be Mr. Cho? If he messed up the car then he doesn't deserve to be called a detailer.

Sky_High

02-23-2012, 09:43 PM

Brenda Garcia
Brenda Garcia | LinkedIn (http://www.linkedin.com/in/thriveorg)
Owner, Business Support Manager at Thrive Solutions (Sole Proprietorship)

Owner, Business Support Manager
Thrive Solutions (Sole Proprietorship)
Sole Proprietorship; 1-10 employees; Management Consulting industry
2009 – Present (3 years) Maple Ridge, BC

Office management and human resources solutions for small business - including general office, social media and recruiting support.

"Small Business".....sounds like Richmond Subaru alright.

Here's my little contribution:
http://i44.tinypic.com/rlb95u.jpg

Ronith

02-23-2012, 09:54 PM

It is absolutely deplorable how you are being treated, and the bullshit they are feeding you.

I am guessing they have someone who is inexperienced using a rotary buffer. Ugh. No wonder there are swirl marks.

There is no addional special coating applied to a new car for protection during transit when it leaves the factory. That is what the clearcoat is for. I went on a factory tour of two Ford plants (St-Thomas and Woodhaven) and GM (Bowling Hills-- 'Vette) and the car's paint is cured in an oven before it leaves the plant. It is clear that who ever used the buffer put pressure on the buffer(which you should never do) on the car's panel and caused the scratches and swirls.

As a note, my friend bought a new Mustang and had the exact same problem. The dealer didn't want to do anything. The paint was much worse, and also black. Full of scratches and swirls. After a long and wasteful fight with the dealer, he went above them and contacted Ford of Canada. They had someone look at the car, and he got his Mustang repainted. All this because the dealer fucked up the detail.

Sky_High

02-23-2012, 09:57 PM

^ Toronto :fullofwin: Welcome!

SpuGen

02-23-2012, 09:59 PM

Someone should forward this to Jalopnik.

Ronith

02-23-2012, 10:00 PM

^ Toronto :fullofwin: Welcome!

Ye!

I love this website, way better then the Toronto car forums (; I'm from Official GTAMC Forums (http://www.gtamc.com)

But I'll be moving to go to UBC.

-------------
On topic:

I posted on FB and it was deleted in less then a minute o.O

F30

02-23-2012, 10:01 PM

The ultimate FAIL on so many levels. I did my part, posted a polite message on their FB account but seem to be blocked now.

So let me get this right, potential customers who are car enthusiasts see a beautiful STI scratched up, customer mistreated AND get blocked on FB?

To the OP, with their business model they have already lost SIGNIFICANTLY more than $500 on a decent detailing job! If anyone actually bothered to check how fast your images and story was spreading over the internet and how many people saw it... add to that all potential buyers who will "check reviews" of the car and the dealers (who will undoubtedly read this thread) - oh my. How many sales do you think they lost in potential business? How much does that hit their bottom line?

I am surprised they are taking this long to settle this privately and quietly with you! This will be a very expensive lesson on what not to do in business.

MindBomber

02-23-2012, 10:04 PM

I created a thread on Honda-Tech, hopefully the issue will go viral like with the ebay GTR.

Richmond Subaru - Sti purchase and detailing nightmare. - Honda-Tech (http://honda-tech.com/showthread.php?p=46917746#post46917746)

Sky_High

02-23-2012, 10:05 PM

Thomas McHenryson
BEWARE AND AVOID THIS DEALER!!!!!!!
http://www.revscene.net/forums/663309-richmond-subarus-service.html
Like · · 7 minutes ago

Joonyoung Park
interesting article, however, i think you guys should be more concerned with treating customers with fair share of sentient moral value rather then worrying about drinking and driving laws as of now. Afterall, keeping the business running is probably a bit more important then being concerned with drinking and driving laws don't you think? :)
3 minutes ago

:lawl:

jpark

02-23-2012, 10:11 PM

^:badpokerface:

Nechako87

02-23-2012, 10:12 PM

Someone should forward this to Jalopnik.

or autoblog

Ludepower

02-23-2012, 10:13 PM

WoW...The pictures on page 6 are self-explanatory.

