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Old 01-08-2013, 10:22 AM   #1
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BEWARE! FXM Stock Tips (866-569-2226) $1 charge on wireless invoice

Hey everyone,

This thread is just a heads up to look closely at your wireless invoices this month for a $1 charge from a company called FXM Stock Tips. I know for a fact that I didn't sign up for this service (I don't even have stocks), so this irked me quite a bit.

When I called Rogers about this originally, they said they could not do anything, as it was a 3rd party service. However after doing a quick google search, it appears a lot of other users in the past 2-3 weeks (and not just Rogers) have been receiving the same charge. I was prompted to call the number to discontinue, and unfortunately there's a "this number is not available in your area" voice mail.

So I called Rogers back, got the same response, and threatened to cancel. What they did then was put a block on the 3rd party account, and made a note on my account saying that I put a block, and if I were to get it again that I would be reimbursed.

Long story short- if this happens to you, just call to put a block on the number. Hopefully you won't be bothered by them again. I'll be making a complaint to the ccts (we'll see if that helps), and I encourage you do the same if you are affected.

Edit: You may try texting STOP to *131313 (their SMS number). Multiple forum entries claim unsuccessful attempts, but bcr knows someone who did it with success. So possibly, YMMV.
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Last edited by m3thods; 01-09-2013 at 09:57 AM.
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Old 01-08-2013, 04:00 PM   #2
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Hey thanks for the heads up. I too did get a charge for the same freaking thing. I'm with FIDO btw, I have yet to call them about this. I will post if anything changes...
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Old 01-08-2013, 04:05 PM   #3
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As per FXM's website: http://fxminc.net/terms/

Quote:
Text STOP to 131313 to unsubscribe, text HELP to 131313 for more info or contact customer service at (888) 887-8445. The following General Terms and Conditions are applicable to the products, services and content offered or supplied via Short Messaging Services (hereinafter referred to as “Services”) by FXM Inc or enterprises affiliated with it (hereinafter referred “Provider”). Provider is permitted to amend these General Terms and Conditions. Your continued use of the Services after such amendment is posted on our website or after you are notified of such changes by email, shall constitute your acceptance of such amended General Terms and Conditions.
A friend of mine sent STOP to 131313 and it worked.
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Old 01-09-2013, 09:55 AM   #4
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^I've read multiple forum entries of people complaining that this didn't actually work. However it's great to know that you know someone that actually did it with success.
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Old 01-10-2013, 09:12 AM   #5
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im on fido and got charged too. called them to add a third party block and got the credit back.
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Old 01-10-2013, 02:44 PM   #6
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does this affect wind users as well?
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Old 01-11-2013, 07:36 AM   #7
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does this affect wind users as well?
I'm not sure. Online, I only saw complaints by Robellus users. Just check your monthly bill.
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Old 01-27-2013, 10:55 AM   #8
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happened to me. Got my refund and 3rd party block.
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Old 02-04-2013, 02:26 PM   #9
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i just looked over my bill and i got the same charge.
rogers refunded me the $1 and put on a 3rd party block.
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Old 02-04-2013, 02:56 PM   #10
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I'll check later for it... Man what a bunch of sneaky blood sucking bastards
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