Detailing is not hard. Requires finesse, patience and clean work environment. Although black is the hardest color to detail. This incompetent dealership detailer clearly caused more damage than necessary.

You're going to need to wetsand the deep scratches out. A reputable detailer can do it but expect a big bill...which the dealership should be paying.

bobbinka

02-23-2012, 10:16 PM

everyone should put up a FB status warning their friends about this dealership and tagging Richmond Subaru in it.

they can remove the tag so it doesn't appear on their page, but they can't remove your status. so even if they untag themselves, they'll know a shitload of people are telling their friends not to go there. that'll probably get their attention.

kkttsang

02-23-2012, 10:17 PM

Their Facebook page is starting to get more posts abt this and hopefully that will help out the op

z3german

02-23-2012, 11:29 PM

lol so awesome how this is exploding on FB. Weird other people can see my wall post but i can only access it through the notifications, invisible to me on their wall.

Sky_High

02-23-2012, 11:30 PM

^ yeah their fan page is kind of messed up. Depending what you comment...it might or might not show up on other people's view.

em1.ac

02-23-2012, 11:38 PM

I say we post this on 4chan and REALLY get the ball rolling and getting this out BIG TIME

:fuckyea:

TypeRNammer

02-23-2012, 11:41 PM

^:badpokerface:

http://a8.sphotos.ak.fbcdn.net/hphotos-ak-ash4/420224_10150691794838760_507998759_11434678_102111 3573_n.jpg

:awwyeah:

Sky_High

02-23-2012, 11:42 PM

Richmond Subaru might be able to delete our posts, but that doesn't
stop me from posting on the following fan pages they liked:

Richmond, BC | Facebook (http://www.facebook.com/RichmondBC/posts/338604706182223)
New Car Dealers Association of British Columbia | Facebook (http://www.facebook.com/permalink.php?story_fbid=364934703531338&id=235932269764916)
SR Auto Group | Facebook (http://www.facebook.com/permalink.php?story_fbid=330972456940467&id=114106438627071)
Global National | Facebook (http://www.facebook.com/GlobalNational/posts/10150556081990974)
OnlineAutoCoach | Facebook (http://www.facebook.com/onlineautocoach/posts/10150709339100985)
Subaru Calgary | Facebook (http://www.facebook.com/permalink.php?story_fbid=290902950974815&id=150499795015132)
Subaru Canada Inc | Facebook (http://www.facebook.com/SubaruCanada/posts/374253302587668)

em1.ac

02-23-2012, 11:42 PM

http://a8.sphotos.ak.fbcdn.net/hphotos-ak-ash4/420224_10150691794838760_507998759_11434678_102111 3573_n.jpg

:awwyeah:

:fuckyea:

That is brilliant!

belaud

02-23-2012, 11:48 PM

Thanks for all the support guys, I can only give you a proper update when my detailer gives Richmond Subaru their quote, my car will be going into a PROPER professional detailing on Monday, I will then update with new sexy pictures of my car!

Though the sad part is, even the detailer said the damage is too extensive...they may not be able to get all the scratches out. :(

P.S: By proper update, they will either accept the quote, or deny it.

P.P.S: Im also fairly certain a lot of you are rooting for them to deny it so you can have more dramatic fun haha /joke

SpuGen

02-23-2012, 11:50 PM

Fuck em.
Send it to Jalopnik/Autoblog

Let it blow up.

Get a new car.

IIRC, hypa had a problem with his STI, then got the entire car replaced through warranty.
Not sure on the details.

Sky_High

02-23-2012, 11:53 PM

Even the people at Volvo of North Vancouver are having a good laugh:
Rod Rousta Works at Volvo of North Vancouver
richmond subaru, do yourself a favour and get this car professionally detailed.
about a minute ago

TypeRNammer, your post might not be showing up in the "Public" view...this is what I see:
http://i42.tinypic.com/30vzqs7.jpg

yray

02-23-2012, 11:53 PM

^ Press everyone (most recent)

belaud

02-23-2012, 11:54 PM

Well honestly, I'm not out for revenge at all, I just want to be fully compensated (at this point, gas, taking work off, disgusting customer service, time wasted: going back and forth, going around asking for people for their cameras, just to take pictures of friggin swirls, etc.) and my car completely fixed.

Energy

02-23-2012, 11:55 PM

belaud

02-23-2012, 11:56 PM

OK, that comment by a north van volvo employee just made me crack hahahaha.

belaud

02-23-2012, 11:59 PM

Also, I have a lot more high res photos of the deep scratches, I found one on my rear bumper that extends 1/4 across the bumper after rinsing it, this looks like they decided to kick my car after they detailed it.

Theres another long scratch from the right of my gas cap to the very tip of the right tail light. This looks like someone dropped a rag and basically rubbed it across the surface.

MindBomber

02-24-2012, 12:21 AM

The thread I created on H-T has 227 views and it's only been up for an two hours haha

belaud

02-24-2012, 12:38 AM

This is the face I'm currently making ATM.

http://www.ragemaker.net/images/Happy/happy%20crying.png

Thanks you guys, it really means a lot to me, that so many people are willing to fight for my case.

civicyvr

02-24-2012, 02:02 AM

Hey man.

Wow. Really sorry to hear all you had to go through.

All the best in getting this resolved. I really hope Subaru Canada can set things right.

CRS

02-24-2012, 07:19 AM

Best one yet.

Bart Yong
Fix belauds black STI, the one that comes back every week. Until then consider my business and all my friends business gone from your dealership. Revscene will be watching...

Richmond Subaru
Hi Bart - we are aware of the situation and is being addressed at the highest level. Thank you for your patience.

Hank Krispie B
eing addressed at "highest level" as in having a general manager tell its customer "I don't ever want to see your face here again." ???

Well played, Hank.

em1.ac

02-24-2012, 07:30 AM

ROFLMAO

They know (Richmond Subaru) They know They know They know.....

YEAH!!

They Know! (Drake)
Posted via RS Mobile (http://www.revscene.net/forums/announcement.php?a=228)

supafamous

02-24-2012, 07:32 AM

In case anyone would like to speak to someone at Subaru Canada:

Joel Felstein, PR Manager: jfelstein@subaru.ca

I'd guess that you can reach Subaru Canada's President/CEO Shiro Ohta at sohta@subaru.ca

Disclaimer: Just sharing information. Not inciting trouble.

Sky_High

02-24-2012, 07:37 AM

Richmond Subaru
We would like to take this opportunity to thank all of our customers for talking to us about our products, service and any other item. We appreciate both positive and negative feedback as it helps us provide better products & service to our current customers & future customers. We encourage our customers to contact us directly to discuss their concerns. Our customer service policy states that verbal abuse, including profanity or aggression directed at our staff or our customers will not be tolerated in person or any online source. Therefore, please be forewarned that any communication not in line with our customer service policy will be removed and dealt with. Again, we welcome any comments and would be happy to discuss concerns from customers that require additional support at directly our dealership. Thank you.

Like · · Share · 36 seconds ago via HootSuite

:lawl:
:Popcorn:

Subaru Richmond

02-24-2012, 08:25 AM

Hello all - our General Manager has spoken with the client and is working directly with him to rectify his concerns. Thank you all for your comments we do value them.

kkttsang

02-24-2012, 08:39 AM

hi subaru richmond, now that you are on revscene maybe you can explain how something like this could happen. i understand sometimes ppl make mistakes, but you can clearly see the scratches and wax left over, how can you guys deliver a car like that? And try to tell the customer that it is normal when it is very obvious that it is not.

Here is your chance to explain yourself and maybe your side of the story.

With the release of BRZ you could be loosing alot of future customers with this bad press. You will be better off to explain your side.

If you reply with this situation is between you and the client and try to avoid an explanation then you definitely will have to work on your customer relations.

Super Dipper

02-24-2012, 09:07 AM

SpuGen

02-24-2012, 09:11 AM

Hello all - our General Manager has spoken with the client and is working directly with him to rectify his concerns. Thank you all for your comments we do value them.

Give him a new car.

You've already rectally fucked him by being incompetent.

LOL

Richmond Subaru
Read all about the Subaru C.A.R.E. program, backed by CAA - we care about our customers! http://ow.ly/9bd7H

Subaru C.A.R.E. - Subaru Canada
ow.ly
Visit the official Subaru Canada site for photos, videos, specs and reviews on our award-winning line-up of sedans, wagons and SUVs. Find a Dealer.

Like · · Share · Tuesday at 12:15pm via HootSuite

Hank Krispie ‎"Care"? I dont think so:
http://www.revscene.net/forums/663309-richmond-subarus-service.html
9 hours ago · Unlike · 1

RCubed

02-24-2012, 09:18 AM

Reposted to WSC.

UFO

02-24-2012, 09:43 AM

With the release of BRZ you could be loosing alot of future customers with this bad press. You will be better off to explain your side.

You should probably help them out a bit. I highly doubt they would know what the BRZ is.

Jgresch

02-24-2012, 10:31 AM

OK, that comment by a north van volvo employee just made me crack hahahaha.

I'm still admin for the Coquitlam Volvo page... what should I post lol

z3german

02-24-2012, 10:44 AM

Hello all - our General Manager has spoken with the client and is working directly with him to rectify his concerns. Thank you all for your comments we do value them.

rectify the problem by replacing the car. end of story.

Mark (sales manager of Subaru Richmond),

You called me before the situation exploded like this when i messaged Subaru Canada to look at the forum and try to find the problem of it. I also complained to Subaru Canada that last year i went in to test drive the new STI (2011) and got shot down with "How would you like if someone test drove your brand new car?". You called me to address that issue and you have, you gave me your number and told me to call you if i wanted to test drive the 2012 STI.

You told me on the phone that dealerships dont test drive some of those types of cars because of the low volume in sales, so therefore no test drive without a deposit. So why not give Belaud a proper new black STI, and take in his scratched up STI and use it as a demo model, when it gets the INDUSTRY STANDARD of 4-5k clicks sell it as a used demo model as so many dealerships do. I am suggesting a new car, as with many of the other Revsceners (as well as the insane amount of other car enthusiast forums they have posted on) because polishing, re-polishing, and then scratching thins the paint. Some of the scratches might not even be removable. I am only stating the obvious here because your service rep with "20 years experience" said that in his 20 years working he has never seen a car without swirl marks, so maybe you really dont know. I wish you luck on redeeming yourself from this situation, i know the economy is bad and its easy to try to take advantage of what you see as naive people during these tough times, but i hope this situation has sobered you up from the high you were getting from taking advantage of the more car naive people in the city. Its easy to forget, especially in the car industry, that the customers control you in the end. Even the government were bent at the wills of the masses when it came to PITA/SOPA. Learn form the mistake and move on, if you dont do it right the first time, fix it properly and with the utmost of urgency the second time. Do it right and the customers will roll in.

CRS

02-24-2012, 10:49 AM

Hello all - our General Manager has spoken with the client and is working directly with him to rectify his concerns. Thank you all for your comments we do value them.

At first, I thought this was a troll account to make Subaru Richmond look even worse than it is but upon some searching, this is actually a legit account from someone who works for Subaru Richmond.

They subsequently made two accounts though - Subaru Richmond and Richmond Subaru.

em1.ac

02-24-2012, 11:24 AM

At first, I thought this was a troll account to make Subaru Richmond look even worse than it is but upon some searching, this is actually a legit account from someone who works for Subaru Richmond.

They subsequently made two accounts though - Subaru Richmond and Richmond Subaru.

Maybe they forgot the password to the Richmond Subaru account and now have to use Subaru Richmond. After all, these days they are forgetful of everything including customers. :accepted:

Sky_High

02-24-2012, 11:29 AM

Commented on their newest post again :fuckyea:

originalhypa

02-24-2012, 11:38 AM

IIRC, hypa had a problem with his STI, then got the entire car replaced through warranty.
Not sure on the details.

Good memory man!
My 04' had a blown motor caused by the former owner. Richmond subaru brought the car in from one of their eastern dealers. Long story short, 4 months without the car and i had to beg subaru canada to cover it under warranty. When it was finally done i was driving home only to hear knock! WTF!!! I broug ht it back and voiced my displeasure. They took the car back and made me a great offer on the 06' that i still have.

Subaru in general is a shitty company to deal with. They make a great product, but if things go sour theyre worse than those booth guys at the night market.

:heckno: --- richmond subaru manager

em1.ac

02-24-2012, 11:40 AM

After RS and Belaud is done with the Richmond Subaru Manager
:alone:<--------------------------

nack

02-24-2012, 11:59 AM

LOL, deleting all the comments on fb

valent|n0

02-24-2012, 12:41 PM

any update?
:)

I love social media

2010 WRX

02-24-2012, 01:20 PM

I posted a message on their FB, not sure if it will show in the public view. So I posted a quick warning to everyone here:

Log In | Facebook (http://www.facebook.com/groups/BUCKTHESHOP/)

If anyone has a minute, leave a comment and see if that gets noticed...

TypeRNammer

02-24-2012, 01:24 PM

At first, I thought this was a troll account to make Subaru Richmond look even worse than it is but upon some searching, this is actually a legit account from someone who works for Subaru Richmond.

They subsequently made two accounts though - Subaru Richmond and Richmond Subaru.

Two accounts? They're breaking revscene rules :troll:
Posted via RS Mobile (http://www.revscene.net/forums/announcement.php?a=228)

papasmurf2k3

02-24-2012, 02:27 PM

You would think Richmond Subaru would enlighten us as to the details of the deal they are trying to strike so they could stop the bleeding, but nope!

Good to see some progress though, although I heard the exact same shit from an Autonation rep concerning my Honda. "It is being dealt with with the utmost urgency!". I never heard from them again.

kkttsang

02-24-2012, 02:29 PM

have you guys read the comments richmond subaru has been posting on their facebook wall,

" per our previous post - we are working directly with the client to rectify his concerns. Thank you."
"we are working with our client to find a solution for him - thanks for your comments."

So pretty much it translates to, mind your own business. This is between us and the client.

those posts just don't seem very apologetic and in fact it sounded very smug, and like they don't care what we think, but the fact is this situation affects us as consumers. And if they want to keep their future customers they should explain how they will make it right and how it will be prevented in the future.

This dealership is just ... i'm speechless on how they do business.

papasmurf2k3

02-24-2012, 02:31 PM

By the way, paint is cured WELL before a vehicle leaves the factory. After the body is welded and assembled, it is painted, then enters a trim shop where all the wiring is put in, carpet, seats, lights, engine, trans, etc.
Great care is taken to prevent paint marring during the assembly process. You aren't allowed to wear pants with metal rivets in them, no wedding ring, no belt buckle, NOTHING that can scratch the paint. At the end of the assembly is a final inspection. They inspect the vehicle for poorly fit panels, paint scratches, stains, and other items. Once the inspection is done it typically gets wrapped in shipping plastic (that white plastic stuff you see on body panels all the time) to prevent shipping damage to the paint. Then the vehicles are typically driven around a track as a final dynamic inspection before being loaded onto a truck, train, boat, etc.

papasmurf2k3

02-24-2012, 02:35 PM

Our customer service policy states that verbal abuse, including profanity or aggression directed at our staff or our customers will not be tolerated in person or any online source. Therefore, please be forewarned that any communication not in line with our customer service policy will be removed and dealt with.

How about don't fuck the car up, and you won't have to worry about verbal abuse or foul language?

Why is Richmond Subaru so hellbent on this language thing?! Is Canada full of virgin ears?

bobbinka

02-24-2012, 02:36 PM

How about don't fuck the car up, and you won't have to worry about verbal abuse or foul language?

Why is Richmond Subaru so hellbent on this language thing?! Is Canada full of virgin ears?

it's just an excuse to delete comments

supafamous

02-24-2012, 02:39 PM

smarv

02-24-2012, 02:51 PM

Hello all - our General Manager has spoken with the client and is working directly with him to rectify his concerns. Thank you all for your comments we do value them.

:rukidding:

Shame on you Richmond suburu, if your reading this i hope you know i will not ever buy a car from you. Not because you damaged his car but because you ignored him and treated him poorly. I hope the guys at don docksteader and wolfe suburu are having a good laugh at you over this. :awwyeah:

bobbinka

02-24-2012, 02:56 PM

i really hope this gets picked up on the news

LP700-4

02-24-2012, 02:57 PM

email this thread to CTV and stuff :fullofwin: